I went to the Bayshore Mall to get a haircut. It's the day before the semester starts. I check in at Supercuts. Lots of people. It'll be a half-hour wait. If I'm not back when they call my name, I'll lose my spot. I also need a cable and a gel pad. Can I make it to Staples and back in time? I walk around the mall. Hmm, maybe T.J. Maxx sells computer cables. I walk over and look through the big window but they've blocked off their interior entrance from the mall. Hey, I'm hungry. Maybe a little chocolate at one of these shops? Nah. So where's Staples? The map says it's right next to Kohl's. OK, I found Kohl's but I don't see Staples. I do some googling. Apple Maps says Staples is *that* way. I walk in that direction but still no Staples. A security guard's eyes lock onto two ladies walking down the hall. I ask him, "Where's Staples?" He says, a little hurriedly, "Outside." As I look for an exit, I hear him say in a commanding voice, "Ladies! There's no smoking in the mall." I get outside. Where's Staples? Now I see it. My half hour's nearly up. Now seconds count. I get inside Staples, walk straight forward, and there's a guy named Markus. He asks, "Can I help you find anything today?" Yes, I tell him. I'm looking for a USB-C-to-USB-C cable and a gel pad. He takes me to the cables. He knows every option and exactly what the trade-offs are. He asks if I'm using it to hook up a laptop to a charger. Yes. He tersely explains what I need to know. Seconds later, we're at the gel pads. He knows what they have, and he understands what I need. They don't carry it. Not one second wasted. I buy the cable and walk back to Supercuts. My name hasn't been called yet. Victory! read more

So I orderd some tires online they came to my house an there the wrong size I get the return lable sent to my phone, I go to staples in eureka an printed out two copies of the return lable as my tires came two by two after printed out i went to my car an pulled out two of the tires attached the lable an took them in side I waited in a some what long line I get to the front an tell the man I need these to be returned he said is the same lable for all 4 tires I said yes gave the two that was not attached he said imma need u to bring all 4 tires in okay so I go out to my car again an grab the other two tires attach the lable to thoes as well when I get n in the store there is now a new line that is longer so I wait again when I get to thr front again this SOB thinks hes funny an says u have to have them all attach to each other, really, cuz this is exactly how they came to me. So again I go out to my car an grab my packing tape an head to thr front of the line an get ready to tape all your tires together an he looked at the tires an thrn said u know what, I dont even think I can take these, wtf! What do u mean j can't take them he said yea u have to send it freight. I said are u for real? I know u didnf have me pull these two other tires out my car then go back to my car for tape just to tell me u can't ship it! Why wouldn't u say that to me when u seen me with two tires, why the hell would u have me go to my car two different times ? U think ur funny? I want to tell to the manager he said i am the manager! Wow! Are u kidding me right now! Then he started to smirk at me like (what now bitch?) OH hell NO!!! Worst customer service ever!!! That fat ass needs to be fired! Off top! I will tell everyone I know to never go to staples again! I will tell every booster I know to steal a gang of shit from staples! Until u are ran out of business u should mess with people u dont know PERIOD that man was so dam rude! I was straight flabbergasted an i was not quiet about it so every one in line including the store knew why I was up set then when I was trying to leave an telling the other employees of the man's rudeness another employee kept saying thoes baskets dont go out side, do I look like an idiot! I know the basket dont go out side but I have to bring these 4 tires to ur door to put them back in my car! I used to be manager at Dariy Queen never ever would I give such bad customer service! read more

The two men I dealt with , TJ and Markus were so knowledgeable And courteous. My order was done with a smile , and quickly...but in a relaxed mood. Such a pleasure to find well mannered gentleman there , read more

I bought a $50 card for printing, the worker screwed up the print. I returned to get a refund and was told they do not let you get your cash back from their cards for the first time- would have been useful to know before I handed them $50. Then today I tried to use the $50 stuck on this card to print but was told they do not provide a simple print service via email. So no Google doc links can be sent for print and their website is so not user friendly it's impossible to load anything to print. I hate this store. read more

A smaller store than I'm used to but that didn't matter. I needed a new desk chair and stopped in here because it's the only place I knew I could probably purchase one same day around here. I was happy to see that they had a good selection of chairs to choose from and quickly tested each one. Before I could make my final decision, and employee came over to greet us and explained the promotions on the chairs. He was most helpful and even volunteered to carry the chair to the front of the store for us once we made our final decision. Quite the savior for my back! Haha The staff at the counter was very efficient and helpful and all in all it was a great purchase experience. I was excited to see they carried some Apple products too. So I'll be back to check out any sales they might have... read more

I tried to buy a device here, and when I went into the store the associate tried to sell me a bunch of useless add-ons. When I politely declined, they went into the back "to check if it was in stock," then came back to tell me it wasn't -- except I had already checked online and knew they had 2 of them. I went outside, sat in my car, and used my phone to order the device for in-store pickup. Then I went back inside in thirty minutes and picked up my device that had apparently materialized in the interim. The online price was fifty dollars more than the in-store price, and the whole thing wasted a bunch of my time. The associate had lied to my face (badly) because they are probably told not to make dry sales without the useless add-ons. I didn't make a big stink of it in the store because it wasn't worth someone's job, and possibly management is encouraging this nonsense anyway. Buyer beware of this tactic. read more

First off, unless you have been there, don't use the GPS location or the you will wander inside the mall looking at empty storefronts and then go outside because the picture shows an outdoor entrance that is clear across the mall from its "Location" mark. This is also after finding that they moved from another mall to this mall... I was in search of a CPU fan, one listed on their website that said in stock. I went into the store and was immediately confronted by an assertive salesperson. She had the confidence of a manager. "Can I help you find something?" "I'm looking for a part you had on your website, a CPU fan." "Oh we don't carry that." "But your website says you have it in stock." "Our store is too small to carry PC components." I'm thinking to myself *what? seriously?* "Can I talk to a manager?" She IS the manager. I leave without further conversation. I will not be returning to that store. The only purchases I've made from staples in the last 10 years was computer parts. So they have no purpose to me anymore if they do not have what I want. read more

I have come here a few times and purchased water for my crew and they are always polite and helpful!

We have dealt with them since we first moved here in 2005. About a year ago we bought a printer from them without all the parts installed, took it back in and the cheerfully gave us another one! The day before yesterday we went in to buy a desktop computer for my very "uncomputerized" husband. We ended up buying one and they installed all of the programs I wanted for him. Just picked it up and we are very satisfied. Their service, staff and products are all just great and would highly recommend them...especially Amy! read more

There is maybe one person working in this entire store that knows ANYTHING about what they are doing/talking about. This isn't saying much considering there are about 3 people working in the store at any one time. I haven't been here once where I didn't wander around looking for someone to answer a question for me/help me find something and haven't found anybody besides some weird stocking clerk that avoids any eye contact and tries to pretend I'm not there. It's horrible this is the only place we have to get office supplies. I hate that I have to come here. read more

I came to this staples right before they were about to close on 9/20 and all the staff was so kind & help my boyfriend with printing. They all were so sweet and even though they were about to close were so sweet. Please give them a raise!! read more

Fucking cock suckers. Wouldn't let me print a label that was pharmaceutical. They were assholes about it and wasted my time acting like they could do it because the employees don't know shit from applesauce. God damn mother fuck read more

Love this place! Came to get a custom made banner. Sabina was awesome from helping me with borders fonts sizes and more. She is super knowledgeable and has a grest attitude" Got me what I wanted, upgraded my card to business status. In and out in 20 minutes! Now thats what i call service! read more

Couldn't buy a laptop ! I'd been waiting for the one tech to finish fixing a phone - so he, and only he evidently, could get out a laptop for me to buy. 20 minutes later I said "Really ?! I need to continue waiting for you ?" he called up one other guy, only to look and tell me that neither of the two laptops I was interested in were available. read more

Great service in the copy center, took care of my editing and printing and it was done in a matter of couple of hours. That is excellent especially for my business. Thank God for Michael, He is very fast and very professional. Great work Michael. Thank you read more

I had the worst experience here last week. I couldn't find anything I was looking for and spent nearly an hour searching for my products. I wanted to ask for help, but not a single employee was to be found this entire time. When I finally went up to pay, the line was very long and the cashier was horribly unpleasant. He had no idea what he was doing. I had to run my card 3+ times due to his mistakes, and the whole time he was making unpleasant jokes, even after I made it very clear that his jokes weren't funny and made me uncomfortable. Will not be shopping here again read more

Went here to get a new laptop. They were able to answer all my questions and were very friendly. All around great service.

Really bad service . Brought in my laptop for repair. Waited for service. It was 20 min before closing and no one available. Then a young man strolls in and says nothing he can do because laptop cannot be powered. He did not even have a connection to try to power it and he did not know there were universal laptop charges! read more

The Experience was a Joy... I went in to ask about new tablets, there was a little bit of a wait but it was TOTALLY worth it. David S. gave me fantastic customer service, was VERY knowledgeable about the products in the store, and advised me against the tablet I wanted because it wouldn't do what I wanted, instead I bought a laptop.... GREAT customer service... I had to go back in a few days later to deal with something on my girlfriends laptop and Logan helped me out... he was fantastic, knew exactly what I needed to fix it and offered me the best experience I've had in a computer store EVER! all around a fantastic store to shop at. read more

Black hole of customer service. Has got no better since move. Nice staff but clueless. Order it?! Really?! How bout a business model that pushes people to online shopping? I don't get it. I actually had to set off an alarm to get anyone's attention after waiting 20 minutes for some of the many busy bees running around the store to stop and answer my question. They came over shut off the alarm and didn't answer my question and we're just annoyed that I set off the alarm. Staples is right behind AT&T as the most frustrating company to deal with customer service wise. read more

Thank goodness for Staples in Eureka, Ca!! The customer service has been excellent, always willing to find the item, price it out, order it and essentially get you what you need. Inventory is low so keep up the awesome service Staples team. read more

The employees are very helpful. I get greeted every time I come in, I get a "Have a great day" when I leave. If i have questions, there are people there to answer them. I see them working hard making sure things are stocked or helping other customers. Everyone is just great there. read more

This Staples may have what you need but the staff are unhelpful, unfriendly and rude! If you can't talk to a customer and help them figure out a solution to what they want then you SHOULD NOT be in retail!! 3 stars for products only! read more

Skip this store! Tried to get an inexpensive shredder -- past experience dictates: call before heading over. Did. Didn't have what I wanted but offered a sub. Takes less than 10 minutes to get there and behold, no shredder, just the overpriced, expensive stuff. Past experience also dictates use local print shops: Gave an inflated quote but before hanging up they quipped, let us know what the local shops say because we will undercut their price! Hello? give me your best price the first time, not something to under cut the local shop. Just a bad seed as a business goes but that is the big box/ chain mentality. read more

This store is terrible, incompetent employees, out of stock items, rewards that don't reward anybody but the company. Rebates, that are difficult to the customer. I will be using Amazon Prime from now on. read more

No customer service. No employees on the floor to help customers. Walked to the cashier to ask for help and all he did was shrug & make a noise. Offered zero help. We left. This store is losing customers because of a lack of service. Hopefully they will hire a new manager who will make some changes before it's too late. read more

Be prepared to wait and be ignored by employees. Then expect an overpriced office supply store.

The store is understaffed, that is for sure. But the employees that are there are helpful and friendly and look like they are working hard to stay afloat. But they had one of the products that I needed and an employee helped me order it online at their kiosk so I would get it delivered. Not ideal but they were super friendly. read more

Picture this: Just days before Christmas my husband offers to buy me a new computer (PC). But where does someone with limited computer knowledge and a large list of computer needs go to buy that last minute computer? If the new computer also gets a 'blue screen', is there techs at Co__co that can fix it, or one of my many other computer concerns, on site? No. Not only did the tech staff at the Eureka California store helped me with my purchase, added on an additional word processing program, and the extended warranty, added on a new Family Tree Maker program, they transferred all of my precious historical documentation from my 2005 Family Tree Maker program. It was only about 3 weeks later that a blue screen appeared during the middle of one of my http searches. Turns out it was a scam. I took the computer back to Staples where they diagnosed the problem and fixed it. Between the original purchase, the transfer of data, and the tech who made me promise to only go to httpS sites, I believe I worked with every tech. They were exceedingly helpful and product knowledgeable. They only kept the computer for the day they said that they would, and called me to tell me to pick it up. I am extremely happy with the computer service department at the Eureka California store. read more