Eric is knowledgeable, pays attention to customer needs and he'll find a way out of your tech dilemma!

Support a great local business and help save the planet! Awesome service! Repair it!!! ... don't replace!! Knowledgeable, quick and fair price. Can't recommend enough!! Thanks for the rapid screen replacement on my Google Pixel 5a! Fixed in 24 hrs and under $300! read more

Eric did an amazing job repairing my iPhone SE. Not only did he replace my shattered screen, but he installed a new battery, replaced my defective power button, backed up my data, and completed a software update for me as well. I thought my phone was toast but now it is all fixed up! I highly recommend this business if you are having issues with your cell phone. He got it done in a very timely manner at a reasonable price. I'm so thankful, and happy to support an excellent local business! read more

I am so grateful to Eric at Advanced Cellular for fixing my iPhone, which had stopped allowing me to hear people on the other end of the line. He diagnosed a broken speaker in just a couple of minutes, and fixed it within an hour. He was professional, gracious, and super helpful. I highly recommend this business if your device in on the blink. read more

Eric has fixed phones for me multiple times, and he has always been very friendly and quick to get work done! Very grateful for his help.

I come there with shattered screens an leave with a flawless phone , really good customer service highly recommended.

Got my iPhone screen repaired very simple and quick with the $75 for $100 coupon. The guy working there was super nice and finished right on time. read more

Horrible work, awful customer service and way over priced. We got a charging port replaced and the person doing the repair cracked the screen, and left dirt behind the screen. He then tried to charge us $100 for the screen repair (the one he cracked...)and told us we should just buy a new phone. He also charged us 3x what the repair done in Sacramento would cost DO NOT GO HERE!!!! read more

I would avoid this business like the plague. Brought my Galaxy S7 in for screen replacement on Saturday and he also put in a new battery and now the phone doesn't work. I cannot start the phone unless I try to do it in safe mode and then it only stays on for about 10 minutes in normal mode and switches off, although the battery is fully charged. WARNING: according to the Samsung Tech person, there's a difficulty having Samsung repair it because a third party technician opened it to do the screen and the battery so now I have a phone that doesn't work, $200 for the screen, but to his credit, he refunded me the $75 for the unnecessary battery, that's available online for $9 Turns out I can buy a like-new replacement on Amazon for $149. I also found the local technician's manner to be gruff, and not likeable. All in all, he had my phone for about 5 days and basically made things worse. I hardly ever write negative reviews but this, no doubt, is especially egregious incompetence read more

Went beyond my expectations. Was able to return my phone within an hour and let me borrow a screen for the night until my gold screen got there the next day, very sweet gentleman. High quality screen and glass. I will definitely return and have recommended friends already. iExperts would have made me wait 3 days for my screen to get there and requested a down payment, luckily this place was convenient and faster. Independent, check him out! read more

I do not recommend Advanced Cellular Repair. Eric had my non-op. Samsung 7 Edge for over three weeks. My carrier is Verizon by the way. The diagnosis was that it needed a new battery, then a new mother board. Got the wrong one, sent it back multiple times. Lost my contacts. Multiple trips to his shop and phone calls. Finally he had it ready for me to pick up. I get it home and it has someone's info on it, emails, texts, on and on. Who know's where he got it. Obviously he didn't wipe it clean. So I delete all of it. I start it up and US Cellular pops up on the screen *(motherboard is carrier specific). DONE! I am out $150.00 and I am going to have to buy a new phone anyway. Debating on risking Covid19 to get my money back. read more

I really like the lay out of the store and the historical information on cell phones that was posted on the wall. I did not like how long it took to program my phone, then when I got home the phone didn't even have capacity to do things like take picture or video or download apps. It was only good for call, text and surfing the browser. I thought if I took it to Metro, I would be able to get the SD card or whatever and Metro said no that phone couldn't be used for any Metro services, I would have to buy a Metro phone. But I bought this one so I could save money!! I didn't even have the heart to take the damn phone back to Advanced cellular, I already lost so much time in that store and I really didn't feel like doing this again! read more

I have had to get help with my cell phone three times now, and each time I take it here. The owner is very knowledgeable, affable and eager to help. If he doesn't have what you need, he will order it and get it in a few days, and the prices are always reasonable, considering overhead at this convenient location. I recommend anyone needing cell phone help and accessories go here! You won't be sorry read more

In November, my android phone malfunctioned. I took it to Advanced Cellular in Arcata, 686 F. St. I am a retired and disabled HSU lecturer. I have been using computers since 1980. I include that information in order to state that part of what happened to me at Advanced Cellular was ageism, pure and simple. I am 74. I use a mobility scooter, which I am able to leave for short walks into businesses that do not have disabled-friendly doors. I left my scooter in plain view outside the glass door of the business, so I know for certain that the proprietor knew I was disabled. My first experience of him was a glare, which I dismissed, unfortunately, as an artifact of his having several customers at once. I should have turned right around and walked back out when I saw his basic expression. It turned out my old phone was toast. I mentioned IPhone. He sold me an IPhone without telling me it was used. He promised me he would help me with the phone, since I would not be able to buy some Apple Help because it was not an Apple Store. He still didn't tell me it was used. He transferred my TracFone account to the new phone for me, that was part of the deal. But then, he followed me out of the store and sold me Selectel instead of TracFone, saying it was cheaper. I asked him at least twice if it was exactly the same deal as TracFone but cheaper and he said yes. He transferred me from TracFone to Selectel and I lost thousands of minutes. There was an enormous amount of bamboozling going on. Way too many details for here, misinformation, patronizing, actually scolding me and I would claim downright gaslighting. He tells me something then denies he ever said it when I come back the next day for help. He was so snotty that I started going into Simply MacIntosh with my questions, where they were patiently and politely answered. A month later, I discovered that I could not get on the internet through my phone, something I was used to doing on TracFone. I went into the store expecting him to hit a button or two and was told that my plan did not cover "data." I had no idea what data meant, but I did know that he had told me my new plan was exactly like my TracFone plan. I expressed my great surprise that this was not so, but said, "Ok, then, how much more do I need to pay to get on the internet through my phone?" He said I could not do that on the plan I was on and that the only solution was for me to buy a new plan, involving a hell of a lot more money and paying him every three months. And that there was no way for me to get any portion of my $75 back. After more scolding, and a lot of confusing offers he would not clearly explain to me, his admitting a few lies I caught him in, he said come back next week, I'll call you when I have what I need from TracFone, and I'll put your phone back on TracFone, but you'll have to call them to talk about the plan. I left the shop on the understanding that he would call me when he had set up whatever it was he was setting up, "next week." He did not call me next week. He did not call me, ever. I could not bear to continue the agony and never wanted to see him again. My son bought me another, new, IPhone, put me on his carrier plan, I kissed the $75 good-bye, and my TracFon minutes and my old phone number I loved. The Verizon guy suggested the used phone had been set up to only use Selectel and that's why the guy insisted I change my plan. I highly recommend that seniors and disabled people avoid Advanced Cellular in Arcata like the plague and that no one step foot in there unless they are confident that they can out-maneuveur and out-patronize this guy. And that you are very tech re phones. I believe myself to be the victim of both ageism and whatever ism disrespect for disabled people is. read more

Way over priced. Quality of work was acceptable. Customer service absolutely poor. No respect for other people's time...

I'm a big advocate buying local,the money you spend stays in this community.This is a GREAT repair shop & fast,friendly service.

I dropped off my iPhone for 1 hour and its broken screen was fixed. No muss, no fuss. Rather pricey but did a great job! Side note: they also support HSU's (local university) student run newspaper. This store invests in its community so that's also a plus. Screen replace was 130$ for an Iphone 5c read more

Quick friendly and easy!! Had shatter my 6 s plus screen, and within an hour my phone was fixed. Easily the best price around town and they get your phone back to you in 1 hour. The man working here said he had been doing this for years and it shows. He put on the case and screen I had purchased without me asking. Very friendly and so simple. read more

This place is awesome. They always fix my phone screen under an hour, and their prices are cheaper than anyone else. I highly recommend them! They are amazing. read more