Went to have my iphone 13 pro battery changed, everything went smooth, both gentlemen were very…read moreprofessional, took the time to explain the process to me and got it done in a timely matter.

Excellent service! Highly recommend. I've unfortunately broken two Apple devices in the last 1.5…read moreyears and each time this business owner has stepped up and saved the day. I've had a broken iPhone screen, AND a broken Apple ipad charger port that needed to be fixed. I'm so thankful for this affordable, fast, friendly and knowledgeable service offered here at this location. Prices can't be beat. Thank you for all the help, much appreciated!

Marcus really cares about his customers and knows his computers. He diagnosed my computer for free,…read morehad the parts in stock, and had it done a few hours later. A competitor in Eureka was going to change me 80$ and take days just for a diagnosis! I'm so glad I found this business!

My computer had some charging issues that I thought might have been the battery so I brought it…read morehere and not only did they figure out the real issue with the computer and had it fixed, they didnt try to sell me on a new battery that I didn't need. AANDD! There was an issue that popped up and by the way these guys handled it and handled me I can vouch for them and say they have solid integrity and I felt well taken care of as a customer. They really know what they're doing and won't bullshit you. I trust these guys for sure! I will definitely be coming back for any issues I run into in future.

They only charge a fixed price no matter how long diagnosis takes, so that was very nice. It took…read moremy laptop about 8 hours to get diagnosed as basically nothing to be done about it so even tho I took his whole day I only paid $60.00 Oh and they sell thermal paste, thank god.

Highest recommendation for these guys. They've helped us out several times. My husband's computer…read morejust died, they worked their magic and saved the important stuff, like the book he's just about to do the final edit on.....

I wanted to take a moment to personally compliment NMS and your employee that helped in our Fortuna…read morebranch yesterday. We had a complete office furniture install/rearrange yesterday. The NMS employee that was sent down to deal with our electronics, Dana I believe his name is, was AWESOME! Patient, calm, kind, positive attitude, extremely professional, did his job and was a PURE pleasure to work with. We completely and totally appreciated him. He also went ABOVE and beyond his job. He made sure I had enough plug-in's, he set my phone up, my calculator and when it wasn't the way I wanted it he moved it around. He even made sure my apple phone charger would work in the USB port. Serious and sincere kudos to him. He made NMS proud yesterday. I would NEVER contact another company for my IT needs. NMS is amazing. Kristi Imperiale Escrow Officer Humboldt Title Company Fortuna Branch

From the owner: As a full-service, award-winning Managed Security Service Provider (MSSP), we provide solutions in…read morethe areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With 24/7 IT support, fast response times, and remote capabilities, we are always available to help our clients with their technology and cybersecurity needs. Valeo Networks delivers best-of-breed technology and cost-effective managed IT services that fit seamlessly into your processes and budget. Not only do we provide a full team of certified IT experts, but we also give our clients access to powerful, enterprise-grade technology solutions that keep their core infrastructure secure, streamlined, and running efficiently. Most importantly, our people-focused approach makes it easy to do business with us. We collaborate closely with each of our customers to understand their goals and help them work smarter, not harder. We do the heavy lifting to develop and execute IT solutions and simplified tools that make our clients' lives easier. Whether it's a large project or a small task, our helpful, friendly team members go above and beyond to provide our clients with excellent customer service and reliable support--every time.

I brought my daughter's MacBook in and it had a virus and now it's like brand new. We are really…read moregrateful we didn't have to buy a new computer! He was very upfront and a great price. Free frozen yogurt included!

Very sincere and honest guy. Always steers me in the right direction. He looks out for his…read morecommunity even if it doesn't directly contribute to his business. He has always fixed my laptop issues!

Helpful Store Guy Jordan always gets it done! What an incomparable resource for Apple usersread more

It's good to finally have Apple sales and service back on the Arcata Plaza. Tech support by Jordan…read moreis great!

Answered questions over the phone with clear instructions. Very helpful and informative.read more

I am writing this only AFTER trying my best to solve the problem on my own and attempting to get a…read morerefund, only to have my number BLOCKED by The "PC Doctor". Possibly the worst customer service experience I've had in my life. This is likely a scam and hopefully my experience will dissuade other community members from wasting their time and money while having their equipment damaged in the process. I called for a simple hinge repair that in hindsight, I could have done myself but I was looking for a trained, steady hand that had done this many times before, because I cannot afford to replace extra parts for no reason. I discussed the issue in detail on the phone, talking about how the laptop can't close and after asking for a price, he said "I won't charge unless I fix it, but my rate is usually 100 an hour". First off, the address on Apple Maps where I found this place in Eureka, CA, is not the address he gave me over the phone which is sketchy by itself, but he sounded nice on the phone so I decided to give him the benefit of the doubt (big mistake). When I arrive and bring my laptop inside, the very first thing he does is try to close it, snapping the screen off the hinges and damaging the LCD Screen/ Cable in the process. As I watch him do this in front of my own eyes, he does not apologize or admit his fault. At this point I'm in a strangers home who has just damaged my laptop and seems to have no remorse, so I'm extremely uncomfortable. Upon examining the damage, I noticed where the original hinge issue was and told him right away, "I found the issue, the screws on the back LCD cover are stripped and you won't be able to fix it now." He dismissed me, as though I was incompetent, and continued by saying "no I think if I just take this back cover off we can see something different". Since I knew I was being charged by the hour, I asked if he was sure, and he continued dismissing me all the while. Throughout the entire process, he showed no signs of attempting to protect my equipment. As seen as in the photo attached, there was no protective mat covering the hard surface he was working on, internal components of the laptop are hanging off the table by their cables, and there are silver scratches around the LCD screen from when he took a screw driver to pry off the front bezel. By now I'm just trying to find something to say to get me out of this uncomfortable situation and avoid confrontation, so I offer to pay him for the time he's spent so I can leave. When I get to my car I'm assessing the damage and attempt to turn the screen on. Nothing happens. I try again, still pitch black, so I call him out front of his house while I'm still there and talk to him about how the screen isn't working. He was once again dismissive and essentially claimed something just got unplugged and picks it up to start working on it while I'm in my car! It's raining outside, mind you, so he's got the window down letting the internal components of the laptop get exposed to the rain. He offered to take it back inside but by now as you can imagine, I would've done anything to just get away from this guy. I took it home, did some research by watching YouTube (How he does it by the way, he was watching YouTube the entire time which felt super unprofessional) and disconnected/ reconnected the LCD screen to no avail. Now none of this would really be an issue had he not taken payment for a job that was incomplete (against his original statement) or was apologetic for the mistakes he made. When I asked for a refund (not even for him to cover the damage he's done) due to his mistakes, he denied breaking it and proceeded to block me. As a member of the same small community, I refuse to hold grudges or treat people as though they can just be silenced because I know I will run into this person again sometime, and if they want to try and make it right, I would be more than happy to remove this post. Until then, please heed my warnings and steer clear of this place, take care! P.S. Unfortunately, this whole ordeal has caused me a great deal of stress so please excuse any typos or bad grammar throughout that lengthy post. Thanks!

Eric is knowledgeable, pays attention to customer needs and he'll find a way out of your tech…read moredilemma!

Support a great local business and help save the planet! Awesome service! Repair it!!! ... don't…read morereplace!! Knowledgeable, quick and fair price. Can't recommend enough!! Thanks for the rapid screen replacement on my Google Pixel 5a! Fixed in 24 hrs and under $300!

I strongly agree with Melissa O. 's sentiment. I had THE WORST service experience I have ever had…read morein my life at R & D. The guy seemed fine on the first visit, but when I politely & calmly raised a concern he became enraged and any attempt to reason with him escalated his rage to saying he would call the cops if I didn't shut up. Background on me: I am one of the most easy to get along with people around and did not get even slightly rude with him. The experience left me wondering if I had met the guy on the worst day of his life when he was going through a mental breakdown from some awful personal tragedy, but after hearing others, that seems to be normal behavior for him. I rarely complain about service... I typically rave or shrug about it, but this was beyond the pale.

We have used R & D Computers for about 5 years. They have built machines for us and have been very…read morehelpful if there are any issues. Usually, it's operator error but Ritchie takes it in stride and gets us back on track. He has always gotten to our machines very quickly and we've had them back in no time. He is very skillful in finding the problem. I would recommend R & D for all computer issues.