Robert is an absolute gem. We collaborated remotely from Los Angeles to fix some technical issues…read morefor my elderly mother-in-law; he not only tackled the problem but went above and beyond. I can't recommend Advanced Tech Solutions enough for anything tech-related in Humboldt County. Many thanks again!

Excellent service! Highly recommend. I've unfortunately broken two Apple devices in the last 1.5…read moreyears and each time this business owner has stepped up and saved the day. I've had a broken iPhone screen, AND a broken Apple ipad charger port that needed to be fixed. I'm so thankful for this affordable, fast, friendly and knowledgeable service offered here at this location. Prices can't be beat. Thank you for all the help, much appreciated!

So grateful to have found this gem of a place while traveling. My laptop keyboard was…read moremalfunctioning and I couldn't log in. They worked quickly to get a diagnostic and give me options, including mailing the laptop back to me at home once repaired. I chose to take it home, with the advice to back it up before repair. They even gave me an external keyboard, no charge, to help me log in so I can do my back up. Truly above and beyond! Friendly, helpful, and kind. Reasonable pricing. Highly recommend.

Completely unprofessional service as I was told two PC's were dead and to upgrade to newer…read moremachines? I retrieved my dead PC's and fixed both myself for 0 dollars while I was quoted over 2K by Marcus? Avoid this place like the Plague if you value your wallet! This shop operates on a text-only basis and will ghost you if given the opportunity! McKinleyville deserves better as this NOT the option to choose and the fake reviews justify this statement although I'm sure this Review will be buried somewhere as the real truth hurts! UPDATE (Oct 20, 2026): Predictably, the owner rushed to post a polished reply here within minutes to protect their public image. Yet, the moment I reached out privately to discuss the matter as they "welcomed" me to do, they completely ghosted. They care about the public theater of Yelp, not actual customer service. This pattern of ghosting paying customers while chasing $2,000 upsells will ultimately be the undoing of this business. Avoid at all costs!

Though, it was a few years ago, they did a wonderful job and at a very reasonable price. The fact…read morethat they are still in business tells me that they are still providing excellent service.

They only charge a fixed price no matter how long diagnosis takes, so that was very nice. It took…read moremy laptop about 8 hours to get diagnosed as basically nothing to be done about it so even tho I took his whole day I only paid $60.00 Oh and they sell thermal paste, thank god.

I wanted to take a moment to personally compliment NMS and your employee that helped in our Fortuna…read morebranch yesterday. We had a complete office furniture install/rearrange yesterday. The NMS employee that was sent down to deal with our electronics, Dana I believe his name is, was AWESOME! Patient, calm, kind, positive attitude, extremely professional, did his job and was a PURE pleasure to work with. We completely and totally appreciated him. He also went ABOVE and beyond his job. He made sure I had enough plug-in's, he set my phone up, my calculator and when it wasn't the way I wanted it he moved it around. He even made sure my apple phone charger would work in the USB port. Serious and sincere kudos to him. He made NMS proud yesterday. I would NEVER contact another company for my IT needs. NMS is amazing. Kristi Imperiale Escrow Officer Humboldt Title Company Fortuna Branch

From the owner: As a full-service, award-winning Managed Security Service Provider (MSSP), we provide solutions in…read morethe areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With 24/7 IT support, fast response times, and remote capabilities, we are always available to help our clients with their technology and cybersecurity needs. Valeo Networks delivers best-of-breed technology and cost-effective managed IT services that fit seamlessly into your processes and budget. Not only do we provide a full team of certified IT experts, but we also give our clients access to powerful, enterprise-grade technology solutions that keep their core infrastructure secure, streamlined, and running efficiently. Most importantly, our people-focused approach makes it easy to do business with us. We collaborate closely with each of our customers to understand their goals and help them work smarter, not harder. We do the heavy lifting to develop and execute IT solutions and simplified tools that make our clients' lives easier. Whether it's a large project or a small task, our helpful, friendly team members go above and beyond to provide our clients with excellent customer service and reliable support--every time.

Ed is awesome. He's straight to the point and may come off as a bit gruff but he wants to avoid…read moreconfusion and make sure everybody's expectations are met. I am pretty tech-savvy and pretty much diagnosed it myself but wanted somebody to confirm that it was a logic board issue. Simply Mac wanted $50 just to look at my MacBook Pro, despite the fact that I had the logic board replaced once already, and Ed looked at it for free. He was honest and even gave me some money-saving advice when he could have easily made decent money off of me. Hopefully I will not have the occasion to use his services again but if I do have any hardware failures (or the money to not deal with it myself), I will most definitely go back to CADNY.

I brought my daughter's MacBook in and it had a virus and now it's like brand new. We are really…read moregrateful we didn't have to buy a new computer! He was very upfront and a great price. Free frozen yogurt included!

It's good to finally have Apple sales and service back on the Arcata Plaza. Tech support by Jordan…read moreis great!

Helpful Store Guy Jordan always gets it done! What an incomparable resource for Apple usersread more

I have an older computer that runs XP and Office 2003 Pro. The XP system and Office program are…read moreprobably the best product Microsoft has ever offered, and, in my opinion, is still unmatched in the many reincarnations that have followed. It does everything I need it to do, and then some. From word processing to creating beautiful desktop publishing projects, to databases, to web surfing, this system has been a user friendly, easy to understand and infinitely customizable workhorse for the past 20+ years. And I believe it is noteworthy to mention here that in 20 years with XP (along with the help of Avast and Malwarebytes), I have had no data breaches! When my 8-year-old hard drive failed, I began calling some of the local store front computer repair services to replace it and reload my software and files. I felt I had a better chance of professional service if I used an established walk-in business, but apparently I was wrong. Each call I made seemed to elicit responses of alarm and outright hostility, which I found puzzling to say the least. I began to realize that for some strange reason my request to service an older system appeared to be striking terror in the hearts of these poor babies. I would venture to guess more than one of them had to visit the lav for a quick cleanup after they hung up the phone. The hallmark of customer service used to be: "the customer is always right," but apparently this is no longer the case. I have to wonder, first, why a repair service would care about the software I use, and second, why is it any of their business? All they need to be concerned with is completing the work requested by the customer. I am at a loss to understand what drives these self-ordained computer police, however, based on my experience, I'm going to guess they probably don't know how to work on older systems. I chose a repair service that turned out to be an absolute disaster. After providing detailed instructions for the work I wanted done, and an explanation of why I needed what I needed (which included some visual disability), they chose to totally disregard my needs and instead decided what they wanted to give me. I returned home in utter disbelief and despair, eventually turning to Craigslist where I found The PC Doctor. I made an appointment and Mason came to my home the next day. He first sat down at my new computer and quickly made adjustments to the less than ideal Win10 program so that I could at least see the screen. He then went to work on my old computer with the trustworthy XP operating system and Office Suite software, and got that one working. I now happily continue to do all my important work on my old computer with the tried and true XP system. Since the newer computer with the less than ideal Win10 program loads faster, and many websites no longer work with XP, I've decided to use that one only for web and email (although it is taking a toll on my eyesight). And I'd like to note here that data breaches with Win 10 now seem to be a fairly common occurrence. I have to say, watching Mason click and clack undaunted through programs, updates, and software at lightening speed was certainly impressive. I'm convinced this man knows everything there is to know about computers and software, both old and new, and he isn't afraid to work on any of them. Additionally, Mason understands, believes in, and provides old fashioned "customer service." I have no doubt that if The PC Doctor works on your computer, you're going to get the service you ask for, and not what he thinks you should have. I can say without reservation: thanks to The PC Doctor, I am an extremely happy customer!

Answered questions over the phone with clear instructions. Very helpful and informative.read more

I dropped off my iPhone for 1 hour and its broken screen was fixed. No muss, no fuss. Rather…read morepricey but did a great job! Side note: they also support HSU's (local university) student run newspaper. This store invests in its community so that's also a plus. Screen replace was 130$ for an Iphone 5c

Eric is knowledgeable, pays attention to customer needs and he'll find a way out of your tech…read moredilemma!

I strongly agree with Melissa O. 's sentiment. I had THE WORST service experience I have ever had…read morein my life at R & D. The guy seemed fine on the first visit, but when I politely & calmly raised a concern he became enraged and any attempt to reason with him escalated his rage to saying he would call the cops if I didn't shut up. Background on me: I am one of the most easy to get along with people around and did not get even slightly rude with him. The experience left me wondering if I had met the guy on the worst day of his life when he was going through a mental breakdown from some awful personal tragedy, but after hearing others, that seems to be normal behavior for him. I rarely complain about service... I typically rave or shrug about it, but this was beyond the pale.

We have used R & D Computers for about 5 years. They have built machines for us and have been very…read morehelpful if there are any issues. Usually, it's operator error but Ritchie takes it in stride and gets us back on track. He has always gotten to our machines very quickly and we've had them back in no time. He is very skillful in finding the problem. I would recommend R & D for all computer issues.