They only charge a fixed price no matter how long diagnosis takes, so that was very nice. It took…read moremy laptop about 8 hours to get diagnosed as basically nothing to be done about it so even tho I took his whole day I only paid $60.00 Oh and they sell thermal paste, thank god.

Highest recommendation for these guys. They've helped us out several times. My husband's computer…read morejust died, they worked their magic and saved the important stuff, like the book he's just about to do the final edit on.....

Emerald Tech is FANTASTIC! I have been going to there for years and every employee I have…read moreencountered has been wonderful. The service is fast and the prices are affordable. I highly recommend Emerald Tech!

We drove to Emerald Technologies from Standish Hickey campground to use their high speed Internet…read more We normally steer free of video by games when camping but I made an exception for my son's "golden" birthday and the Nintendo Switch special anniversary download of Rocket League's limited time release of the White Fennec car. We came into the store tucked away in the shopping center near Rays grocery and were warmly greeted by Garth. I explained the situation and he understood our "mission" and was really helpful. He even enlisted Kai the in-house Nintendo expert to help us figure out why we couldn't get the item in the RL item store. Kai spent the afternoon completing the Nintendo update to test the issue and he gave us his number so we could call back in the afternoon to see if his test worked and it did. We returned the next day to follow their instructions. All details aside, we were successful! The Emerald Technologies team was awesome, knowledgeable, courteous and friendly. I appreciated their efforts to help me with my limited knowledge of Nintendo.

Helpful Store Guy Jordan always gets it done! What an incomparable resource for Apple usersread more

It's good to finally have Apple sales and service back on the Arcata Plaza. Tech support by Jordan…read moreis great!

Laptop Died...Yesterday I took my dead laptop to Renaissance Computing in Arcata. They are located…read moreat 1309 11th St. 707-822-7591 My laptop was an 11 year old Dell. Spencer was the person who helped me and I was totally happy with the service. In one day they were able to transfer everything from my old dead laptop onto a brand new laptop and now I'm back in business! I highly recommend Renaissance for all of your computer needs!

Have been using Renaissance internet for months. The Renaissance guy is really helpful and knows…read morehis stuff.

These guys were super friendly and helpful! Fixed my laptop and even threw in some extras &…read moreexplained how to keep viruses off the hard drive. Nice local business!

My husband bought a computer from Brian for my Christmas present. I am not sure if he had it…read morecustom built or if Brian had one that had the spec's I wanted already. He just had to give it to me early. I have to say that I am extremely happy with it. Brian did a fantastic job. I will be doing business with him from now on for all my computer needs.

I would give 100 stars if I could. Our internet went out…read moretoday at my job. I spent 1 hour on the phone with Suddenlink- trying all the troubleshooting, etc. With no success, they offered to send a tech out a week later! I was feeling very frustrated at this point, and decided to try other options. I called Ferndale Tech and Demetrius was there within the hour. He is very professional and smart- taking the time to explain everything to my team without making us feel stupid. Everything was back up and running in no time. We are very grateful for his help today- Thank you Demetrius! p.s. The charge was very minimal for all the effort he put in.

My computer was doing something weird I didn't understand so I dropped it off in the morning. When…read moreI called to check on it later, Dimitri got on the phone, figured it all out and fixed it super quick so I had the computer back for my work retreat out of town. Excellent communication and service!

Horrible company. Wasted $500.00 on a wireless bridge that barely worked for a week and died…read more They blamed me, said I plugged it in the wrong POE injector. This company is a scam. Chris, the owner and tech support person, seems to think his proverbial *hit doesn't smell. They ignored me for over a year, and then had the audacity to try and charge me for repairs. No, no, and triple no if you are considering buying anything from them.

I purchased a WiFi bridge to bring internet from my home to my shop/office which is about 500 yards…read moreaway on my rural property. From the start, I spoke with Chris who helped me pick the right system. They programmed everything and when it arrived, all I had to do was plug it in and it worked great for over a year. A few weeks ago lightning struck the bridge on my house and destroyed it. I got online and started chatting with Chris on their website (their chat is so great!!, allows them to help me without being stuck on the phone). Well Chris was able to pull up my original order and program me a new bridge for just the house side since that's all I needed. It was shipped promptly and once it arrived I had some trouble setting it up. I again reached out on their website chat and Chris immediately helped me get it up and running. I'm super happy with the product and support I've had on several occasions. I think people need to understand that with a tech based company, they are busy all day helping customers so they are not able to just answer the phone and jump right on the phone to help you on the spot. Go to the website, get on chat and explain what's going on and they will help you. If it requires a phone call, they will call you as soon as they are finished with the previous customer and help you. Their products are also far superior to anything else you can buy on the market. I'm thrilled with everything I've purchased and also the customer service and support. I'll use them in the future!

Their thieves. Demanding money $287 for larger package just…read morebecause I wanted to add NBC CBS ABC & PBS. See my very long post here on yelp. They are still after me for something sInce July. I NEVER ASKED FOR OR WANTED, NEVER KNEW ABOUT. NEVER APPROVED. FOR $287. I saw that when I got home that day so I disconnected the two boxes took them back the next day. Was told no need to bring cables or control. See longer post earlier in yrlp.

terrible service!! they raise rates every single year, this year they tried to raise it over 50%,…read moreevery year I have to fight with them to keep my rates where I can afford it, the stupid corporate person who just called defended this behavior and said well this is how the industry works. It would be one thing to be a moderate increase on par with inflation, but no EVERY year I have to call and get them to repackage my rate to one that I can afford and I end up screaming at the customer service people who don't deserve that due to the business practices of Optimum that are based in avarice, do not get service here, go anywhere else, they are greedy, their service sucks and honestly I can't stand them, if there was anyone else, I would be long done with these stupid jerks