I have heard from a un-named person ( a neighbor the other day that he was not happy with Optimum…read more I didn't say anything and his reasons seemed vague. However my experiences for the past year with Optimum have been quite good. They are polite and professional; also very prompt in solving any problems that come up. The price isn't bad either Almost 135 stations pus Internet with a really good fast connection for under 100.00. Yes I know we can all stream. I see your point with that but I happen to like the stations given that are very entertaining and educational. No I am not affiliated with Optimum in any way as sales or employee. Just a customer that wanted to give a deserved so far good recommendation.

Long story short, customer service made a massive mistake with my account. My internet went from…read more$60 a month to $110 a month. I am disabled, and was told I had to go down to the office to clear it up. I get to the office, the girl at the counter has attitude before she even offered any help. I explained my situation, she gets defensive and tells me that she didn't do it to me. Customer service did. I proceeded to tell her, that it is her job to fix it. She said she's trying her best but she isn't the one that made the mistake. I asked her why she's getting defensive and rude? She was writing something on a piece of paper, she proceeded to rip up the piece of paper, and throw it at me. I am obviously upset, I asked to speak to the manager, and the guy at the counter tells me his manager as at lunch and told me to leave. I was absolutely shocked and flabbergasted at how quickly everything escalated. The thing that really gets me, is that I didn't even need to go down to the office. I was told that customer service wasted my time and gave me the wrong information, when I was asking well why would they do that? That is when the girl started getting defensive and had a meltdown at the counter. The manager came out, like 2 seconds after the guy said that he wasn't in the office. He lied and said that he was at lunch when he was actually sitting there listening to the whole thing! The manager came out with an attitude, and told me that the girl at the counter was giving me the wrong information!! So pretty much if I would have questioned her, I would have been sent out of the office with a bigger headache. It is blatantly obvious that people at this establishment hate their job. It has been reported to the optimum office for review. Shame on optimum for treating their customers like this! If you don't like your job, then find another one and stop taking out your misery on your customers!

Everything going fine after a month. They're a little pricey but the service is pretty good…read more Hmm having trouble getting a 'perk they offer to new customers! They can't seem to install FOX ONE! Sad I wanted it to watch the World Series! Missed the whole series! I went through hell for many hours on the phone with people who spoke broken English! STILL don't have FOX ONE and it's been two months now.

Some transactions cannot be conducted at this location and was instructed to call customer service…read more After being transferred multiple times to multiple customer service reps explaining my issue to each one I was transferred to another rep that I could not understand what he was saying, didn't speak good English I finally hung up, after about an hour, and cancelled my service a week later. I was with Verizon approximately 23 years and the customer service really went down hill over the years. Would not recommended them!

This company deserves a five star, by far. My review is well over due. I LOVE this internet…read morecompany. I live in where is considered a 'black out' location for internet service. No company would even explore my location due to the work and complications of our mountainous terrain. My inquiry for internet was taken seriously and they sent a top notch person here to scope the location. They bent over backwards with the 'how we can help', 'what we can do' and 'what we need to do to accomplish this'. My business was valued and I have been using this company for over a year. HAPPILY. This is a 'get what you pay for' company and their continued service shines through making the value for my dollar appreciated. Because of my location I have had a couple of issues come up and am always taken care of promptly and somehow, magically, they do it the same day. I am always successful trying to reach someone and if they have to call you back...then they do! A few of my neighbors have been able to get internet too. Helping a few families be able to continue to work from home. If I ever have to move, I would do anything to bring my service with me as their support spoils me. I could never go back to a company like Comcast if I lived in town again. Thanks Netlink 101 Team. Your truly the best and you helped keep me employed through the pandemic. Forever grateful.

Local folks who care and are always there to help. Often they talk me through what ever issue I am…read morehaving. When the problem is still not resolved, they send their highly qualified tech out to my home and fix my problem ASAP.

An excellent resource in Humboldt County. Personable, dependable, and competitive. There's no need…read moreto look elsewhere.

From the owner: Business Telephone, including VoIP, and Voice Mail System Sales, Leasing and Service…read more Installation of Structured Cable Systems that support phone and computer networks using Cat 5e, Cat6 and Fiber Optics. Maintenance of older telephone systems including Nortel NorStar, Avaya Partner, Panasonic KXTA, Mitel, Toshiba, and Sprint.

Drew was nice and helpful, the t mobile store in chico ca and the sales clerk Arizona helped Laura…read moreand Norman Nasise hack my phone while i spent nearly 500$ on it last summer, so greatful to have helpful HONEST SALES CLERKS!

I had US Cellular for a few years before I switched over to another company a few years ago. I…read morecouldn't figure out for the life of me why my bill was getting higher and higher every month. After talking to them numerous times on the phone and in person I found out that there were some weird charges on my bills that I never made as well as those hidden fees that they always say that they don't have. I never made any charges on my account because at the time I could barely afford the bill I had but I needed a phone due to my kids and work. For some reason, my service was also always on roaming which made no sense to me since I didn't ever leave the coverage area. My calls were always dropping. My cell service was just horrible. The last time I went in there I paid my bill then I gave my phone back and told them I wanted to cancel my service with them. A few weeks later I received a bill in the mail that said I owed 1200 dollars. Not sure how that happened since I returned my phone and canceled my service weeks before this bill came. They say that I didn't pay them and it racked up these crazy fees. This went on my credit for a few years until somebody finally paid attention and looked at my proof of payment and took it off of my credit. I will never go back to this company again. They are terrible. Just beware if you do go to us cellular. Good luck.

WE RECEIVED EXPERT LEVEL EXPERIENCE. Our point of sale as been crashed for months. Our POS system…read moresoftware's over the phone support team was not getting us anywhere... We should have called Network Help To Go right at the beginning of all our troubles, Sean was here a very short time and all systems are GO. Don't hesitate to give him a call-- he will save you valuable time!

As a busy Operations & Administration manager, Sean has been so valuable for the smooth operations…read moreof business. You hit a computer or network snag and everything can grind to a halt. Have Sean has our go-to expert has been amazing. I've saved his info to my personal phone so I will always know who to call that I can trust for help. Thanks you Sean. - Wendy

T-MOBILE in Fortuna California is very patient. Lots of questions, but all were answered! I'm 78…read moreNOT a TECHIE, but needed new phone service in a brand new area. Cecily and Josh went above and beyond for me, I got new T-MOBILE service AND their WiFi too! The Wi-Fi I took home in a box, just plugged it in and put in codes they gave us and BAM!! WiFi for my ROKU TV! I added some streaming apps and I was off! Over 55 Basic is $35. month + taxes, the WiFi is a little white box that's smaller than a magazine. I had to call about perks which are offered for $40 more a month, but for now I'm happy.

Awful service at the Eureka location. Fortuna was the best. Very expedient and taking care of…read moreissues.. I was never in there more than 5/8 mins.... Eureka on the other hand.... Expect a 30 to 40 minute wait, nine times out of 10 turned away... oh, I'm sorry I couldn't find your billing information... now what

These guys are friendly, knowledgeable, and super helpful. I switched my family of four from US…read moreCellular to T Mobile and these guys were quick and very helpful; plus they save me more the 100 dollars a month. Later, I went to the the T Mobile store on Broadway b/c customer service told me I had to... but I regretted it. The T-Mobile at Bayshore folks rock, their great!

It was time to cut ties with our old carrier, we already had wireless internet with T-Mobile so we…read moredecided to bundle our cel phones to get a discount. Michael G was awesome, helped us get out of our old carrier and upgrade our hardware. He was patient, thorough, and had the knowledge to help us through our decisions. By far the best experience from any cel phone carrier I have ever had. If you dread dealing with these types of adulting decisions, go see Michael G and he will make it a smooth transaction. Thank you.

It's really not that good of service and it's expensive. DSL can be really good but the ISP needs…read moreto put some money toward it to make it good in the Eureka area. I think my family got 10 Mbps down and maybe 700 Kbps up. Terrible for gaming for sure but also terrible for multiple people maybe wanting to stream TV or movies via apps or making video calls. I got Suddenlink after a couple years because AT&T was so lame and the bill just kept creeping up until I was paying ~$110 a month for the service after taxes/fees. Not worth it. If AT&T had modern DSL standards out here and had offered at least 25 Mbps (or more) for download and ~3 Mbps upload I would have maybe stuck around for a more fair price. I'd expect to pay $30-$40 for those kinds of speeds but not over $50 a month. Until AT&T stops being a terrible company and starts upgrading their network here in the Humboldt Co area it's not worth it. Suddenlink sucks too but at least they have better speeds and more reasonable pricing. There's also Viasat as well which I haad setup at my grandparents' ranch in south Eureka which has surprisingly been awesome because it's been very reliable and offers pretty good speeds. They're also not gamers so they have zero fear of any latency differences that usually don't exist on cable or DSL. I wouldn't recommend AT&T services to anyone right now. Sorry, AT&T, but despite working you're just way too behind the curve. I'd rather take Viasat, Suddenlink, or even the new T-Mobile broadband options over AT&T right now, and I really hate Suddenlink as a company so that's saying something.

My final F you to AT&T before I switch back to T Mobile I was told there services were better and…read morecheaper clearly it's worse and more expensive. I play lost of Video games so I'm kind of a nerd and AT&Ts internet doesn't even meet AVERAGE internet requirements it's insaine, I also live rite next to a 5G tower and it does nothing AT&T is garbage stay with your plan