Horrendous customer service from top management to bottom. I have purchased items from this particular store and haven't thought their service was very good but they are conveniently located so I have continued to go there. I won't any longer. I purchased 3 Uber gift cards to send to my 3 kids who are in college in separate states and I requested either a gift receipt or additional copies of the receipts as I was headed to the post office with a gift package to send my kids and there are occasions when these gift cards don't work. I was told at this staples they don't issue gift receipts and would not give me 2 additional copies of my receipt unless I wanted to pay for them. Won't be returning read more

This review is for the printing department. I needed new business cards. Brian was very patient with me and helped me design my own. read more

I am so pissed at this store, I bought some heavy colored paper. Went home printed some labels and went back to use paper trimmer!!! They said it was $3.00 a cut WTF I needed to make 10 strips. The paper cutter use to be on the table to use. Now they want $3.00 a cut I will buy a trimmer on Amazon for $10. No wonder brick and mortar stores are going away. No customer service. read more

Staff are really helpful and super nice at this location plus there are a ton o clearance deals at this location bought a ton of dirt cheap art supplies they even sell canvases but no picture hooks for some weird reason read more

My friend was mailing my Christmas cards for me because I've been recovering from my cancer. She took a picture of the envelopes showing me that they were going to be in the mail. The store manager was standing behind her and was looking at her phone as she was taking the picture. She had no intentions of getting a staff member in the picture. The manager very rudely yelled at her in front of several customers saying not to take pictures of his staff. This incident could've been handled much more professionally if he would've just asked her. He was very abusive and loud and actually threw her out of the store. Which really makes me laugh because she is the kindest sweetest person and would do anything for anyone. For him to act like that during Christmas. Shame on you Staples!!! read more

I just want to write a glowing review for Marquis from printing! He is such a hard honest worker! I asked the register girl what his name was and she told me everyone absolutely loves him! No surprise!! His customer service makes me want to come back to this staples as many times as I can! He brightened my day as I noticed his attention to customers needs, stepping out from behind the counter to help, and constantly checking on everyone to see if they were doing okay. This guy is absolutely the best role model for customer service and that's coming from someone who has worked in customer service for over 7 years. His joy is radiant! Marquis, thank you for your help. I was only there for 3 minutes but you made it memorable! read more

Don't ever replace your iPhone screen over there!!! I had my iPhone 7 Plus fixed over there on Oct 2,2019. While the manager who seemed to be responsible for the tech department got my screen-broken phone, he tried the Touch ID and felt the feedback of the vibration which told him that the fingerprint wasn't recognized( so both Touch ID vibration were fully functional at the that time ). After an hour, I got my phone back and the screen was fine. However, the HOME BUTTON which Contained the TOUCH ID did not work and there was no VIBRATION. Even worse, my speaker stopped working either. So I immediately went back to talk to the manager and his altitude was surprisingly negative . He told me that there was nothing he can do and I either can get back my refund or I had to wait until next day afternoon to replace a screen. I asked him what about the speaker , the home button and vibration that were originally worked. He said that there is nothing he can do other than refund the money if the new screen doesn't work either.So there will be no responsibility at all if staples broke any parts of your phone. They will only refund your $150 which you paid for the screen and you have to waste your time to find a new place and you have to pay more than a screen to fix any parts that are damaged by the STAPLES. I sincerely concern you that STAPLES should not be your place to fix those electronic devices. read more

Staples - Printing Services Near Me - Costa Mesa, California

Ryan Sandy and Hannah were amazing customer service people the other day! Thank you so much for hiring such awesome employees!! All my needs were met read more

We have been shopping that this company for years now, and have spent thousands of dollars in supporting this company. I personally have called your location (Store: 1078 241 E. 17th Costa Mesa, CA), and asked a simple question if they accept old printers that are broken.  They told me yes.  I again asked if there was a size maximum if I wanted to dispose of the printer.  They said no.  I also asked if someone would be able to help my co-worker move the printer from her car because she is pregnant, and they said they would have someone help.  That same co-worker also called that same day to confirm that they accept printers and that location said yes.  The next day I find out that my co-worker(who was French) said that the staff was helpful but the manager comes out in a negative manner yelling at her, stating we don't accept broken printers.  Treating her with no sign of respect and offers to call the police if she doesn't take that printer somewhere else?  She agreed she could take the printer somewhere else but she simply told him she was confused because we as a company called TWICE to confirm that you accept broken printers.  The manager denied and said her accusations were not true.  I think the staff themselves were helpful helping my pregnant co-worker load the printer back in the car but that manager makes me embarrassed to live in a country that treats foreigners that way. read more

Worst customer service Terry manager couldn't find my purchase within 30 days, told me to take a very heavy layer copier back for exchange and when I got there she wouldn't exchange it Worst customer service, waste of time , told me to go to Hp tech support . Still doesn't work read more

Staples occasionally will send me a $5 or $10 coupon to be used at their store. I recently purchased some items there and applied my coupon towards that purchase. All went well until 15 minutes later, I realized I purchased a wrong item. So, I went back to the store and requested a return so that I could purchase the correct item. To my surprise, I was told by the clerk (who spoke to the Manager), that because I purchased the item using a coupon, She could not provide me credit towards the purchase of the item I wanted and that I would have to pay the full price. This made absolutely no sense to me. They could have corrected it very easily and I would have left a happy customer. They were just not willing to go that extra step. Some stores and Management just don't understand the concept of "good customer service". read more

My neighborhood Staples failed! I was in a pinch and having printer troubles on a Saturday. I needed to print 8 copies on custom paper that I supplied. I was happy to use the "self" print machines, but they wouldn't program to 5 x 11, so I had to ask for help. That's when I was told by the store manager, they weren't getting any jobs finished until Sunday. I explained that I had only 8 copies to print and that I needed them for an event that evening. She made excuses a customer doesn't want to hear. We have only one person, we have too many orders. Really? I needed 8 copies, had paper in hand, and file. On average I shop here a dozen times a month. I'm never demanding and usually very patient. When it really mattered they couldn't deliver. Customer service is everything. Very disappointing & frustrating. read more

Lowsy customer service typical of giant corporate chains. Called to ask about availability of an item and they told me I would have to come in to the store to check for myself. They were too lazy to set the phone down and walk a few feet away. This store is close to my house and I've gone there for years. Never again. Amazon from now on!!!!! read more

I came into staples to do a lot of shopping I needed supplies for work, was going to buy a pair of air pods for a Christmas present. I also needed a cord to Hook up to my MacBook Air to hdmi. They sent Dean who was suppose to be the technical guy but was having a hard time answering simple questions about tech. The worse part is they just kept leaving me in the aisle with cords for all kinds of electronics. I went back three times to tell Dean I still needed his help. He would not even go back to the aisle with the cords. Instead he stayed at the front greeting people. This was a shame because I drove out my way to go to this staples and had a lot of other things to get that night. When I ask for a manager they couldn't even produce one. Nobody seemed to know anything that was going on. STAY AWAY FROM THIS STORE UNLESS YOU NEED ZERO HELP FROM ANY EMPLOYEES. What a waste. Worse staples I have ever been too and I like staples. Changes hopefully are made. read more

Staples - The staples on 17th street in Costa Mesa, CA - Printing Services Near Me - Costa Mesa, California

***Review for Easy Tech dept*** Saying i had anything less than a 5 star experience would be a lie. The tech department at this location is impressive to say the least. I have been chasing an intermittent (read:impossible for me to diagnose) issue with my PC for a couple of years. Finally resolved to pay a "pro" to do it. I can tell you that i really did get a pro at this Staples location. Bruno is fast and skilled, and very professional. In the course of my misdiagnosis, i suspected a hardware issue, then a software issue, then a hardware issue...turned out to be deeply rooted software issue. I don't think i would have ever figured it out. Not only did Bruno figure it out quickly, but he was a day ahead of schedule and followed through with all services promised. I was presented with the information about the problem, which allowed me the opportunity to choose the best course of action for my budget and needs. I'm very satisfied. Hats off to Staples and Bruno who heads up the Easy Tech Department. Thank you! read more

Chris in printing was very helpful and made my experience at Staples so easy. Will continue to take my business here for all my printing needs. read more

PRINT & MARKETING BUSINESS CARDS $14.99/ 250 I needed business cards asap to distribute at my live music events at the legendary Sunset Strip Rainbow in HOLLYWOOD and also at The OC Fair Meadow Stage so remembered the excellent quality of cards and service my drummer Joseph Larsen recently recommended from his experience using Staples Print & Marketing service and also then remembered the same history and satisfaction from when I needed assistance with copy service for fliers for the past 3 decades and also multifaceted extremely high volume printing needs of my talent agency client conveniently on the same street. So I attempted to create a same day pick up in store online order but had difficulties sizing my front and back side images resulting in my phone call to ask for help but instead was provided with very much appreciated offer by Amy to handle it for me via email which she did within 2 hours and 45 minutes and even in spite of a request to revise one of the images I hadn't previously noticed needed correction with notification that if she had already completed to disregard my request since it was my own fault for not proofing my image she perfectly created the cards for me and spent the extra time care and effort to exchange the revised image for me. Thanks to Amy's personalized attention now Staples will be receiving huge shout outs every time I receive a business card compliment which has already been many from those who received at The Rainbow in HOLLYWOOD and OC Fair concert stage... and oh yes let's not forget Sprouts bulletin board in the same 17th Street District strip mall shopping center as Staples LoL read more

Staples - *!* FIVE STAR *!* STAPLES PRINT & MARKETING BUSINESS CARDS $14.99/ 250... Read My 5 Star Review - Printing Services Near Me - Costa Mesa, California

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Staples isn't exactly known for their service, I get it; but this one is REALLY SLOW and unhelpful. They also have a knack of being out-of-stock of every item I want, and I end up having to go somewhere else or get something here that's inferior. read more

Had a poor customer experience here while waiting for assistance to print some copies. The girl behind the desk seemed a but occupied with what she was doing to even acknowledge me or ask if I needed help. When she did see me, and i asked her for assistance, she directed me to a self service area. Not what I was looking for...I wanted human help. So, I left...haven't been back since. I gave my business to their competitors and the experience was much better! read more

I LOVE the staff here. They are so helpful. They have fixed my computer at a moment's notice and are always well stocked with any office supply I might need. Copy station is rarely too busy . Staples has what you need when you need it. That being said, everything is WAY overpriced and you can usually get everything cheaper elsewhere. It's a corporate policy so I can't fault this store in particular. THIS IS IMPORTANT: Will honor competitors prices!!! So you can still get the convenience and service, just remember to bring in an add or a website with the item you need and the selling price at the other location. read more

Since this Staples is 4 blocks from my house, I have spent a lot of time and money here! I know that as a company, Staples has had some rough patches but this store is just great. Everyone is super helpful and nice. The copy and print department is always fast and does a good job. Today I went in looking for a new router and Bruno helped me. Since he was from the tech department, I was able to schedule him to come to my house today and hook everything up. He was beyond helpful. I can't say enough about how professional and smart he was! Thanks, Staples! read more

I cannot say enough about the Costa Mesa Staples on 17th Street. I am not only a customer of Staples, I am a fan! The tech department and overall service I receive at the Costa Mesa Staples is beyond expectations. I was in the store this afternoon and Manny at the tech desk took customer service to a new level. I would recommend this Staples and their tech desk to everyone! Thank you Costa Mesa Staples! read more

I find them always helpful and friendly a great variety of items and close to our house

Wow!! First I would like to say "THANK YOU BRUNO" you have been so helpful in every aspect relating to technology and helping me and my husband picking out a new desktop computer... most of all that you setting it up at our house and making sure everything is running perfect. He is very respectful and knowledgeable. Thanks for doing an amazing job! I highly recommend anyone that is looking for someone to fix, set up your computer- Bruno is your guy!!!! Staples is lucky to have a great tech working for them... we will be back for sure... read more

No, that was NOT easy. The final and perfect storm was when I went to purchase some basic home office supplies: Epsom printer ink and golden paperclips--both completely out of stock...and then the unwashed millennial tried to up-sell me some Epsom toner that "might" work. Time to go back to the home office and order online and wait five days (business ones at that) for the sh*t brown delivery truck to toss the order on my doorstep. Literally. read more

Amy in print is the best. I come in a couple times each month for laminating job and she is always working diligently with a smile. She is knowledgeable and quick. Manages her team well; and I see her training others routinely. She knows how to prioritizes print jobs. I love when I walk in and see her there. Thank you Amy. read more

The girl at the printing station on 9/2 around 11:30am was rude. I only needed a 5x7 paper printed and she said it would take her 2 hours. Ended up going to a different staples in Santa Ana and they printed out the paper on the spot. Won't be going again to this staples . Waste of time read more

Dear Management & fellow Yelpers, I am writing this long a*s review because i am very disappointed and frustrated about my experience at 17th st. Staples. If I could put a zero star, I would! Unfortunately we are stuck at putting one star in which they don't even deserve!! I am currently on my dinner table using my time to write this letter and warn fellow yelpers about my experience. If you know any other place you can go to buy what you need please go there and not to this Staples on 17th street. Even Best Buy has better service and has employees who would be glad to greet & especially assist you... Management, you can use this review to better your store, or you may not, or maybe you don't even care, up to you! Here's my story. After a long day at work I decided to drop by Staples because i needed to buy ink for my printer. I was very exausted already from work and going here just made my night worse! Coming here was probably one of the biggest regrets in my life. Anyways, so as i arrive and enter the store I see multiple employees, about 2 customers, and as I enter all employees saw me entering but no greetings at all, not even one. I ignored that and proceeded to the ink section, and then again i see another 2 employees who notice me but no greetings once again! I'm pretty sure they saw me having trouble finding the ink cartradge I was looking for but received no help. I even felt embarrassed because I couldn't even find the darned ink cartridge I needed. Then when I finally found the ink cartridge I proceeded to the cashier. This is where the heart of my experience happened. I received the most miserable looking employee in my life. As I stood in line patiently, before me was one customer at the cashier. When the customer left and it was my turn I waited for the cashier to say "next", but she never did. I approached the cashier, and guess what, no greeting once again!!!! Face to face with an employee of Staples, No Good evening, hi, or not even a hello. I placed the item on the counter and she just stares at me and takes the item then scans it in like i wasn't even there. The cashier's name is, "Daisy D.". the look on her face seemed like I was not only unwelcome but made me even feel bad for even being there and buying something. To put her through that trouble of me paying for an item probably made her life more miserable of not wanting work there. So when my item was scanned in she didn't say how much my total was, again i was feeling like a ghost. So I put in my card and then signed. She hands me my receipt, i look at her, then she says "YOUR WELCOME!!" in a rude and angry tone of voice. I was expecting a "Thank you!", but I actually received the opposite as if i was the one thanking her for her doing her job. Then I just looked at her and left. Pretty much glad that I was finally out of there. This will be the last time I will be going here, actually I'm not even sure if I would even want to go to a Staples anymore. I definately will be passing this on to my family, friends, co-workers, facebook, youtube, yelp, and pretty much everybody i know or soon to meet. Best buy has SOOO MUCH BETTER OFFERS, BETTER PRICES, BETTER PROMOTIONS, BETTER SERVICE, BETTER EMPLOYEES WHO ARE actually HAPPY with their lives working there!!!! I used to be curious as to why nobody goes here, now I know why. Thank you fellow yelpers for taking the time to read this review. God Bless and have a wonderful 2018!!! read more

I hate to give this place 3 stars as an ex-Staples employee (in my teens)! I actually worked the customer service desk and did returns/exchanged (back to school season is NO JOKE, lemme tell ya!) I just haven't always had the greatest experiences here. Thinking back, I've been directed to the wrong areas, told they were out of stock on things and then ended up finding it myself, and the online reserving is a joke - let me elaborate: I reserved some toner online around 6:30PM and was told by Staples.com that it was guaranteed to be ready in 2 hours. I was working late and needed the toner for a tradeshow the next day. VIT (very important toner) would be an understatement. Well, two hours passed and I knew the store closed at 9, so I dropped in on my way home from work to pick up the toner. When I got there, not only was my order not ready, the manager said they "hadn't even been online all day"....uhhhh....and then when I said I needed a very common micro-USB charging cord without even looking for it he just said "Yeah I doubt we have that."...uhhhhh again....it's super common. So he flagged another employee over and of course he found one for me in like 3 seconds flat. I mean, you know what to expect from Staples, they're all the same - clean, well organized, usually stocked - but when it comes to brownie points aka Yelp stars, customer service is how you get rated, and unfortunately, I can't give out more than 3. LAST BUT NOT LEAST: ALWAYS check prices online at Staples.com before you go to the store - 4/5 times the online price is cheaper and they will honor it in store! read more

I am an avid Staples customer, whatever city, whatever the job, whatever the product I will choose Staples first. I upgraded my T-Mobile phone and Rick Nguyen at the Costa Mesa store (you can find him all over Orange County) was the best. It took awhile for my phone to respond and transfer all my stuff to my new phone and he stood there and waited for it to all finish and even explained my new features. All with a smile and we laughed quite a bit. The whole store has great energy. read more

I went to their Easy Tech center because my laptop screen was cracked and I needed it replaced. I called them at 5:00, two hours before closing, and Adam said I could bring it in right then. By 6:30 he called me back saying it was ready! It was busy when I came in, so I really appreciated that Adam was able to fix my computer so quickly. I like that he didn't dismiss it just because they were about to close soon. I came in just before the store closed and even though Adam was helping other customers, he got to me promptly and gave me my fixed computer. He booted it up for me and connected it to the internet so that I could see that everything was in working order. I really liked how simple this whole process was. I had been calling all over town describing my laptop to various computer repair stores, and telling people, "I have the new screen, all I need is for someone to put it in for me," and being met with, "Uhhh, I can't give you a price quote. We might not even be able to do that." When I called Adam, he was super straight forward and told me exactly how much it was going to cost, too. I'll definitely be coming back for the free computer tune-up that they offer! I feel like I now have a go-to laptop repair place, which is really refreshing and puts my mind at ease. read more

Honestly, very very great staff out here. I recently came in here to buy supplies for my fashion portfolio. I thought I knew what I wanted, but I couldn't find the perfect fit amongst the vast amount of choices. When I told one of the employees what type of portfolio I needed to put together, she knew EXACTLY what I was looking for and showed it to me within a matter of seconds. I was very thankful, and it was apparent that she has a very good knowledge of what they have at that store. I proceeded to check out and had a friendly conversation with the cashier. I came back here a few days later, and a Hispanic girl & spiked hair white guy from the copy center helped me print my photos out for my portfolio. The white guy seemed a little aggressive at first, but in the end, the both of them were very nice, and the prints turned out great. After moving out to Newport for one week, they were the first business to make me feel welcomed out here and I really appreciate that. read more

WOW.... Steve Y. may be it's time for your retirement. Apparently you have no interest in talking to people let alone providing customer service. The sad part was the tag "Supervisor" you are wearing. I was there ordering my business card, he approached me and the first thing coming out of his mouth was "WRAP IT UP" and I was like what do you mean? Then he responded; we are closed (6:06pm) I responded: ok! I didn't know you close at 6 but I believe there are much better ways to express yourself. Audience; B the judge YOUrself P.S. Chris J, keep it up! YOU got the right spirit, attitude and knowledge read more

Incredibly incompetent associates running day to day operations. I sought help from a website order, their resolution is "call the website". Not an ounce of initiative to help me in store. They had the gall to have me standing there with staples.com representative over the phone while each "associates" pass me by. Thats why brick and mortar stores are slowly declining to the ground. you won't ever see me come back here "staples". read more

I came in last night to print a handful of copies as my printer is on the fritz and one of the printers were off line and all of the other printers were busy with other customers. Fatima assisted me with her out of box problem solving skills which allowed me to walk away with my prints shortly after. Thank you for your help. Much appreciated! read more

The printing customer service at this staples sucks. I was over charged a few times at the self service printers. When I asked the girl at the counter she neglected my concerns and left me to figure out the printing process by myself. read more

I was in need of some copies of some documents, made tonight. I knew Staples was closing soon (I had 5 mins to get there) and so I figured I wasn't going to make it. I got there before 9pm, and Chris said I had time to do them, he helped me out with what I needed to do to them, as well as printed me the copies. Thank you very much Chris! Greatly Appreciated. read more

I try to find time to write positive reviews when a company really deserves it. I've been a regular at this Staples for at least ten years now. I've bought 3 computers there, and have all our service contracts through these guys. Bruno and David are amazing, and always willing to go over and beyond, whether it's a sale or a service. David set me up with my last two laptops and I couldn't be more pleased. The service is so much better than other OC stores I've purchased computers and office supplies from. And, there is always an associate ready to help when I can't find something. It's easy, for sure. read more

I went in on a Sunday afternoon to pick up my print order I had submitted by email earlier that day and they said it would be ready in 1 hour. When I got there (3 hrs later) they could not locate my order but the Manager Peter came to my rescue and was able to provide me with exceptional customer service to make sure I had my documents ready for my Monday morning meeting. He went above an beyond to make the situation right by providing exceptional customer service and I feel he needs to be recognized for it. What he did does not happen these days especially in retail. Peter if you ever read this I just want to say Thank you for going ABOVE and BEYOND to fix the situation. read more

Amy and Markee in the printing department are the absolute best. Professional, knowledgeable and friendly. They took care of two massive projects my team had to get done, and the work was phenomenal. I will be using their services exclusively going forward. Highly recommended for all printing/marketing needs. read more