I would give zero stars if I could! This place is a joke! It's impossible to get anyone to answer the phone. I ordered contacts in June. I was told they would arrive in 3-5 business days. After trying to contact the store all day I finally got ahold of customer service and they informed me my contacts would not arrive until the middle of July! I hope everyone reads these reviews before thinking of ever getting your eyes checked here! read more

We have been sitting here waiting for almost an hour they take your insurance card but they don't tell your benefits and then they start doing the exam. This is a ridiculous way to do business and then you're out in the open with everybody getting your information and getting your benefits there's no privacy. There is no such thing as HIPAA around here. This is one of the worst experience I've ever had the people hereI don't smile they don't get to you in a timely manner and get information I would never recommend this place. They are rude.. and the damn music is way too loud, if this is there form of HIPPA they need to get fined!!! read more

I ordered to pair of glasses and got them the same day which was great. Except they were already scratched. So they had to reorder the lens. And they will cut them and put them in when I go to pick up my other glasses. I called to ask them if they could mail my glasses to me since I am home self isolating due to the Coronavirus. I am high risk due to ongoing health issues. They asked me where I lived. But since I live in the same town they can't mail them to me. They have to be picked up. I sent my husband to pick them up. Which upsets me. I can't have him there risking his health. They need to make exceptions during this time. Not only for me but all those at high risk. read more

Soooo my mother had to get new glasses and called previous talking to an associate about her situation. Told her to come in by 7 ( closing time) and he'll take care of her. We came in about 23 min till closing. They were supper friendly and ready to help. My mom had asked for a certain associate, couldn't remember his name unfortunately. Well, he saw my mom at the door, greeted with a great smile and attitude. He was so nice to my mom because she tends to be a shy woman and made her feel comfortable. He made sure my mom left the store happy and letting her choose any frames she desired. My mom loves her new glasses. Great customer service and charming staff. Not only that, they were playing some great oldie tunes on their radio pandora. Marvin Gay, The Supremes,any one who loves a good mix. Anyways amazing job guys. read more

Everyone there was super friendly. Jason helped me out and saved me money ony frames. read more

Stanton Optical - Eyewear & Opticians Near Me - Visalia, California

Do not wast your money going there this place is a fu$kin joke i paid $60 an don't even get my prescription they would not answer any of my questions till the end of the exam and wasn't wat I wated I ended up walking out with out anything an $60 less in my pocket read more

I just bought a pair of glasses from Stanton optical they may have been a week old when oops I sat on them I took my new broken glasses back to Stanton optical hoping they could repair them they could not instead I got a completely new set for the price of the warranty under 10 dollars thank you GM Edgar thank you Stanton optical I am extremely happy with your service and professionalism read more

Time to get my eyes checked! I love coming to this place. I have been coming here for quite a while. I now live out of state and I still come here and I wouldn't change that. Everyone was very nice. Edgar helped me out and was great to me! He answered all of my questions that I had and was very informative. He gave me great suggestions. Edgar was also very pleasant and respectful. Eduardo was also great! He answered all my questions and was respectful and kind. Thank you Edgar and Eduardo for making this visit awesome! I will definitely be back. read more

We had the worst experience ever here. They lied to me about my insurance benefits, tried to upsell me on everything and refused to answer my questions when i asked about the extremely high prices. These people are shady AF, they work on commission and only want to make money. They lie about being contracted with your insurance to get you in the door, then they lie about actual costs. It's a scam. Do not go here! Costco Optical is much cheaper, honest, and friendly. I'm only giving it one star because it would let me give zero. read more

NEVER come here for glasses, or any sort of need for your Eye Care needs. It took my Wife over 3 months two get two pairs of glasses! And get this! She's "STILL" trying to get her pair of sunglasses! We should've known right from walking in, "Don't Do It!" But of course my spouse "bless her heart" wanted to give them a chance and continued to proceed with her eye exam. Turns out. They don't have a doctor on site, but 3 rooms with monitors that a doctor proceeds to do your exam from some "corporate office" lol. Try getting a good eye exam when the workers there walk in every five minutes while her procedure was going and the doctor had to redo parts of the exam more than once. So all of the lenses that she found on the site for our store "they didn't have in stock" be prepared to find "bottom of the barrel" selection that you have to "make" yourself like because you've already gotten that far in the process. So she waits over a month! Finally gets her glasses because "apparently" the shipment got delayed and nobody said anything. Turns out, the lenses are wrong. And one side of her frames were higher than the other. 3 weeks later. She gets them back, still with the lenses. 2 weeks later.. finally we have our first "Yes first!" Pair of glasses, not including the sunglasses she got. We spent "with CareCredit" over 500 dollars on the "buy one get one free promotion" "it's a bull promotion, don't trust it." She's still trying to get ahold of the manager who keeps dodging her phone call because they " LOST HER SUNGLASSES!" They aren't trying to get her a refund or correct it, they keep telling her "he's busy, he'll call you back in 5 minutes" he hasn't called yet! Some people who work here are good, others could use work. This place is Terrible and should never be allowed to have business. You're better off at going to a Walmart or Target if you don't have an eye doctor. read more

My son broke the frames on his glasses. He had purchased them at Stanton, so we went in and asked about a replacement frame. The "customer service " lady was soooo snotty. The first thing she said was that we'd have to pay for the replacement. We were obviously aware of that. Then she said that instead of frames, he should do the 2 for $79. Then she handed us a box to put frames in and dismissed us. Not super excited about going back there....ever. read more

Horrible experience from start to finish. The sales guy who helped me was very unprofessional. Then the team didn't contact me when my first pair of glasses were done. They also nearly lost my second pair of glasses. The second pair was found in a random box with other loose glasses. And the worst part of all of it, is the metal frames that i got from there are disgusting!! The metal is cheap. Turned the nose pads green after only a few weeks and caused for a reaction where the metal directly touches my skin, and mind you, i do not have sensitive skin. I recommend Costco, Target optical, or even eyebuydirect.com instead of this HORRIBLE place. read more

My Dad believed he could fix his glasses by himself. He bent them out of shape. I wasn't sure if I could have them fix here because I didn't buy them here. We walked in and right away we were greeted. Delia noticed even without me saying what was wrong with my Dads glasses. She fixed them in no time at all. She was amazing and went above and beyond even tho we didn't purchase his glasses from there. She joked around with him and made him feel comfortable. I'll definitely bring him back when he needs a new pair. On our way out my 5 year old son noticed they had glasses and wanted to try some of them on. Loved that they had a great variety of styles for sucha young age read more

The processing was pretty fast and simple coming here. I was helped by jason the second time I went back for a lens replacement. The first time I went, everything was straight forward, if I had a question they answered all and got me the glasses I wanted. Doing the exam was on a zoom call, though it wasn't a problem to me. I would recommend coming here. Employees there we're professional and got everything done in a timely manner. read more

Why is zero stars not an option? My appointment at Stanton started off well, then two hours later it finally ended with me overpaying for two pairs of glasses (buy one get one free? as if!). Despite being told I could pick up one pair of glasses same day, here it is two days later and I'm being told I was never told that (guess I just decided on my own that was true?). Needless to say, the process to get my order fully refunded has only just begun. Fingers crossed it goes better than everything else I have been through with this place. Bottom line - avoid this place unless your optometrist options are super limited. read more

I didnt like Stanton optical because I thought they were going to charge me a large sum of money for new glasses. The first time I went there I walked out paying $600. which I thought was so bad. My husband talked me in to going back with out getting the two sets of glasses so it might be cheaper. WE WENT! I got out of there with 2 sets of glasses for seeing near and far and I paid $180.00. I almost did cartwheels! didnt do anything different from the first time but this time the price was perfect and we are so pleased! :) Thank you Stanton Optical!! Sincerely Christine Johnston read more

BEWARE!!!!!! I paid $400 for glasses, promised that at least one pair would be ready the next day. NOPE. Then, "two weeks, they will call as soon as they are ready, and will ship them" (I was only in town for Christmas.) NOPE - no call, and their "hotline" hangs up on you. No call. I call, "they are ready" Me: Why haven't you shipped them like you swore you would do? Stanton: Dunno, we will ship today. Next day - Me: What is the tracking number. Stanton: "We haven't shipped the, yet, we will do it today." NOPE. Next Day: "Hey, UPS says you didn't give them my glasses" Stanton : "oops, we totally will today." NOPE. Next day: "Hey WTF, why haven't you shipped my glasses. I need to see." Stanton: I dunno, we are stupid, we will ship today. NOPE. Next day: "Hey, seriously WTF, how hard is I still it to put something in the mail.?" Stanton: Dunno, apparently,too much for us. STILL WAITING, NO CALL NO SHIP, NO NOTHING. read more

This place has been horrible with us . I took my grandpa to get his eye exam because it was needed for the DMV . First of all the doctor that signs off paper work isn't even in office at this location. The nearest location you can be seen by the actual doctor is all the way in Bakersfield. So after getting the exam which was done by a Video conference call , we were told we would have to travel to Bakersfield to get the signature . So okay no problem, it's out of the way and inconvenient but we agreed , also after spending $400 on glasses there as well . So the day comes for my grandpas appointment and we head on the hour and 20 min drive to Bakersfield after having to call into work and find baby sitters to pick up my kids from school just to take my grandpa , because he cannot drive long distances without getting lost he has bad anxiety , and when we get there we are told the doctor isnt in the office today . Apparently he called out for the week and the assistant didn't bother to call us to let us know ahead of time to reschedule. So we drove all that way for literally nothing . So then we called to complain and try to figure out a way to get his paper signed because it is too difficult for us to drive that far again and they did waste our time , and they told us they would file a complaint and call us back within the next 48 hours with a solution . Well fast forward two months later and still no call . So I call them and we are told our complaint never went through , after being told on the phone our complaint DID in fact go through the day we filed it , and that they didn't file it because I was the one who called and not my grandpa , even though my grandpa WAS in fact on the phone with me when I called and he gave consent for me to speak on his behalf . My grandpa is a Vietnam vet and has bad social anxiety and ptsd so I handle all his speaking on the phone . This place is just so messed up . The man I spoke to today had a horribly strong accent to where it was hard to understand him and he didn't seem to be listening to anything I had to say or even care . He was trying to get me off the phone as quickly as possible . Save yourself some time and go to a real eye doctor. Somewhere that the doctor will be in the office in person and not over the computer. We are having to go to a whole new doctor now and re do his eye exam and pay all over again . Ridiculous and waste of time and money ! read more

Everyone was super nice, professional and accommodating. At first I was taken back because everything I had chosen online the night before was all out dated, prices were much higher in the store than on the website, also I could not have my mother or anyone else in to help me choose my frames?! All that being said, my appointment was awesome Remon my salesman was over the top great, he explained everything and made my very first visit to Stanton completely worry free!! My mother was able to come in towards the end (there was nobody else in the store) and confirmed my choices, Remon gave us such a great deal, I was able to get everyday glasses and sunglasses!! I'm here in Visalia visiting and gonna be able to pick up both pairs of glasses before I go back home to WA state where I'll continue to be a loyal Stanton Optical customer!!! Thank you Remon at Visalia, CA Stanton Optical!!!! read more

I am getting ready to enlist & lost my glasses right before I go to MEPS. Stanton Optical got me in & out super quick w a brand new pair of glasses, same day!! Martha helped me out on the floor & she was amazing! Quick, efficient, very knowledgeable, & explained everything in detail. I also noticed she kept the other employees on their toes, & made sure the patients were being helped in the order they came in. Martha knew what each patient needed & made sure to provide exceptional customer service to each individual. Thank you so much, Martha!!! read more

We've used Stanton for a few years now and the past two experiences were such a slap in the face (and punch to the wallet). In August upon returning to teaching, I realized being on Zoom all day I would now need the blue coated glasses. It was time for my a half visit anyway, so I booked my appointment. Due to Covid, I was alone in the exam room. Very little was actually done. No questions were asked by the...doctor??? on the other end of the tv screen I was being seen by that day other than the usual "which is better, 1 or 2?" I walked out and was handed a box and told to pick frames. NO discussion of what happened or what I needed. Picked my frames, and an hour and just under $500 later, after being convinced it was in my best interest to not go through insurance at all to get the best deal. I was in such a bind from the headaches from now having my entire job on a computer that the employee did just what she was likely told to do - upswell, upswell, upsell. Oh, and did I mention that the previous year was my first time ever in my life needing glasses and that was only the tiniest prescription for reading, but this year I suddenly needed bifocals?! Cut to a few weeks later, no call but checked the website and found they were ready, went in and they couldn't be found. Went back who knows how long later and there they were. I put them on and expressed how VERY tight and unclear they were and got the "oh, they're just new and you have to get used to them" by the sales lady, NOT a doctor doing any adjustments. She kindly reminded me I could try them out and if I still didn't like them, I could come back and switch them out. I went back a week later still uncomfortable and was told to give them a full month to really get used to them...and then I was conveniently out of the "switch 'em no questions asked" window. I wish this was the worst, most disgusting display of business I had to report, but what happened this last week tops it And absolutely solidifies that we will NEVER return to Stanton Optical and will definitely tell everyone we know to avoid it at all costs. I'm down to one of the two pair from August and the pair I have left is so extremely uncomfortable that I wanted to go and get a replacement pair. The gentleman helping me was nice enough, but for whatever reason, I had to call insurance myself to prove benefits???!!! Picked the frame I wanted in about 30 seconds (SOOO comfy and beautiful, as if made exactly for me), filled out a form, called insurance for him, and things were on their way. While talking through the upgrades to my new glasses, I mentioned I hated the bifocals, NEVER used them to see distance (as they were intended) because they actually made everything blurry, and we decided I only needed to order the lenses as readers with the very weak prescription, simple lense, no extras, etc. Yay, maybe I'll finally get a pair that won't give me massive headaches when I wear them and that will actually feel comfy on! He politely mentioned that now that I wasn't doing the upgrades, the "2 pair for the price of one" deal that Stanton so proudly displays would be perfect. He said when we finished I could go pick my second pair. When we got to that point, I asked pointedly THREE times if I should go pick my second pair. He responded by ignoring the first question, brushing off (actually waving his hand) the second, and mumbling something about "no need to do that." But weren't they going to be almost no extra work for him or cost for me?! I paid my $104 (for basic, simple, no frills, no extras, no upgrades readers!!!) and was told he would personally call me when they were in, possibly even the next day since they were so simple. Still not to the end of this nightmare, though... Over a week later, still no word. I had knee surgery a week after I ordered the glasses and was hoping I'd have them before. I called, got the automated runaround where I was told I and my glasses don't exist, went online and saw they were, in fact, ready for pickup. I hobbled in not long after opening and waited almost 10 minutes to even be acknowledged by the poor girl running herself ragged, working alone on the floor (and reminding EVERYONE in ear shot of this) to answer all of the calls, send people to the eye appointment room, hand out pick-ups, etc. She directed the eye appointment in front of me to that room, directed me to the area to wait, and then I watched in painful horror and disgust and she fully helped the next THREE customers to walk in after me. At 9:57 another employee walked in with his large Starbucks order and went to the back. This is when she approached me, the look on her face clearly stating that she forgot a few customers were now...still...waiting to pick up their items. She put my information into the computer and just as she started digging through the glasses to look for my order, the other employee came out from the back and asked to help the next person after me. (Out of room...) read more

By far the worst experience, they don't even have a real optician, it is someone via zoom who is clearly not even in the US. How is this even legal? Also their prices do Not match what it's advertised outside. Paid over $300 to have the glasses break after a few months. Never coming back to this place. Stay away! I wish I would have checked yelp or google reviews before going. There's a reason why they have 2 stars and that's even too high of a rating for this place. read more

Very miss leading Do Not Go Here Eye Exam was 95 doll it is NOT FREE t the end They wanted to Charge me Over 300 Doll and The Dr was Done on Video read more

My daughter and I scheduled an appt. for today. The staff was kind and welcoming. We met with Delia and she was able to go over options with us. She did an amazing job and explained are options thoroughly. My daughter and I felt confident that we made the right decisions to get glasses and contacts for her. Glasses were ready in less then an hour!!! Happy teenager and mama!! Thank you, Delia!!! read more

I really want to give a BIG BIG SHOUT OUT TO THE GIRL THAT WORK HERE AT STANTON IN VISALIA CALIFORNIA BECAUSE THEY REALLY GOT ME TOGETHER THANK YOU SO SO MUCH Lyris , Alex & my favorite Mrs. MARTHA she really got me together today . I'll most definitely be coming back here !! Again thank you ladies for the help today ! Alex I didn't forget about you thank you so much and keep up the great work !! read more

Stanton Optical - Glasses - Eyewear & Opticians Near Me - Visalia, California

I was hoping the ophthalmologist would have the capability to help me correct my vision. Corrected. I cannot Understand the communication between, your signage, sales, and coupons are BAIT ANS SWITCH LIES! m absolutely beside myself, first, to put your face in a machine is a dangerous situation when there are so many people in the store. I have had a sudden change I my vision. As a person who never required glasses in three months. I have lost my ability to see so severely, I have progressed from 1.25 readers to 3,25 in 3.5 months. In addition if the staff there were already not pay8ng attention, I asked everyone I had the so-called pleasure to meet with if the eye extract which I was made to pay $98.00. For which Stanton better refund, advertised $150.00 which I purchased through Groupon, the deal I bought in was to cost me 500.00 bait and switch is the understatement . of the year. As a person. With a major medical problem which is guru general me Double and blurry vision. They were so bad, they think I can see out of a prescription that isnt right, I have not been able to use 2.0 glasses in a while, I asked if the virtual optometrist looks for diseases of the eyes. I took the damn rx, and my wife paid the $100.00 I could use my $150.00, voucher I was given, but that would cost me more than the deals they PUSH. They are less than honest with me, it took a huge effort to get to Stanton as I am having serious health issues although my MD said he would like to know what the optometrist says, to determine if I have a autoimmune of the eye, which I 1000% do, So much more you probably . Wont change, Dr JN SilnaHeath read more

Pros and Cons: Ok I get the draw to this place with the constant advertisement for big sales on glasses, as seemingly you get a great deal. The BUT is that the glasses are cheap-cheap-cheap quality in my opinion! Mon, Wed, & Fri they have a real optometrist. Unfortunately, I went in a Tuesday and got the "virtual" optometrist, which was a video and an automatic machine that turned to different strengths during the exam. It was so weird and my glasses from that exam made my eyes feel crossed, I just couldn't explain it, but something wasn't right. Also the sunglasses I purchased immediately had lenses popping out. One girl tried to repair them, but sent me home with a shoddy job and lenses off the track, and they still pop out constantly. The shining star at this establishment is Miriam. She is a manager here, and ALWAYS tries so hard to make things right for me. Miriam is consistently professional, polite, and goes above and beyond. If I owned an optical business, she would be my first choice to run it. I guess a pro would be getting a decent pair of glasses at a good price, but I find that they end up more expensive and waaayyy worse quality than Costco, even if you cash pay. But the staff is very friendly and really tries hard which is the biggest pro. read more

Find a different place. I spent so much money on an order which of course was processed right away. I canceled it the same day. Two weeks and six phone calls later (including to the store, manager, and 800 call center), I get a text that glasses are ready and money still has not been credited to my bank account. Eye exam could be improved as well, it was done via telemedicine - which works in many settings, but was awkward when I had to position the equipment on myself, etc. read more

Too bad you can't give 0 stars. On 2/22/17 I went into Stanton Optical for an exam and to order some eyeglasses because of an advertisement on the outside of their building -" 2 Pair of Glasses for $69.00 - lowest price guaranteed". At the time, their reviews on Yelp were 5 stars. We went in and first payed for the exam fee ($39) which they charged immediately. We then selected an eyeglass frame, priced at $139.00. They had a buy one get one free promotion so we decided to go with a nicer frame than the one advertised outside. Once the exam was complete and we selected a frame, the salesperson wrote up our estimate. To our surprise the price was around $250 per pair. The invoice she had printed was incredibly detailed and confusing and she said it was going to have the discounts applied once we decided the type of lens we wanted. We were under the impression that the lenses would cost $124 per pair, not per lens! (x4) plus we were supposed to see a discount of one pair free. The eye exam was also supposed to be free (by applying the fee to the pair of glasses). She also said that she would give us membership to their Frame Club, which is like a discount club and warranty. We did not realize she was going to be charging us $25 for a membership fee. When we had said we would go ahead and go through with ordering the glasses because we had invested money already, she charged my card immediately and handed us this invoice and receipt - the total was $499! In addition to the sticker shock, we also asked for a copy of the lens prescription and the woman said it was for her and walked away. This is ILLEGAL, we were later informed by Costco eye department, who had to call Stanton on our behalf to receive a copy of the prescription. They gave them grief as well, for wanting to obtain a copy. We were stunned and left the store feeling duped. I had to leave immediately on a business trip so we reviewed the invoice when I returned and found all of the additional charges, like the $124-199 PER LENS, the additional fees for membership which were supposed to be free (under our impression). I recall her stating that they have a no refund policy once the glasses are accepted at pick up. So we have not visited the Stanton store to approve the glasses for fear that they will have grounds to not give us a refund. We have called to request a refund and to speak with the manager and after being given the run around, said they would call us back in 30 mins, etc. Avoid this shady place! Go to Costco instead. read more

Love their customer service and always do what they can to help out with glasses! The lady with short hair and glasses was super nice and I unfortunately did not get her name! read more

Would give zero if I could. Dirty, bad service waited for over an hour, staff stands around on phones and talking all of the glasses to try on were filthy I will never go back! Disgusting and horrible service!!!!!!! read more

I was told a special order of glasses would take 4-6wks. I waited patiently for 6wks, then called for an update and there was nothing. Over two months later, I had found out the reason I got no updates was because they entered both my number and name incorrectly into their system. So my glasses were sitting there for probably weeks and nobody bothered to call me. And when I called them, the guy on the phone couldn't understand when I was spelling my name, which has a "C", so I made it easier by saying "Charlie", he kept searching using "T", slowing down the process and making things even more difficult. Are you serious? The level of complete incompetence of this place is mind boggling. Drive to Fresno if you want to use a Stanton center. It's not Stanton as a business, since I've used them for years without problem - it's the underskilled and underqualified people at the Visalia Mooney location that's the problem. read more

**Update** So after 2 weeks of not being able to see...I can see again! Was a horrible experience just because I kept getting run around. But finally was helped by Delia and she was amazing. Still wouldn't recommend. But I did leave with good glasses and a discount. read more

Come to Stanton Optical if you want cheap and low quality lenses and frames. Includes an expensive eye exam that comes with 3 visits because they measured your eyes wrong. Plus a horrible customer service. And wait! there is more!!! unsanitary areas, bad attitude staff, and a really long wait times! read more

Dedicated to quick excellent service they staff on hand works efficiently to accommodate your needs. Martha was great in assisting with the paper work, quick and efficient. read more

So, I've seen the advertisement for Stanton, $59.95 two pair of glasses with free eye exam! So how come when I went in today. Two pair of glasses were going to cost me over $400.00. To me that's false advertising!! read more

I would give zero stars if possible. I hate to give bad review but the frames they sell are ridiculously cheaply made . Don't ever think you can contact the personal if they make a mistake and can't have your frames made in hour . You will never get them to answer phone . Save your money go to Costco it's far better quality and just as good price. Honestly it was a waste of money and time . read more

This place sucks. First of all who ever schedules the appointments need to inform the patient the correct info. When making the appointment I told them my brother was deaf and could not hear, also that we didn't have the physical insurance card but I had the insurance info. He told me it was ok and to bring what we had and they could accommodate him because he was deaf. We get there and the lady is rude, tells me we needed the insurance cards told her the man in the phone said we didn't need it and told her to cancel the appt, she proceeded and said we can see what we can do. Then after filling out the paperwork some man comes out and says we can't see him because he was deaf. I asked why I couldn't translate for him and they said we had to do a virtual appt. How in the heck do u exam eyes through a virtual? And that I would have to wait for his doctor to come back but unsure when he could schedule an appointment.... Going to look for a new place. No Ty read more

Don't waste your money. My husband and I spent over$1000 for exams and glasses. We are now looking for an optometrist to get glasses that we are actually going to be able to use. Wish we would have used Yelp BEFORE we went there! Too bad you can't give negative stars! They got one star only because you can't give less than that! read more

This was my son's first real eye exam and they made him comfortable throughout the process from the minute we walked in. Thank you to Delia and her staff. We we're in and out in 1 hour and had his glasses ready in 30 minutes. Thank you for helping my son see what he's been missing out. read more

Stanton Optical - STANTON!! - Eyewear & Opticians Near Me - Visalia, California