I was really excited to try out Stanton but I did not expect the experience I had. I walked in and wasn't greeted. Only reason why one of the girls in the front greeted me was because I was already walking towards her. Fine, I let it go trying to give this place a chance. She then just tells me to sign up at the front. And so I did. Not before being confused as to where to go or where exactly to sign up though. I sit down and just wait. No one bothered to follow up with me to see if I was a new patient especially since I figured I might've had to do some paperwork. Nothing! I felt absolutely ignored. It was not a welcoming friendly environment. The customer service was just awful. So I just crossed out my name and walked out. Mind you no one bothered to say a word to me. I would not recommend going to this place. read more

There is no point having a appointment there so unorganized was there for 45 min without anyone talking to me so just left

Wrong prescription. Didn't call us (when they assured they would) to let us know it was ready. Waited 2 weeks. Now gotta wait 9 hours to get correct ones. Below standard of care. I guess it's better than waiting another 2 weeks. We'll see. Not too many designer brands. Update: Still didn't call us when they said they would when glasses were ready. Plot twist: we called and they were ready. Spent $300+ at this place and expected better service. read more

Cheat in the telephone. Saying they have 59.99 deal. When I got there they charge 140. No bueno!

Add at least an hour to your scheduled appt time. O for 3 with this place. Also: fitted my wife wrong for contacts, we'll see if they make good after lagging today. 2 for 69 glasses apparently doesn't work for everyone either read more

Very disappointed. It's Oct 17, and I still have not got help with my glasses. Oh sure a Marcela Briceno emailed me on Oct 4th from their customer service and said to give them 24 to 48 hours to get me the help. I even emailed them my phone # . Still have not heard from them. Save your money. Find a reputable opthamologist. I wish I had :( read more

stanton optical does not have eye doctor on staff. It was all done via zoom. Glasses and contacts cost as much as regular eye doctor. Glasses prescription was given while contacts were on Consequently the prescription was not at all correct. Ad misleading. No contact with real doctor. Do not go. read more

Tried to just get lenses put into frames that we already had. Was told the frames could be made but when we arrived they said it would have to be sent out and would take about 14 days. Staff was not very informed could not answer questions we had in regards to the lenses. read more

Hoping to give this place no stars. They were awful. The employee aggressively bullied my 20-year-old daughter into buying some glasses that she's not even sure she will like. He was short tempered and rude and did I say....aggressive. She came home crying. Is that the kind of customer service you want to support, Stanton Optical? Eye exam was super slow also and they ignored her for over 30 minutes after she signed in. I'll update this review if we get the glasses, don't like them and Stanton remedies this. But really? Never ever going there again and will not recommend to anyone. Worst customer service experience ever. read more

Well , this was second time in there. I was pleased the first time. And I keep telling myself to remember to give them a shout out! Hmmm but second time ehhh. So not impressed!! Since then ,I've been in to fix my frames and just want to give the little counter girl a shout out so very friendly and able to fix my frame in minutes! Jenna you are a life saver! I will return if she's there other wise I'm going else where. This place treats people like $$$$ Dr Yasuda I miss you . Sorry I left read more

I was skeptical of going to this place due to all the bad reviews but after Sears optical and Costco did not answer their phone after multiple rings. I went and took a chance and was pleasantly surprised excellent service got me right in no way didn't even sell me any glasses so I need them, very nice to go someplace and have an honest opinion given to you just been sold something read more

BEST EXPERIENCE EVER!!!! What drew me to this place was of course the advertised special on the windows. I booked a same day appt online. When I went in, ERIC greeted me right away even though he was helping some other people and directed me where to go. When ERIC was available to assist me, I let him know exactly what I was interested in and wanted. I went in for the 2 for deal but let him know I understand that is for the most basic of frames and lenses, let him know the add ons I was interested in and he said he would give me my options. Now when I say ERIC went above and beyond, he went above and beyond so much so I ended up purchasing 3 pairs of glasses w certain add ons. I was initially only interested in 2 pairs and not even all the add ons I ended up getting. The icing on the cake.... from the time I was done with my eye exam, it only took an additional 30 mins for them to make one of the pairs of my glasses for me to take home that day!!!! So not only was I anticipating only getting 2 pairs of glasses and having to wait a couple weeks to get them, I purchased 3 pairs and was able to walk out w a pair. Now after I had such phenomenal service from all the staff I encountered, I let ERIC know that was so pleased with the service I was going to leave a review. I asked him to provide the names of the people I encountered and he did and then added the gentlemen who I hadn't even met, that crafted my glasses! I would've never thought to big up the person who made my glasses. ERIC, MARIO and JASON were the people who helped me and they were amazing. Now let's be clear, if you want anything other than some less expensive frames and plain basic lenses, you will definitely be paying more money. Don't expect to get an anti glare coating and transitional lenses w designer frames for the advertised basic glasses they have advertised on special. what I paid for 3 pairs of glasses, I would've ended up paying double for one pair at other well known chains. also, don't come in thinking that they have every material under the sun to create every type of glasses anybody orders and have them ready in an hour. I was prepared to wait a few weeks for my glasses so when I found out I was walking out w a pair that day and only had to wait an additional 30 mins...... I'm in heaven. One last thing, I am positive the people who gave poor reviews did so because they had the unrealistic expectation of getting 2 pairs of glasses of their choosing with whatever type of add ons for the advertised 2 for special. These are your eyes people..... you have to be good to them.... I spend more money on a pair of shoes and I'm sure other people do too but then they have the expectation and want to only spend $35 on a pair of glasses? Something that we need to see with. I recommended this place to my aunt, she went, was insulted by the optimist, given the wrong prescription, and they didn't make the 2 pairs of glasses she purchased properly. When she pointed these things out.... the manager Edgar made it clear that he wouldn't be issuing any refunds even though it was within 30 days and told her that the only thing he would do is take her new script and remake her glasses. When she tried to push for a refund saying how poor her overall experience was, Edgar refused to issue her a refund and when I asked him flat out was he refusing to give her a refund he said yes. Eric no longer works there. I don't generally like leaving poor reviews, however my experience and my aunts experience were polar opposites of each other. I don't like how Edgar was evasive in not giving her a refund but was talking around it until I flat out asked him was he refusing her a refund and he said yes with so much confidence, it was sad. read more

We had a awesome experience there. Kids we're nervous but love it after the eye exam. Delia was very nice & helpful with the kids and helping us pick out our glasses. We will refer Stanton Optical and Delia to our friends. read more

Services was quick and efficent saved a ton of money on 2 pairs of glasses and Anthony was amazing.

I had an appointment for 5 PM and I did not receive any help until almost 6pm.There was over 5 employees who were walking around which looked more like they were killing time rather then working. I spoke to several employees in regards to my insurance etc and none were able to answers my concerns not only was that frustrating but they all gave different answers. It was getting closer for them to close and you would think that they would try to speed up the process to get me out of there but they continue to ignore me. I did express my frustration to multiple employees some employees them selves agreed that they were unprofessional. One employee in particular thought my frustration was funny and had a smirk on his face. To top it off I also spoke to the manager and he also was unprofessional and rude. I will never go there again nor will I recommend this to anyone. read more

I've had sub-par experiences with Stanton in the past in other locations, and so I was hesitant to shop here again. But, the price is right, and I've lost more glasses than I care to think about, so I ignored my worries and decided to try it once again. Boy am I glad I did. The eye exam was quick and easy, and my first pair was ready in a week. There was a hiccup or two with the first pair, and they weren't fitted to me because I picked them up right before closing. They slipped off a few days later and I got a small scratch on the lenses. I was a bit annoyed, but when I went in to pick up my second set, and explained what happened, Delia went out of her way to fix things for me. She delivered the kind of awesome customer service that makes people want to return. Thank you Delia for singlehandedly changing my opinion of your company, and if I need anything else in the future, as long as you're still at this location, I'll be bringing my business to you! read more

Went to Stanton as I have done business with them before. This appointment me and my wife went in to get contacts. So we get our eyes checked and get our trial pair of contacts and make our order. After getting home we both realized we were having difficulties looking at our phones and laptop. My wife called the next day and explained the problem. They said come back in and they'll fix the problem. So we went back and they fixed the problem by giving us a different pair and brand of contacts. The new prescription was written on a piece of paper and given to us. We were told to take a picture of it just in case we lost them. My wife asked if there was anything we needed to do to change our order to the new contacts. They said no when the contacts we ordered came in they would exchange them for the new prescription. So a few days before the contract should have been in my wife called just to check on the order and was told that the order never got placed because they were waiting on us to tell them if the new contacts were good. We did that before we left. They as apologized and said the contacts would be there in as few days. So we go down there on the day they said the contacts would be in. No contacts. Supposedly the person who delivers their contacts hadn't showed up yet and wouldn't get there until after 4pm. To top it off there was no order in the system for our contacts to begin with. The new prescription was never entered into the system. At that point we were done and just wanted our prescription so we could go home. But we were told they couldn't do that even though we paid for the prescription. Just because I don't want to get my contacts through their company they are holding my paid for prescription hostage. Not my fault you messed up. But I need my prescription asap!!!! This place has messed it up for all Stanton Opticals!!! read more

This is was my 3rd time using Stanton and its officially my LAST!!! 1- Selection is horrible!!! Some display glasses are broken., glasses are sticky and the lenses are so dirty that you cant see out them 2- Cheap eye exams .... Which is why I came here. Need to get a new prescription and replace my current lenses. 3- Had an appointment and still took over 30 min to get seen. Really? No one was even working it feels like. Staff standing around like they are in HS chatting/bitchibg about customers and many other topics ~~~~~~~My glasses are crooked and I cant get them straight!!!!! ~~~~~~~~ Im never going to return and will tell all my cop friends and families read more

I just got off the phone with probably one of the most caring and concerning man I ever had the pleasure doing business with. General/Store Manager Frank keep doing what your doing! There was a huge mix up about insurance providers and he effectively took care of the situation himself! Not a lot of General Managers take the time to talk to their customers the way he did. Definitely going back for more frames in the near future. 100% satisfied..also Richard from the lab area was awesome as well as he helped me and my niece out with fitting for our glasses..he showed great care and concern. Every business needs people like this because it keeps customers as myself coming back. Frank/Richard..the whole Stanton Optical team..keep striving for excellence! We will see each other soon. Sincerely, Gary Malfavon read more

Is giving no star an option? Worst customer service both at the Visalia and Fresno Ca. locations. Both Stanton store managers Sam from Fresno and Edgar from Visalia Stanton locations need to be educated on professionalism and customer service. If I knew returning a no good eyeglass prescription was such a big deal I wouldn't have ever stepped into Stanton Optical. I not only returned my eyeglasses because of the prescription but also due to the really extremely poor customer service. They do not hold their word when they say "full refund within 30 days if not satisfied" as mentioned on their website. I will not be supporting a business that makes a valued customer feel like they are wrong. My year old prescription from my regular optical doctor office worked better than the new Stanton prescription. Stanton decides the customers are wrong. If I wouldn't have called corporate I wouldn't have received a full refund. My lesson learned for not reading reviews before stepping into Stanton Optical. And please do not reach out to me to apologize, obviously customers have been having issues with Stanton Optical for years from all reviews I've read and nothing has changed or improved. read more

Horrible costumer service, manager was super rude. two frame and lenses were both measured wrong, had headaches for couple days. Didn't apologize for their mistake, just said: we are already fixing it for you, what else? Make sure they are not misbranding. Telling different information from different staff. Only had one pair I liked, so used my own glass frame to make the second pair. Told me I can come back to get my second pair when their blind shipment comes, so I can pick the one pair fit me. Then I picked the second pair to get it done while they fixing the wrong measurement pairs. manager told me personally, I can not get 3 pairs even one is my own frame. So I had to give back my lenses from my own frame before they are willing to do my second pair. Many trips, rude manager, make sure they explain what "redesign" means before you make any purchase. read more

Wish I had read reviews before I came to this location. The initial treatment from staff was great, and the contact exam was fine. However, I waited over an hour for my "sample" contacts after my exam, and they were not even close to what I know I wear. The owner tried to give me a -3.0 when I know I wear a -1.25. Just go to Costco or any other optical location. This place is not concerned for the health of your eyes. read more

Thank you Stanton optical for great customer care and prices! Had the best experience!

I did the buy one get one free deal and picked both of my frames one was regular and the second pair was tinted. When they called I picked up both pairs and realized after that both were the same frames even though they weren't supposed to be. I called and got sent to customer service and was told it's the store's decision on what was going to happen with the other frames I was supposed to get. They said the store would call me that same day but I never got a call and when my husband went in they told him I can purchase the pair I originally wanted. I will never go back to this store and understand why family didn't like this company from the encounter at this store. read more

Very efficient! Could get in for an exam very easily. Glasses were ready the same day. Very friendly. Great service!

Went in for an eye exam and glasses and was pleased by the all around experience. Martha and Nathan were very helpful and I couldn't have asked for a better place to get contacts and glasses. Definitely will refer this place to friends and family! read more

Is there a corporate contact person I can contact ? First, I did not get my glasses until after a month. Second, the glasses that I chose were not even the right glasses they sent to me. After all the hassles of getting my glasses, contacting a supposed customer service rep is not just good enough! I have had enough of the incompetence and lies being given to a paying customer. read more

I came to Stanton Optical for new glasses and contacts. Anthony helped me, he was so nice and very helpful! Everyone was very nice and I love their selection! read more

I made an appointment over the phone for today for my son. When we arrived I was told I would have to pay over $300 out of pocket just for lenses alone even with private insurance that covers 80% of optical care. I gave the representative on the phone my insurance information and they gave me a price point that was way off of what the lady in the office told me today who was also snarky with me from the beginning. Now if I was told I needed to pay over $300 for lenses alone I would have gone elsewhere like a private optometrist office which I will be doing now. read more

Very friendly service and welcoming staff! I had been to this location in the past for an eye exam and glasses (when it was under different management) and was not impressed. I needed to finally get contacts and decided to just try them again since they sent me an email reminding me to get an updated eye exam. I booked the appointment online and it was super quick and easy. I was welcomed by multiple people when I arrived and directed to where I needed to go. My eye exam was done with a virtual doctor, but it was like he was in the same room. He was able to operate the machines remotely from his location and was able to prescribe the correct lens quickly. Martha was extremely helpful and helped me feel at ease when I was having trouble trying on the lens and didn't rush me at all. I highly recommend this location for anyone who might be apprehensive about getting contacts. I'm glad I gave them a second chance! Even the store even felt cleaner and better cared for this time around. read more

I received exceptional service here. Martha was super friendly and provided me with great frame options, I ended up purchasing three of her suggestions. I have never received such helpful and attentive service at any other optical retail location. The doctor was friendly as was the other staff at check in. I also appreciate their Covid protocol, I felt safe during my visit, including my eye exam. They have bins so every frame is sanitized after each use and they limit the amount of people in the store. I highly recommend asking for Martha! read more

Promises overnight deliver of glasses, but when we ordered glasses they told us they had a problem with their local equipment and they'd have to send them out to Fresno. We agreed to this, but more than two weeks later we call and find out they haven't even sent the order out. Drawn in by their advertisement of "Two pair - $99," These turned out to be 1 or 2 powered reading glasses that you can buy for a couple of dollars anywhere. Lied too, false advertising, and terrible service. read more

Do not wast your money. They lie about the insurance coverage. They do not take any insurance and don't tell you until after they already did the eye exam. read more

Hello all. I just wanted to quickly come on here and specifically review Anthony. He is a heaven sent. This gentleman was able to perform miracles and make my family and I feel at home. He also made sure that my prescription fit me personally after the test was finished. He alone was able to get me in and out in no time. Thank you again. If anyone needs help and is nervous about the whole process, Anthony will make sure that you are taken care of. read more

Rip-off. They charge you over 400+ eye exam money that supposibly goes towards your glasses if you decide to get them there. Buy one get one free lies! They charge you a fortune for frames that are not even name brand. Will never go here again and I don't recommend anyone else to go here. read more

We brought our own prescription from another doctor, and got a much better deal here then we could have there. We are so glad to get two pairs, one regular one and one for sunglasses. We plan to come back before summer and get our baby a pair also. Customer service was excellent couldn't ask for more! read more

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I've been using Stanton optical since 2014, never had a problem. I love that they have walk inks, and some glasses you get them same day which comes in handy if your glasses are broke or lost. I highly recommend this place to everyone. read more

Very unpleasant, unorganized, and inconsiderate of the safety, health, and time of their customers. They did not sanitize anything while I was there and I found no sanitizer, only empty bottles. After asking to speak to a manager, I had to wait almost 10minutes and he was not at all concerned about why I might be unhappy with their service. read more

If I could give this place a big fat zer0 I would. I made an appt for 9:15am got there at 9am. I checked in by signing in on the clipboard. As I sat there waiting 3 more patients walked in after that also had appts, they signed in right below me. I sat there for 45 min without a soul communicating with me about my appt. instead I watched as they called all 3 people that came in after me. They had appts at the same time but somehow their appts had priority over mine. After an hour I stood up and complained, they seem unapologetic. After living in this town for a year I have experienced racial tension several times with its Caucasian natives. I couldn't help notice the other patients were Caucasian. In fact I was the only non-Caucasian in the office. I am just left to speculate, but growing up in a predominantly Caucasian city in Colorado I know racism passively directed towards me. I got a disgusting feeling in my stomach and became very upset. I asked for the corporate number and left. I called corporate and they directed me to the store manager frank. I placed a call to the manager Frank around 10:23am, whom I was told gets in at 10 am. And it just so happened he wasn't there yet. I am not on government assistance, and pay full price for my glasses and contacts. So I wasn't there looking for a hand out. I am a paying customer. I will never go back and urge any non Caucasian to do the same. How they treat people at this establishment is not ok. Update: corporate did reach out via email and offered an apology As well as a 20% discount. I was never contacted by Frank the Visalia store manager. Thanks but no thanks. I'll go elsewhere from now on. Outside of Visalia perhaps. read more

Went in because my daughter got her glasses broken at basketball practice and we needed glasses for Championships game happening the next day. We started off a bit rocky with a staff that I won't call out here publicly but Delia absolutely saved the day. We walked out with TWO pairs of glasses and it didn't break the bank. Not only that but she made us feel APPRECIATED and it was an amazing experience. Thank you isn't enough to express the gratitude I have for Delia. Thank you again and again! read more