The service here was awesome. TeArrah was amazing. She was patient and solved my problem. She truly did an act of kindness. I cannot thank her enough. Her customer service went above what I was expecting and I am glad for the experience. read more

I'm sharing my personal experience so others can make informed decisions. On January 17th, I visited Stanton Optical for a contact lens exam as a first-time contact wearer. After the exam, I was told to return a few days later for trial lenses. During my follow-up visits, I did not receive hands-on instruction for inserting or removing contacts and was advised to purchase a tool online to help. After using the tool, I had difficulty removing the lens and returned to the office multiple times. I was told there was no lens in my eye. However, I continued to experience ongoing irritation and discomfort and sought care at urgent care, where I was given antibiotic drops as a precaution. Several weeks later, the contact lens came out of my eye. Due to the overall experience and continued discomfort, I returned to request a refund, which was provided. I encourage first-time contact lens wearers to ensure they receive thorough instruction and feel confident with insertion and removal before leaving any provider. Your eye health is too important to rush. read more

Stanton Optical - The contact lens that came out of my eye 4 weeks later - Optometrists Near Me - Tulsa, Oklahoma

Costumer service was so sweet to me, I was so indecisive, and the lady at the front help me pick which pair fit me better. The price was great considering my insurance covered a portion of Regular price was 266, I have a stigma on both eyes and with that being said anti glare is recommended. Ive paid about the same price other places I go so I can't complain. Got my appointment yesterday and my frames are ready today! Lovely experience read more

Easily the worst optometry place in Tulsa. Employee at the front desk might have been the rudest person I have spoken with in a long time. They authorized insurance without an exam being completed. Overall horrible experience. Go elsewhere and save yourself the trouble. read more

I called customer service 4 times before I got CHAD in Tulsa. Thank you Chad, thank you. The first threw calls were answered by three different Indians, *dot, not feather... who were either, inable, unwilling, or lacking the intelligence to comprehend my need for a PDF or printable version of my eye oerscription. Yes, i understand and support their desire and need for money and repeat customers, etc. However, I needed a copy of MY Perscrition and Only Chad met my needs. I am very botheted by the difference and quality received from a fellow narive American as opposed to the inaffective and overly used cheaper Indian stand-in. Why do so many employers spend dollars to save a quarters? Thatnks Chad, you deserve a raise. He does the work of 3 asians, he neds a raise. read more

¡¡¡¡The worst customer service of all stores!!!!! And if you don't speak English, don't bother going to the store because they don't make the greatest effort to communicate through a translator. read more

The Latina lady was super mean and irritated and the guy there didn't lift a finger to help me .... First time and last time. Will not give this company the time of day . Go someone where where they actually treat you like a human. They seemed kinda like they dislike everyone and everything read more

If I could give negative stars I would. Beware of Stanton Optical. Non existent customer service and sub quality products. When my husband and I went into the store to check on an issue, the staff acted like they cared and would assist in correcting the issue. Once we approached the door to leave, we heard them laughing and mocking us. Very rude and unprofessional. The store on 71st & Sheridan will give you a contact high from the shop next door. Also, note that if you choose to have an eye exam, the exam is done with the doctor remotely. Horrible experience. read more

Everything should improve. Ordered glasses and they came in late. When I received them the quality was awful. I returned them and they never sent the money back to my insurance company. As a result, I can't buy glasses until it is refunded. It's been about 10 weeks. They said they would refund in 6 weeks. No good. This is a terrible company. read more

I have to agree with others who posted here. This location needs help. The Latina salesperson is not only rude but deliberately combative as, like some have said, she is just miserable with her job. Maybe dealing with the public is not her forte. I would advise no one to use this provider. It took six plus weeks to get a simple pair of glasses. I ordered two pair but only one pair came in and the salesperson wasn't too interested in finding out why nor discovering when they would be ready. They are happy to take your money but not at all concerned about getting your merchandise to you. If you buy glasses at this store make sure you get frames that are in stock at the store and that your glasses don't have to be sent off to some mysterious lab. I don't expect any help or empathy from the Latina salesperson. read more

I don't think they could fail any more than they already do. Unprofessional, no one ever seems to know what they are doing. The sales reps always seem to be frustrated and miserable with their job. I paid for the 2-year subscription, when I went back for my 2nd year exam, they tried to make me pay for it. It took speaking to multiple people to get it sorted out. My exam was in November and they switched me to a brand that makes my eyes dry. I called in April to ask about changing the brand and they said I would have to pay for a whole new eye exam to get the BRAND updated. I called several other eye doctors in the area, many of which said that they get A LOT of frustrated customers switching over from Stanton to them. They also all assured me that I can come back any time and try on new contact brands and they will never refuse to switch me if I'm uncomfortable in what I have. I am switching to the place right across the street from them and I could not be more relieved to never go back to that place again. read more

I went in to have a vision test because I am have problems with my new rx (my first time there!) I had to agree to a $59.00 charge That is ridiculous!!! read more

Stanton Optical is a scam! They have virtual exams, don't give you honest exams! They told my husband he had astigmatism to charge him more for his contact lenses, when he got home to try on the contacts he couldn't even see out of the contacts. We looked at his prescription from his optometrist for his eyeglasses and astigmatism was never diagnosed. When I called Stanton to tell them they didn't even apologize they said to take the old prescription from the other optometrist and they would go off that prescription. I told him how if that prescription was for glasses and not contacts??? They are unprofessional and rude! Don't waste your time.. I'm sorry we did read more

The staff is so friendly and helpful! I love the large selection of glasses. The bogo sale is amazing! I got sunglasses and regular glasses for 1 price! read more

The sales men were so sketchy. When they were figuring out total cost of my glasses he was covering price list with his hand and trying to calculate in his head, it was very strange. Not to mention $309 for glasses with insurance. Paid extra for contact lens eye exam because it included a "free 30 day trial" which I never received. Had to keep calling over and over and finally they only gave 7day trial. Super frustrated that they don't honor what they said they would. Wont be returning while those two men are there for sure. read more

Stanton Optical - Optometrists Near Me - Tulsa, Oklahoma

***in addition to the problems below, they charged me TWICE and refused to refund, I have called to file fraud charges with my bank, this is literally a SCAM! Horrible service, the person at the front desk is very polite but the exam is done over a computer monitor by someone in a foreign country with a very thick accent so it's difficult to understand what they are saying. Also they did not do the paperwork correctly and I was not even able to get my prescription because the foreign doctor didn't sign it. read more

Run from Stanton Optical. They took my $$$ 5 months ago and still have not delivered on any of their "promises". Heck I can't even speak to anyone to resolve the issues. Stay away from them. All confidence has been damaged by this business. I went in on May 28,2022, was treated well by who I learned turned out to be a temporary employee. I selected 4 pairs of frames, was upsold on services and products (4 pairs with all the bells and whistles in 2 years for $x amount, Contact lenses, Sunbit) on a $750+ purchase that to this day-10/19/22 has not been fulfilled. I was also promised a sample pair of CL since my rx power was not in stock and it had to be ordered. I got the message my order was ready, when I sent someone to pick it up nothing was there nor ready to pick up. I was promised my order would be shipped since nothing was ready to be picked up in early June. What was shipped in late July/early August were only 2 pairs of frames with no prescription lenses in them. Ever since then there has been ABSOLUTELY NO ONE available to do anything to bring resolve. I have even requested to leave messages with the Customer Service/call center dept for someone at the store to get in contact with me. Nil. I have been in contact with their customer service/call center number (877-518-5788) trying to resolve my issue of not receiving what I paid for. When I call the local store numbers (918-550-5297, 539-242-5684, 918-215-4252), there is no answer and the call is transferred to Stanton's cust srvc line (the 877#). Each representative spews the scripted "promise to make it right" but it's a scam because they cannot find my order anymore and the only option they give me is to call the store number. They have frequent turnover of staff and managers as I have spoken to 3 different managers since I made my purchase. All who promise "this is not the standard at which they operate". When I called the Customer service/cal cener number last week, I was given the name of yet a different manager and the same number to call because they can no longer locate my order. I would like to get a FULL REFUND and ALL my money back and not ever have to deal with this establishment in any capacity ever again. I regret the day I stepped in to Stanton Optical in Tulsa on 71st & Sheridan. Eyemart Express on Yale gave me what paid for the same day without any issues. Run there instead. read more

Just an update to my previous review. I received an email asking why I missed my appointment and wanting me to reschedule. ( I didn't miss the appointment the doctor did). Today I received another email asking me to reschedule. I looked and there is nowhere to request them to remove me from their email nor is there any way for me to remove all of the medical information that I filled out on line before going to my appointment. One more email and I will be serving them with a cease order to stop this harassment. I tell you folks, save yourself all this trouble, go to a respectable place for your eyeware. read more

Not the best experience. After a 750 mile trip I realized I lost my glasses. Made an appointment, had the exam, picked out the glasses. I was then told it would be 7 to 10 days before they were ready and the cost was $240. They are unable to fill my simple prescription on site. Went to Eyemart. 2 pair for $40 Ready in 25 minutes. read more

I had my eyes tested a month ago and I provided my frame. It took about more than 2 weeks now I can't see clearly out of the lenses and I have been calling them for a refund without any success. read more

Worst pair of glasses I have ever had, and I have been wearing glasses for over 40 years. Exam done by some remote person over video. Glasses took 2 weeks to get, not made on sight at all. I realize I require progressives, so that part is a given, but if single vision glasses can be 2 for $79 (I haven't heard of anyone who actually got that deal), should progressives be almost $400??? The glasses fit worse than any I have ever had, they hurt the bridge of my nose. Ended up going somewhere else, getting a prescription from and "in person" optometrist, ordered my progressive lenses in frames that fit well for $47 shipped! Never again, Stanton! read more

just because zero stars isn't an option. By all means visit if you want to see how 2 for $79 will end up costing you $300+ for one pair. It's where the magic happens!! read more

I should have known better when I walked into an "eye clinic" that was blasting twerk anthems and synth-pop. I briefly considered dropping it like it was hot, but was wordlessly handed one of numerous flashy but inoperative iPads to sign in. Even if the receptionist had greeted me, I wouldn't have heard her over those beats, man. If I knew I was going to an eye doctor rave, I would have excitedly dropped some X and ate some edibles in the parking lot. The appointment was held over a video conference. It was strange. I've worn a -9.5 lens for 15 years but y'all determined that I miraculously and puzzlingly gained back some of my degenerative sight. She's HEALED, halleluiah! JK, your interwebz doctor messed up my prescip... But I digress.. Afterwards the vision employee left me sans contacts (blind af) to stumble to the adjoining store. I ended up standing in the lobby and calling my boyfriend on his cell to come over and escort me as the seemingly mute receptionist just sat there. Nice. Modeled after similar aggressive upselling companies such as Victoria's Secret, Stanton must do well with vapid customers who can be cajoled and flirted into blithely signing up for a credit card that was designed for financing people getting surgery in HIGH-END PLASTIC SURGERY OFFICES. I still cant process your business legitimizing or rationalizing this. I signed up for a credit card once to go to Scotland, BUT CONTACT LENSES?! Who applies for a line of credit for A HUNDRED BUCKS?! Exactly what the in the circus sideshow hell is going on here? The slyly concealed greed of taking advantage of unassuming people without disposable income is pretty gross, man. As expected, the commission-hungry associate became curt in answers and willingness to help me when I asked for what was implicitly advertised in their coupon. Nice professional selling behavior, dude. Way to alienate your price-conscious marketing pool, Stanton. I have never felt so awkward and almost ashamed of having a coupon...in a store that paints its coupon deals on its storefront window ten feet frickin neon high. I concluded that I was being gaslighted for sick entertainment purposes by some sociopathic and/or sadist-driven social experiment front, and that Ashton Kutcher was gonna spring out from behind the counter with a trucker hat on. Your store is pretty much a seedy used-car lot ran by entitled hipsters that give side-eye and wedgies for not being cool enough to bend over for $500 wire frames on their super rad CREDIT CARD, GUYS. Meanwhile, I couldnt even hear myself think with brostep 200 beats-a-minute techno music blaring and bass practically vibrating spectacles off the shelves. Those edibles are sounding good, man, because at this point your store is giving me a 5-star panic attack just recalling it. I was about to start flipping the light switches on and off in a disco strobe effect to accompany the percussion of the music. I asked for a glow stick and a Xanax. You cant tell me that music appeals to anyone post-puberty and not having a midlife crisis IN A "MEDICAL" OFFICE SETTING. This isn't Forever 21, I don't wanna disclose my medical info to y'all and then be interrupted with "bust it open". I'm sweaty just recalling this. 2 weeks later: I never got my contacts shipped as promised. After my bf complained, they overnighted my lenses. We opened the box to see that my advertised 3 month supply is in fact 3 pairs of generic contacts aptly labeled, "sample, not for sale". I put them in and four days later the left contact started migrating off my iris. I tried a new pair and they lasted 9 days. I can't see out of them well anyways seeing as they are not a high enough strength, a whole point off. This whole place is such a trainwreck in the Tom Cruise jumping on Oprah's couch variety. I can't even. They made no attempt to rectify this, in which a monetary recompensation (refund) is not only expected but unethical to deny myself or anyone else they rip off. Shame. TLDR; I paid over a hundred bucks for 3 crappy sample pairs of the wrong strength contact lenses and got deaf listening to a Britney Spears trap house remix of "Toxic" at the 'eye doctor'. read more

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I meant with the assistant manager and I believe her name was Alleah? She is a beautiful black woman with long curly. When I got home I realized I had an emergency and needed my money back and I told her I wasn't coming back this evening that it was too hot, and since I paid cash she should have told me that I needed to come back that night so I can get my cash back instead when I got there the next day she said oh you don't have to wait for a check from corporate. I said to her why didn't you tell me that on the phone when I talked to you last night. Her reply was oh I didn't think about it. She proceeded to tell me that attitude of like oh well you'll have to wait. She was very unprofessional and I will not darken the doors at Stanton Optical. read more

No comment the service was terrible, lied to, couldn't see out of the glasses , I feel ripped off...63 on ssi n getting screwed at this place , no real eye Dr.... read more

The person over the phone doing the scheduling will say whatever to get you in the office. I asked if they take soonercare and he said they take all kinds of insurance. Get to the office and was told they are "out of network" and it would be a discounted exam at $25 dollars. Then to top it off, there's no doctor in the office, the receptionist gives you the exam and you talk to the doctor virtually. read more

I had an appointment, arrived 10 minutes early, there were four people ahead of me that did not have appointments. The receptionist has no way to to handle that many people at one time, she stated that several times. Not to mention there are signs all over saying wear mask due to Covid 19, which in my mind means this place takes it seriously, I was wrong. The receptionist does not wear her mask correctly, they do not clean the pens, when I asked for a clean pen she just walked away from. There is no way to social distances in this lobby. No enforcement of masks. I ended up leaving because the receptionist had no idea how long I would be waiting. Why even set appointments if they mean nothing? Due to lack of concern over patients safety and completely unorganized procedures I will never return and will not recommend this place to anyone. read more

Stanton Optical - Not how you wear a mask, especially when you have that many people in a small room. - Optometrists Near Me - Tulsa, Oklahoma

This place is the fast food of the optometry world. The customer service is THE WORST!! First they got my prescription all wrong, then they ordered the wrong strength contacts. After they "fixed" that, they sent me on a wild goose chase telling me they were ready for pick up when they were not. I asked to have them shipped, even offered to pay shipping costs, but they said they would cover it, NEVER SHIPPED THEM!! I went to pick them up, and the staff was so rude. Worst experience ever!!!!! read more

I have never done business in the past with Stanton Optical, yet they started spamming my inbox with ads/emails. I have clicked unsubscribe, and still havent been removed from their list. Based on my interaction with them so far, I would not do business with them in the future read more

I came 06/30/2019; had a great deal with $59 eye exam and cheap glasses too. Came again 06/30/2020 for a yearly check up and because I had lost one of my glasses. I was not satisfied with the service this time. My appointment was set for a certain time and I had to wait for an hour and a half to finally be seen. I brushed it off because I needed glasses so I then selected both pair of glasses I needed; they were running a buy one get one free promo. I selected two frames that were priced at $29 and was then charged more than last year for the lens. Last year my grand total didn't exceed $70, this year I paid over $110+. I felt like they were trying to meet their own commission but I wasn't pleased. My rating is based on waiting time, attitude from the concierge, pricing and overall experience. read more

My wife and I were looking for new glasses, and since this place was close to our optometrist, we decided to give it a shot. I would say this place had bad service, but the would imply there was any service to begin with. We browsed for a bit and after we found a couple pairs we wanted, we were instructed to have a seat and someone would come find us. We then watched as a couple who came in some time after us receive service. We also overheard another customer being told to sign in as she arrived. We had not been told there was a sign-in so my wife went to go let them know we've been waiting some time. The lady had her sign in and said we would be next. NOPE! We continued to be ignored as others after us were helped. The whole store and set-up was rather confusing with no clear direction. The store and its employees seemed very disorganized and a bit understaffed. I don't feel as though we were just unlucky, because other customers in the store seemed to be pretty upset as well. We ended up leaving our selections on the counter and leaving. I RARELY give bad reviews, because I like to give everyone the benefit of the doubt and I like to think I am a very patient person. However, we will certainly not be coming back here again. read more

No since of urgency. Told 4 times it would be 5-10 minutes. Taking over 1 hour to switch lanes on a pair of glasses they messed up on the first time. It has taken over a month to get these glasses. While waiting 3 other customers had to have remake of their lenses to to mistakes. They don't know what they are doing. Go somewhere else. read more

worst place to get glasses it took 8 weeks to get ones they were paid in advance. There was no management and i was overlooked and forgotten- i went there 3 times to get answers as talking to them on the phone is impossible don't go here pay more somewhere else the glasses i got feel cheap and don't truly fit read more

This place has the worst customer service. I waited 3 hours from start to finish checking out to be told my glasses would not be in for up to two weeks on 2 pairs and my 3rd pair would be ready in two days. It has now been five days---no glasses! $928 and nothing! I've been on the phone now on hold for 1 hour 16 minutes and no help. I will NEVER refer them or use them again-- EVER! I will be going back to eye mart where I can get my glasses (bifocals) the same day and much better service! Stanton Optical is horrible--go somewhere else! 71st and Sheridan Tulsa OK read more

I didn't like them initially, but I recently went back in for new contacts. No one would help until Erica overheard. She got me in a pair to take home and ordered more. I WILL continue my eye care w them and will have Erica ALWAYS be my contact!!! read more

Their customer service is terrible. The call center is rude. I sat and waited on the phone to be transferred to the office on Sheridan and they could never get anyone to answer, the call would be transferred back to the call center and this went on and on. I never got through to them. I asked the call center about the glasses, they didn't know where they was. I never received notification on the glasses. So, i drove over there to find out that they was there and to come to find out my bifocals was off. The guy that was helping me argued with me trying to tell me that I needed to get used to them. I could not read out of them it was blurry. He blamed it on the distance. and then he told me that he didnt have to activate the transitions that it'll do it by themselves. That was a lie!!! I took them home. I tried to wear them I had to come and see the eye Dr. AGAIN!! After that I got told that I wasn't looking in them correctly!!! She took another look and saw she had wrote them down wrong the 1st time. 2 weeks later i get them back. another lady waited on me. She activated the transitions yesterday. Today I open my computer and everything is BLURRY biffocals are still WRONG!!!!! What the heck!!! I'm afraid to go and say anything about this. I might get told that im not looking in them correctly either!!!!!! read more

Thank you Kate for your kindness and being so helpful even when I come back and change my order. You are very sweet to my daughter also. Go to the 71st and Sheridan location if you need help. read more

Absolutely crazy warranty on lenses. I purchased two pair of glasses less than a year ago. One pair has multiple cracks around the edge of the lenses. I paid $397 for the two pair. I went to Stanton today to inquire if they were under warranty and was told that they were. I was then informed that my cost was $120 to get the lenses. She then went on to explain that the lenses were $600 and I had to pay 20% of that cost. When I stated that the lenses I purchased weren't $600 she then explained that I have to pay 20% of the full retail price without any discounts thus my fee of $120. This is absolutely crazy. I would have no issue if they charged 20% of what I paid...but 20% of their rack rate which no one pays is downright wrong. What a poor policy for customers with legitimate issues with the quality of the product. Take your business elsewhere as this is no way to generate repeat customers. read more

Stanton Optical - cracks coming from the edge of the lenses - Optometrists Near Me - Tulsa, Oklahoma

I called twice prior to my appointment to make sure they take my insurance, Eye Med. Both times they assured me they did only to be told at my appointment that they in fact do NOT but would offer me a discount on my exam. The receptionist says, "you must have spoken to our call center who doesn't know we were bought out 11 months ago." What does that even mean?? Either you are Stanton Optical and when I call you you either know what you're talking about or you don't. The office is also dirty and very run down in the inside. read more

Don't walk - run - as far & fast as possible away from Stanton Optical !!! Read the bad reviews and then imagine it being ten times worse. I just made my NINTH trip to their place of non-business to get a simple pair of glasses, and I live nearly 50 miles away - a 100 mile round trip. I have experienced them making my glasses different from my Rx, poor quality & workmanship, and lenses which did not fit the frames. All served with an attitude of "who cares". Over fifty years of wearing glasses, and this is by far my worst experience, and I still do not have a new pair of glasses ! Do yourself a favor and just stay away from Stanton Optical !!! Update: These lying freaks contacted me in early May and promised to refund my $$$. ( after all, I did give them full payment and never did receive any glasses !) Well ......it is now late July and I am still waiting for the promised refund. My insurance had also paid them their portion, exhausting my benefits for the year. Therefore, I cannot even go to another eye care provider for glasses without paying the entire bill myself. I feel that I have really been screwed over by Stanton Optical. read more