Stanton=The Shit Show My fiancé and I came in at noon on 6/27/20 and we didn't leave until close. They said our glasses would take 3-5 business days and that they would call us when they came in. Two weeks pass and still no call. So we check the website and they're in. We go pick them up and they still hadn't received my contacts and that it would be the 27th of July. Fast forward to today 8/8/20. I go in and said I need to pick up my contacts and was told I had to wait 20 minutes before they could help me. I sat down and 40 minutes pass meanwhile my lunch has officially gotten cold since I figured I'd be in and out real quick. The guy finally comes and gets my info and it's still not in yet. It's now been well over a month. They wanna feed me some bull excuse and give me test contacts but at this point I'll never rely on them again so I told them to refund my money and give me my prescription and I will take my business elsewhere. I paid cash so now I have to wait 30-60 days for my refund. Do not go there if you are in a time crunch. Don't go there period. Cheers to Patrick who sarcastically said "Oh I'm sorry our system failed you." You can royally get stuffed. I'll be sure corporate hears about your amazing customer service and how you took my order to begin with and never followed through with your sale. read more

I would go anywhere else. Very dirty place. You would think of an eye exam would be clean place.

Excellent staff. The guy I worked with was flawless in his sales, information, friendliness and knowledge of the product and services offered and what I needed. The store was quick and efficient. My only disappointment was that when I first got these glasses, that were now simply lost so I was replacing, at another store - they were completed within about 45 minutes. This order will take around 2 weeks. With that said, it seemed as though this was a production issue outside the companies control and without a doubt outside this particular store and employees control. Thank you! read more

Very confused about this place, eye exam was fine but when you go to get your glasses things get weird.... Absolutely poor customer service the people working here have no idea what's going on, God forbid you try and call someone the call center is a JOKE and rude. I was transferred no joke 15 times and never was allowed to speak with someone at the store. read more

Terrible. The 1-star was taken, not given. No zero star option. Drove an hour & a half for an appointment only to be told to sit down and forced to fill out basic forms on malfunctioning equipment (wonky tablet). The TWO people at the desk remained on their a$$es the entire time. Even after walking up & explaining that I had to restart my forms from the beginning multiple times. They were too lazy to simply ask me the questions & type it in themselves onto desktop, nor did they care enough to offer me a paper form. I had to leave to go to the eye doctor across the street & hope for a walk-in. Even after scheduling my appointment with Stanton, they still displayed utter disrespect for my time. I even called the only listed number (877 number) to explain the issue before leaving a negative review, but even that was an issue for the outsourced employee on the other end. Such a bad experience. Edit: This was also my first online review left on this, or any other app. So, that's saying something. Also, the insist on masks yet have ZERO soap in either the broken wall dispenser OR the filthy, empty discount soap bottle (not antibacterial) on the dirty sink. Delusional & disrespectful. read more

Gave this place a try today, mostly because it's very close to home, open on Sunday, and I wanted to check out their frame selection, etc. I wish I'd read the Yelp reviews first. First off, for an almost-new building, the doctors' offices and waiting area felt dingy, poorly maintained, and bargain-basement, which I suppose is in keeping with their clientele. The exam portion was actually fine, although the "remote refractionist" setup was a little strange to say the least. I felt like the exam was on par with others I've had for glasses. Once my exam was completed, I wandered over to the other side of the building to check out the frames. I quickly discovered that they carried no real name brands, and that the vast majority of the styles looked and felt like cheap knockoffs. Coupled with all of the general ambience (and aroma) of a Greyhound station, I was compelled to pick up my prescription and depart. Needless to say, I'll be shopping for new frames elsewhere. read more

My appointment was at 2:00pm, I was out at 4:25pm I arrived around 1:58pm there was 4 people a head of me, one of them her appointment was at 2:20pm, but she was before me, it's more like a first come first serve basis. It takes around 2-3 hours to have you eye exam and the lobby guy to put the glasses order, I mean they are cheap but if you are in a hurry don't come here. Lady from the eye exam it's very polite, the younger guys from the lobby are not, they do make you wait a lot to help you, they just acknowledge you when you arrive, then it's like they are forced to be there. If you want the 59.95 deal you have to wait at least 3 weeks to have the glasses. The value frames are most of the time like 10-15 you need to ask if they have more, they do, but apparently you need to ask for them. read more

This optical place is ridiculous, very unprofessional and poor customer service. The eye doctor's office is just as inadequate and unprofessional as the eyeglass frame area. The optometrist do not do a thorough check, like checking for disease or illnesses which are done by professional optometrist. I believe that there are all kinds of doctors in the world the doctor who were "A" students in medical school and then there are the "C" students....I believe the later is who Stanton employs. The "opticians" are just kids who need a job, I feel they don't have any training. The seating for "waiting" is terrible and broken down. I should have turned around and walked out right after I entered the building. read more

Complete RIPOFF!!! Please do not be fooled, like me. They offer anazing deals, but then get you on the backside with hidden charges like paying for the prescription. Worse, is the actual service... The doctors (if they are licensed), do the exam via video. Guess what? They were incorrect, then 3 days (1 business day) after we realized their mistake we attempted for the next 30 days to have them correct the problem only to be delayed, made promises, and put off. I finally went to the store for a refund, only to be blamed as responsible for the mistakes of the exam! If you too, have experienced this type of ripoff, I am going to see if there are enough of us to file a "class action" lawsuit against Stanton. The attorney general of Ohio has filed against them in the past for poor business practices, so apoears they are still ripping off customers. My e-mail is andrew.malcolm@ymail.com for those tired of being ripped off. read more

This place became a waste of time and money. I used to do my business with them, but from today on, forget it. I had the worst interaction with an African American woman that is supposed to be the manager, sorry, she was so rude that I cannot even remember her name, so making a long story short, I am done with rude people. This woman needs to learn how to deal with a customer problem. Unless she was told to act like that, and if that is the case, it's even worse. Anyway, bye bye Stanton, keep pushing customer to other businesses so close to you that know how to treat a customer.​​ read more

This office is extremely unorganized. They had 5 People scheduled at the exact same time. A man asked the lady behind the counter why they we're booked like that, to which she replied "because they're retarded". After I finished my exam I went to get my glasses. The "manager in training " Chadwick I found to be quite rude. He was acting as if it was a bother to help customers. He has a terrible attitude. I asked if he could print my prescription and he said no that they don't do that, which is not true. I've been and got my prescription printed there previously. After I pressed the issue he printed it with no problem. I will never be back to Stanton. They are incredibly unprofessional. read more

Update WARNING: this "Doctor" isn't even a licensed optometrist or ophthalmologist in the state of Oklahoma! The state board of optometry is fully aware of this scam that Stanton is pulling yet they can't do anything because he is a licensed MD in another state running his business out of his house. That's where he is when you do the eye exam. This place is a complete joke! Do not listen to their commercials! They say 2 pair for $99 including the dr visit. Their eye exam is through an uncomfortable web cam, then the send you to choose your 2 frames for $99 which there are 3 of the ugliest options. Then you have to upgrade because no one wants that crap. I spent over $500 on frames and lenses for 2 pair and one pair broke 4 months later. I am sitting in the parking lot from then telling me that with warranty that it would cost me $175 to replace them (under warranty) whaaaatttttt? Ummm no. DO NOT USE THIS PLACE ITS A TOTAL JOKE! I will be spending my hard earned money back over at vision source of tul read more

HIDEOUS CUSTOMER SERVICE. Cheap is cheap. I learned the hard way. Been waiting on contacts for 3 weeks.

Poorest experience ever. I now have glasses that are completely useless. They could care less. Never never ever use these people!!!!!

Blake M at Stanton optical is seriously the flipping best. He knows what he is doing, he doesn't get mad or impatient when you ask how A thousand pairs look and he is so friendly and easy to work with. Most time I get frustrated but never here! read more

I broke my glasses on Sunday morning, found Stanton Optical to be open, and didn't have another option, I'm glad I didn't look at these reviews before going, because my experience was wonderful. I dealt with Zach, who could not have been nicer and more helpful, I would recommend this place to anyone that needs new glasses. read more

the "deal" is complete bull. you have to pay 98$ for the lens + the eye exam which is 58$, and there is only like 5 UGLY ASS frames to choose from to get it to cost 58, we got the groupon for 27$, but it was completely unprofessional. This place is a joke, and i would not recommend this to anyone! The "doctors" wouldn't give us a straight answer, and using words that made no sense to the question. read more

False advertising worse customer service I have ever experienced with anyone. Eye exam wrong twice. Glasses wrong. Took 2 months to finally receive them a second time still wrong. Told them I was dissatisfied and wanted my money back and was told I would get 20$ refund. I spent 79.95$ read more

Buyer beware! It took eight weeks, multiple attempts and great frustration to finally get my glasses and I'm still not sure they got the prescription correct. The joke of an optometrist next door supposedly prescribed to correct me to 20/20, but my distance vision Isn't clear, so I have to be careful wearing these while driving. Oddly enough, the prescription sun glasses I got from them are great. Problem is if I go back in again, and I've been on MANY MANY times, and tell them I still don't think they're right....I'm just not up for it. On a single positive note, Zach is the sales manager and he is terrific! Next time I'll pay the money and go to my optometrist. read more

I will never patronize Stanton optical again for many reasons to long for this review. Post is for a friend who is sorely disappointed. Stanton optical review; The first glasses has a left eye issue and the second glasses I have not received even though they were ready 6-9-2020 according to online status. This has been a ongoing issue. Today 9-16-2020, I was told 4 transfers later that my order would be ready for pickup tomorrow 9-17-2020. I should receive notice on phone or email. We'll see because so far its all been to put me off. I recommend to shop elsewhere. I didn't want to put any stars. read more

The poster outside the shop on 71st & Sheridan is a scam! They real deal is that they will charge you for an exam for $59... so it's not free! And the test didn't even include the dilation even though I had confirmed before scheduling the exam!!!! If your exam results into a prescription lens, the store will offer you a pair of frames with basic glasses for $10, which will bring your total to claimed $69 experience! What I would encourage people to do is check their frame selection they are offering for this deal because what they showed us was just ridiculous!!! read more

My husband visited the store in Tulsa OK, he also wished he had read the reviews. They wouldn't answer his questions before the eye exam and charged his card before he even went to look for glasses. Then they told him it would be and extra amount for bifocals and it would take 14 day to receive his glasses or they could charge him more money to ship them. Because he was unhappy with their service they asked him to leave without giving him his prescription that he paid for. They need to make sure their customers understand what will happen before the exam. What a rip off. read more

Their glasses are so ridiculously expensive! They were very slow to help me and then once I picked out frames, I found out there are many hidden costs! The $110 frames I found were going to cost me nearly $500 once I put the lenses in. Save yourself a trip and pass this place up! read more

Virtual doctor gave me wrong prescription...The optician thought the lens were just cut wrong so they recut..I tried to get used to them..No Way!!! ..I went to another eye doctor and got a new exam and glasses..They are perfect..He said my Stanton prescription is too strong..I will be going to get my money back or have then re do the lens...I am not a happy customer.. read more

Here is my email string to their customer service company based on my survey I completed. Start from the bottom. And this customer support email is even farmed out to a third party - Zendesk. Another red flag for organization that can't even connect to their customers directly. Pitiful. I should have done more homework before selecting service providers. Share that with them too.  On Nov 23, 2018, at 8:15 PM, T K wrote: Jorge, I don't believe there is anything left to say. I think I outlined all the issues pretty clearly and have given the courtesy of an articulate experience with your organization. Unless you are offering some financial recompense, I have spent enough of my valuable time in your process.  Sincerely, TK On Nov 23, 2018, at 4:27 PM, Jorge (Your Eyecare Provider) support@stantonoptical.zendesk.com wrote: Please type your reply above this line Your request (#XXXXX) has been solved. To reopen this request, reply to this email or click the link below: Jorge (Your Eyecare Provider) Nov 23, 5:27 PM EST Hello Thomas, Let me begin by telling you how sorry we are to know that your experience at our office was not perfect. Our mission is to give over the top customer service to each of our customers, and after reading your review it is clear that was not the case.  We feel so disappointed to know that we have missed the mark with you. Be assured that we will be sharing this feedback with the management team to ensure we improve on this. We would appreciate the opportunity to talk to you about it. Could you let us know what would be the best time to reach you? Please advise, we will be waiting for your response. Regards. Customer Service Team Stanton Optical Nov 23, 4:54 PM EST Store: tulsa Name: TK Phone: Email: Score: 1 Message: Your app to complete the sign in on the tablet is terrible. I did not read that the exam would be done remotely via web conference due to all the issues with it. The lady told me that they were remote from Florida but it was obvious it was from India. There was no doctor on premises. The first examiner got my prescription wrong and I had to come back in. That is a half a day out of my life I won't get back. I am still doubtful that the prescription on the second go is accurate. Not only will I not be back, but am sharing my experience with family and friends. Trying to actually call the store to talk with someone is nearly impossible as the phone numbers on the receipts are disconnected and you have to be transferred from corporate - it's a big red flag that something is wrong, like a con game. The only saving grace of this location was helpful and personable staff ... the ones actually at the location. Good luck in your business. You'll need it. This email is a service from Your Eyecare Provider. Delivered by Zendesk. read more

Exam was quick and easy, but the real star was Emily! She helped me pick out the perfect frames for both an everyday pair and sunglasses, helped me get a price I could afford, and really knows how to rock a Christmas mask. Will recommend to anyone needing new glasses! read more

I went in for the two for one deal for $79 and ended up spending $439. Waited two weeks for the glasses, then had them for exactly 31 days when they got a scratch in the scratch resistant lens. Stanton offered to give me 40% off a new pair of lenses, which totaled up to over $200. Seriously? Not going back. Ever. read more

Why all the negative reviews. I've been here 5-8 times in the last 2 years. Reasonable price. And stand behind there warranty. Yes. They may be slow but with the volume of business. Be patient read more

We have been to Stanton optical two different times. Both times we had great service. The first time my spouse had a eye exam and bought two pairs of glasses he loves. They did a tele eye exam with the doctor appearing on a television screen. I must admit we were both sceptical but he got a great fit and can see a lot better than with his old ones. The second time we went because our grand daughter lost her glasses at school. She is only thirteen but wears a progressive lens. The shop where we bought the original pair said the most affordable pair we could get would cost $298. At Stanton optical we met Carli one of the managers. She was amazing. She worked with us throughout the selection process and was able to get my grand daughter 3 pairs of glasses that she loves for less than $200. We will always be customers of Stanton Optical and recommend you ask for Carli. read more

They are the worst place I have ever been to. I believe the plastic frames have latex in them. I was very allergic. They refused to do anything about it. I diffently never refer anyone to them. The worse customer service . read more

Shaun was the associate and Manager in Training who waited on my 80 year old mom. He was very patient and explained things to her. He used a visual dry erase board for a comparison of glasses. She was very disappointed in their advertising but with some patience and understanding, he recovered her as a returning customer. He went far and above by changing the nose pads on her existing glasses (and mine). The place was clean and there was oldies music playing. All staff was professionally dressed. I would recommend them to someone looking for an eye care center. read more

I had a great experience getting my glasses thanks to the manager Dacia. Thank you for making time to help me find the right pair. I will definitely be back read more

Great experience! I just came and got two pairs of glasses including an eye exam for $300. They made the prescription right here and it was ready I'm 10 min. I'm pleased. Zack is the manager that helped . read more

If I could give this place zero stars I WOULD. The prescription they gave us was wrong and they told us to come back in a week or so if they still didn't feel ok. We came back and our appointment was almost 45 minutes ago and we are STILL waiting to be seen. read more

So 2 weeks ago I had an appointment and that one didn't go to well. The doctor was a virtual doctor and he ended up giving me the wrong prescription. I spoke with the people at Stanton Optical and they said that I could come back in and they would re examine my eyes and that theres an actual Doctor there twice a week. So I just had my new appointment today and it was great. The doctor was an actual present doctor and she was super nice and got my prescription fixed and I got new lenses. I am so glad I went back and she was able to help me. She even gave me eye drops for my dry eye for free. So if you decide to make an appointment here, make sure you go on a day when an actual doctor is present. read more

So I called today while I was at work around 12pm, I looked at their hours before hand and asked how long it took to get an eye exam because I get off work at 6 and I seen that they close at 7, I asked if it was possible to get in at about 7:40 because I have to let my dogs out and was told their last appt available was at 6:45. I rushed there (thank god there wasn't cops around because I probably would have got a ticket). I show up at LITERALLLLLY 6:45 and the door is locked, a guy comes and opens it and laughs and says "sorry I thought it was 7" and then they all preceded to tell me that the doctor left because there was no appts. I was so pissed because my glasses broke ( no I didn't expect to get any that day but I at least would have liked a new eye exam). I ended up going across the street to Eyemart (where the door was still unlocked) they ended up fixing my glasses for free, set me an appt for tomorrow and I'm excited. The only thing the guy could say is their customer service ( the people that set my appt, didn't know what they were doing) WOULD NOT RECOMMEND, GET YOUR STAFF ON THE SAME PAGE. As much as I want to lock the door for my store before close, I will pull get fired for doing so. Pull it together. read more

Horrible experience all along. Last episode was when Patrick the manager started yelling at us in the store & even followed us out to our car yelling! This was after he was told by corporate to give me two free glasses with Bifocals & tinting going into the sunlight. And after being run around on for two months. You may get a "nice" response back about your review. But they will refer you to customer service who. 1) don't speak clearly, 2) are in Florida or/& another country. 3) will say they will take a message and someone will be back with you in 24/72 hours. Did that FOUR times & no call back. So now they have stolen my $300 with no way to get back. My husband's on disability and bad health. I am his caregiver so we are on a small income every month. This is so horrible it is unbelievable. Don't ever do business with them! read more

Do Not Go!!!! Plain and simple...very, very long wait time. Employees do not respect your time. Not even sure is the video exam was an Optometrist? Yes no doctor was present. I could not understand the eye doctor and could not understand me for the exam I kept repeating myself the entire time!!!! Carpet was very dirty throughout. Noticeable it had been vacuumed for several days. read more

Worse Service and Quality Product I purchased my glassses 2 months ago. It took over a month to get my glasses. Then they showed up scratched so they didn't call me to tell me they were in. I finally get my scratched glasses from them because it's better than nothing while they order new ones. Another month goes by no phone calls and no new lens. I paid for the scratch insurance too. I finally give in and call them. I have called them 4 times, get transferred at least 3 times each time I call because no one knows why my order was entered in the system but the lens where never made. I was told I would get a call back again in a matter of hours...Guess what 3 days later nothing. I called them tonight. Transferred of course and finally I just start demanding my money back. I brought my own frames and still paid over $200 for my lens. I was told I would be transferred to the complaint dept at 888-792-8588. Now I am in "on hold" hell. 20 minutes and still no one comes to the phone. So I guess I am going to have to go another route to either get my money back or get unscratched new lens. But heck, I don't want to ever come back to even use the scratch insurance. read more

This place sucks 3 hour wait when you have appointment. Then the 2 for 59 is a joke they still charge for frames and lens so expect to pay $300 or more. Buyer beware this place is awful! And the manager Patrick is a mean awful man !!!!!! read more