Came today for the 4th or 5th time and thoroughly enjoyed the service from sales consultant SARA RODRIGUEZ! She went above and beyond to make sure my two teens/pre-teen had the glasses they needed/wanted. Stanton always runs great deals, but customer service has at times been lacking. Today that was not the case! GREAT DEALS and GREAT SERVICE! Plus, we were returning customers and yet they still had major benefits for us. Thank you, Sara and the Stanton Optical team, for your dedication to customer service! It was a joy, spending an hour here! (Quite a productive hour too!) read more

Stanton Optical - Both happy with their new frames! - Optometrists Near Me - Amarillo, Texas

I honestly don't even know where to start. My experience with Maleah was beyond frustrating. Edith was amazing tho. I got glasses from here the same day. After the drive home I couldn't see clearly out of my right eye. I came back next day and waiting over 45 minutes i finally got to talk to Maleah about it, and instead of checking the prescription or making sure the lenses were correct, she brushed it off and told me that I just needed time to adjust. The problem with that excuse is my prescription DIDN'T EVEN CHANGE, so there was nothing to "adjust" to. Why didn't the guy in the beginning tell me like she did, they won't check your eyes for another week, keep in mind I asked to check the lens not my eyes. On top of that, I was charged more than what I was originally told online and in person. The prices I was quoted didn't match what I ended up paying, which only added to the frustration. $50 extra. The whole experience left me feeling like my concerns didn't matter. When a customer says they can't see out of their new glasses, the last thing they should be told is to just give it time without anyone even verifying that the prescription is correct. I left upset, ignored, overcharged, and she wouldn't refund me the full amount. Save your money, time, and energy. Awful service, company, and attitude. read more

No one greeted us. The medical info entry was glitchy and said my dates were not actual dates so I was forced to lie. The exam was a joke with a telehealth doctor, a dirty mirror, dirty screen, dirty equipment, and a broken chair. Their selection of frames was terrible. They weren't priced, but had color codes instead (I'm colorblind) and they were sold out of affordable frames. Instead of same day service we were told closer to a week. We were advertised exams and glasses for under $100 each, but spent over $500 for 3 of us. This might have been acceptable if any part of the experience was good. We will never return. read more

I wasted over an hour to see if my eyes are healthy and NOT talk to an optometrist. A few staff are nice, the rest are checked-out. Incredibly inefficient business best avoided. read more

I've been to this Stanton optical for years and unfortunately feel like service has declined terribly. You don't meet with an actual eye doctor - that part is all virtual but it has been for a while. I went in with the intention to get glasses and contacts which is what I normally purchase, but was astonished by the price. No one explained the BOGO frames deal to me so I spent the majority of my wait shopping for a 2nd pair of glasses I had to put back. Base price for BOGO pair of glasses was $700+ not including any contacts because you still have to pay for the lenses on the 2nd pair. I ended up getting one pair of glasses for nearly $400 just to get out of this old pair. I understand that they're short staffed but you can tell they don't want to be there either. I went as a walk in and ended up being there from 1:30-3:50 that day with a toddler in tow. I definitely wish they would've told me that they were busy and I would've just come back another time. read more

it was awful. I'll never use optical again. Who had to wait on the couldn't tell me when and then they said their lab was closed today so we couldn't get glasses made today and no one told we started. I gave it one star cause that's the lowest I can give. read more

This place does not have an Eye Doctor! About a week ago I called Stanton Optical in Amarillo. I explained that I need a complete eye exam as I haven't had one in years and I now have floaters in one eye, plus I need new glasses. I was given an appointment for this. I arrived a few minutes early for my appointment yesterday. The worker who met me as I came in the door asked what I was there for. I told her my name and said I had an appointment for a complete eye exam, due to floaters in my eye and needing new glasses. In a rude tone of voice she told me that they do not have an eye doctor there, and that I should go to either Eyemart Express or to Walmart, where they have an optometrist that can dilate and exam my eyes. I live over 100 miles away in a small New Mexico town. I drove all that way for nothing! read more

-1 star tbh. I had an appointment September 9th I was promised that my glasses were supposed to be ready by the 23rd. I called and they weren't ready I waited until November 25th to finally get my glasses. they gave me some glasses in the meantime but those broke like 3 times. I asked for a call back so I can get a refund but they wouldn't call back and when I would go up there they said the manager wasn't there. I wouldn't recommend this place to anyone and that's me being 100% honest about my experience. read more

Scheduled my appointment the night before.. I was in and out within an hour. All the employees were very helpful and sweet. I picked up my 2 pairs of glasses in 35 minutes for $79 as promised. I'm very happy with my experience and I love my glasses! read more

horrible customer service told this lady behind us bye after asking for a prescription glasses and the lab was down and didn't even try to offer that they can be mailed she just told her bye and was very rude do not go here go somewhere else read more

I had an eye exam on April 26th and was told 7-10 day turnaround....not business days, because I asked. After calling on the 7th day just to see if there was a pickup date, the automated system told me May 10. When I did not get a phone call on the 10th, I called on the 11th only to get a representative from a call center telling me that it should be the 17th, but could not tell me why there is such a delay. I am starting a new job and intentionally did this process early so I could have new glasses and it is not going to happen. Will not return after this experience. read more

Came into this location as I was passing through and needed help with some contact lenses that were given to me in my home town a couple of days ago. (same company) The girl that was at the Amarillo TX location was extremely rude and was giving every excuse in the book to not help. I was even willing to pay for another set of contact lenses. If in need of an eye exam I highly recommend going else where. read more

This was an amazing experience! It's cheap too! $150 for contacts and glasses prescription. $100 if you do their glasses deal. You can get two of their cheaper glasses for 79$ with that deal. They also have a buy one get one free deal for glasses that are $100 and up. I don't know why people are mad? They picked expensive glasses when it's clearly marked how much you will need to pay for the nicer glasses. Be mad at yourself for having expensive taste and not looking at the price tag. They have glasses in everyone's pay range. I loved my virtual doctor. She did amazing on both my husband and I. We will definitely go back. My friend went this day too, and she had a great experience right before us. read more

well over 90 min behind on our appointment. they lost our insurance card. then was told 7-10 days for our glasses. we get a text saying it's ready and show up. they don't have them. said the box was scanned and sends that text. come back tomorrow but call first. We called for 3 hours to only get a voicemail. We show up and the place is empty... still no glasses. read more

the worst of the worst there's no eye doctor on sight they messed up my kids prescription and mine and are failing to acknowledge it if your trying to save money this is not the route I repeat this is not the route read more

They really rush on exams and refuse to honor company policy. Here is my story: 1) get my eyes examined with a lady on a Skype television who's accent is super hard to understand. 2) I pick up my pick up my glasses and immediately see something is wrong. I decide to try them for a day. They have 2 different perscription in each eye. 3) I bring the glasses back, they tell me the glass isn't cut right in one eye, they keep the glasses and I pick them up the next day. After reaching out to them yet again and saying that the recut didn't help and it still wrong they schedule me to come in again 4) they re-examine with an in house person. - she was rushing, and didn't seem to want to take her time. She asked leading questions like " is it better? how much better? Is it a big difference ?" But only on one eye. My perscription ended up changing so much from the first exam 5) I pick up the frames, it's better, but I feel a difference between each eye. I tried the glasses for a few days. I take them back and tell them, they decide (again) that it was cut wrong and I wait while they cut the glasses again. 6) I still am not convinced that it's right, they offer to re-examine me yet again. -Same lady as the second time. They examine just one eye, They have marks on my glasses from measuring how they were cut and leave the marker on there while I get examined again. She's holding up dirty lenses to see what I think to my original dirty glasses. She said that it "could" be normal that I'm seeing different in each eye. She is rushing again, and seems bothered that I want to clean the marker off my glasses for the exam. She says, you're ready 20-20 with both eyes, and why would I need the same perscription in my right eye as the left. She said she didn't want to tell me what to do, but that it's too strong, so I tell her the (left) weaker eye is fine and I can see, so lower the right eye to match the left. She refused to change the other eye. She said if it will make you happy to get both eyes the same perscription then I'll change it. I was very uncomfortable throughout the whole process. (Keep in mind my eyes are exactly the same!!!) ((why is there two different perscription anyways?!?))) 7) I get my new updated glasses. They are VERY strong, (like she and I had both said that It was). I look at the perscription and realize it's 3X stronger than my script actually is. Both eyes are the same though. 8) I decide to go back and ask for a refund as I am not happy with the perscription still and my frames were also pulling my hair out as well. The girl at the front says. "No I won't give you a refund" I said I'm not asking for a refund of the exam or even the use of my insurance, I simply do not want these glasses" I straight up told her that I am NOT satisfied at all with them. ( I was going to bite the bottle and pay for an exam / frames out of pocket elsewhere) "She said you see 20-20 out of each eye, there is no reason why I should refund you." And I said "it's about the frames I don't like the frames" and I referred to the sign that says if you are not happy that Stanton Optical will restyle or refund. She said that a restyle would be possible but NO refund. Her reasoning is that the glasses have to do with the perscription and my script is fine. Again I said I'm not satisfied and that the sign clearly says that I can be refunded. She refused, so I left and called the number that the sign had. I ended up getting a refund of my insurance and frames as well, and guess who had to process that when I went back into the store the same girl that told me no the first time. If you've made it this far, thanks for hearing out my story. read more

After spending an hour in the store doing my eye exam, I was very disappointed. Found the perfect frames and was ready to order my new glasses. The technician happened to lay down my prescription in front of me and as I looked over it I realized that they had my prescription showing at lot less than what I currently have. When i asked the technician how was it possible that my eyes improved when my major complaint is that my current glasses are not strong enough. All he could offer was that they redo my exam. That wasn't going to happen! Waste another hour of my life I cant get back. The real warning I should have listened to was a gentleman walked in at the same time as us and was demanding his $500 plus for having to wait over 3 weeks to get his glasses and they still were not there as of last Friday. The way the staff handled the man started out good until sitting on the side lines you realize that they continually shoveled him around to each employee until they finally felt he was satisfied. Not sure if he really was satisfied or tired of the run around. I don't blame the technicians or the store employees, I blame the owner that isn't providing proper training and hiring young kids to run the store. The young lady at the front has been there since the 1st day as she has watched many others come and go. Stanton optical is very lucky to have her as I know many others would have walked a long time ago. Very poor management/ownership. I WOULD NOT RECOMMEND THIS STORE TO ANYONE! read more

the advertisement said 2 pairs of glasses and eye exam, same day for $79. It has been over 2 weeks now and I STILL haven't gotten the second pair of glasses yet and instead of $79, it cost me over 800 dollars. Part of that cost was for transition lenses, but the lenses barely darken at all in direct sunlight. I am VERY disappointed in the one pair of glasses I've gotten so far and will be asking for a refund read more

Traveling through Amarillo and was having trouble with my frames on the way to vacation. Unfortunately the frames I had were discontinued tough still under warranty. The ladies there got my lenses into a new set of frames for a decent price and ordered a new set under my warranty to be shipped to my home! So grateful for their knowledge and willingness to help! read more

Dont let the free eye exam get you. Eye exam is $45 but when u buy glasses, the lens are $100 each side, then top that with the frame u want. U walk out paying over $200 for glasses. The upcharge u on the cost of lens for ur so what free eye exam. Go to eye mart express...so much cheaper. Stanton is not organized and wait time is long. The employees are running around with their heads chopped off. read more

I have been waiting on my contact lenses a little over a month. I've called and called to check on he status, also been checking online. Each and everytime i call, they appologize for the delay and assure me that they will turn this in to their supervisor and have my order expedited. I am still waiting! read more

It's stupid to be charged $400.00 dollars for 2 frames. I'm trying to get my money back.

This is a good deal and impeccable service!!! I walked in and was greeted immediately with a smile. I did need a new prescription and was put on a list ASAP, was seen within 10 minutes. So a little on how this place operates, you get your appointment, it is all done remotely... the doctor isn't in the room with you but literally operates via inter-web. You get out and pay $45. If you purchase glasses you get that $45 as a credit toward the final cost of frames and lenses. The bargain frames must be ordered and it takes around a week to get them. I didn't get bargain frames but I did get buy one get one free on frames. You then pay for lenses, anywhere from $99 to $199 depending on your script. If you wear glasses you know this normal. Scratch resistant extra $$.... and so on. This is where it gets good!!! You can pay $25 and for the next two years you get four frames, at the same cost of your most expensive frame, for FREE!!! You only pay for the lenses. Now I have only one complaint, their frames are mostly in-house brands.... not so many name brand. I am not too snooty when it comes to that but for the price of some of the frames they should be. I was really impressed with the service and glasses I picked. They also makes lenses in-house and they are generally done that day. Highly recommended!!!! Will go back for more!!! read more

Stanton Optical - Optometrists Near Me - Amarillo, Texas

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I don't want to leave even one star. Now I see why they only have a two star rating. $700 for glasses and they just weren't right. I see better without them after two weeks of wearing them constantly. Beware!!!!!! NO REFUNDS. And they won't tell you that upfront until you try to return them and then they tell you you only had a 24 hour return policy. read more

I will not be going back.. First of all they don't take hardly if any insurances, and they tell you something is buy one get one free, that is bologna... and your exam is not free and I had my son do a contact exam and we ordered his contacts and it has been 2 months and no contacts....I will not be back to this place, I am about to call now to cancel and get his script and move on....I should of known when my glasses were 400.00 I should of left them there...Also I went in to get help with seeing at night and the technician told my told me there was glasses to help with that....lmbo. DON'T GO TO THIS PLACE.... read more

2 months in and I've yet to actually speak to anyone from customer service. After a few quick email exchanges asking for my contact details and availability, which I responded to promptly, I've apparently hit the wall with their automated system or something. Twice now after bad reviews I was immediately contacted asking for an opportunity to make it right, but nothing has ever come of it. Pretty sure my next step is to just go get Lasik surgery, because I'd rather get lasers shot into my eyes than deal with this kind of nonsense once a year for the rest of my life. read more

This store needs a serious cleaning! It's a beautiful place but you can tell that it has never been cleaned! When I went to get glasses I noticed the floor needed to be vacuumed bad and the glasses that you try on has fingerprints all over the glasses! Also there was dust all over the bottom of the counter tops! You would write your name in the dust that's how thick it was! With Covid going on you would think it would be spotless and clean, but it's anything but that! My glasses took almost 3 weeks to get and the same piece of trash was still in the corner! The ladies bathroom was horrible!Covid could spread easily here without any sanitizing being done! So gross!! Also, you can't call the store directly they send you to someone in Central America is what I was told! No one knows what's going on because you can't call the store directly and the person you do talk to doesn't notify the store!! If I could I would give this store a negative star!! Cheaper isn't always better!!! read more

I purchased glasses back in 2019 I went to a different optometrist and found out they gave me the wrong prescription they charged me full price for reading glasses when I could have spent $8 at Walmart read more

They gave my brother glasses that the clear coat started peeling less than a year later they wanted to charge him $200 to replace them. Bunch of crap. read more

Will never go back. I made an appointment for my elderly mom 2 weeks ago. When we get there the entrance was impassable to her. Snow and ice. She walks with a walker. They couldn't even clear a small path. So we rescheduled the appointment for today. She was in the exam room 2 minutes. Apparently she had some glaucoma and needed to see the dr. I thought that's why we were there. Oh no! The dr was on vacation. It's very difficult for my mom to get out and both times we were there she didn't even get to see a doctor. Poor management!!! read more

This operation is horrible. I just moved to Florida full time and these guys advertise heavily. I can now see why because word of mouth would put them out of business. So two weeks ago I picked up new eyeglasses and had new lenses installed in a one year old frame. So today I went to wear the set with the new lenses. When I opened the box the screw that holds the lense in place was broken. I returned to the store on Northlake and was greeted by Lee. He looked quickly and said sorry frame was out of warranty. I explained the frame did not fail but the assembly with the new screw failed. He told me to go to Jeweler to get screw removed. Seriously? So I walked to workstation found pliers and removed the broken screw myself. Can't make this up. Just spent 600 and was blown off by ineptness. Stay away they are really bad. read more

Worst service ever in my life . No one listen to what I wanted from the time I went in until the time I left . I will not ever be back. People need to start listening to there patients. Listen to what they say . I will repeat my self . Listen to what your patients say. read more

Super helpful and friendly staff! Marshall went above and beyond in making sure we were satisfied and happy with our choices. We will definitely be returning customers. read more

Worse customer sevice, very rude employees and in corporate office. Glasses took over a month. Over a month. Just don't do it. Terrible company and won't get your glasses right. read more

Very helpful staff. Knowledgeable, helpful, and friendly even with all the COVID 19 guidelines. Everyone was wearing masks but still found a way to make us all feel comfortable at this time. read more

I bought glasses at the Amarillo store. I was told it would take 2 weeks. Then 2 weeks later the glasses came in and the lens fell out of the frames and wouldn't stay in and the sunglasses were not tinted properly. They were sent back to be replaced and said another 2 weeks. After 2 weeks still not in and said another week. Talked with customer service and were rude and said they could have someone call me in 3 days or go some where else. I have never had to wait any where at least 5 weeks to get glasses. Very Poor service and would never recommend to anyone. Very poor management and I would think twice before getting glasses with Stanton Optical. I was also told they were in network and that was a lie. Don't stop here because you will not get quality glasses if you ever see them. read more

Went in to Stanton Optical Wednesday for a walk in appt- was told none availabke. The store was extremely busy. I was greeted at door by a sweet lady Modesta. She was with a customer and asked the customer for a moment to speak to me. She then explained to me about sales in the store. As she was helping me, the customer she was with, and continuing to greet and direct others walking in poor lady had to even answer the phone as other staff (not distinguishable- mo e had nametag o or white coat) was ignoring it. I was extremely impressed by her and assumed she was manager. Modesta did an excellent job explaining the promotions to me and was very friendly and umder all the pressures maintained a smile on her face and a positive attitude. Thank you read more

This place is a joke very deceptive first off called and schedule a appointment asked if they took my insurance i was told yes get there and your doctor is on scype then go to choose my frames and check only to be told my insurance is out of network i end up paying out of pocket so know its going on a month and i still havent recieved my glasses all i have to say about this place is buyer beware bbb will be notified read more

Went in and got glasses as a first time wearer. Amazing service and got them in less than 2 weeks. Manager Alissa was great and very knowledgeable with what we discussed. Great prices and such cute frames read more

An eye exam was scheduled for my daughter but not told to us there was not a Dr on site (she was on a 2 month vacation) After arriving for the appointment, I stated my daughter could not have the Glaucoma test due to health issues. The examiner stated she couldn't waive that or do the exam without the test without a Dr's approval. She stated there was no one to call for approval. We had to cancel the appointment which caused great stress on my daughter and now she has to have another appointment with a different Dr. It seems irresponsible to me to not have a Dr available. read more