This office describes EXCELLENT service to the max! Absolutely the best for the entire family.read more

On a road trip through Colorado and New Mexico (since I couldn't see most of the wildlife my…read morehusband pointed out) I decided that I needed an updated vision exam. Dr Thornhill fit me in without an appointment with very little wait. The office staff was very friendly and professional. I have an old eye injury and Dr Thornhill took extra time with me and was the first eye doctor in 24 years that recommended not correcting the eye that had not been injured. She fitted me with contacts and I can actually see things again! My only disappointment is that I live far away, so I won't be able to go back and see her...unless I can get in another road trip this time next year! I highly recommend this practice.

Tried to get an appointment as usual the receptionist was not helpful and being rude. Don't know…read morewhy she does it every time. I book at another place instead. Hope Broome knows their receptionist are the face of their company by phone or in person. And they are losing money, by customers every time they are being rude and unhelpful by their front office.

I always appreciate the attentive care Dr. Haney gives our kiddos. His assistant Drenda is joyful…read moreand kind, and I appreciate Mandy at the front desk giving me rebate details on our contacts. Overall, this office is hands-down the best place I've been in Amarillo. They're friendly, helpful, professional, with great availability! Wouldn't go anywhere else!

Cannot say enough positive about Coulter Drive Optical!! Dr. Tyler Smith was fantastic. The entire…read morestaff has been great with the exception of one of the ladies at the front desk (Laken?). Very unprofessional. 2nd instance I had with her. She was more concerned about her eating habits and what she had for breakfast than paying attention. The service that I had in purchasing glasses and fitting was great!! Highly recommend this place. Try to avoid her at the desk if all possible so it doesn't go against your experience.

Love dr bass and dr smith the front desk staff is not very nice at all they used to be so nice and…read moregood :( Had to start going somewhere else bc of it and I have went here since I was 10 years old.

Wrong prescription- they gave me toric lenses without telling me- I can't see in toric lenses-…read morepushy salespeople that break promises. They make it seem like you have to buy eyewear and lenses from them- you don't. I cancelled the lenses I ordered through this office 1 day after they were ordered, but I was charged for them, and received a box of lenses I can't wear. I am now wearing 12 years old eyeglasses trying to save the money up to go to another Optometrist and get a correct lens prescription so I can have contact lenses again. This office is about making money- that's it. Nightmare experience that has left me wearing old glasses.

They totally got my prescription WRONG they are correcting it none the least they were totally…read morewrong then have to wait two weeks to get the new ones totally wrong very upsetting

The doctor that helped us was great but the front desk ladies are enough for me not to return…read more Their lack of communication is awful. Not only do they not follow up on things they said they would do but they look at you like you have 3 heads when you express your frustration and then whisper about you when you walk away.

I normally appreciate the doctor and the ladies at the front desk here, but my recent experience…read moreleft me really upset. On a Friday morning, I called and spoke to a staff member (I believe his name was Kevin). I told him clearly, more than once, please do not send my glasses prescription, I need my contacts prescription, this is urgent. I had lost my glasses and needed contacts so I could drive safely and make it to work. Despite that, he sent the wrong prescription anyway. Afterward, it was nearly impossible to reach anyone. The phones went to voicemail, I left messages, and I called multiple times with no response. I was left all weekend unable to see, unable to drive, unable to work, and unable to provide for my child all because of one simple mistake. When I finally did get through, the same staff member admitted what he had done wrong but still didn't offer me any kind of help, not even trial lenses to get me through. For a place that handles prescriptions every day, this should have been an easy request, and instead it left me stranded. I appreciate the doctor and most of the staff, but this was unacceptable. I was clear about what I needed, and it wasn't taken seriously. That mistake had a big impact on my weekend and my ability to work and provide.

I bought a pair of meta glasses and Alissa, my optician, helped me download the app and helped sync…read moreit with my glasses. She showed me all the things that meta glasses can do. She was very friendly and helpful.

Two weeks ago, I went in for an eye appt to get a prescription for glasses and went ahead and…read morepurchased a very expense pair of glasses with bi-focal lens. The lady that helped pick them out was very nice and processed the order with full payment. Two weeks later I was notified that the glasses were in. I went to pick them up yesterday, and the gentlemen got them for me asked if they fit well in regard to tightness which they did. No test to see if I could actually see out of them. So, I take them home and put them on and cannot see a thing. Everything far and near was blurry. So, I call this morning to communicate my frustration, and I was told to bring them in. I bring them in and of course the wrong lens on them after I paid a large amount of money, but we go round and round on a solution which was order new lens another 2 weeks, and then not sure they will work. Then I see the office manager who I relay my situation too and he has no desire to solve the issue and says, "just get a refund". Stands there with his hands in his pockets. He should read Customer Service for Dummies! First and last visit to this Optical Store! What a Circus!!

Came today for the 4th or 5th time and thoroughly enjoyed the service from sales consultant SARA…read moreRODRIGUEZ! She went above and beyond to make sure my two teens/pre-teen had the glasses they needed/wanted. Stanton always runs great deals, but customer service has at times been lacking. Today that was not the case! GREAT DEALS and GREAT SERVICE! Plus, we were returning customers and yet they still had major benefits for us. Thank you, Sara and the Stanton Optical team, for your dedication to customer service! It was a joy, spending an hour here! (Quite a productive hour too!)

I was extremely disappointed with the way everything was handled. When I walked in I'm told to go…read moreto a white desk and points okay I figured it out it's in the back. The only person who was friendly was the girl who checked me in. When I went into the pre exam the woman Maddie was not kind or helpful. She explained nothing about the tests and when I was having to retake the exams 4 or 5 times because she was on her phone scrolling social media which I watched with my eyes. From the time my pre exams started to the end she was on that phone and she seemed extremely frustrated with me but I continued to ask questions because my eyesight is extremely important to me! Then come to find out it's not even the "doctor" who does the actual lenses exam it's the Maddie woman. During the lenses exams she was flying through them and everytime I would ask for a redo on the 1and 2 she would sigh heavily again. She made me feel very uncomfortable to ask anything and she didn't tell me a thing about my eyes. I don't understand no one even looked at my eyes but apparently I have all these expensive recommendations with no explanation so I'm very afraid that the lenses aren't correct for my vision! I'll never be back to this location as I feel the "doctor" guy in white coat who kisses certain customers on the cheeks and skips me to handle "high profile " customers who were behind me in line do not deserve my money. I've never been to a more unprofessional unpleasant eye place in my life. I only have it 2 stars because of the first woman who checked me in she was very kind very friendly. My copay was only supposed to be $25 but the guy in the white coat said because I was going online to buy my glasses (I was not giving this place anymore of my money) that I had to pay $79 and he went over to the wall picked out one yellow sticker glasses and one blue sticker glasses when the wall states "2 pair of glasses for $79 blue tag" so I am confused why he chose a yellow sticker and then made ME pay for that. I told him to donate the 2 pairs to the elderly or to children and I feel he took advantage of my kindness. I spoke with my insurance and I was ONLY supposed to pay $25 so again just another untrustworthy reason not to return. I have never left a review but the experience I had on 7-18-26 was awful and truly disappointing experience especially dealing with something as important as eyesight.

It feels like this place cares more about making money than making customers happy. Ty tried to…read morecharge me nearly $100 for a fancy contact lens fitting just because my eyes have different prescriptions. I've been wearing glasses for 31 years and contacts for 26, and I've never had to pay that much for a fitting before. So, I said no thanks and asked for my prescription back. They even tried to tell me they didn't have it on file, but I had to grab it myself before leaving. And to top it off, they try to make everyone pay for retinal imaging, which feels like a rip-off. Then, earlier today, my husband had his eye exam and was checking out glasses. They wanted to tack on an extra $100 for some special lenses and stuff, but we had to pass because it wasn't payday yet. But when I went to pay for my own stuff, I overheard them talking trash about us not buying their expensive glasses! It's frustrating that they seem more interested in making money than treating customers right. They should be upfront about their prices so people can make informed choices. I'm also planning to let our insurance company know about how they're treating their members. I'm definitely not going back there or dealing with that company again.

Amy was the young lady that helped me find my new glasses! She had a friendly smile! Amy went right…read moreto work, helping me find the perfect glasses! She helped me find the ones I liked and could afford! Amy has great people skills, which are needed for working with the public! Great Customer Service! Thank you Amy! Kay Meador In myeyedr 9/16/24