So I am a cancer patient at 35 years old. My eyesight changes every several months. After a run of the flu and new medication I decided I couldn't see well enough to be driving. So I made a contact lens appointment with Stanton. As my husband is driving me into the parking lot Stanton calls to say they don't do contact exams at that store. I asked 4 times if the did contacts when I made the appointment. So I am already not happy but decide I can do glasses too. Anything to be able to see. When I get in there the manager gets snotty with me about not doing contact exams. I truthfully was not very pleasant right back. I pay for the appointment then was informed there isn't an actual optometrist there. They do the appointment via telemedicine. So no real diagnoses or care. I will admit I lost it at a certain point when she couldn't do the exam in a way that worked for me. They cannot dialate eyes or do most anything an optometrist can do. I told her it wasn't going to work for me and to refund my money. I have yet to see the refund. I would not recommend Stanton for any reason. I will wait until I can get an appointment with my regular optometrist and let my husband drive me until then. read more

I hate to say it but I agree with those whose reviews said they'd give a zero if they could. Went into the Corrales Rd location for the 2 for $59 deal. I have to honest thatI knew going in that the glasses offered in these deals are not glasses anyone with a bit of taste would use. So I was prepared to buy up. But on entering the store I was hit with a blast of negative energy coming from the staff. Two young workers immediately to the left were standing around gawking at customers, including me and my husband,and snickering. The exam is ok as far as it went, though you really are dealing with an Electronic voiced person over a Skype like service which leaves one less than confident in the results. The $59 deal is really non existant and I found out from the worker who was "helping" me while popping gummie bears into her mouth that my glasses would really cost more like $300. In the end, after watching her chomp on her gummie bears while trying to explain the upcharge for non included lenses to me I told her I would just pay for the exam and skip the glasses. She managed a "what is it you wanted to spend" in between chews and I just left. A totally unprofessional experience. read more

I took my mother here to get glasses and it was very disappointing. It was hectic there was a lot of people and one of the staff was singing out loud. The eye exam is $50 but somehow is "refunded" when you buy your frames. Then the deal is 2 pairs for 69$ but the selection was terrible. So we went up in the selection and got 2 for $100. After 2 hours of getting a prescription and making a frame selection that was the 2 for $100 deal they wanted to tell us one frame did not qualify. This was after the staff verified the frames were both 2 for $100. After another 40 minutes the staff comes back with a piece of paper and slyly explained all of the charges to us and somehow it was going to be $300.00 for the glasses which is far beyond the initial price. The staff was like a cheap car salesmen that made no sense when asked how the price was so high and to walk me through the charges. They were trying to charge us $200 for lenses which makes no sense. We asked how this was possible and we told the staff that was the companies way of making up for the "deal" of 2 pairs of glasses for $100. We took our prescription and left! Do not go here unless you want to waste 3 hours of your life dealing with shady staff and have no product to show. P.S. this place seems like its doing a lot of unethical business and takes advantage of people who are not able to say no. Do not let your loved ones/elderly loved ones go here without backup! read more

Worst optometrist office staff in town!! I went their last week did the first test then was told they couldn't find my insurance. Then the receptionist asked me if I wanted to proceed & didn't tell me anything else. If I didn't work in a doctors office & knew it would be straight out of my pocket I would of had one massive big bill. So I left & reschedule once I got my insurance was figured out. I came back exactly a week later. I was running late so I called spoke with a gentlemen who said that was fine & I wouldn't need to reschedule again & that he'd see me shortly. Once I got there the receptionist said since I was late that I'd be a walk in & it would be 1-2 hrs! I told her I called & I wasn't told that. She said she was sorry I was told wrong information. After sitting there for 15 minutes another receptionist came up to me wanting to do the first process again. I told her I was just there last week & I didn't want to do it again. She said that I had to & they don't keep that information.. Wtf!! It's been a week & they don't keep something I "had" to do. My family & I will never go there again due to their unprofessionalism. I'm giving everyone a warning before they waste their time... DON'T GO!!!!!!!!!! read more

I wish I could give zero stars, but I don't see an option for that. I went in for a contacts exam. I specifically asked not to be prescribed a brand of contacts because they are hard on my eyes (I've been wearing contacts for over ten years) but the doctor prescribed them anyway - in one eye; the other eye was the brand I requested. I've never had this happen before. During my exam, the doctor oddly talked about how he denied people their prescriptions when they called in "desperate", as he put it. I should have taken that as a cue to get far away, but I had already paid. When I called to get it corrected, I was yelled at and told my prescription was not "valid" until my fitting. Fittings are for first time contact wearers - I haven't had a fitting since I was 17, not to mention I was prescribed a brand I specifically requested I not be prescribed. Prior to all this, I asked them to fax the prescription to my work, which they did. I've been able to use this prescription everywhere, so it is clearly "valid". Based on the other reviews, it looks like they were trying to squeeze more money from me. When trying to work this out, I was literally called a "jackass". This place is a complete joke. Do not go here unless you want to deal with a LOT OF DRAMA. I have never had such a bad experience in my life. read more

If you want to see a doctor, don't bother coming here. I really hope there's someway to dispute an eye exam with my insurance because this was ridiculous. I called and made an appointment for my daughter and myself at Stanton because our usual place couldn't fit us in for a few weeks. I made my appointment online and my daughter's over the phone. We showed up 15 min early, had to go hunt someone down after waiting 20 min and still not having anyone bother checking us in. Another 15 wait to get the exam started, which means the reception/clerk started fumbling through the questionnaire then handed us off to the tech or whoever she was when she got back from lunch. Then we wait again, assuming I'm waiting for the doc, who I haven't seen yet. We finally get into the room, she situated my daughter and then leaves the room as a tv flicks on in the corner and some random guy with a headset gets onscreen. He begins the eye "exam" directing my kid through the slides then says his goodbyes and tells us we can go look at frames now and the screen goes off as the tech comes back. I'm completely dumbstruck wondering where the doctor is and if anyone is actually going to take a look at the eyes, especially since my exam is supposed to be next and one primary reason I need it is that I've been getting pain in my right eye and I want to make sure my eye is actually healthy, not just that my prescription is accurate. I ask the tech why no one told us this would be the type of exam we got and why we weren't given the choice. She says the doctor is on lunch so they do the exams like this until she comes back, sorry no one told me about it. Now I've wasted my one eye exam for entire year that my insurance covers because they didn't bother telling me what was going on. THEN, they tell me that although apparently I don't need and won't get an actually doctor to examine anything, the doc does have to sign off on the prescription before they can give it to me and I have to wait an undetermined amount of time for that to happen, maybe ten minutes, but she's not sure. This is my second visit to Stanton and the first time they got the wrong benefit info and overcharged me by about $300, which I caught quickly and got refunded, but at least I got to see a real doc for that one. I will NEVER go back there again and you shouldn't either. Going back to Modern Eyez, it's worth waiting for the appointment to get competent care. read more

July 14- Rx and purchased 2 pair glasses. Went in to speak to Dr. She had the wrong birthdate when she examined me. Went out to pick out 2 frames, which i put in a tray. Someone walked off with them. Took them 20 minutes to find them in the store. When l went to select my options the gentleman gave me a quote (an insurance quote-which was the wrong insurance and price) I was suspicious that they had the wrong person's info attached to my name. I proceeded with the estimate and paid. Waited 2 weeks. July 25- After 10 phone messages that my glasses were ready I went to pick them up and they were so blurry i couldn't see out of them. the PD was all wrong and too far apart for MY Rx. Obviously someone put the wrong Rx in my glasses. They assured me new ones would be made. I live in Santa Fe and I was an hour away so I asked (Bryan Martinez) if they could send the new glasses to the new store in Santa Fe to be picked up. He said he lived in Taos and would drive the to Santa Fe is that's what it took.... Sept 26- Still no glasses after I have made several phone call to employees. I have received NO phone messages at all. One lady in Albuquerque assured my the frames where PHYSICALLY in the store and she would mail them to me. Well a week has gone by -- NO GLASSES. I am going today for a refund, period. I am a nurse. If I took care of a patient like this I wouldn't have a job. Also they knew I would be submitting my own insurance and the receipt has no insurance codes on it. The claim was mailed back to me and now I have to deal with that. BEWARE- THEY GIVEN YOU THE RUN-A-ROUND!!!!!!!! read more

What. A. Joke. My parents saw the new store and suggested I get my glasses there as I'd just started a city job and, rather than pay for vision insurance, I could get two pairs and an exam for $69 and be set for the next two years. Smart idea in theory, although I'm always skeptical of stellar deals like this. Should've gone with my gut instinct. Went in and scheduled an appointment; that was fine, no hassle, no problem. Went back for my appointment a few days later. Disaster. Despite having made an appointment, I waited 20 MINUTES before my exam was started; no explanations, no assurances of when I'd be called in. Once I finally had my pre-exam, I was told the doctor would see me soon and I could go pick the glasses I wanted while I waited. Spent another 15 MINUTES picking out two pairs before the doctor saw me (the frames were okay . . . nothing particularly stellar. I've seen much better frames elsewhere). The exam itself was fine and quick (couldn't understand why it took so long for the doctor to see me). Then I was sent out to the main area (to meet no one in particular; I was simply snatched up by a passing employee). This is where things got really ridiculous. The employee brought me to a computer and said she had to total up my glasses. She noticed on the old pair I was wearing that I had anti-glare (which I knew to be correct). I also informed her that my glasses were tinted. She said they could add those features and then, after totaling everything up, my final bill was to be $313.00! I'm pretty sure my eyes almost popped out of my head, seeing as the deal advertised was for $69.00 (at least if my eyes popped out, I wouldn't have needed glasses anymore). I told her I didn't have that amount on my card and would need to run down the street to the bank to transfer more money. She asked her manager if that would be fine, got approval, and I went to take care of that. I returned, having chewed over the price, and told the employee that I did not think the price was fair, considering the advertisement. We spent about 15 minutes attempting to bring the price down; at one point, I asked if I could just get one pair of glasses to which she responded, "The deal is for two pairs plus the eye exam; if you only get one pair, you pay for the eye exam," which is where I really realized I was in a trap (seems like something the customer should be made aware of before even going in for the exam). At another point, I asked if I could wave the warranty, as I rarely damage my glasses so badly that they require repair. The employee's bizarrely firm response (which she repeated without elaboration, multiple times, when I attempted to insist I didn't need the warranty) was "We really don't recommend that." Eventually, in a voice dripping with condescension, she asked, "What were you expecting to pay today?" While I was *really* expecting to pay $69, I told her that I had not expected to spend more than $150 (which I had put in my checking account originally, just in case things got more pricey than I anticipated; obviously, I had still underestimated the price). Finally, she brought her manager over. The two of them made small talk while the manger worked on the computer (not apologizing nearly enough for this hassle - by this point I'd been in the shop for over two hours) and eventually the manager said she wanted me to go home with glasses that included the features I needed, so she was going to try and cut some expenses off. I told her I appreciated that. Her final offer was $206. Before sealing this deal, she had the nerve to add, "This comes with a favor I need to ask of you. I know you said you're a librarian. So, when people ask where you got your glasses from, make sure to tell them all about us." I only agreed to this (though did not promise) because I didn't want her to recant the discounted price and I was tired of the whole process (though, granted, I've certainly lived up to my end of the deal by telling this story to everyone I know). Even after all of this, I still can't decipher the bill I was given, as it doesn't make any sense. My parents wanted to go into the store to complain or threaten to report them for misleading advertisement. We decided not to act on that before my glasses were finished and in my possession. Now that the whole thing's over, all I really want is for others to not fall for the same thing I did. I wish I'd bit the bullet and just paid the very little monthly cost for vision insurance with the city. Then I could've gone to Cottonwood Vision Care, my usual place, across the street. I only hope Stanton isn't wrongly stealing more business from them. read more

This place is terrible!! The doctor and eye exam was great but everything past that was a terrible experience. Lousy customer service from young lady who could clearly benefit from some customer service classes. The Corporate office is just as bad. I have called three times to give them the opportunity to make right the situation. I have gone over the whole story and never received a phone call from the District manager or any other manager. The first time a supervisor was to call me. Didn't happen. The last time the girl took my name and number to walk it over to the supervisor. We got cut off and of course I never heard back. I personally would never use this company. It was a bad experience. They get one star because of the eye doctor. read more

I wish I had read the reviews here before deciding to use this company! The only positive experience was the exam. That prescription I will keep and go somewhere else. My husband has already returned his glasses (glasses AND sunglasses). When he made the decision to return them he asked me to take them down. Shouldn't have been any big deal, right? After all, we had a 30 day satisfaction guarantee. And this was all on the same order. She argued with me and told me she would have to speak to him directly because these were "medical devices". I can return a C-PAP machine, for goodness sake! And no, I don't have to tell you a reason why. He was dissatisfied. That's the end of it. Once he was home from work we had to take a second trip down. When we got there, the girl (25 at most) was gone. We explained the situation and of course, no one knew who she was and why she would have said such a thing. I kept my glasses and have been waiting for replacement frames for the ones I ordered. It has been 3 weeks! These are bent and uncomfortable because of all the handling in the store. They use the frames right off the shelf. I would think these would be samples, since so many people tried them on. I know this is long so I hope at least some people read it. One more thing: if you do decide to use this company DO NOT USE THE FINANCING THEY OFFER! The interest rate is insane. read more

My partner and I went here for eyeglasses (well.. HE'S the blind one, not me!) Long story short, we were paying 100% out of pocket as we don't have the greatest insurance and he was long overdo for an appointment/new eyes. What we received was far more than we anticipated. First off, from the minute we entered, we had several employees come to our assistance. Even though it was pretty darn popp'n, we didn't have to wait longer than 10 seconds before the manager, Manny, came up to us and got us started. I'll come back to Manny, but while we waited to see the doctor, one of the employees, Marissa, had him start looking through the frames right away, explaining how the pricing worked. She was very attentive, but not pushy. I mean, who wants to be stared at impatiently while fashion showing your eyeballs? The whole staff made this process painless. The lens coatings got a little confusing for us (one of his pairs were sunglasses); but before anything was charged, she printed out the costs, and armed with a highlighter-pen combo, went over every charge, and then asked if we understood/if we were in agreement. She was very patient. We ended up removing one of the costs once we tallied our total, which she did right then and there. And that's not even the best part. After spending over 2 hours here (my partner is quite picky... He "hates" shopping. HA! I have officially found his weakness. I told him to remember that next time I am shopping for shoes.), anyway - it was about 6pm when we left - we got into our car only to find it wouldn't start. We were traveling from out of town so we were both exhausted from traveling all day. Well, we tried and tried to get it to turn over... Finally he ran in to ask if there was someone with a truck to give us a jump. Manny, the manager, came right out and pulled up his truck. Not only that, but he stayed (and helped, all decked out in his suit) until we got back on the road - a new battery and new terminal having to be installed... It took over 2 hours and during that time, the store had closed and the parking lot emptied. He still stayed to make sure we got back on the road and even let us borrow his tools. What could have been a very bad experience turned into something I don't come across often: restoring a measure of hope that people (and businesses) like Manny are around. He was a godsend. Anyone with that level of decency running a business is worth a review and I highly encourage you to take your eye biz on over to Stanton @ Corrales Rd. Eyeglasses aren't free, but with their buy one-get one/free exam, come on... you can't beat that if you're uninsured/have too high of a deductible. Oh... and PLENTY of frame options... Just ask the bf... I swear he better not complain next time I get lost in the shoe department. read more

i got an eye exam there and chose not to get glasses there. A week later I received a phone call from a man who said he was calling from Stanton Optical and wanted to know why I didn't purchase glasses there. I told him to give me his number and i would call him right back..he gave me their number. I called back and spoke the General Manager and asked him why his office called me..He advised me that no one in his office called me. When i pressed him for information and threatened to call the State Attorney Generals Office about their harassment, he admitted to me that their corporate office may have called me..When i demanded an answer to this cold call, He said he would call me back. He never did..I think this office is shady.. read more

Like to give a very BIG compliment to Eric Romero and Amanda KinKaid. Both of these individuals are true professionals and Stanton Optical should be very lucky to have them on their team. Bravo guys keep up the good work! read more

The optometrist is a hack. He refuses to listen to his customers. I have heard many people come in to complain about his services. Found out after 4 trial lenses that he doesn't know what he's doing. Manager doesn't want to deal with the issue and chooses to ignore it. Avoid this place!! The cheap prices reflect the cheap service. read more

This was the worst eyeglass experience I have ever had. No doctor on site and they tell you when you sit in the chair for the exam. This should have been stated upfront. The employees became rude and defensive when asked why they do not disclose this at check in. They should give their patients the information before they wait or start the pre exam process so they can decide if this processis right for them. I felt they had lied to me and miss represented the service they provide. I am unsure if the "doctor" was a real optometrists or licensed to pratice in my state as nothingwas displayed to indicatetheir credentials. When I asked for a copy of the prescription the check out girl was less than friendly and hesitant to provide it. I was not given any information about my vision or what the pretest determined and I asked for that information to be provided. Vision is too important to settle for a second rate exam. This was a waste of time. I will see a real doctor and make sure I have a proper prescription before purchase new glasses. read more

I am very satisfied with the customer service/personal attention I received from Sam at Stanton Optical , the selection of frames available is amazing! I was able to get two pair of glasses and stay in my budget, the prices are unbelievable. I wil definentaly refer friends and family. read more

I needed an eye exam and thought I would try this new business. I walked in and was immediately greeted by someone to help me. I spoke with Kara, the manager, who pulled a bunch of glasses she thought I might like while I was in the exam. She spent a lot of time helping me find what I wanted, which I did. Good customer service is very important to me and I received it at Stanton Optical. Their assistants were very attentive to customers and were quick to help as soon as you entered the store. I hope you keep up the good service as your business grows. read more

I called on Tuesday, got an appointment for Wednesday. When I walked in I was greeted by Erica. After my exam Erica showed me around, helped me pick out 2 new pair of glasses. She was extremely knowledgable and really helped me decide which frames worked best for me. I got a great deal and would recommend Stanton Optical to anyone needing an eye exam and/or glasses or contact lenses. read more

Stanton optical is awesome! I went in yesterday not knowing if I was eligible to get new glasses through my insurance. The general manager promptly greeted me and went over different options (both insurance and in store options). Because I was unsure if I was eligible to get new glasses through my insurance she offered to call insurance and check my eligibility and benefits. I ended up going with their amazing buy one get one free offer! She helped me choose the perfect pair of eyeglasses and sunglasses. I got scheduled for my free eye exam (which in itself is a deal that you can't pass up!). The staff there was very friendly and professional and the office very welcoming! I will definitely be recommending Stanton optical to my friends and family! read more

It all started with GroupOn. Such an amazing offer that I almost couldn't even contunue scrolling. $30 bucks and you'll get an eye exam + $200 towards Eyewear basically for free! I didn't actually need the eye exam and I just needed a prescription filled so I went straight into the store and met Ryan. His expertise was almost unbelievable. He was extremely honest and offered me as many perks as possible. I asked about getting a second pair because I wanted to enjoy prescribed sun glasses in addition to regular clear lenses. I got the protective coatings (scratch resistant & anti reflective) and at a good price. I'm extremely satisfied with the service I received from the first, second and third time going into the store. Three trips because I had 2 pairs that took different time frames. I will refer everyone to them and continue going back!!! Thanks to everyone there and Ryan deserves a raise!!! :-) read more

I was unhappy about the high pressure sales pitch to have an immediate exam and then the "today only" prices. The special prices turned out to be very high when all was said and done. I did order two pairs of glasses from them that took 6 weeks to come in. No problems with the quality of the glasses. I won't do business there again. read more

I was incredibly impressed with this place. I came in and was told I had to take a break from contacts and go back to glasses. I was freaking cuz glasses usually take awhile to come in,but they asked me to pick out frames and then had my glasses ready in an hour!! Plus,the staff was unbelievably friendly and understanding to my financial situation. I can honestly say that in the 30 years of my experience going to vision places,this was the best I ever had. I would definitely recommend them to everyone. read more

DON'T BUY HERE. DON'T FALL FOR THE FEE EXAM. READ THEIR WARRENTIES BEFORE YOU BUY GLASSES AND EVER PAY FULL PRICE THEY CAN LOWER THE PRICE BY CLSE TO HALF. EYEMART EXPRESS WILL GET YOUR GLASSES THE SAME DAY. COMPARE PRICES AND WARRENTIES. I have always gone to Eye Mart Express but decided to try Stanton on Eastside Albuquerque. This is the worse thing I could have done. I wanted to compare prices. Stanton's price was almost double. When I told them they were crazy they lowered the price over $200. They then told me it would take 14 days. After 21 days of not hearing from nobody I finally called them, they said one pair was in and the next day I got an automated phone call saying both pairs were in. Two days later I drove the 70 miles to go pick up my glasses. They told me one pair were in and they couldn't find the other pair. I told them to mail them to me when they find them. Ten days later not a word from. I have called 5 times over 4 days wanting to talk to the General Manager Antonette they always tell me she will call me back and she doesn't. What a way to treat your customers. read more

Stay away! This place is a disaster. First, the advertised 2 for $69 is a joke. There is no way you will get out of there for anywhere near that price. Can you say, "bait and switch"? Then, the "free" exam. They tell you the exam is "free" but then charge you for it, saying they will deduct it from the total price of your glasses. Alright, that sounds ok. Then, you of course will not find any frames at anywhere near the 2 for $69 price and the employees will be upselling you into frames that cost you 2 or 3 times as much, but they will say you'll get a "discount" so it won't be that much more. Then, when you go to pay and the exam cost is NOT deducted from your total and you ask about it, they say they can't deduct it out because of the discounts? What? So they just lied about that? Now you've spent a lot of time in this place, getting an exam and picking out some overpriced frames, but the kids are tired and whiny, and you don't want to do this over again somewhere else, so you just pay it to get it over with. I seriously regret not just walking out after I paid for the exam. I paid $227 for an exam and 2 pairs of cheap glasses. And this was with NO extras like AR or scratch coating. I will never go to another Stanton Optical, and will be telling everyone I know about their business practices. I think the good reviews here must be written by Stanton employees. read more

I researched the state average prices for the glasses I intended to get before going to Stanton as well as the average exam prices in the state. I am well-aware of the gamesmanship used by nearly all optical chains regarding very cheap frames & non-progressive lens specials so I knew I would not be getting the "super-cheapies". If you are young and getting your first set of glasses, such "deals" can sometimes work for you. If you are older and your accommodation is not what it used to be, then you are irrational if you expect the rock bottom answer to work for you. I went in looking for a good product at an honest price. The Optometrist at this location is excellent and very professional. The exam cost was below the New Mexico average by ~10% and very complete. We looked at frames and lenses at Stanton and then shopped 4 other "leading" optical stores in Albuquerque. In all cases the Stanton prices were below the others for the same or equivalent frames and lenses and 30% below the state averages for the type we wanted. So we returned to the Corrales location and ordered the glasses. We were given credit for the exam (at the same location) and to our amazement they turned the glasses out later the same day. They look good and perform very well. I got better than a good product at an honest price for glasses that work well and got them the same day. I found both the manager and help were very attentive and accommodating and the documentation and guarantee papers were accurate and complete.....including the current prescription. Beat that! read more

I am new to wearing and buying glasses. I walked in, walked around looking at frames, was seen by the optometrist, given my script and processed and out the door in an hour. Sam was efficient and courteous in expediting my transaction from start to finish. I see a lot of bad reviews about this place. That was not my experience. 24 hours later I returned to pick up my glasses. It took about 10 minutes before I was helped. There were only two people on the floor and what looked like to be about 4 groups in the store. I was still seen rather quickly. I recommend this store. read more

Hello, my name is Max Lujan and I am writing a review because I am very displeased with the service I received from this company. I was referred by a friend who said they had a great experience but I did not receive the same hospitality. The woman Kara with glasses was so rude not only to me but to other employees that were working. I could hear her having inappropriate conversations about an employee. That was the first thing that irritated me. After she was done having her conversation she finally gave me the light of day to see what I wanted. I'm sorry but you need more caring people at this location. I will not be back and I will telling everyone I know about this horrible experience. Learn to have manners it is key in business. read more

Zero stars. My wife and I got two pairs each. The first time we got the back, they were not correct; the "PD" was incorrect. Then we were told by the supervisor that everything was fine. Needless to say, after three times of going back, my wife has her glasses, finally. But I don't have any. read more

Today I came to this Stanton to pick up my contacts for my first 6 months after my exam. I was "served" by joseph ( I don't know if he was upset because he had to work on saturday or what his problem was) but he sure did have an attitude problem, when I asked him about a carrier for my new contacts & solution ( I got YES BOSS at least 4 times & his "mean" stare LOL). I was promply told he doesn't have any solution. In 40 years of buying contacts this was a first. Somebody needs to tell joseph this business depends on return business & thanks to joseph they just lost this customer. joseph I will be calling Corporate Monday & let them know Wallmart will be filling my next contact order! There were other "problems" too many to list. This place is REALLY BAD!!! read more

This is the worst place to get your glasses. My husband and I went there back on Dec 29,2015. After waiting 3 full weeks for our glasses my husband's were completely wrong they sent them back. Another 14 business days go buy. Still wrong. One more time back. Same thing. Told them we wanted out money back and the insurance reimbursed. They did reimburse our account. As for the insurance. Still waiting for that check to be delivered. Supposedly sent out on February 21. Now it's March 14. Does not take 3 weeks to mail a check. Cooperate office called 3 times they have never called back. Jason at Stanton has tried but now he won't even call back. Mean while my husband still has no glasses. This place sucks. Customer service sucks. Don't waste your time. read more

Don't waste you time and money here. I got a total of 4 orders and went back to get a 5th. The first two were ok, but I noticed the employee tried to jack up the price after first agreeing to sell two pair for $69. We argued and I accepted a $10 increase for the tinted pair so the bill was $79. I went back next month and ordered two more the same. Once again I got sharked they tried to jack the price of the tinted pair again. I stood my ground after a manager came to "help". It's called calling in the closer in a bait and switch deal. He was there to impress upon me that I was getting a fabulous deal and that the employee was giving me too good of a deal and suggested a compromise for more money. I told him that I got the first two pair for that price, his ad for two for $69 hadn't changed so why jack me for more. I ended up paying $10 more again. The next time I came back intending to get the same deal I paid the $79 and when they called me to pick them up I was presented with one pair and told that I didn't order one with transparent lenses. Then the manager (another new person, each time it was a different manager) told me I should have paid $400 dollars for the pair I had ordered and that they gave me a hell of a deal. I can see that they employ devious business tactics and this time they just plain cheated me. I rarely say bad things in reviews, but when I can see blatantly corrupt sales tactics I get really mad. I have been in sales and owned my own business so I can assure you this place lacks even basic respect for their clients. Plastic lenses are the cheapest type of eyewear and the coating wears off of them over time even if you buy a new microporous cloth and try to keep them clean. I didn't go back to Eyemart when they ripped me off royally, I gave Stanton my trade, but they returned my business with dishonesty and deception. It's obvious they they are a bad place, because as I suspected there are many others who have been cheated by them too. Ordering online makes more sense to me, just adjust them yourself. Don't trust these scammers! read more

Received two pair of glasses that that I can not even see out of. One pair came with nose guards missing. I can read better with my own eyes then I can with the glasses. Was reschedule for an eye exam with a actual doctor in the room verses on TV for 930. When I got there, I was informed that this location took them as first come first served, which was not mentioned when I made the follow-up appointment, and the lobby was already full. (Why give us a time if they are not going to honor the appointment time). I went ahead and signed in at 11 I was still waiting. I finally left when they started to call people, who had walked in and signed in after me. I called the 800 number and complained and told them that I was very unsatified with the service and I just wanted my money back and I will be glad to give them back the glasses. He said that he would have to contact his supervisor because he can not approve a refund and that someone would get back with me in 2-3 days. It has been two months and still no reply and still have glasses that are worthless. I booked my first eye appointment with the free eye appointment with purchase of the glasses offer, and when I show up they want to bill my insurance. Plan on never returning to this company. read more

I wish I could give less than one star. It takes a lot to get me to spend time writing a bad review. I have worked retail and I know that there are a lot of unreasonable expectations from customers. I will never spend another dollar here. First visit was fine then it went down hill from there. Glasses took 3 weeks to come in when I was told one. No one called even though they told me someone would. When it came time to reorder my contacts I tried calling 5 times. I was disconnected 4 times. It literally seemed like they were purposley hanging up on me. When I finally got through the guy wouldn't listen to me, and kept insisting that I had to schedule another exam. I hung up on him due to frustration. I called back later in the afternoon looking to start fresh. The lady who answered told me it was too late to order, even though they closed at 7 and it was around 5. I finally insisted that I talk to someone. I was able to place an order with a nice lady and she assured me 5-7 business days and we'll even send you a text when the contacts come in. Well I called today over two weeks later and they didn't even call me to tell me they didn't order them. Do not waste your time with this place. Do you people realize how important someone's sight is ? read more

Oh man, I should have paid attention to the reviews. I am not a complainer and usually give everyone the benefit of the doubt but the customer service is the worst I have ever received. They are obviously pushing sales very aggressively and not delivering the service they commit. I was promised my glasses within 48 hours, then told they were having technical problems and would receive a day later. Three days later, still no glasses. The worst part is that is impossible to get a hold of anyone to get a status update. Going through the automated phone system and trying to talk to a live person at the Albuquerque office where I bought the glasses is impossible. I kept getting disconnected, then finally got to talk to Aurelia who told me the glasses had already been dispensed, which they had not. She put me on hold while she checked on issue and asked that I call her back if we got disconnected. We did get disconnected and when I called back, I could not talk directly to Aurelia and got put through another round of the automated system, finally getting through to customer service who told me I would have my glasses in two days. This conflicted with what I was told earlier by Aurelia and customer service said she would check with Albuquerque office and call me in 3 minutes. One and a half hour later, still no call. I called back to customer service and spoke to yet another person who gave me the direct number to the Albuquerque office. After several attempts to call, I continue to get disconnected with a "busy" signal. I have bought glasses most of my life and have never had this experience. This is frustrating and unacceptable and I want my money back!!! Beware, this is a scam!! read more

Both my husband and I needed glasses and saw an advertised special at Stanton Optical as we drove on Corrales Rd. We didn't have appointments, but as we walked in, we were greeted by Manny. Within a few minutes, we were each able to get appointments. The store seemed busy with other customers, and we were pleasantly surprised by the service we received. The eye examination I received from the doctor was professional, caring, and respectful. It was the first time for my husband (who previously received eye care from the VA Clinic). We both placed orders for two pairs of glasses each. The selection of frames to choose from was great - different shapes,styles, colors. My computer glasses were ready within a short time. I was encouraged to take the glasses home, and to bring them back if I needed any adjustments. Within two days, I returned to the store to have my computer glasses adjusted. I was unable to see my computer screen well. Manny and a few other employees looked at the glasses, and even compared them to the current glasses I used. And, they were able to suggest a resolution. We left the glasses there, due to another appointment we had elsewhere. We returned and the glasses were ready. The staff literally readjusted the vision specs (which were doctor-approved), and I received new lens. Wow, not only could I see a computer screen that was provided to test my vision, I could actually see comfortably well. I highly doubt I would have received this type of service anywhere else. Kudos to Stanton Optical. We will receive our other glasses in a few days. We are very pleased with the customer service we received from the staff - they went out of their way to ensure our satisfaction, including follow-up phone calls. read more

I literally HATE this place..unfortunately, its the only place that accepts my insurance so I have no choice but to come here. Every year after getting a contact and eye glass exam, the Dr. gives me a trial pair of the same contacts which I've been wearing for over 15+ years, which I requested and makes me come back a few days later to make sure they fit right. This is a huge inconvenience. They will hold your prescription ransom until you come back. Next, after your "fitting" exam, they'll order your contacts and neglect to call you when they're in. So you need to call them and make sure there in and then make yet ANOTHER trip to pick them up! Same thing goes for when you order glasses. Its such a long, drawn out process and I don't have the time to be driving here 3 times just to get contacts. It's ridiculous and I would NOT recommend this place to anyone, unless you like driving. I hate this place so much! read more

Absolutely stay away from these bozos. I placed double order on 7/9/2016 (1) replace damaged transition lenses in existing frames (2) new pair of glasses with new frame and non-transition lenses. Received second order in a few days and told them I was leaving for vacation and would pickup replacement transition lenses for old frame on 7/30/16. They had put in improper lenses when I picked them up and told me they would rush order proper transition lenses. On 8/3/16 robot call told me lenses were ready. Went there and no lenses or even record of rush order. Manager told me a new rush order would be put through. Another robot call advised me on 8/8/ that lenses were ready. Of course they were not! Called again 8/13 and asked to speak to manager for status. Never returned my call. I called hours later and still no status so told them I need a credit on my credit card. I have to physically bring in my card to get that. What a crappy operation. Stay far away from these clowns. read more

I have been watching this new Stanton Optical being built when I eat at Freddy's Steak Burger which is right next to this new Stanton Optical. When I went to Freddy's today, the new Stanton Optical was open! I went in to check it out and I was surprised at the huge selection of glasses they have. The other thing that impressed me is they have more than two customer service people in the store... like 6 customer service people when I was there (where I have been getting my glasses for a few years always has one or two people and the wait times run over an hour sometimes). Each year as a gift to myself for my birthday, I get a new pair of glasses. This means a new exam, frame, lens, lens protection coating, etc. Last year my pair of glasses cost $278 for all this. I had no intention of purchasing glasses today but after seeing the great selection and there were people there to help me right away... and then I was told that there is no charge for the eye exam... and I could get two pair of glasses for the same price, I felt now was a great time to get my annual gift of glasses. The staff was very helpful in assisting me in selecting two different frames and worked with me on what looked best and fit my face (this should prevent my wife from saying "Oh my goodness... why did you get such ugly glasses!!!). The shocker was the price... $163 for two different pairs of glasses with the scratch coating, bifocal lens... and.... an eye exam! I must say for this store being open for just a few days, they are very professional and they provide great customer service! If you don't like waiting for long periods of time to get service, than this Stanton Optical is for you. Oh... and the person who helps you, stays with you from start to finish. They don't walk off to work with someone else and leave you to figure it out for yourself. Hey, with the time and money you save getting glasses, you can go to Freddy's next door and get a steak burger and some custard!... Another great place! read more