For homeowners this place has subpar customer service. Friendly people on the phone try their best…read moreto connect with representative you are working with, with little to no response. Late delivery of orders (multiple days) with a kind older man who is alone and unable to unload larger items that are shipped on pallets and obviously loaded with either a pallet jack or a forklift. Apparently "curb side" service means the truck pulls up to the curb and then it's up to the owners to unload their order. Not the drivers fault at all. I was contracted to site manage the renovation and tried twice to reach the owners representative without any callback, even though I left a message to try and find out when the owners order would arrive. I had not talked to this rep previously so my message asking for some information could have been from anyone of her customers as far as she would know, and no call back. This would appear the norm rather than a missed call to a client to their or their contractor. The upfront people who answer phone and try to assist are friendly and helpful and the drivers as well. Other than that, poor representation, lack of call backs and no way to safely unload orders onto the "curb" I would not recommend this company if this is how they treat all their clients.

Extremely helpful staff - Shahideh was fabulous in showing us a variety of products and able to…read morecater them to our needs and budget. Saved 40% over what other stores in Vancouver were charging for the exact same products. She discussed design with us, researched options, and made many thoughtful suggestions. The service section of the business was always busy, but maintained first class professional communication and courtesy. Maybe you might even make it there on "donut day" and share in the goodies! (We even returned a product for exchange - absolutely no questions asked!) Recommended without hesitation.

You've probably been referred to this place through your contractor, so use their account's…read morediscount as much as possible, cuz these tiles are not CHEAP!!! Their excellent quality but NOT cheap!! Full offering of tiles for your place. I've used them for two major renovations now. The quality of their tile is great! Also, check out their little clearance nook to see if there is anything you might like too! Paul in the showroom is really easy to talk to and his service is excellent! I totally recommend him! They open late and close early on Saturdays! So take note of the hours!!

Sales staff are laid back and most of the time get the order wrong.Picking up the tiles in the…read morewarehouse ,they make you wait almost 30 minutes to an hour.They can never seem to find the stock. Service is terrible,happened a few times. Best to find another supplier

This place is amazing, fantastic show room but if you can visualize well make your way downstairs…read moreto Margranite. Here you'll find slabs of granite, and other stones including quartzite. Mother nature is amazingly talented and Margranite showcases her raw work for you to create and capture her stunning beauty in your home!

Tile place upstairs was great, but slab gallery has terrible service. she wouldn't let us see the…read moredifferent slabs and insisted that they were all very similar. Would never go back. Lots of other places with great service and similar prices!

This company are terrible to deal with. The staff are rude and impatient but the owners girlfriend…read moreis a complete c...t. I am certain the staff attitude is because of her. There are better companies to deal with who give courteous service. This place should be shut down.

I have bought gravel in bags and by truck and had no problems in fact several years ago when they…read morefirst opened several years ago they delivered a yard of gravel at my home off Renfrew and 17th and didn't charge for delivery because the man said they just newly opened and delivery is free I was shocked and happy and went back several times to buy different products with no problems so to hear news of being treated rude is quite weird

Such an unassuming little place in a mall where I don't speak the language. But after spending some…read moretime in Japan, I had decided I wanted a Japanese-style bidet seat for my home back in Canada, because it's pretty much the epitome of modern civilization as we know it and after experiencing them there, I don't know how everyone here lives without them. Plus, it's a great way of confusing your friends when they visit! The girl who helped me was just utterly sweet and delightful. She helped me select and order the seat I wanted, and arranged for her boss to install it the next day. He arrived right on time, noticed a pipe needed changing, had the whole thing taken care of in about 20 minutes, and was also wonderfully pleasant. The prices here appear to be one of those "everything's on sale!" permanent markdowns to make you think you're getting a great deal, but they were pretty much on par with anywhere else I looked, or maybe a little better. If you're looking for a luxury toilet seat that has all the bells and whistles*, then check these guys out. Your bum deserves it. --- (*Almost all, anyway - mine doesn't play audio for privacy like some of the ones in Japan, but I for one can live without that.)

From the owner: The best bidet in the world.read more

We ordered some organic veggie mix soil from Greenway Landscape Supply for our new garden. Dealt…read morewith Jimmy Acevedo who gave me the worst customer service. We noticed that there were millions (and I do mean millions) of small little white bugs crawling in the soil. They were crawling on us and when we came inside our house, i noticed them crawling on my computer and desk after i had been outside. I freaked. I called Jimmy to find out if we should be concerned and if they were ok as they were in our garden and we'd be eating the produce. I just needed to know what they were and if they were ok bugs or soil mites which i had googled. He said quickly, "my soil doesn't have bugs". Well, Jimmy...all soil has bugs. When I told him i needed to know what they were, while on the phone with me, he walked outside and looked at his soil and said, "I see what you mean. I don't know what they are but i see all the bugs." He said he would call his supplier and get back to me. 4 days later, I had not heard back and called Jimmy again. His memory suddenly failed him and he said that he never had any bugs in his soil and he never saw them. OK, maybe he saw one he said. He was lying through his teeth. I asked if he could come and see the bugs i was talking about and he flat out said, "I am too busy for that". Jimmy told me that my yard was the one that probably had the bugs because he doesn't sell anything with bugs. (Perhaps he should take a biology class!!) I asked him if he had called his supplier like he said he was going to do and he said he did not. I said that i would call his supplier myself and VERY RELUCTANTLY he gave me 2 of them when he originally told me that he had 3 suppliers. Jimmy lied again and said he didn't remember who the 3rd supplier was. I pushed and he finally gave the info to me. RUDE RUDE RUDE and so unprofessional. Does not stand behind their product and pathetic customer service. Do NOT use Greenway Landscape Supply. As a followup, I spoke with one of his suppliers who couldn't have been nicer and took the time to explain what they were. They are 'good bugs' and everything is fine. That's all Jimmy had to do....make a 3 minute phone call to satisfy a Customer but instead he chose to blow me off and throw huge attitude.

Landscape supply. Excellent prices. Soil, compost, peat, sand, gravel, stone. All organic stuff…read more Medium and large loads. Delivery available. Perfect place to cheaply fill up the back of a truck with a treat for your garden that is also a treat to your wallet. Friendly, helpful staff.

Avoid this company at all costs! A 2 day install took 6 months to complete. Measurer and installers…read morewere incompetent, having to cut into our drywall in many places in order to try to fit the stone. The stove opening was measured too tight so it was extremely difficult to put stove in place. Then, the stone backsplash was installed crooked and the company accused us of having crooked walls (they are perfectly straight). When you try to speak directly to a manager, you receive a curt email response from the secretary. Colonial Countertops refuses to take any accountability for their mistakes, and does not take steps to make things right for the customer. Once they have your money, they ghost you (Miro).

Family based business. What can I say about these guys. My friends were looking everywhere for A…read moreframe. They were told it will cost them $200 to buy. Colonial Counter tops called and gave them one for free. Highly recommended. They know how to look after their peeps.

I highly recommend escalnaso for their quality work and customer service. I was referred by a…read moreflooring supplier to fabricate stair nosing, and their team has made it a very pleasant experience. Thank you Thomas!

We found Escalnaso on line and brought a sample of vinyl flooring into the warehouse. The flooring…read morewasn't a match to anything we could find for the nosings. They matched the floor to the oak nosing perfectly. We popped in to check the sample and were amazed at the match. They did a great job and I would recommend them highly.

Very Disappointed- Poor Management Ruined Everything If I…read morecould give the zero star, I would do that. I usually don't write reviews, but I feel like people should know what they're getting into. This company might look nice from the outside with all their fancy products, but the truth is the management there is completely incompetent. As an employee, if you have an issue, good luck getting any proper support- management just makes excuses and blames everyone else. It's obvious they don't respect their employees either, because the staff seemed stressed and miserable. Maybe if the managers actually did their jobs instead of hiding in the back office, this place wouldn't be such a mess. One of the worst work experiences I've ever had was working at this company. There is absolutely no management there and they don't care at all about their employees.

The tiles are nice but buyer beware. If they ship to you and the tiles are broken...no help. They…read morewill charge you again to replace the tiles you already bought once for your job that were broken. There is no responsibility. Once this job is finished, I will not buy from Fontile again.