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Standard Building Supplies

3.8 (4 reviews)
Closed • 6:00 am - 5:00 pm

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8 years ago

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12 years ago

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8 years ago

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Universal Supply Company - Kohler showroom

Universal Supply Company

(2 reviews)

$$

Renfrew-Collingwood

For homeowners this place has subpar customer service. Friendly people on the phone try their best…read moreto connect with representative you are working with, with little to no response. Late delivery of orders (multiple days) with a kind older man who is alone and unable to unload larger items that are shipped on pallets and obviously loaded with either a pallet jack or a forklift. Apparently "curb side" service means the truck pulls up to the curb and then it's up to the owners to unload their order. Not the drivers fault at all. I was contracted to site manage the renovation and tried twice to reach the owners representative without any callback, even though I left a message to try and find out when the owners order would arrive. I had not talked to this rep previously so my message asking for some information could have been from anyone of her customers as far as she would know, and no call back. This would appear the norm rather than a missed call to a client to their or their contractor. The upfront people who answer phone and try to assist are friendly and helpful and the drivers as well. Other than that, poor representation, lack of call backs and no way to safely unload orders onto the "curb" I would not recommend this company if this is how they treat all their clients.

Extremely helpful staff - Shahideh was fabulous in showing us a variety of products and able to…read morecater them to our needs and budget. Saved 40% over what other stores in Vancouver were charging for the exact same products. She discussed design with us, researched options, and made many thoughtful suggestions. The service section of the business was always busy, but maintained first class professional communication and courtesy. Maybe you might even make it there on "donut day" and share in the goodies! (We even returned a product for exchange - absolutely no questions asked!) Recommended without hesitation.

Greenway Landscape Supply - Greenway Landscape

Greenway Landscape Supply

(4 reviews)

We ordered some organic veggie mix soil from Greenway Landscape Supply for our new garden. Dealt…read morewith Jimmy Acevedo who gave me the worst customer service. We noticed that there were millions (and I do mean millions) of small little white bugs crawling in the soil. They were crawling on us and when we came inside our house, i noticed them crawling on my computer and desk after i had been outside. I freaked. I called Jimmy to find out if we should be concerned and if they were ok as they were in our garden and we'd be eating the produce. I just needed to know what they were and if they were ok bugs or soil mites which i had googled. He said quickly, "my soil doesn't have bugs". Well, Jimmy...all soil has bugs. When I told him i needed to know what they were, while on the phone with me, he walked outside and looked at his soil and said, "I see what you mean. I don't know what they are but i see all the bugs." He said he would call his supplier and get back to me. 4 days later, I had not heard back and called Jimmy again. His memory suddenly failed him and he said that he never had any bugs in his soil and he never saw them. OK, maybe he saw one he said. He was lying through his teeth. I asked if he could come and see the bugs i was talking about and he flat out said, "I am too busy for that". Jimmy told me that my yard was the one that probably had the bugs because he doesn't sell anything with bugs. (Perhaps he should take a biology class!!) I asked him if he had called his supplier like he said he was going to do and he said he did not. I said that i would call his supplier myself and VERY RELUCTANTLY he gave me 2 of them when he originally told me that he had 3 suppliers. Jimmy lied again and said he didn't remember who the 3rd supplier was. I pushed and he finally gave the info to me. RUDE RUDE RUDE and so unprofessional. Does not stand behind their product and pathetic customer service. Do NOT use Greenway Landscape Supply. As a followup, I spoke with one of his suppliers who couldn't have been nicer and took the time to explain what they were. They are 'good bugs' and everything is fine. That's all Jimmy had to do....make a 3 minute phone call to satisfy a Customer but instead he chose to blow me off and throw huge attitude.

Landscape supply. Excellent prices. Soil, compost, peat, sand, gravel, stone. All organic stuff…read more Medium and large loads. Delivery available. Perfect place to cheaply fill up the back of a truck with a treat for your garden that is also a treat to your wallet. Friendly, helpful staff.

Standard Building Supplies - buildingsupplies - Updated May 2026

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