We ordered some organic veggie mix soil from Greenway Landscape Supply for our new garden. Dealt with Jimmy Acevedo who gave me the worst customer service. We noticed that there were millions (and I do mean millions) of small little white bugs crawling in the soil. They were crawling on us and when we came inside our house, i noticed them crawling on my computer and desk after i had been outside. I freaked. I called Jimmy to find out if we should be concerned and if they were ok as they were in our garden and we'd be eating the produce. I just needed to know what they were and if they were ok bugs or soil mites which i had googled. He said quickly, "my soil doesn't have bugs". Well, Jimmy...all soil has bugs. When I told him i needed to know what they were, while on the phone with me, he walked outside and looked at his soil and said, "I see what you mean. I don't know what they are but i see all the bugs." He said he would call his supplier and get back to me. 4 days later, I had not heard back and called Jimmy again. His memory suddenly failed him and he said that he never had any bugs in his soil and he never saw them. OK, maybe he saw one he said. He was lying through his teeth. I asked if he could come and see the bugs i was talking about and he flat out said, "I am too busy for that". Jimmy told me that my yard was the one that probably had the bugs because he doesn't sell anything with bugs. (Perhaps he should take a biology class!!) I asked him if he had called his supplier like he said he was going to do and he said he did not. I said that i would call his supplier myself and VERY RELUCTANTLY he gave me 2 of them when he originally told me that he had 3 suppliers. Jimmy lied again and said he didn't remember who the 3rd supplier was. I pushed and he finally gave the info to me. RUDE RUDE RUDE and so unprofessional. Does not stand behind their product and pathetic customer service. Do NOT use Greenway Landscape Supply.
As a followup, I spoke with one of his suppliers who couldn't have been nicer and took the time to explain what they were. They are 'good bugs' and everything is fine. That's all Jimmy had to do....make a 3 minute phone call to satisfy a Customer but instead he chose to blow me off and throw huge attitude. read more