Very Disappointed- Poor Management Ruined Everything If I could give the zero star, I would do that. I usually don't write reviews, but I feel like people should know what they're getting into. This company might look nice from the outside with all their fancy products, but the truth is the management there is completely incompetent. As an employee, if you have an issue, good luck getting any proper support- management just makes excuses and blames everyone else. It's obvious they don't respect their employees either, because the staff seemed stressed and miserable. Maybe if the managers actually did their jobs instead of hiding in the back office, this place wouldn't be such a mess. One of the worst work experiences I've ever had was working at this company. There is absolutely no management there and they don't care at all about their employees. read more

The tiles are nice but buyer beware. If they ship to you and the tiles are broken...no help. They will charge you again to replace the tiles you already bought once for your job that were broken. There is no responsibility. Once this job is finished, I will not buy from Fontile again. read more

So pleased to share with you about my wonderful kitchen renovation experience with the Fontile team. I first worked with Roy Pearce from Fontile 4 years ago when I renovated my bathrooms due to a flood. He did an amazing job with that project, so it was a no brainer that when it finally came time to renovate my kitchen, I immediately contacted him. In addition to Roy, I worked closely with the Fontile kitchen designers: Suzanne Mitchell, Alex Whelan, and their team Tori Kershaw, Antonio Perez, and Teri Cabrera. The entire Fontile team were an absolute pleasure to work with. They were consummate professionals, patient, knowledgeable, dependable, responsive, detailed oriented and dedicated to getting my project completed in a timely manner, on budget and stress free. Roy, Suzanne, and Alex spent a lot of time with me to come up with the perfect kitchen design that considered every inch and maximized my small space. Regardless of the number of clients they were dealing with I always felt like I was the priority. During all my interactions with them it was evident they were very experienced and wanted to ensure that the vision I had for my kitchen came to life. They really took the time to get to know me and listened to me from the beginning of the project until the completion. The design process was very smooth, and they came up with some great suggestions that I hadn't even considered to make my remodel even better. The team spent countless hours to flawlessly incorporate even my most minor requests and even when I decided to make last minute changes, they were very accommodating and kept on saying how they wanted to make sure I was 100% happy before they completed my project. They worked with me on many iterations until we found the most efficient and aesthetic kitchen design. When it came time to install the kitchen, Roy and Alex stayed with me through the entire process, answering questions promptly, providing insights and advice and making sure the job was going well. They always followed up and actively solved problems with my input. The two contractors, Hoang Ngo and Brandon, who installed the cabinets did an amazing job and their attention to detail was outstanding. The communication between the Fontile team, their installers and my contractor, Saeed from Green Apple Construction was constant and thus all aspects of the job was coordinated and kept flowing ensuring there were no delays. The quality of the work was terrific, and everyone went above and beyond to deliver the renovation of my dreams. I have to say I love love love absolutely every aspect of my stunning kitchen and am still over the moon about how it came together. The innovative and elegant design transformed my entire condo. It was definitely a Five Stars experience working with the entire team and I would strongly recommend Fontile for your next renovation. Jenn P read more

Even though we didn't go with Fontile for our tile supplies, I wanted to write a review because the lady taking care of us provided amazing service. Did not wander too long before I was asked if I needed help. She spent a long time with me discussing our options for the kitchen and eventually the bathroom. Their on-sale tiles are decently priced (but not rock bottom) and they definitely have the higher-end tiles as well as fixtures. read more

Awful experience. Bought some extra tile, then wanted to return it. First I was told I would have a 40% restocking fee, but once the warehouse manager came to get the tile, he changed his tune. He asked "Well the invoice says 8 tiles but you only have 6" and I explained that I used the two for the project. He then says "NO PARTIAL RETURNS!" and just walked away. The owner Gary and the warehouse manager were both rude and I am NEVER going back and I would NEVER recommend this place to anyone. read more

So I wasn't really overly excited about going to an all tile shop...I mean..it's tiles...how exciting could it be...UMMMM...REALLY exciting it turns out... Who knew there were soooooooooo many different types of tiles?? I left this places feeling like a tile expert...you can get any size..any color..any style..floor tiles..wall tiles..indoor and outdoor...they even have tile that looks like it had wood grain...craziness! They carry the best tiles brands in the bizz....Porcelanosa,Venis,Casa Dolce Casa ,Marazzi..just to name a few.. No matter what your tile needs are Fontile is the ONLY place in Vancouver you should be shopping at...guaranteed they will have what you are looking for..whether you know it or not... read more

I like the tiles we bought but we didn't like the salesperson who deceived us. We ask the asian salesperson if the grout is epoxy and she said yes so we ended purchasing it. After picking up the grout, we found out it wasn't epoxy so I called the lady and she said it wasn't epoxy but it stain free. I told her we asked for epoxy grout and she then said we don't have it and there will be a charge for refund. She said she will call me back to see if she can help me with the exchange but not even a single phone call from her. What a liar. Shame on you for lying to your customers just to make a quick sale. read more

** Let's pause and just note, Jenni O is a fan of a tile story ** I agree with much a Kraeg's review - who knew tiles could be so cool. I'm scoping out some backsplash tile. I was in the area, and although the place looks like a hovel from the outside decided to take a look. This tile experience definately taught me to not be so superficial - it's on the inside that counts right! It was confusing walking in, then having to climb stairs, it felt a bit like a maze - where am I? Well, similar to Alice falling into Wonderland, I seemingly climbed into tile mecca. First impress - wow. Second impression - with all these tiles how will I ever pick? I had a really good look around and I found several styles which I both liked and were in accordance with my reno budget. Some tiles were just crazy cool (and also crazy expensive). I seriously wanted to walk out with a tile shower display, it was nice tile and a nice shower! Unfortunately, after we identified a few solid tile candidates and were looking for a free staff member to inquire about samples (I should mention, the place is also disceptively busy inside), I had a bloodsugar crash and had to leave immediately to, well, get food. I wanted to go back after but was feeling too shaky for all the tile excitement. If you need floor tile, bathroom tile, backsplash tile, anything tile you really should go here. The selection is incredible and they have a good range in pricepoints. read more

We were on a mission. Must find awesome cheap tile to use as kitchen counters and back splash. We entered the premises and were wowed by the selection. We immediately migrated towards the most expensive tile displays like moths to a flame. As we wandered around the store we realized all the display tile was beautiful, but pretty expensive. A little disheartened we went to leave and then saw the sale rack. From here we found everything we needed for no more than $2 a square foot. I love the tile we bought here and it looks great in place. The salesman that helped us didn't try to up sell, he let us know about the product we were buying and made sure that we had enough to finish our job. read more

Great selection and service. I was able to combine a discount-priced tile from the warehouse with beautiful Spanish tiles from the showroom for a great look. Ask for PIA, and if she is busy, wait for her. Your project will greatly benefit from Pia's design sense, knowledge and dedication to you and your project. Pia, you rock !! read more

One of the worst experiences I think it is possible to have with a company. Missed deadlines, faulty products, rude useless staff, even accused of having another customers product delivered to my house even when it was not. Faulty products that have now failed causing a nightmare. Horrible horrible experience read more

I used to go to the other tile places in the area, tiles for less and home depot, I assumed fontile was over priced because I know they do sell the high end finishes, but we needed some specific chemicals made by mapei that only fontile had.. so I went in, everyone was so helpful and friendly, and I also found that they aren't actually more expensive than the other places. I'd go back, they have the most grout colours as well as the corresponding caulking if you need it.. good staff. read more

I have done many renovations and this particular time I went to this store and bought a black glass tile for my back splash. The product ended up being faulty (you could see the mesh through the tile- beacuse it was not painted properly-i.e. all the way to the end.) The store manager would not take the product back, would not refund our money. It was clearly a defective product. (Other tile stores said it was!!) This was after he said he would refund us on the phone. The manager was beyond rude and ignorant. He actually said he would call the police on us if we did not leave his store. So not only did we have to pay for our tile guy to put up the product, and take it down, w ehad to pay for the job to be done again-AND the faulty tiles and new tiles!!! I have never shopped there again. I go to a couple places out in Burnaby. I would rather pay a bit more- get a quality product, and better service. Beware! I'm just telling you my experience. read more

I like their service. I returned some extra tiles in a box but they didn't charge me restocking fee.

Smarmy, expensive and rude... Good product but don't trust what half of the staff say... I expect a lot more when I spend $10,000 on tile! They have great knowledge and are helpful but tell you one thing when you are spending $10,000 on tile, when you come back they don't up any of what they originally told you. We specifically asked about returns on all our products and 'no problem, even partial boxes' ... when you are spending well over $100 per tile that's important. We tried to return tile and not once did anyone ever mention a huge restocking fee and for most of our product they back pedaled and said 'no' flat out on returns. We did get our contractor rate on product but even at 30% off list their prices are much more than others with similar product. They also didn't take back or replace any of the tile we were sold that were chipped from the warehouse. Our tile guy managed to use three of the chipped tiles but they even refused to replace the two remaining chipped products that came chipped from them out of the box. it takes them forever to finish and pull an order, my wife and I have spent tons of time there. It took over an hour once the order was submitted by sales to get it picked and then I noticed that they pulled the wrong product because Ann entered the wrong product so they had to fix and then repick. It took me over 2 hours on a slow weekday to get the product loaded and on the road, with my contractor waiting for me billing time. Our contractor used to send a lot of customers here and since this issue has stopped. Our tile guy said he dumped Fontile years ago because they are difficult. As a bonus the service guys were really blunt and rude to my pregnant wife when she came in to do the return and when she went up to sales Ann was also rude and blunt, completely the opposite of who she was when we were spending all the money... it's too bad because they have some great products and during the sales process we enjoyed dealing with them but once the credit card was charged their attitudes changed. read more

Love the super sleek and contemporary selection here and if you want some intelligent custom kitchen options ask for the lovely Tori upstairs. read more

Gorgeous tile selection. Zareen has an excellent eye for tile colour and texture composition. I love what she put together and would definitely seek out her advice again. The only reason this isn't 5 stars is because the floor tile I loved, they didn't have enough of and couldn't get it for for 4 weeks + - too long for me to wait. If you're not sure of what goes with what - ask to speak with Zareen. Bring photos of your current space to help her visualize. I wish I had her 'eye' for design. read more

The store is very expensive: as soon as I saw Roberto Cavalli sign I knew this store wasn't for me: they sell regular ceramic subway tile (usually priced at 3-4$/sqft) for $10/sqft. There were only two staff members busy with other customers, and we felt like nobody was there to help us. At the bottom of the stairs we found a sale room (more like a warehouse) with no prices on on the shelves and no one there to help us either. I found the same subway ceramic white tile for $1.19/sqft, but there was nobody to even ask a question or find out how we can buy them. Very disappointing. read more

After checking out a few tile stores in town I had the pleasure of having Pia Campbell, Design Consultant, help me find my dream tiles. Pia was patient & really listened to what I wanted. She made suggestions & took the time to show me a wide variety of choices that would augment the design of my fireplace hearth & kitchen backsplash. She has impeccable style & I could not be happier with the tiles I chose, both her suggestions. If you go to Fontile ask for Pia, they are lucky to have such a talented Design Consultant on their team. read more

I made the mistake of hiring Fontile's kitchen design firm, Counterpoint Kitchens. The first meetings were pleasant, the designer was chatty and affable, and I thought that was a good sign of things to come. Their design ideas turned out to be mediocre and lacked creativity, but sufficient to meet my needs. However, as we started getting into the nuts and bolts, then the weaknesses became apparent: the wrong specs/plans were conveyed to the manufacturer; tile quantities were vastly under-estimated and they were uninterested in solving the problem because it was a Sunday; storage solutions were not solutions at all and ended up being removed; the wrong products were delivered; advice was either not offered or missed the mark. Worse yet, when confronted with problems, the designer did not take responsibility and tried to either blame me (because I'm the expert who is paid to design kitchens?!!) or my trades. To add insult to injury, when Fontile's warehouse prepared the wrong pallet of goods, the designer suggested it was because my ethnic tradesperson, who has been in business for decades in Vancouver and speaks English just fine, "must have had problems communicating in English". Of all the aspects of my house renovation, I had the most frustration and delay with those that involved Fontile. I know it is a hollow promise to say that I would never hire Fontile again, as it is unlikely I will have the need to undertake this scale of renovation again in my lifetime, but I hope that I can spare others the negative experience. read more

We had the WORST experience ever on Friday afternoon at Fontile!!! When we walked in, nobody said hello. That was fine as we started browsing through the tile selection on our own. After about 15 minutes of looking around, one of the sales rep, I think his name was Bob, very nice guy, asked us if we had been helped... and we said "no". Since he was busy with another customer, he went to the front of the store and asked a woman sitting at her computer to assist us. First of all, she was NOT happy that she was asked to help a customer which I believe is certainly part of her job. Then she looked right at us, still sitting in her computer chair, and YELLED with an angry tone and face "WHAT DO YOU WANT?!!!!!!!". We were in total shock and didn't know how to respond. She then proceeded to say with her bellowing voice again, "Are you going to say something?!!!!!!". In disbelief, we responded to her "You're obviously too busy... we will go elsewhere. Oh, and you're an extremely rude person and should not deal with the public in any shape or form!!!!". As customers, who are willing and ready to spend money, we don't deserve to be treated this way. In the end, we spent our money elsewhere. Beware of this woman sitting in the front of the store. Better yet, spend your money somewhere else that deserves your business. read more