Selected Jan because she had a great big studio and I could see that she was very experience with all kinds of stained glass work. I provided her with my needs, timing and color etc. and she performed as I had hoped, in fact, possibly beyond my expectations. She met the agreed on schedule and the workmanship was excellent. She also was very helpful in making the preliminary decisions as to type of glass, colors, textures etc. Finally, my husband and I found her easy to talk to and friendly. We recommend her highly and will refer her to friends. We would not hesitate to use her again in the future. read more

Absolutely terrible experience, and a terribly entitled owner. Do yourself a favor and avoid this business at all costs. This lady is the definition of a crazy white liberal Karen. read more

We contacted this company for a stained glass repair estimate and had a very disappointing experience. During my initial conversation with the owner, Jan, I felt I was being talked at rather than listened to. The conversation began with her telling me to "slow down," and she spent considerable time discussing her degrees and business success instead of asking questions about my project or availability. When I explained that we would be taking our business elsewhere, I later received a voicemail that I found unprofessional and unnecessarily confrontational. I followed up with a text requesting no further contact, but the communication continued. I understand that every business has its own approach, but customer service and respectful communication are important to me. Based on this experience, I chose to work with another company. read more

Stained Glass Castle - Windows Installation Near Me - Westminster, California

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I called Stain Glass Castle to ask about materials for a personal project, and the experience was bizarre. The owner, Jan Brookhart, is incredibly unhinged--she spent the entire call compulsively laughing at nothing and acting like she's on a different planet. She is beyond entitled and loves to make it clear she's the owner, even judging me for "sounding too nice" over the phone. As a woman, be prepared for unsolicited and condescending "womanly advice" for no reason. God bless her, but save your time and call someone else. read more

JAN is an absolute psychopath. I called to see if I could get some glass replaced on my vintage Spanish sconces and she immediately started compulsively laughing. When I could, I would try and interject. She then would crescendo her laughter. I couldn't figure out if she was having a psychotic break or episode. From that point on it was one of the strangest(mostly one sided) conversations I have ever had . She began insulting me for not being an educated man. Telling me I won't win...whatever that's supposed to mean. All I did was explain my situation and she just started correcting my speech the whole time . Telling me I'm starting arguments. I was mostly silent after I injected my inquiry. She seems to be off her meds today. I'll take my business somewhere else. read more

TREAD LIGHTLY. I agree with the all negative comments previously posted. If you do decide to work with Jan, ......and willing to bypass her eccentric behavior and need a psychotherapy session.... by all means, work with Jan..... She does know her stuff and the work was perfectly done for my small project...... albeit painful dealing w/ her. .......get an estimate in writing prior to proceeding with your project and indicate a "not-to-exceed" dollar amount or hours. So, there's no surprises. She quoted me an $89/hour rate for my project (2023 August). NOTE: per Google search, to repair a stained glass lamp shade, you can expect to spend between $200 and $400, depending on what type of cracks or damage are present. Since mine was not a lamp shade, but a 25" x 30" cracked/missing glass framed piece, my repair cost was $565 total. Hope this helps. read more

Jan does very nice work. I had 3 custom windows made by her and the end result exceeded my expectations. She has an artistic eye and made great suggestions on what types of glass to use. She may not be the easiest to work with, but she does beautiful work. Even my contractor who has been in business for over 40 years and has done many custom doors and windows commented how nice they were. read more

Stained Glass Castle - Custom windows by Jan. - Windows Installation Near Me - Westminster, California

We have a stained glass inlay on our wooden front door. One of the glass pieces cracked and I wasn't sure how to go about getting it fixed, so I asked a lady at an art show who was selling stained glass about it. She told me she didn't do that type of work but to go to Stained Glass Castle as they could do those types of repairs and would do things properly. We called Stained Glass Castle and made an appointment with with Jan for her to visit our home and look at the door. Jan showed up on time, provided us with a quote and we paid a reasonable deposit to secure the date the repair would take place - on location, without having to remove the door! Jan showed up promptly the day of the repair, the door looked brand new when she was finished, and we paid the previously agreed upon amount. The door is now very solid and beautiful once again! My husband did get another quote from a different company. The price was higher and I don't remember exactly what the situation was... but we were going to have to install the new piece of glass on our own or something, which is not something we felt capable of doing anyways. Stained glass is an artwork. Jan creates beautiful work and does things properly. I waited a few months to write this review after the repair to make sure everything still felt solid... and it's still as good as new today! Thank you Jan and team. read more

Stained Glass Castle - Windows Installation Near Me - Westminster, California

Brethren Christian High School thanks Jan and the staff at Stained Glass Castle for making us four beautiful, multicolored windows! We highly recommend them. We feel well cared for. The windows are all different styles... Tudor, Victorian, Art Nuevo and Frank Lloyd Wright....all stunning! We look to a long relationship. read more

Stained Glass Castle - Windows Installation Near Me - Westminster, California

The 3 window finished product is very beautiful and extremely pleasing. Jan's choice of glass - the differentiation and color - is really spectacular. The color intensity/saturation constantly changes throughout the day which adds to the uniqueness. Patience during the entire process of initial design, collaboration, communication and installation surpassed expectations. read more

Stained Glass Castle - 1of 3 gorgeous windows - Windows Installation Near Me - Westminster, California

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This is the second time I have used this company and both times I was please with the products delivered. The price and service are exceptional. Jan was terrific! read more

Our daughter broke a window pane on her friend's front door by knocking too hard. We worked with Stained Glass Castle to remedy the situation for the family. Jan was super responsive, very quick to get us samples of the glass, provide various options, and was very knowledgeable about the community of Rossmoor. The glass is fixed and it looks perfect. We are so happy. read more

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Over the past few years I have contacted various glass shops trying to find someone to make beveled glass inserts to replace the 2 broken in my front doors. I was repeatedly declined and told to get new front doors. Because of size, that would cost well into the thousands, well out of my budget. I saw the Stained Glass Castle in passing, gave a call and spoke to Jan the owner. She explained her abilities, my options and the price ranges. Ultimately through an exchange of photos we were able to create a design for the panels which complimented my transome. I removed my broken panels, took them to her and days later I had the new panels in hand. I re-installed them and they are perfect, at a very reasonable price. I'm very happy with my product, my treatment the timeframe and price!!! I included a photo of the old ones and the new. read more

Stained Glass Castle - Upper is the new 2 panels, lower are those I replaced. - Windows Installation Near Me - Westminster, California

Words can't describe how insane Jan is. She insulted me for no reason. She needed work done on her home. So I drove to her home and saw she needed help. she was very rude and made it obvious she was very racist. She had me do all this work in her home and never paid me. Then called my employer and had me fired after lying to my employer. She told my employer that I was doing work under the company name on the side. When in reality I wasn't even sure why I was even involved in going to her house. read more

We love our new special window. Our experience with Jan and her installer were both great. Jan replied to my phone request and very quickly scheduled a house call to show us her catalogs of past work for inspiration. After a full discussion and measurement she was off to start our custom ocean theme octagon creation. Just a few days later the installer was here to expertly remove our old painted over glass and install the new work of art. I was pleased everything fit just right and we now have that little something extra on the front of our property. Jan gave us some ideas for other areas in our home that would be suitable for stained glass and I would not hesitate to work with her in the future. read more

Stained Glass Castle - Windows Installation Near Me - Westminster, California

Very helpful and love her work.Jan does good work Had some cabinet's doors made and window glass done read more

Don't go here. The woman is crazy. We asked for a price on a project, she argued with us and insulted us in the process. How she has a business I don't know. Run away. read more

I accompanied my son into her establishment. The place was adorned with really nice examples of artistic stained glass. That was as good as it got. The workspace was disheveled, cluttered, not a good example of a shop well kept. Parts and pieces, tools were scattered about the place. The woman (who never gave her name) immediately went off into an unprovoked rant of far-left wing ideology, man-hating verbiage, and really crazy stuff, just short of personal attacks. I was astonished that someone in business would risk alienating a customer in that way. She did not hold back. Since the establishment reeked so badly of cat urine (and God only knows whatever else filth there was!), I walked back out into the parking lot to wait for my son. He had already paid her for her efforts for his work which had not yet been delivered, and I didn't want to set her off on that. So yes, she responded quickly - but not in a good way. Reliable? I guess; if she treats everyone this way, I guess you could rely on that. My son thought that the price he paid for what he eventually got was reasonable. While the work was not completed quickly, good work (particularly artwork) often is not quick. I decided to take my stained glass business somewhere -anywhere- else. read more

Walked into a poorly kept store that reeks of cat pee. The owner had an attitude and made it clear that we were bothering her. Ugh, why is this person still in business? read more

Jan's experience, expertise and artisanship are now on proud display at our home. What fun it was to notice her business-home from the street and be swept into an unforgettable experience creating a beautiful work of functional art that reflects our personalities and highlights the best aspects of our living space both inside and out. I'll just leave a couple pictures to illustrate the rest of my review, but I can't recommend Stained Glass Castle highly enough for service from inception to installation. Thank you, Jan! read more

Stained Glass Castle - Windows Installation Near Me - Westminster, California

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We had been wanting to update our 1960's entry doors for some time but just couldn't find the right glass. All that changed when we contacted Jan at the Stained Glass Castle. Within 20 minutes of talking with her we had a design and plan for the doors. A week later the new glass was finished! We couldn't be happier! Jan is super talented, super creative and super to work with! read more

Stained Glass Castle - Windows Installation Near Me - Westminster, California

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Jan and Carlos helped us repair our very old, sentimental value, vintage door! Jan searched high and low for the exact matching glass from the 1960s and Carlos did a flawless job installing it to perfection. They were polite, masked, prompt and clean. Perfect!!! read more

Is a negative rating a thing? Because I would definitely give this place a negative rating. Awful! The worst! Listen to the reviews for this place. It's the worst experience I've ever had. The smell is unbelievably gross. This place has not been cleaned in age, whatsoever! The owner is a wreck... Jan is abusive and ill-equipped to handle management of a business, she cannot even handle herself. So sad. read more

I am finally doing a yelp review after having been a customer of Stained Glass Castle for nearly 20 years. I first met with Jan, the owner, around 2001 or so, when she completed very beautiful custom glass french doors for me. I loved them so much, that the following year, I had her create the same stained glass art for a 3 sectional window I have in the front living room. To say Jan is an artist is an understatement. Her work is beyond beautiful and has lasted through the years. I say this as my boss built a custom home in TN and spent $5K on his front glass doors with his builder, and twice in a year the support rod failed and his stained glass sagged. I told him I wished he could have Jan do his work as mine has withstood the test of time for nearly 20 years. I had to call Jan in 2018 when an Amazon delivery guy decided to toss a package at the door and it caught wind and broke the door by putting about a 7" hole in the glass. Thank God for the Ring camera! I was so distraught and called Jan. She assured me she would be out the next morning with her employee and they removed the glass, fixed it, and brought it back the same day!!! Needless to say, the work was perfection where I could not tell there had been any damage. I had to call Jan again this past week as my dogs were wrestling and ran into the door. Mind you, I have two 100 lbs Akitas, so there was no way it would withstand the impact. Again, I called Jan and I now have my glass repaired and fixed within the same day it was scheduled for. I do have another project I am looking at for stained glass, and will definitely reach out. I have only had pleasant experiences with Jan and am so grateful for her work. There is no one who can do what Jan can do. Other stained glass people have seen my windows and have even commented how absolutely beautiful they are. I am attaching photos. Please do no hesitate to visit Jan and have her do your glass work for you. Impeccable, beautiful and stunning work that passes the test of time. You will not be disappointed. read more

Stained Glass Castle - Double Glass Front Doors - Windows Installation Near Me - Westminster, California

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I needed some stain glass repaired and I was VERY happy I called Jan. She has 32 years of experience doing exactly what my wife and I needed. She thought through the problem and gave us better solutions than we would have thought of on our own. I worked with her 5 times during the process. I feel like I have a friend in the glass world. She came by in her glass truck within the hour and picked up the glass for me and brought it back changed on time. It was absolutely exceptional service and the work was perfect. We are so much happier now and plan to work with Jan for all of our glass needs in the future. Her advice is invaluable and saved us a ton of money!!! Special thanks to her very experienced and polite staff. A job well done!!! read more

Spoke with Jan, and oh my god how is she able to get away with talking to people the way she does?? Absolutely horrible conversation skills and zero consideration for customers. Seriously, PASS ON THIS PLACE. YOU WONT REGRET IT. PROMISE read more

JAN IS UNPROFESSIONAL, DEMANDING, AND RUDE. I had called this store for my Vietnamese immigrant father who does not know English well. When pictures were sent of a door needing repairing to Jan's (the owner) number. After, a call was made back to my father, where she had aggressively demanded to instead speak with me. No other service owner has treated my father this way. Although he is not fluent, he is still able to be understood. Furthermore, Jan is incredibly unprofessional and passive aggressive. Firstly, when she was explaining about the picture sent she would say it in a very demanding and entitled tone: "Get up and take the picture." She then went on further to explain how she wanted the picture. I had said, "Okay, hold on" so I could quickly translate for my father. Instead of being professional and understanding, she shouted "NO, COME BACK HERE RIGHT NOW!" Do not walk away from the phone while I'm speaking with you and don't take the picture now." I was frankly quite shocked. Secondly, she then went on a rant as to why she wanted to speak with me instead of my father, an in the midst of it referred to him as a "deaf-mute." It told me what I needed to know about her as a person, and how the money my father has worked hard to earn should not be wasted on someone who does not respect their customers. She had spoken to me in such a condescending way that her snide laugh couldn't even cover it up. I knew I had had enough then and hung up on her. If anyone wants to work with her, please know that she will not treat those who do not know much English well, and that she needs serious psychotherapy. read more

Debated between 1 and 2 stars. Went with 2 because her designs are nice. Unfortunately she lacks customer service skills. All was fine until I wouldn't agree to place order immediately, she said they needed work to do over the holidays. I really liked her design, but didnt want to order right away. I wanted to see all design elements while I was there, so after the holidays when I was back to work, I could call her to order and pay. She made a terrible assumption that I couldn't afford the piece and stated she wouldn't show me colors to finish design. She tried to be chummy with my husband, probably thinking he was the one with the money...she was sadly mistaken. read more

This company has terrible business practices. After they assessed our home, they assured us they were able to install the stained glass. We provided a deposit, then a week later they called saying they are unable to do the job, and they refuse to refund our deposit. Stay far away from this company. read more

Wanted a wood frame around my stain glass to make it sturdy , Jan talked me into some metal trim (?) payed $200 & not happy , still real flimsy ... I had to get out of that shop because the cat piss was so powerful my husband & i about puked !! read more

For a great experience visit Stained Glass Castle,on Beach Blvd in Westminster,California I purchased two wonderful glass pieces that are now hanging in my garden area and are bringing such joy to my backyard. Jan is happy to show you around her very unique home/store,as you walk into a world of stained glass. read more

If you can't handle Jan at her worst you don't deserve her at her best. When I called for a quote on a custom window Jan was pleasant at first, things took a sharp turn when she asked how old I was I told her my age and she responded with "you were raped as a child" then proceeded to tell me how I needed to be educated in psychology and that art would get me nowhere. She then proceeded to tell me how she herself is a survivor of SA and incest, a lot to unpack in a conversation that I kept trying to direct back to stained glass, she told me I had no business being married and that my children were unloved and I must be an unfit mother, I'd like to add that I hadn't said anything besides "hi, I'd like a quote on a window" then my age. This was ALL JAN ALL THE TIME! Before she hung up on me she said "don't call back until you speak like Hillary Clinton" I don't know what that means but I've been working on my impression to impress what may or may not be the greatest experience of my life. If you can't take the heat stay outta the castle 6/5 stars! read more

Jan did an absolutely beautiful job on our glass pieces we will be installing in our living room very soon. Highly recommend.

The other reviews are pretty accurate. The owner "Jan" is very rude and very, very unprofessional. I'm not sure how she can keep her business with her unprofessionalism. She had a bad attitude and was almost scolding me. She was telling me that she couldn't understand me when I speak perfect English. She deserves a negative star rating. I would go somewhere else. read more

This business is the greatest. I wanted a small stained glass window for my staircase and Jan made it happen quickly and efficiently. Carlos came and installed it perfectly. I would definitely recommend this business. read more

Jan Brookhart who is the artist behind Stained Glass Castle is a consummate artist. Her work is magnificent. My front door was created by Jan and it is the most beautiful front door I have ever seen in my life. Jan's work is absolutely amazing read more

Stained Glass Castle - Windows Installation Near Me - Westminster, California

Is it possible to give negative stars? My husband and I were undergoing an extensive remodel at our home, and we decided to include some stained glass in a few of the higher windows. We went to the shop on Beach Blvd and talked to a Jan that apparently owned the place. In our discussions, the price seemed quite high for what we had in mind. She said she needed to keep her workers busy, which, while an admirable goal for an employer, that really isn't why we were there, nor was it our concern. As the negotiations progressed, I asked if we could talk somewhere else, as the smell of cat pee was quite strong. She got indignant, started making personal comments, started rambling on about going to UCLA and then I guess she was through with us because she said to me that the only reason my husband married me was because I "was a whore". My jaw dropped to the floor. Never in my life have I been spoken to in such a manner by a person that was in business with the public. My husband almost went at her. DO NOT GO TO THIS PLACE!! The woman is crazy. There are many stained glass companies available. We found several filled with normal people. What a loon. RUN AWAY! I couldn't sleep for a week after this experience. I'm amazed the place is still open. Negative negative stars. read more

I was referred here by another glass company and the work was well done and 5 star. Unfortunately I have to agree that the owner is pretty sketchy and seems off the norm. We also didn't know she was cash only she only alluded to it at first and then ultimately insisted on it. Told us to stop at the bank that was the only payment she would take. It's all over now thank goodness. read more

Stained Glass Castle has provided our organization with several beautiful stained glass windows over the years. They are wonderful works of art and we appreciate all the work and professionalism that goes into creating these pieces. The owner, Jan B is a lovely person who is a highly creative and extremely talented artist. I would not think of going anywhere else for stained glass based on my experiences with her. The staff at Stained Glass Castle are courteous, professional, and do top quality work. I would not hesitate to recommend this company to anyone looking for the best in stained glass. Thank you, Jan, for your great work and professionalism! read more

jan came to my moms home & repaired a beautiful family heirloom! Her work is amazing & very friendly...I would highly recomend Jan ********** read more