Seriously lacking in customer service, especially when the fault is THEIRS. I've been going there for years but haven't been able to go "in" to dine due to being an at home caregiver. So, rarely do we make it out. Good, paid for, portions of our meal was forgotten. Upon calling, I was told to just come back for the remaining items. 1, it is raining today and I just got home. 2, all I wanted was a credit. I was told no, they can't do "that" over the phone, BUT they were fine taking the payment. I was then told that I could put my name down for a credit "next" time. (Who knows when that could be.) So, went back in, food at home cold as hell now, talked to the manager, completely unhelpful and seriously a non customer service friendly person when the fault was theirs. No comp,.no sorry, just, "that's how it is." Verbatim. I said we're dealing with a person with dementia and we don't get out. "That's not my problem, sorry." Again, verbatim. So, guess who's family, which extends beyond us, will never be going back to Stacked. Any praise I used to give them, gone. I'll go out of my way to suggest other restaurants now to anyone asking where I used to say, hey Stacked is good. Good food, horrible management customer service. read more

I am typically a HUGE fan of Stacked. At my last visit we had to wait over an hour and had a server who practically ignored us. I know it was close to almost an hour before they closed but seriously she never brought our drinks or gave coffee refills. The food was pretty cool. I just don't know if I will go back based off of service alone. None of the staff seemed to care at all read more

Had take out today from Stacked. Tried the stuffed French toast. It was awesome, especially with the fresh fruit. I thought I wouldn't like the banana cream cheese but it was very tasty. I enjoyed this a lot. My hubby had the Ole omelet, which he loved as he usually has a skillet. My niece had the Denver omelet which I tasted and it was pretty good as well. We enjoyed the food, but the wait to eat inside was 45 minutes. read more

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Pretty good food. Nice proportions. Nothing really special though. Reasonable prices. read more

There new location. This place is very nice on the inside & plenty of parking. However, it's small on the inside. I've seen this place on Chicago Best & decided to take my aunties & granny here. They enjoyed this place. Really good food & a lot for the price. The prices were very reasonable. The pancakes were very fluffy & filling. My auntee ordered the red velvet pancakes and she was in love with them. Everything was good from the eggs to the turkey sausage links. I will be returning. read more

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I love stacked. The location in Crestwood is definitely better than their Oak Lawn location, less wait times and very good customer service

Awesome place to go ...very clean great service fresh food! We will be back. I do how ever feel that the hostess need to be a lil more happier! read more

COLOSSAL! I had to take my belt off for this place! Eating the COVID world is tough, but they manage here. There is nothing here that I can say do not try! The portions, the flavors, everything is good. I took 3 of my sons here and they all left really happy. I would say the one thing you gotta try? The Red Velvet Pancakes. It was just like eating RVC for breakfast, which I have done so do not judge. It gets pricey, and maybe that is my hangup? But I would go back here again if I lived local. read more

Ordered take out; they charge a TO-GO charge PLUS ' Service Fee' even when paying with cash!! Will not return!

It was extremely early so there was no wait but I hear they get really crowded. After tasting the food, I could see that being true. The food hot and fresh from the grill. The lack of a star came from the lack of attention. With the place being nearly empty, the waitress didn't check on the table much. There were a few reminders of things that were missing but asked for. She wasn't horrible. I just didn't see how that could happen with no crowd. The place was very clean and had a nice atmosphere. I'd return again. read more

Food was good but I thought the price was way higher than other breakfast restaurants that I usually go to. Probably will not be going back.

Meh. Not as good as oak lawn. Service was bad, at $4.50 for a cup of coffee, I'd like a refill. Bacon on my blt was so over-cooked it was hard, not crispy but hard as a rock. They're not cheap-won't go back.. read more

Had to hurry for a bite before work. What a good surprise the OLE Omlette was very tasty. The staff was very friendly and breakfast didn't break the bank. read more

My first visit to this establishment for a quick breakfast. Overall a good place to visit. The portions were huge! My potatoes filled up half the plate. The burrito was large. My only issue was the potatoes were lukewarm. Other than that, i got my money's worth of food. The place was clean and the service was fairly good. Definitely worth checking out. read more

Stacked - Chicken chorizo burrito & diced red potatoes. - Breakfast & Brunch Near Me - Crestwood, Illinois

Great menu choices! Quality of food was terrific! The area that was lacking was service: seated immediately but waited 10 minutes for coffee. Waited for food approx 25 minutes. It was not busy...only 1/3 of tables occupied. The lighting in the restaurant was LED cans that flickered. Improvement in service would bring this review to four maybe five stars. read more

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The down home skillet the Blend of sausage and grilled onion Really worked. Everyone Jordan was perfect and the service was really good as well read more

Stacked - Down Home Skillet - Breakfast & Brunch Near Me - Crestwood, Illinois

I've been going here since day one when it first opened and never been greeted by a waitress in less than ten minutes. Yesterday after waiting fifteen minutes, I left and walked out. There were only two waitresses working the whole place! I don't blame the waitresses ( although there was one just talking for the whole time to the hostess obviously doing nothing ) but blame the owner who's plan is to make as much profit by cutting the overhead and running the poor waitresses ragged! All the waitresses should quit and work someplace else and nobody should go there to eat like me; I'm done going here! read more

Great place. Yummy food so friendly staff. The pancakes are delicious. Best I have ever had. A little expensive but well worth it. Good portions. read more

Great pancakes,delicious Coffe, the service was awesome, nice ambiance!! I recommend it

I've been wanting to check out this restaurant for some time now and finally decided to go today. There was about a 30 minute wait. The waitress was very pleasant and the food came out pretty quickly. I ordered a ham and cheese omelet, red potatoes, and pancakes. The omelet exceeded my expectations. It was the BEST ham and cheese omelet I've tried. The ham was right off the bone. It was so tender and juicy. The pancakes were big and fluffy. The potatoes lacked seasoning which was very disappointing. The portions are big so be prepared to take food home. The only downfall was that it was warm inside. With 90 degree weather outside the place needs air conditioning. Other than that everything was good. read more

Stacked - Ham and cheese omelet with red potatoes - Breakfast & Brunch Near Me - Crestwood, Illinois

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Cute modern restaurant, kind people/great environment! Love the red velvet pancakes and croissant breakfast sandwich, got seated pretty fast for a Saturday morning! read more

Stacked - Red Velvet Pancakes - Breakfast & Brunch Near Me - Crestwood, Illinois

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The best way to start your day, amazing food and service. Worth the 45 minutes wait time on the weekend

Breakfast was absolutely delicious. I love the strawberry cheesecake pancakes and salted caramel pancakes. read more

Stacked - Breakfast & Brunch Near Me - Crestwood, Illinois

I've been to there other location in oak lawn and wanted to try there new location. Same great service and food the location is just bigger. read more

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This is one of my favorite restaurants but it has really gone downhill, the food is fantastic but they charge fees for everything now. 3.99% to use a credit card, $1+ for a to go order, and they even add 18% gratuity onto the bill which was my fault for not noticing. Also the service was terrible on my last visit, I asked several people for water and never got it, parts of the orders were missing even after asking for them they never came, and forget about coffee refills because no one's paying attention. Very disappointed in our last visit not what I usually expect such a delicious restaurant read more

We came in on 8/31/21 and ordered the Veggie Benny and the breakfast Burrito. There were two (2) of us in our party. The poached egg was over cooked and the hash browns were undercooked. There was nothing "brown" about the hash. We interacted with the waiter, the cashier, and the individual that came to pick up our plates after we ate and none of these three (3) individuals asked us "Was everything ok?" We clearly had food left on our plates and we would assume that if a patron did not eat their food that someone would ask why. One of us actually had a full plate of food leftover. Cooks should know how to cook American breakfast, hash browns shouldn't be white. read more

Amazing food! Great service! Will definitely be back soon! Wait was only 20 minutes for a busy Saturday! First time going and it was amazing. read more

Stacked - Stack your own w: strawberries - Breakfast & Brunch Near Me - Crestwood, Illinois

Visiting from out of town and were hesitant based on reviews but stopped. Wow!! Amazing breakfast!! Food was so good. Great service. Reasonable prices. Will be back read more

Stacked - Southwest skillet - Breakfast & Brunch Near Me - Crestwood, Illinois

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Amazing!!! Blueberry lemon pancakes were delicious. Great service. We will definitely be there again .

Crestwood - Why would you knowingly sit guests under a portion of the ceiling that leaks?? Water dripping on my head, probably on food too. Mentioned to waitress and she said ya they know. Looks like ceiling leaks near all the vents. And to top it off, guests arent aware of credit card surcharge till they go up to pay. Surprise 3.99% add on. How bout sign on door and menu ?? Its the right thing to do.......... read more

They were very rude and overcharged me&the squad. if you're too lazy to cook your own breakfast, slide to the Pancake House on 159th St, they lit read more

Have visited this location a handful of times, the service is always "MEHHH" at best. The food is good, thanks kitchen staff, and seriously the only reason I've returned. My last visit was the worst service I have ever received. Management needs to train on positive attitude and time management, because being courteous goes a long way! read more

Worst customer service experience in a while. My family placed a large breakfast order and told there would be a 30 minute wait (fine). Arrived at the restaurant and pay for my food. Waited approximately 45 minutes and my food still was not ready. Imagine my frustration after watching 10 to 15 people come right in and walk right out as their orders were ready. When my patients ran out I asked the cashier was my order ready because it had been over an hour, she walks to the back and comes back to the register without saying a word to me as to when my order would be ready. When the time reached one hour and 20 minutes I asked for a refund and placed my receipt on the counter. And the cashier walks to the back and gives my receipt to the tall, long faced,blonde haired woman Who offered no apologies and simply stated that "we are doing the best that we can". I told her that I was unhappy with the way the situation was handled especially after hearing other customers say they had only waited the initially stated 30 minutes,and I would like a refund. She processed my refund and threw my receipt on the counter without saying a word after that. I will never come to this establishment again. Ever! read more

Stacked - Receipt of a lost sale and a lost customer forever. - Breakfast & Brunch Near Me - Crestwood, Illinois

I was recommended to go here for the pancakes the other day. I absolutely love pancakes and was excited to try this place. I attended this location with my mother for my birthday and unfortunately was not impressed by the pancakes. I ordered the Stacked Special that included eggs, sausage, bacon, and pancakes. The eggs were tasty as well as the sausage, but the bacon was average. The pancakes were extremely dry. They provided a birthday pancake and I was hopeful that this would be tasty, but it wasn't. I did appreciate the singing and lit candle. That was a lot of fun. I just wish the food was better. read more

Let me begin by saying the food is great. But I left this establishment feeling extremely offended. I am rating 1 star for the service we received today. First, it is very apparent that they don't wash their coffee pots. Found long strips of residue floating in my coffee. When we told a woman serving coffee she was very condescending and insisted that it should be ok for us to drink and reassured us that there wasn't any pork in it. Cool. Obviously there isn't pork in coffee, why are you even mentioning this? You clearly think we're stupid. We just want to know what is floating in our coffee. Very ignorant and absolutely not ok. On top of all of this, our server began making comments about how much we ate. Pointed at my mother who finished her plate and said something about how he could never finish a plate like that. Also pointed at my brother and made a dumb comment about how fast he finished his red velvet French toast (which by the way is 3 pieces). Very rude. Let people enjoy things without making rude comments. We are paying money to eat our food, are we not? These comments are not necessary. Honestly the staff needs to be trained on customer service. None of this was ok. If you want pay $120 for breakfast and leave offended, this is definitely the spot for you. read more

I went there yesterday with two friends to whom I raved about the restaurant in the past. It was a total disappointment for two reasons 1) our food arrived at the table and I as not even open warm and it didn't open taste good. I informed the woman at the register when leaving and all she said was I'm sorry but nothing off the bill. I didn't tip the waitress and won't go back...everyone makes mistakes but it's the recovery that matters. read more

Called and placed an order as normal and, when I went to pick up. They told me they didn't have an order with my name. Ridiculous, the girl on the phone was giving off ugly attitude as well. They need to stop hiring children and hire adults that understand how to write down a name. read more

The restaurant is extremely clean and the servers are wonderful. Food is really delicious and they have great $8 mimosas

Waited 35 minutes for a table ! Not a problem. Food was good breakfast - brunch fare. Did have to experience a manager belittle to bus boys on the floor ! Also had to pay s fee for using my credit card! Back to the food they have done unique items and the portions are very big ! Love that they have numerous meatless options read more

Service is horrible, female manager has the worse attitude there, no refunds even if food wasn't eaten. Manager snatched receipt from me. I will never be back. read more