I stopped in with my family early on a Saturday morning. It was crowded, but there was no wait. We were greeted promptly and seated right away. Our waitress, Cindy, was polite and attentive. The restaurant is spacious and cozy. We sat in a booth that didn't feel tight. The cushion was also very comfortable. The menu is extensive, and you can order lunch even during the morning hours. I ordered bone-in ham, eggs, hash browns, and toast. Everything was excellent. The portion size is huge too! My sister had the corned beef hash, eggs, and toast. She loved her food as well. My brother had a sausage, egg, and cheese sandwich and our godmother had waffles with a side of bacon. My godmother said the bacon wasn't crispy enough for her liking. Overall, we all enjoyed our food immensely. My brother added the grits for $1 to his sandwich. The grits were the only thing that was awful. They had no flavor whatsoever, which was disappointing. My godmother had coffee, waffles, & bacon. She wanted the bacon to be crisper, but other than that she was happy. Our waitress was attentive and pleasant. The restaurant was cozy and clean. It was packed but it was still reasonably quiet. I'd never been to Big Apple before, so I wasn't sure what to expect, but it turned out to be pretty good. read more

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Disappointing Breakfast Experience - Poor Food Quality and Hair in My Food! I was extremely disappointed with my breakfast experience at this restaurant. Honestly, the entire meal was a letdown from beginning to end. I ordered the breakfast scramble, and when it initially arrived, there was no cheese. I wasn't asked whether I wanted cheese, so I had to send it back to have some added. The vegetables weren't cooked down enough to really enjoy, and the eggs had a brownish appearance, almost as if they had been cooked on a grill that had been used for other foods. Nothing about the scramble tasted particularly fresh or well-prepared. The turkey sausage was another disappointment. It was overcooked, dry, and not enjoyable at all. I literally ate one piece and left the rest. But what really did it for me was discovering a hair in my food! Absolutely disgusting! I took pictures of the food and the hair I found. I also photographed my own hair for comparison because the hair found in my meal was noticeably different. To make matters worse, my stomach has been upset ever since eating there. I can't say for certain what caused it, but it certainly adds to my frustration with this experience. I don't go out to eat expecting perfection, but I do expect food that is fresh, properly prepared, and served with basic standards of cleanliness. Between the undercooked vegetables, questionable appearance of the eggs, dry turkey sausage, and hair in my food, this was an extremely disappointing experience. Unfortunately, based on this visit, I would not recommend this restaurant or return for another meal. read more

Big Apple Pancake House - Hair in food - Breakfast & Brunch Near Me - Chicago Heights, Illinois

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Our Church Men's Fellowship has been meeting weekly at the restaurant for our Chat and Chew for more than two years. Their food variety is excellent and delicious. The staff is so friendly and helpful. Our waitress is very polite and always goes the extra mile to serve us. The restaurant's atmosphere is very warm and welcoming. Please try this great place for food and fellowship, where everyone is treated like a VIP. read more

This place was awesome! The vibe was tremendous, the SERVICE was great, and the food, I don't have much to say but AMAZING! I will stop there EVERY TIME we visit from now on!!!!! Loved it!!! read more

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Portions are huge! I was meeting a friend in this area so it was convenient for us. Its a very unassuming eatery that gives you a bring for your buck ! read more

Big Apple Pancake House - Breakfast & Brunch Near Me - Chicago Heights, Illinois

The food is delicious , I use to order from there every week on my way to work and I love the breakfast, but since I don't work in the area anymore, it's been a while since I've been there. The staff was always so nice and friendly, I'm going to have to go back and get my breakfast read more

My experience has been excellent with the food and the service of the waitresses and staff. I definitely plan to return and I highly recommend this restaurant to all who to appreciate excellent food and service. read more

This guy came from the kitchen and stud by counter and was watching me like I stole something my husband and I spent $49.00 management wasn't very polite either tried to let him know and he was not trying to hear me the lady already took the plates their was nothing else on the table so I know I look good but come on you don't have to watch me like that when I started walking his way he went back to the back buy the way the waitress did her job the manager need to listen to the customers instead of trying to argueing with me read more

This place takes no accountable for their fuck up. I order a Skirt Steak medium well and got a well done steak. The owner said he does redo/replace steaks. Thats not my problem. It was on the ticket and your cook didn't cook it correctly. And all the owner had to say was the request was a preference that he doesn't have to accommodate. If I'm paying for a meal, I wanted it prepared the way I requested. I didn't eat the steak due to the texture. I was discounted 5.00 for a fuck up they made. If the owner is this inconsiderate and unprofessional to earn my money, than maybe he need not be in the hospitality field. Never going back and you should go either. #intolerable read more

We finally were in town again and got a chance to dine in to see what this restaurant was all about. I've had takeout from the establishment before and it was delicious, so I wanted to see how the service was. The gentleman at the front when you come in was polite, and friendly. He walked us to our booth and sat us. Our server Cheryl came over and took our order, she was friendly and helpful. We knew what we wanted so my fiance and I both ordered the turkey skillet and I had mine with wheat bread and the eggs over medium. I loved how the inside looked, it wasn't dirty or looked like it wasn't well maintained. The food came out and just like I remembered with my takeout it was delicious. Our server came over to check on us several times and always greeted us with a smile. I also want to point out that they have plenty of parking which is hard to find at a good restaurant. I also like how well-maintained the bathroom was. We will definitely return as I feel there are so many other items on the menu that I would like to try. So the next time we're in town we will stop by and have ourselves some more great breakfast. read more

Big Apple Pancake House - Breakfast & Brunch Near Me - Chicago Heights, Illinois

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Went in for a quick breakfast and coffee. Was greeted promptly and sat in a large dining are with table and booths. Table had well stocked condiments (sugars, jellies, creamers, hot sauce and ketchup). Don't always see that these days. Very large menu and also a page of "specials". My meal arrived fast. The eggs were fluffy and the bacon with the right amount of crisp. I had the French toast and it was a little dry and bland. Not sure I would order it again. They also offered hot syrup. This was so hot that I had to use a napkin to hold it. May not be good at a table with small children to reach for or spill. Overall prices were reasonable and the service was quick. read more

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Everything was delicious and hot, our hostess Desirae was on point very polite and prompt. Our accommodation were family style with plenty of space. Would recommend with a A+. read more

Big Apple Pancake House - Breakfast & Brunch Near Me - Chicago Heights, Illinois

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Visited the big apple with a friend and we both. Enjoyed it. We were seated in about 5min and our food came out fairly quickly. It was delicious and I wouldn't mind going back. read more

It's a breakfast spot. Exactly what you expect in the south suburbs of Chicago. It's consistent. The menu is rather big - lots of options for breakfast, brunch or lunch. The coffee okay. I suggest ordering the eggs over medium. They can tend to under cook them just a tad. read more

Food is always good. And take out is really good too. Always gives you a really good amount of food. read more

Customer service is TERRIBLE, I called in and ordered my food and my coworker went to pick it up, i was confused on how my total was so high and noticed a side of avocado is almost $4... My coworker is sitting on the phone with me as I hear the lady say $30.60, so I sent my coworker that exact amount, just for them to say "we dont take partial amounts" my coworker was just as confused because we are paying what you said, I told my coworker to send me a receipt and it says $30.65. They refused to give me my food even though the worker messed up, and now I cannot get my money back until 24-72 hours. The "manager" kept saying it was nothing he can do and its not his fault or problem, Nobody is upset about 5 cent its the principal your worker is distracted and doesn't want to take accountability but wants to yell back and forth with my on the phone. 0/10 read more

Very popular restaurant with free fast friendly service. Reasonable pricing. Great atmosphere. My personal opinion I prefer my food cooked medium/well eggs and hash browns are cooked soft/light. read more

mannnn when i yell you jennifer the best server ever i mean it. she knew exactly what i needed before i even asked. big apple promote her to trainer seriously. great service makes the food even better hulk smashed a great meal with a great server which equals a great tip. ill be back read more

Big Apple Pancake House - JENNIFER THE BEST WAITRESS EVER - Breakfast & Brunch Near Me - Chicago Heights, Illinois

Food was fresh and good! Prices were reasonable. Patronized this establishment for years and it has remained consistent.

I have been a customer of Big Apple, in Chicago Heights, over a decade. The food is always very well prepared and simply delicious. In addition, the staff have always been polite and professional. The restaurant is always warm and inviting which makes you look forward to returning again!! read more

I was a regular at this restaurant when it was the Looking Glass. While I was in town visiting family, I had two separate breakfasts here. Both of them were adequate, but nothing spectacular. The service was friendly, helpful, and prompt. I would go back when I was in the area. read more

Was there this past Saturday morning. From the beginning it was Doomed fail! Very loud with people on speaker phones. Large noisy groups. Tightly squeezed together tables. Just 2 of us. The hostess asked how many, and then just walked off - tossed the menues on the booth table in the back and walked off before we were even seated. STRIKE 1! Then my mom is short and has bad knees so I wanted to make sure she was ok pulled the table away from her a bit - she said it was ok but... Waitress appeared - mom said it's a little tight, may we please .... Then she was cut off " you know the table moves, right" my mom and I said, yes we did that already. STRIKE 2. Could we plea... Cut of and talked over my mom asking us what we'd like to drink. I said another table, water and coffee. STRIKE 3! Waitress turned and left. Ignoring us both. I looked at my mom and said do you want to leave? She said yes, yes I do. Then let's go! We left! My mom then told me in the car that the same waitress was rude to her friend a week ago. It's off their lists now. Terrible hostess & waitress. Rude, Dismissive and lack basic hospitality skills! If I could give a zero, I would! read more

Average American breakfast offerings , quick service. Nice portions. Good neighborhood option. read more

Food just ok owner is very rude no customer service at all! Used to be great don't recommend

This place is totally like a staple in the neighborhood for breakfast! I gathered with my sis for a morning of catch up and eggs! Lol You will almost always see people you know. It NEVER FAILS! Well for us anyway. We grew up in the neighborhood and went to school, church, and such in the neighborhood-so this spot is always like a reunion with coffee!! Everything I have ever gotten to eat here has been yum! The portions are crazy huge and I always have to take food home!! I am not a fan of pancakes (do not judge me), but I love eggs!! Everything is made to order. One of the perks is that they have assorted coffee creamers! Who doesnt love creamers!!?? You never have to wait forever for a server to come top off your coffee or refill a drink! These womens and men are on top of their service game baby!! ALWAYS!! A nice family run business, doing awesome in food service, customer service and egg slangin'! I love this place! And I believe if the snow allows today, imma go grab my siblings and head there for more!!! #GoGetYouSome Their soups are awesome sauce as well. You can order breakfast or lunch. They are open until 3pm daily so the fun dont last long! Lol read more

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Service is great and food is delicious. Typical brunch ambiance for catch ups with friends or family.

Driven past a hundred times but never went in. Finally did and had Great service good prices go every Saturday

In town for the weekend with my wife. My father and mother in law wanted to bring us here for breakfast. My wife and I ordered the Turkey omelette with Turkey sausage, Turkey bacon, green pepper, avocado, and onion. Also came with the raisin bread (which was a bit burnt), hash browns and side of grits (they were a bit soupy). Our family sat outside to get some fresh air and a breeze so the server brought our food out in containers and styrofoam cups with lids. The omelette was good, hash brown was pretty decent. read more

Big Apple Pancake House - Raisin toast. Came out a bit burnt - Breakfast & Brunch Near Me - Chicago Heights, Illinois

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I miss the home fries with my skillets but still great portions & well seasoned. Mama skillet the best plenty of meat & veggies.

For the place it's good food. Big portions for a fair price especially in today economy. The service is superb compared to any spot in the area including the McDonald's and ihop. I love going during the week to pick up my breakfast and on my kids bdays they enjoy the calm atmosphere because on a weekday most people are just picking up so it isn't too overly simulating for them. I appreciate the staff always making them feel comfortable. read more

Big Apple Pancake House - Kids Big Apple Pancake sausage rice - Breakfast & Brunch Near Me - Chicago Heights, Illinois

Good food and attentive service!! Not bunched up into small groups of tables. Nice!! An awesome variety of foods to select off of the menu too!! read more

Back Story: My guy orders a steak medium well.. Steak comes out well done!! Now keep in mind he never complains and just deals with it!!!! So he told the waitress whom was extremely nice by the way! She comes back with options!! Option A: Keep the well done steak and they will take $4.00 off of it!! Option 2: They can make another steak but he has to pay for it.. My guy who never complains said just make me another one and I will pay for it! New steak comes out RARE/RAW.... At this point he is mad! They said they will take $4.00 off the new steak! He asks the waitress, is this a joke? At this point he doesnt want to send it back to cook longer (natual human feeling of scared they will spit in the steak). He didnt eat any of his food at all! He was DONE DONE!! I was already mad because why on earth would a BUSINESS make a customer pay for a steak and it was their cooks error!? I get money is important for a business but me personally, I would rather make it right with my customer so that you will return. But obviously the owner John doesn't give a care!!!! He asks for the manager and a lady comes over calming to be the manager walks over and was also extremely nice and said they will take the 2nd steak off but he has to pay for the steak they messed up! The owner never showed his face to us. Matter of fact, I only know the owners name is John because a regular is sitting next to us and tells us his name and agrees that if its their error we shouldnt have to pay for the steak! We have made the decision at this point to NEVER EVER RETURN! Lets talk about morals!!!! The owner should've shown his face to us and apologized and handled the situation he did NOT!! So my guy grabs the baby and all of our stuff and goes to the car.......I then realized he grabbed my purse which had is wallet inside of it!!! So i go outside to get the money to pay for this food. I TURN AROUND and who do I finally see? Our waitress and John the owner...Oh so nowwww this he wanna show his face thinking we trying to DINE AND DASH!!!!!! NO SIR!!!!! Take the money for this meal!!! We not those type of ppl but its quite sad the owner was quick to try and chase us down and decides to show his face because he thought we were trying to DINE AND DASH!!! Not the case at all!!! I walked back in once i got his wallet paid for the meal that wasnt touched nor did they try to meet us halfway with THEIR ERROR! However I still tipped the waitress 17% bc its not her fault and i can tell she felt bad but she doesnt make the rules, John does!! Well John thank you for not giving a care about serice we received!!! You cared more about the cost of this steak than our money and having returning customers (our 4th visit there which was our LAST)!!! At some point with businesses/ business owner you sometimes have to take a loss to make things right with customers who also work hard for their money!!! He wasnt gonna lose his business making the situation right with a customer. Customers keep the lights on, customers are the reason your doors are even open in the first place! He is so money hungry he didnt have any morals at all!! Its the principle at this this point!! Its just crazy to me we didnt see his face until he "THOUGHT" we were trying to Dine and Dash!!! lol! This situation isnt worth stealing but it is worth putting you on blast!!!!! Imma write every review site out here!! They could've at least taken my baby apple juice off!! But we would've appreciated more than anything the owner showing us his face to make things right!! Now we know where not to spend our money! read more

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This place is down the street from my hometown and I've been coming here since high school. It's definitely above average for a small mom and pop restaurant. I'm in love with the Potato Benedict: HUGE potato pancakes with ham, poached eggs and yummy hollandaise sauce. I've gotten the pancakes and French toast to share before, and the portions do not disappoint. This place will always have a special place in my heart honestly. It's always packed in here and there is actually a waiting period unless you just need a table for two. I personally wouldn't do their paninis (a bit too dry for my taste), but their turkey club is huge as well. One of my favorite breakfast spots back home! read more

Big Apple Pancake House - Breakfast & Brunch Near Me - Chicago Heights, Illinois

Good quick breakfast. Menu is overwhelming. I don't think there's anything they don't have. The restaurant reminds me of a truck stop. The corned beef hash is delicious and my reason for continuing to patronize this establishment. The biscuits and gravy is also pretty good. The portion sizes are ginormous so I generally just order ala carte but honestly your dollar stretches further ordering a breakfast plate. But I hate wasting food. read more

I've only ordered take out but oh boy! The skillets are amazing! For me it's like four portions. They make it to perfection! Love this place! read more

Nice breakfast spot in the neighborhood. Hadn't been here for a while and decided to check it out. No wait on a Saturday morning for a table, for which i was surprised. Very nice waitress. Food took about 15 minutes but worth the wait. Pancakes, turkey sausage and chesse omelet. read more

Big Apple Pancake House - Turkey/ chesse omelet - Breakfast & Brunch Near Me - Chicago Heights, Illinois

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Love the pancakes and good service good breakfast place to have family and friends gather.

Local breakfast spot in my area. Always fast and convenient. Generally good food and beverages, except for the coffee. Coffee there is generally weak or watery. If you are a coffee enthusiast, like myself, then you'll be a bit disappointed in that department. I recommend that you stick with a tea, juice or soda. This was my second time getting a to go order from there. My order was ready in about 10 minutes and all condiments were already in the bag. The owner is always very personable and has a positive disposition about him when picking up or dining in. Definitely worth trying out if you're in the area for a quality breakfast or lunch. read more

Big Apple Pancake House - Togo order: Pancakes, bacon, eggs w/ cheese - Breakfast & Brunch Near Me - Chicago Heights, Illinois

Food is consistent in taste and quality. Mainly because of their wonderful chef, Gus. Place is neat and clean, ready to receive guest. Side note, I Highly recommend the steel cut oatmeal, which is my Togo favorite. Enjoy read more

Never again! Been going to this place for years. Picked up a take out and got home. Food was cold and my waffle was soft like it was microwaved. Called up there to tell them about the food, lady answered the phone trying to justify the horrible food. I hang up after exchanging words with her. I didn't have time to return to the place and get a refund. read more

Big Apple Pancake House - Steamed soft waffles with threw on strawberries. Disgusting!! - Breakfast & Brunch Near Me - Chicago Heights, Illinois