I'm usually not the type to complain,I let things go, even when something feels off. But what happened today at this salon was absolutely disgusting, unprofessional, and something I'll never forget.
I had a 5pm appointment, and another girl walked in right behind me for hers she was early for her's. She was polite, waited patiently, and even came back with her boyfriend to ask if he could get a pedicure too which it was his first so that was super exciting for the both of them ! . Everything seemed fine until the nail tech who was supposed to do her nails came over the the pedicure chairs where we all were and started yelling saying things like, "I'm not doing her nails again! It took me three hours last time, and I only charged her $70! She complained the whole time and she can leave!"
The poor girl looked so confused and said she loved her nails last time and thought maybe the tech had her confused with someone else because she loved her nails . She even explained her nails naturally curve, which is why she guided her on how to file them without pain. As that's the only thing she said to her the last appointment But the tech didn't care -- she doubled down, still yelling, and then started talking trash about her to three other customers while the girl and her boyfriend were sitting right there!
The things she said were humiliating: how "ugly" her nails were, how they "should've blocked her number last time," and how she "wasn't worth the time." The tech kept saying she didn't care how she was acting and she was not doing her nails and etc... I was disgusted. I told the girl's boyfriend they needed to leave, and I told her directly she didn't deserve that kind of treatment. She left in tears ! after saying she'd driven an hour to see that same nail tech, only to be treated like garbage in front of a room full of people and a tech she thought she finally liked.
And as if that wasn't enough, after she left, the tech kept running her mouth -- still talking to customers about how "awful" the girl was and bragging that she told her to leave, kept saying over and over again how she only charged her 70$ and it took her three hours ( mind you I'm pretty sure this lady was the owner and they all charge separate fees so she COULDVE charged her MORE. ) I finally spoke up and told her she was completely unprofessional, made everyone uncomfortable, and that I'd never be back.
The nail tech who did my pedicure was amazing (and the only professional one in the room), but I stopped the massage early, paid, and left. As I was paying, the yelling tech told the front desk I didn't have to pay but that I wasn't welcome back -- which honestly made me laugh, because there's no way I'd ever return after witnessing something so nasty and sad
I've been coming here for four months, and I've never seen anything so unprofessional and cruel. The way this woman humiliated a customer in public, while gossiping and yelling in front of everyone, TO OTHER CUSTOMERS! Children in the room also
was beyond embarrassing -- for her and for the entire business I'm not going to call out the other three working people there as they were ALL embarrassed of the things this lady was saying and doing and kept apologizing to me and the other lady but If that's how they treat paying clients, this place doesn't deserve anyone's business and I think everyone should know and to the girl who was treated this way just know you were stood up for and things were said after you left ! read more