Just left this salon. I was "greeted" and I use that term loosely by the most angry/rude energy from a nail tech that I have ever had the displeasure of experiencing! Over worked/underpaid?? Don't know. Also can't remember his name and don't care to. I'm a patient and generally happy person. It takes a lot to offend me. As I walked up to him, I thought he asked my name. He didn't instead he wanted to know what service I wanted and looked at me with such contempt and impatience that I nearly walked out then and there. But my husband had already dropped me off and left to go and get a massage. So I decided to just deal with it. I sat down and he proceeded to drill off the top coat of my gel manicure over my natural nail. And he kept hurting me!! His touch was heavy and he was using too rough of a drill for my natural nail. He never once apologized and kept insisting this is the way it had to be done If he was going to take off the gel. I tried to get him to change the drill bit but he insisted. Finally, apparently disgusted with my flinching and complaining, he got a soaking bowl and told me to put my nails in the solution, then got up with a annoyed sigh and went to talk to a co-worker about me. The solution I Was given to soak in was boarderline too hot and also hurt my now very sensitive nail beds!! But I soaked in it anyway, while talking myself into not ending the appt. And holding back my emotions like a big girl. After a few minutes, he and his co-worker came over to tag team me and explain to me that I they had to get my old gel off of my nails or else "we will be here all day!" Clearly expedience was more important than my comfort or well being!!
Really??! I again explained to her that he was using too rough of a tip for my NATURAL NAIL!! So then he finally changed the tip and between the finer grit tip and the soaking he managed to take off the old gel with no further problems. I just wish he had listened to me in the first place and cared that he was causing me pain from using the wrong tip for the job! From there everything went physically better but nothing changed in his chair side manner! Extremely rude person.
Ok. Physical and emotional experience aside, to be fair. He did a VERY nice job on my nails. Practically flawless work. That's why the three stars. Otherwise there would have only been one star.
That being said, someone needs to stress to this man the importance of the whole customer and not just their nails!! I really hope this salon reads this review, so they can learn from their mistakes and hopefully another patron won't be put through the painful and very unpleasant experience that I went through. I will not be a returning customer and I do not recommend this salon. I also felt that the full set of acrylics I was not so subtly talked into due to my nails being so sensitive after his rough treatment were also not cheap! $67!! read more