Prime time backsplash is one of the Diamonds in home remodeling. Not only reliable but they are…read moretruly professional and knowledgeable about their job. Kevin and Lindsay are a remarkable team. They completely transformed our kitchen in 8 hours, cutting and applying small tiles to change our kitchen from ho hum, to a showcase. No pressure process from bid to completion. They outbid their competitors from the very beginning. Helpful in our process of updating our kitchen was monumental . We thank them and we're fortunate to have found them.

You can't ask anymore of Kevin and Lindsay...they are professional, perfectionists, timely,…read morereliable, concerned with making sure you are pleased and they keep everything super clean, and clean up after. Highly recommend...

Hubby found this company on Angie's list. It was a little pricier than another company but he said…read moreGateway had more and better reviews. Mike came by first for estimate and second time for actual cleaning/sanitizing of tile shower and sealing tile/grout. He and his colleague were there for more than 3 hours. They did a fantastic job and Mike seems like a really good, trustworthy person. They also sanitized the bathroom tile as part of the package. They r very professional and we highly recommend them.

Arrived on time very friendly wore masks and did a great job!read more

I have been waiting for Devon to leave so I could write this. Do not hesitate to use this company…read more They are everything you hope a trades person will be! Jason was prompt in getting us the quote and suggested a tile store to make recommendations. Devon called every morning to let us know when he would be here and cleaned up every night. Devon took as much pride in his work as if it were his own. Thank you both for such a beautiful job!

After choosing tile for a kitchen backsplash, the tile store recommended The Backsplash Company for…read moreinstallation. I emailed Jason and he promptly responded asking for the details of the job. I received a quote quickly and it was reasonable, so I approved the quote and asked for an install date. It took a while but Jason explained they were very busy. Ben was our installer and he was fantastic. We are so happy with the job, you won't go wrong having this company do tile work for you.

I recently visited St. Louis Tile Company. I wanted something special that was different from what…read moreI had seen in the large home improvement stores. I had assumed that it would be too expensive, and that it would not be competitive with Home Depot, Lowes, etc.. I could not have been more wrong. They had gorgeous tiles, huge selection and many items were in stock and on sale. The tile I selected was actually significantly less than similar tiles that I had looked at Home Depot and Menards. What made the experience even better was the excellent customer care. Rhonda was amazing. She was so patient, knowledgeable, and led me to the perfect tile for our project. I am looking forward to working with them again for our next remodel. Incredible selection, great value, and superb staff.

St. Louis Tile is THE place to go if you're in the market for beautiful flooring, wall tile etc…read more along with the BEST customer service ever. We shopped at several local tile shops always feeling like the staff didn't care about customers at all. Then we walked in to St. Louis Tile in Ballwin. You will be made to feel like you and your project are the primary reason they go to work. Tommy the manager is awesome, he knows his product and his staff is trained in customer service that you will be amazed by. Needless to say we are thrilled we stopped by that day to see what they offered and won't bother with any other "tile shops" going forward. Do yourself a favor and stop in you'll be so happy you did!

Always great customer service!…read more I came in today and was greeted promptly. However I knew exactly what I wanted so ran into grab it, was out in a jiffy!

The absolute worse experience I have ever had trying to return extra merchandise. I paid cash for…read moremy product, under the contractors name. If you return any merchandise worth over $10 they can't give you cash. They have to mail you a check. I was annoyed but accepted their ridiculous policy. After 10 days I called and asked about my check. A temp manager said he would check and call me right back. One week later, I called again asking about the check. An assistant manager informed me that the checks get mailed out to the contractor who's account it was purchased under and not the person who actually paid for it. He told me I would have to call them and ask for my money. Have you ever tried to get money from a contractor? Me either. They aren't in the business of giving money back, they're in the business of getting paid money. For their poor return policy I will never buy here again. I can find the exact same products online at a cheaper price. I went here only because I wanted to support a local business which costed me extra in the end. With politicies like no cash return in place I don't see how they expect to keep people happy. Most work i do on my house is cash.

We thought it might be time to replace the carpet on our stairs, so I called Black's Carpet…read moreDiscount. Eric walked me through a few easy steps to measure the stairs then invited me out to the shop to choose our carpet. I was greeted immediately when I walked in the door and treated like family. The selections would have been overwhelming, but Eric helped me narrow down my choices based on the need for that particular space. Within 20 minutes I was out the door with an install date scheduled less than a week away. The install team were efficient, respectful, kept a clean work space and were finished in what felt like minutes. The end result...well, I wish I'd have called Black's sooner. I had no idea how much new carpet on stairs could transform an entry. Thank you!!!

From the owner: Black's Carpet Discount provides carpeting, vinyl planks, waterproof luxury vinyl planks, and tile…read moresales and installations to the St. Charles County, MO area.

Hoods is located across the street from Costco with a huge parking lot. They have several entrances…read moreand a vast assortment of flooring, tile, bathroom, fixtures, and accessories and even some home decor. Their prices seem to be very good.

If you want to prolong a kitchen model, this is your place! We thought Hood's was great when we…read morefirst ordered our KraftMaid cabinets. Kaiti seemed knowledgeable and the process was fairly easy. We made our original purchase on 12/27/25 and were told they would be delivered in about 4 weeks. Well, 6.5 weeks later on 2/10/26 they were FINALLY delivered. KraftMaid seemed like a good quality cabinet but their manufacturing needs major help. We had TWO different cabinets that only had shelf holes on one side. One cabinet with a HUGE scratch on the front frame. One cabinet didn't have the drawer face connected and was sent separately without the proper hardware to install (it wasn't just simply screwing it in). One cabinet that had the wrong door swing. One cabinet the shelf holes started at 7" from the bottom and the other side 7.25". Makes great for level shelves. Finally our end panels for our island were ordered too thick so they would stick out. We went back to Hood's with the list of problems and Kaiti was very apologetic and said she would have everything fixed. We had already installed the 2 uppers without the shelf holes because we didn't notice it until we went to put the shelves in. She said since we did that already she wouldn't order new ones and instead give us a discount. We were ok with that. She also said we would get some sort of reimbursement for the other issues as well, she just needed to contact KraftMaid. Moving forward, the upper cabinet with the large scratch was reordered along with the end panels. She said expect them in 3-4 weeks. This was on 2/18/26. We did not receive the order until 3/26 which was a whole fiasco in itself because they wanted to wait until the following week because they didn't have delivery drivers. Luckily, someone outside of cabinets, I think his name was Matt and the only helpful one at Hood's, got my call and personally picked them up from the local warehouse and delivered it to us. He was awesome. Here's the next best part, Kaiti ordered the WRONG end panels AGAIN!! We're going on 3 months now from our original order date. We go speak with the cabinet manager, Randy, and told him everything. He said he had talked to Kaiti about giving us some reimbursement but she never followed through. Her communication skills were terrible. They only thing she kept relaying is that she gets to retire in several months. She should have retired before we purchased our cabinets. Anyway, Randy only offered us a reimbursement of $250 after spending over $14k on our cabinets. We finally got $500 out of him. Should have pushed for more but we were fed up at this point. He went ahead and ordered the correct end panels and said he would have them expedited and we should have them in no more than 2 weeks. Ha! Ha! This was 3/26 and our end panels finally arrived on 4/22. We will NEVER return to Hood's again. It was an absolute shit show. Almost 4 months for all our correct pieces to come in.

We just had our house carpeted by the best and professional men (Cory and Taylor). After a shaky…read morestart at the St. Charles location. Those two made our house look wonderful. One suggestion for the office--make follow up calls. There was none. I had to make sure of appointments and times. Also get some knowledgeable sales people. This would of made my rating a 5.

From the owner: Edwards Carpet & Flooring has been serving the St. Louis and St. Charles area for nearly 80 years,…read morecarrying major brands like Lexmark, Dream Weaver, and more. We are the experts in everything flooring, and want to help you with your next project. Stop in to one of our five convenient locations and speak with a member of our highly trained staff today!

The staff at Hometown Floors was great to work with! Our questions were answered immediately and…read morecorrectly, the communication was proactive, and the installation (completed by Skip and Kevin) was flawless. We are very happy with our experience and would recommend them to friends, family, and neighbors!

First -the floors look great. Our installer was fantastic. The business part of this transaction…read morewasn't so good. First quote went up significantly (due to the measurements that I gave them) book, I'll assume that responsibility. Pick out another flooring so the wheelchair can go over it. Then the pricing starts really fluctuating. They've already started tearing out the flooring. Here comes Mr. Hometown himself. Another 2k for subfloor. Absolutely not. Decided to glue it down. No mention of price change. Floors done-look fantastic! Get a call from Mr. Hometown -they will be adding $400 to the second half so that they can pay the installer for putting down glue. Pretty poor business there Mr. Hometown. I really debated about writing this - $400 on top of $18k doesn't sound like much but such poor business Mr. Hometown.

Our newly remodeled kitchen is absolutely beautiful because of Patrick/ Lead & Mickey. Not only…read morewere these gentlemen professional, & cordial, their expertise, knowledge & recommendations were extremely helpful....especially in choosing our countertop edge. Patrick gets an A+ for his recommendation & assistance. We went with his suggestion & are are beyond happy that we followed his lead. Patrick also went out of his way to help us make sure all the plumbing under the sink was installed in a way that allowed us to bnb install a pullout drawer. Modifications were made to our pantry & Patrick trimmed the cabinets to make it look like the pantry was built into the wall. The finished product is simply amazing! We have received so many compliments from neighbors & family on how beautiful our kitchen is. Thank you Patrick & Mickey in helping our dreams come true! You both are absolutely the BEST!! Ron and Sherri Mercer

We worked with Eric and he was great! He helped make recommendations on different cabinet sizes and…read moreshapes and our kitchen turned out beautiful!