Prime Time Backsplash

Hubby found this company on Angie's list. It was a little pricier than another company but he said…read moreGateway had more and better reviews. Mike came by first for estimate and second time for actual cleaning/sanitizing of tile shower and sealing tile/grout. He and his colleague were there for more than 3 hours. They did a fantastic job and Mike seems like a really good, trustworthy person. They also sanitized the bathroom tile as part of the package. They r very professional and we highly recommend them.

Arrived on time very friendly wore masks and did a great job!read more

The Backsplash Company

(8 reviews)

We needed to retrofit a backsplash in our kitchen after the contractor completed the major…read morerenovation. It turned out that the contractor had installed a variety of electrical switches and outlets at a variety of levels which all needed to be set straight before the tiling could be done. I was very glad that we had called in a true expert instead of going with the contractor for the work. Jason was terrific to work with and his work has held for over 10 years. Meanwhile, the grout and calking done by a contractor in the bathroom has been redone several times and has never looked as good or held up well. I am now hoping that the Backsplash Company will do my bathroom tile.

I have been waiting for Devon to leave so I could write this. Do not hesitate to use this company…read more They are everything you hope a trades person will be! Jason was prompt in getting us the quote and suggested a tile store to make recommendations. Devon called every morning to let us know when he would be here and cleaned up every night. Devon took as much pride in his work as if it were his own. Thank you both for such a beautiful job!

St. Louis Tile Company

I recently visited St. Louis Tile Company. I wanted something special that was different from what…read moreI had seen in the large home improvement stores. I had assumed that it would be too expensive, and that it would not be competitive with Home Depot, Lowes, etc.. I could not have been more wrong. They had gorgeous tiles, huge selection and many items were in stock and on sale. The tile I selected was actually significantly less than similar tiles that I had looked at Home Depot and Menards. What made the experience even better was the excellent customer care. Rhonda was amazing. She was so patient, knowledgeable, and led me to the perfect tile for our project. I am looking forward to working with them again for our next remodel. Incredible selection, great value, and superb staff.

St. Louis Tile is THE place to go if you're in the market for beautiful flooring, wall tile etc…read more along with the BEST customer service ever. We shopped at several local tile shops always feeling like the staff didn't care about customers at all. Then we walked in to St. Louis Tile in Ballwin. You will be made to feel like you and your project are the primary reason they go to work. Tommy the manager is awesome, he knows his product and his staff is trained in customer service that you will be amazed by. Needless to say we are thrilled we stopped by that day to see what they offered and won't bother with any other "tile shops" going forward. Do yourself a favor and stop in you'll be so happy you did!

The Tile Shop

3.2

Always great customer service!…read more I came in today and was greeted promptly. However I knew exactly what I wanted so ran into grab it, was out in a jiffy!

The absolute worse experience I have ever had trying to return extra merchandise. I paid cash for…read moremy product, under the contractors name. If you return any merchandise worth over $10 they can't give you cash. They have to mail you a check. I was annoyed but accepted their ridiculous policy. After 10 days I called and asked about my check. A temp manager said he would check and call me right back. One week later, I called again asking about the check. An assistant manager informed me that the checks get mailed out to the contractor who's account it was purchased under and not the person who actually paid for it. He told me I would have to call them and ask for my money. Have you ever tried to get money from a contractor? Me either. They aren't in the business of giving money back, they're in the business of getting paid money. For their poor return policy I will never buy here again. I can find the exact same products online at a cheaper price. I went here only because I wanted to support a local business which costed me extra in the end. With politicies like no cash return in place I don't see how they expect to keep people happy. Most work i do on my house is cash.

Black's Carpet Discount

We thought it might be time to replace the carpet on our stairs, so I called Black's Carpet…read moreDiscount. Eric walked me through a few easy steps to measure the stairs then invited me out to the shop to choose our carpet. I was greeted immediately when I walked in the door and treated like family. The selections would have been overwhelming, but Eric helped me narrow down my choices based on the need for that particular space. Within 20 minutes I was out the door with an install date scheduled less than a week away. The install team were efficient, respectful, kept a clean work space and were finished in what felt like minutes. The end result...well, I wish I'd have called Black's sooner. I had no idea how much new carpet on stairs could transform an entry. Thank you!!!

From the owner: Black's Carpet Discount provides carpeting, vinyl planks, waterproof luxury vinyl planks, and tile…read moresales and installations to the St. Charles County, MO area.

Hoods

3.8

(5 reviews)

Hoods is located across the street from Costco with a huge parking lot. They have several entrances…read moreand a vast assortment of flooring, tile, bathroom, fixtures, and accessories and even some home decor. Their prices seem to be very good.

If you want to prolong a kitchen model, this is your place! We thought Hood's was great when we…read morefirst ordered our KraftMaid cabinets. Kaiti seemed knowledgeable and the process was fairly easy. We made our original purchase on 12/27/25 and were told they would be delivered in about 4 weeks. Well, 6.5 weeks later on 2/10/26 they were FINALLY delivered. KraftMaid seemed like a good quality cabinet but their manufacturing needs major help. We had TWO different cabinets that only had shelf holes on one side. One cabinet with a HUGE scratch on the front frame. One cabinet didn't have the drawer face connected and was sent separately without the proper hardware to install (it wasn't just simply screwing it in). One cabinet that had the wrong door swing. One cabinet the shelf holes started at 7" from the bottom and the other side 7.25". Makes great for level shelves. Finally our end panels for our island were ordered too thick so they would stick out. We went back to Hood's with the list of problems and Kaiti was very apologetic and said she would have everything fixed. We had already installed the 2 uppers without the shelf holes because we didn't notice it until we went to put the shelves in. She said since we did that already she wouldn't order new ones and instead give us a discount. We were ok with that. She also said we would get some sort of reimbursement for the other issues as well, she just needed to contact KraftMaid. Moving forward, the upper cabinet with the large scratch was reordered along with the end panels. She said expect them in 3-4 weeks. This was on 2/18/26. We did not receive the order until 3/26 which was a whole fiasco in itself because they wanted to wait until the following week because they didn't have delivery drivers. Luckily, someone outside of cabinets, I think his name was Matt and the only helpful one at Hood's, got my call and personally picked them up from the local warehouse and delivered it to us. He was awesome. Here's the next best part, Kaiti ordered the WRONG end panels AGAIN!! We're going on 3 months now from our original order date. We go speak with the cabinet manager, Randy, and told him everything. He said he had talked to Kaiti about giving us some reimbursement but she never followed through. Her communication skills were terrible. They only thing she kept relaying is that she gets to retire in several months. She should have retired before we purchased our cabinets. Anyway, Randy only offered us a reimbursement of $250 after spending over $14k on our cabinets. We finally got $500 out of him. Should have pushed for more but we were fed up at this point. He went ahead and ordered the correct end panels and said he would have them expedited and we should have them in no more than 2 weeks. Ha! Ha! This was 3/26 and our end panels finally arrived on 4/22. We will NEVER return to Hood's again. It was an absolute shit show. Almost 4 months for all our correct pieces to come in.

Edwards Carpet & Floor Center

4.0

We just had our house carpeted by the best and professional men (Cory and Taylor). After a shaky…read morestart at the St. Charles location. Those two made our house look wonderful. One suggestion for the office--make follow up calls. There was none. I had to make sure of appointments and times. Also get some knowledgeable sales people. This would of made my rating a 5.

From the owner: Edwards Carpet & Flooring has been serving the St. Louis and St. Charles area for nearly 80 years,…read morecarrying major brands like Lexmark, Dream Weaver, and more. We are the experts in everything flooring, and want to help you with your next project. Stop in to one of our five convenient locations and speak with a member of our highly trained staff today!

HomeTown Floors and More

4.7

The staff at Hometown Floors was great to work with! Our questions were answered immediately and…read morecorrectly, the communication was proactive, and the installation (completed by Skip and Kevin) was flawless. We are very happy with our experience and would recommend them to friends, family, and neighbors!

First -the floors look great. Our installer was fantastic. The business part of this transaction…read morewasn't so good. First quote went up significantly (due to the measurements that I gave them) book, I'll assume that responsibility. Pick out another flooring so the wheelchair can go over it. Then the pricing starts really fluctuating. They've already started tearing out the flooring. Here comes Mr. Hometown himself. Another 2k for subfloor. Absolutely not. Decided to glue it down. No mention of price change. Floors done-look fantastic! Get a call from Mr. Hometown -they will be adding $400 to the second half so that they can pay the installer for putting down glue. Pretty poor business there Mr. Hometown. I really debated about writing this - $400 on top of $18k doesn't sound like much but such poor business Mr. Hometown.

Premium Kitchen and Bath

4.3

(28 reviews)

•$

Our newly remodeled kitchen is absolutely beautiful because of Patrick/ Lead & Mickey. Not only…read morewere these gentlemen professional, & cordial, their expertise, knowledge & recommendations were extremely helpful....especially in choosing our countertop edge. Patrick gets an A+ for his recommendation & assistance. We went with his suggestion & are are beyond happy that we followed his lead. Patrick also went out of his way to help us make sure all the plumbing under the sink was installed in a way that allowed us to bnb install a pullout drawer. Modifications were made to our pantry & Patrick trimmed the cabinets to make it look like the pantry was built into the wall. The finished product is simply amazing! We have received so many compliments from neighbors & family on how beautiful our kitchen is. Thank you Patrick & Mickey in helping our dreams come true! You both are absolutely the BEST!! Ron and Sherri Mercer

We worked with Eric and he was great! He helped make recommendations on different cabinet sizes and…read moreshapes and our kitchen turned out beautiful!

Luminous Flooring

4.9

(29 reviews)

If you're looking for a flooring company, stop looking, you've found them…read more Luminous Flooring exceeded every expectation I had for my kitchen remodel. From the first conversation to the final walk-through, every member of their team was friendly, professional, knowledgeable, and genuinely enjoyable to work with. They made what could have been a stressful project feel easy, and they always showed up with a positive attitude (and a good sense of humor). I'm glad I made a decision to go to the Caseyville Home Show and met these folks. We ran into a few challenges along the way (this is an almost 100 year old house with original floors). They worked with me every step of the way to find solutions and make sure everything turned out right. That level of customer service is hard to find these days. The craftsmanship is outstanding. The attention to detail is obvious, and the finished floors look absolutely incredible, and the price was very reasonable. I couldn't be happier with the final result. It's also refreshing to support a family-owned business that clearly takes pride in its work and treats customers like people, not just another job. I recommend Luminous Flooring without hesitation. If you're comparing flooring companies, you can stop now -- these are your people.

If it were possible, they would get a 10 star rating. Dan Bischoff is outstanding as are the guys…read morewho refinish the floors. Floors were over 50 years old and never refinished. THEY LOOK AMAZING NOW, plus the fact that Dan and his team went out of their way to be extremely helpful and extremely thoughtful and courteous to this elderly woman. Their motto of treating customers like family is a true motto for this company.

O'Fallon Family Floors

4.7

(11 reviews)

We had LVP flooring installed in the basement. The installers,Dan and Jay, did a wonderful job…read more We discovered that we had a damp basement floor. The installers researched the problem and found a product that resolved the issue. They took great care installing the flooring. I could not be happier with the results.

Very pleasant experience working with O'Fallon family floors to replace the carpet in a few rooms…read moreof our house. We had someone out to measure and got a quote promptly. Their pricing was great compared to a few different companies. Went to the store to pick out carpet options and scheduled. The installers arrived right on time and worked quickly. They were just fantastic and cleaned up after themselves. Very pleased with their work and will happily seek them out with any future flooring needs.

HomeTown Floors and More

4.7

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Home Sweet Home Remodeling

3.6

(5 reviews)

This company is run with exceptionally high standards and a strong work ethic. They consistently…read moreproduce beautifully finished work, paying close attention to quality and detail. The owner is hands-on and always stays on top of every aspect of the business, ensuring that everything is run efficiently and to the highest standard. It's clear that he takes great pride in his company and the work they provide.

I signed a remodeling contract in December and paid a 40% deposit. Before work began, I experienced…read moreongoing communication issues and ultimately canceled the project in writing on 1/16. The contract requires refunds within 15 days of cancellation. That deadline passed without a refund. After multiple follow-ups and a formal written request referencing the contract, I received no response. I was ultimately forced to recover the deposit through my bank. After requesting my refund, I was labeled a "problem" customer rather than receiving a timely resolution. While the funds were eventually returned, the process required unnecessary escalation and significant effort.

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Lynn P.

6 years ago

We consulted with various tile companies for an installation of a new kitchen back splash and Prime Time was the only one that seemed the most thorough in their initial visit. Kevin was the only one who had actual samples of the trim and colors of grout he could use and was enthusiastic about the project. Most notably, he didn't tell me to only buy the tile through their company or only go to one wholesale tile company to get the tile. He suggested several places and one of them had exactly what I wanted and at a wonderful price. He gave us the assurance that what we were thinking of would be perfect for our kitchen and that they could perform the job and he provided a bid that day. The bid was in the same ballpark as the other companies I had consulted BUT his square footage measurement came in about 20sf less than one of the bids, and 10sf less than another. At the end of the job we had about 20 tiles left over which we returned for a refund. Between answering all of my questions, showing us actual samples that he was talking about, not making us wait for a bid, and not making us buy just through him we were wanting to go with his company before he even pulled out of the driveway. So different from our other bidders. Additionally, their customer service was exceptional! Kevin put our job on his calendar and the date given was the date they showed up. He was always responsive to emails, checked in the week before the start date and even offered to pick up the tile we ordered. We decided on a 3x12 matte white ceramic tile. Prime Time took care in protecting our counters, floors, stove, etc.... they set up the tile saw in our garage and it was a self-contained unit which did not make a mess at all. The kitchen was clean and looked great after the project. They don't smoke, they clean up as they go along, and they truly care about what they are doing. Their commitment to quality, close attention to details and dedication truly shows in the end product. I'm not an easy person to please, but the fact is Kevin and Lindsey did an amazing job on my kitchen back splash and I couldn't ask for more! I am pleased with the finished project and their craftsmanship and highly recommend Prime Time Backsplash without hesitation. read more

Om O.

5 years ago

We've had new kitchen backsplashes installed in 4 different homes, by different installers, over the years. But holly molly, NONE of them came even close to the quality outcome that we got from Kevin and Lindsey at Prime Time Backsplash. They are definitely the PREMIER installers in the St. Louis area. I can only say that we were speechless at the high level of professionalism and the incredible amount of detail they put into our installation. They were well dressed and groomed (some of the other previous installers were not very presentable). Before Kevin even touched the first tile, he placed plastic sheets on our cabinets all the way down to the floor and rubber mats on top to protect our granite countertops. He spent quite a long time measuring and measuring again. They worked methodically and quickly and never wasted any time, it was all work. At every stage of the installation, they inspected their work with eagle eyes to make sure everything was more than perfect. We had mosaic glass tiles installed with lots of grout lines but each one was perfectly aligned. When they were finished with the job, they cleaned up everything and left our kitchen spotless, Kevin even cleaned our granite countertops at least 3 times and my wife commented how clean and shiny he left them, better than when they were installed! Due to their attention to detail and perfectionism we have a perfect backsplash that is just beautiful. We are in awe that they more than exceeded our expectations and appreciate the incredible job they did. read more

Taylor A.

5 years ago

Kevin and Lindsey did an excellent job on installing the stacked stone we picked for the column in our dining/entryway. It has made the column such an eye-catching and unique detail when you walk into our home. Now it is also protected from chips and dings from our little kids banging into it with toys :) From the beginning when we were searching for contractors, Kevin was quick to respond and even made a trip to the Tile Shop where we purchased the tiles. He gave us the correct estimate of amount needed based on our measurements of the column. He and his wife Lindsey worked together and immaculately cut and assembled these tricky tiles. They are the cleanest and most professional tile setters we have ever worked with. When they left the work areas were spotless and you wouldn't have even known they were there. Kevin came back on a couple of occasions to seal the tile after it was set and to fill and gaps for a seamless look. I appreciated his follow through and commitment to every last detail which shows in their craftsmanship. We definitely lucked out with choosing Prime Time Backsplash for our job and we will absolutely be using Kevin and Lindsey for any tile projects we may have in the future! read more

Cody M.

5 years ago

Kevin and Lindsey are true professionals in their work. Kevin came to do the estimate in person and was very thorough in all of the options we had for our backsplash. He gave great recommendations and helped guide us in decisions we hadn't thought of yet. He was able to get us on his schedule the day we confirmed and communicated about openings that allowed them to do the install sooner. The tile work is perfect with amazing attention to detail. They were prompt in showing up and finished the work in the time estimated. Kevin communicated ahead of time regarding arrival and preparation for the work. They were thorough in setting up the area and keeping it clean and our stuff covered. They treated our home like their own. Kevin and Lindsey are both animal lovers and were super easy to chat with and we felt comfortable having them in our home. They were great with our pups and cat and truly seem like amazing people. We highly recommend them and will use them again in the future for any tile needs we have. read more

Dennis H.

5 years ago

WOW! WOW! WOW! We were so very fortunate to have contracted Prime Time Backsplash for our kitchen backsplash installation. Kevin's attention to detail, work ethic, timeliness and quality of work went above and beyond our expectations. Our kitchen had just been remodeled. Kevin took extra care in protecting our new countertops, cooktop, flooring, etc. The kitchen was left immaculate after the installation. No one could believe we had just had the work completed! The whole process was seamless! Kevin and Lindsey are a dynamic duo and masters at their craft. The level of professionalism and craftsmanship are pure perfection. We loved having them in our home and wouldn't hesitate to have them return. And that is something you can't always say about all contractors and service providers. We HIGHLY recommend Prime Time Backsplash and are giving them a 5+ rating! We strongly encourage you to call them for your backsplash needs. We are confident that you will be completely satisfied. Lynne & Dennis Hummel read more

Sharon E.

5 years ago

From the very beginning it has been a great experience with Prime Time Backsplash. From the initial quotation process, to allowing me access to ProSource for the tile purchase and helping me pick out some new electrical outlets, to Kevin picking up the tiles for me and bringing them out for consultations on the tile placement and the grout color, I couldn't have asked for more. The installation went very well with timely consultations on how things were looking and decision points. They kept the work areas very clean and even swept my garage leaving it cleaner than when they started. They arrived when they said they would and notified me of any delays in arriving which I really appreciated. They took great care with the installation and the backsplash looks wonderful! My backsplash took 2 days to install and was completed on July 15, 2021. I highly recommend Prime Time Backsplash! read more

Kim M.

4 years ago

We were extremely happy with the professional job that Kevin and Lindsey did installing our kitchen backsplash. They took great care in protecting all surfaces of the kitchen and the floors of the kitchen, hallway, and garage. They did an awesome and precise job of cutting and installing my basketweave tile pattern, kept all areas very clean, and were very quiet throughout the entire project. I was particularly impressed that the pattern lines matched perfectly around corners and the wrap around on the edge of the kitchen. Everything was beautifully done. I would highly recommend their services and will contact Prime Time Backsplash again on my next tile project! read more

Pete K.

5 years ago

Prime Time just installed our beautiful backsplash and everyone loves it. They exceeded our expectations. The cabinets weren't square to the countertop, and they cut 1/4" glass tiles around the top to fill in the gap and it looks amazing and done properly. I told them they are perfectionists which is what you want in a contractor and sadly hard to find today. They covered the floor and countertops so nothing could be damaged. They also cleaned up the dust, my kitchen was cleaner than when they started. I would recommend them for your tiling needs and you are also supporting a small business. read more

Pam B.

6 years ago

Kevin and Lindsay were so easy to work with! I would definitely recommend them. I could tell when I first met with Kevin that he is a perfectionist, which is exactly what I wanted from someone installing my backsplash. He had great ideas of how to make it look the best. He was able to start my job quickly and it only took 4 days to completely transform my kitchen. They made sure I was happy and the space was clean before they left. I'm so happy I picked them for our project! read more

Summer R.

6 years ago

We were thrilled with the work provided by Prime Time! From estimate to completion, Kevin was responsive, knowledgeable, professional, and great to work with. We shopped around prior to going with them and Prime Time's price was not only better, but the craftsmanship and attention to detail was also far superior. We couldn't be more pleased with your work and love the way our kitchen turned out. For what it's worth, it also felt nice giving our business to such nice people! read more

Michael C.

6 years ago

Prime Time Backsplash did an outstanding job installing our backsplash in our kitchen. We are very pleased. Their expertise and professionalism is second to none. Prime Time Backsplash provides first time quality and takes great pride in their work and it shows. We will tell all our friends what a wonderful job they do and be sure to use Prime Time Backsplash in the future. Mike & Pat Cimicata read more

Denise S.

5 years ago

This was our first time using PrimeTime Backsplash and I am happy to say it was one of the BEST home improvement experiences we have ever had. It starts with the initial quote all the way through completion. Their attention to detail and quality of work was way above our expectations. They were punctual and so easy to deal with. We have already recommended them to two friends. read more

Linda W.

6 years ago

Kevin and Lindsey are Awesome! The work they did in our kitchen was beyond our expectations! They took great care to protect our cabinets, countertops and floors. They are professional and courteous. Kevin is a master at his craft, has an eye for detail and precision! We are so pleased with our new backsplash, can't stop looking at it! Thank you Prime Time Backsplash! read more

Greg D.

6 years ago

The Tile store on Mid Rivers gave me a list of installers to call for our backsplash job. I called 3 different companies and luckily Kevin from Prime Time is the only one to return my call. Could not be happier with they attention to detail & quality of work from Kevin & Lindsey. Already planning our next tile job and would not think of using anyone else!!!!! read more

Katie T.

5 years ago

Kevin and Lindsey just installed a backsplash in our kitchen and it is absolutely gorgeous! I am so in love with it. They are so great to work with. Answered all my questions, very knowledgeable and thorough, pay attention to detail, the craftsmanship is amazing, from start to finish it was so smooth. Highly recommend them! read more

Bob B.

4 years ago

Prime Time backsplash did an excellent job of preparing for and installing our new backsplash. The kitchen looks great. I appreciate their quality, craftsmanship, and attention to detail. read more

Derrick B.

7 years ago

Kevin did a great job! He was courteous, professional and always on time to do the job. I would highly recommend his services to anyone looking to get a new backsplash. read more

Jeffrey W.

5 years ago

Kevin and Lindsey provided top quality workmanship and all for a fair price. Both were very kind and a pleasure to have working in our home. Thank you both!!! read more

Christine S.

6 years ago

Kevin did a fabulous job on our backsplash in the kitchen. He's extremely responsive and professional. The work was done meticulously!

Elizabeth C.

4 years ago

We have hired a lot of companies over the years. Prime Time Backsplash was by far one of the easiest to work with. Great results!

Prime Time Backsplash - tiling - Updated August 2026

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4.2

(5 reviews)

Fixed up a rotted soffit in just a couple hours. Fair price, fantastic job, perfect service.read more

I've called Andy OnCall for painting and plumbing help. I'm completely happy with both the…read morepainting and plumbing repair Andy OnCall did Its very nice that the office calls ahead of time to make sure I have the date on the calendar, then if the technician is running late the call to let me know when they'll get there The guys have been great, friendly, professional and do a neat and clean job as they work.

JCP Roofing

John and crew are amazing! The best price with the best quality work. John is attentive to all work…read morebeing done making sure it is exactly how you want it. Would not ever use anyone else for remodeling or roofing work. He is very knowledgeable and has contacts for all projects needed.i needed foundation work before my remodel and he had a contact that was half the cost of the other quote I got.i had a full gut kitchen remodel and new countertops for restroom. My kitchen and restroom are top notch now! Fast at getting the job done. I will be using for any future projects. Go with them, you will not regret it!!

We had hail damage from a storm in July and our roof and gutter downspouts needed to be replaced…read more We had Travelers Homeowners insurance and JCP Roofing is one of their recommended contractors. I contacted John, the owner, who promptly came out, got on the roof and inspected it, and said his team could replace the roof within 6 weeks, which was good with our schedule. Our house has a turret with an 18 on 12 roof pitch so this was NOT an easy roof to replace either. John submitted a contract that specified the type and amount of shingles, materials for the code upgrade, roof tear off and gutter downspout details. He asked for payment of my deductible and the front half of the insurance payment on the day they arrived to start the job. He also said he would provide a lien waiver upon completion and receipt of the final payment. Another roofer wanted half down on contract signing and when I asked about a lien waiver, I was told I would have to talk to the owner about that. They went out of business a few weeks later... Our roof size is 53 squares. JCP Roofing removed and replaced the roof in 2 DAYS. Quality is outstanding and after the cleanup, I would have never known they were there. The gutter downspouts were replaced a few weeks later and it took his team a few hours to do that. Those also look great and they added a couple of extensions as needed to direct the water anyway from the house. John is very personable and professional and easy to work with. His team does great work so if you need a new roof JCP Roofing is your go to company.

Fast Restoration