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    St Charles Bend

    2.3 (105 reviews)
    Open 12:00 am - 11:45 pm
    Updated 2 months ago

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    8 years ago

    Worst hospital I've ever been to. Just so bad. Pitiful it's the only hospital nearby. Would rather drive to Portland for hours than go here.

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    Page 2 of 3

    Ask the Community - St Charles Bend

    Review Highlights - St Charles Bend

    Charles Hospital in Bend, Oregon, during my hospital stay (as a COVID-19 pneumonia patient) October 20th through October 24, 2021.

    Mentioned in 3 reviews

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    Summit Medical Group Oregon - Eastside Clinic - BMC Eastside Clinic

    Summit Medical Group Oregon - Eastside Clinic

    2.3(97 reviews)
    0.2 mi

    Urgent care can be challenging. I had a problem. Checked in and gave a urine sample. The…read moreresults of that were negative but was told the final result would take two days. I checked out. Two days latter - no call. I tried to call two times but gave up after twenty minutes. What they were quick at was the bill. I was okay with paying something. I called - after thirty minutes I gave up. I sent an email with a question. No response. In the real world when services aren't performed there is usually a discount. Maybe 10 percent? The money isn't the issue but the utter lack of follow through and responsiveness was appalling.

    I went there for unilateral ear pain and swollen preauricular lymph nodes. We suspected bacterial…read moreear infection and I was on day 4 of prescribed augmenten from an MD I saw through telemedicine. I came to this UC because pain was getting worse and ear was draining while I was visiting family in the area and I wanted someone to visually see it in case it wasn't bacterial. My first mistake was picking this establishment without reading the reviews. Staff was professional enough but rushed and appeared understaffed. The male medical assistant became oddly snarky after I revealed I work in dermatology, which was quite awkward. The NP I saw later looked at my ear for maybe five seconds and said there was no evidence of a bacterial infection and I should stop the antibiotics. They said the MD I saw virtually was likely wrong about it being bacterial since they didn't see me in-person. After peeking at my nose and noticing it was draining (I have allergies in Central Oregon) they said all my pain must be due to congestion and to do anti-congestive meds OTC. Sounds reasonable enough. I have a lot of faith in medicinal professionals, so I tried their treatment for the next 24-48 hours. Unfortunately I ended up needing to be driven to the ER a couple days later because the pain in my ear went from painful to agony and it was draining even more pus with some blood. Long story short I needed to be admitted for mastoiditis (seen on CT scan) and had to go on multiple antibiotics and steroids. ER naturally did a culture of the external ear canal too, which grew out a heavy growth of pseudomonas aeruginosa (aka bacteria). My eardrum ended up rupturing from the infection which was extremely painful and may have damaged my hearing (although I haven't seen ENT yet to confirm). Overall, I'm very disappointed with the care I received here. I'd like to assume they were doing their best and I know misdiagnoses happen to even the best of providers. But I can't help but feel that if I had seen someone less rushed, more empathetic, and better trained I would have gotten what the original provider I saw thought was an infection confirmed and received earlier treatment. Maybe then I could have avoided an expensive ER visit and weeks of pain. But who knows. The $300 out-of-pocket cost for a 5 minute visit here just rubbed salt in the wound considering their "care" actually caused me a delay in treatment and caused me great amount of pain in the end. I would avoid this establishment if at all possible.

    Photos
    Summit Medical Group Oregon - Eastside Clinic - Waiting to get checked out...

    Waiting to get checked out...

    Summit Medical Group Oregon - Eastside Clinic - From the bed/"room" I was put in. They're very spacious.

    From the bed/"room" I was put in. They're very spacious.

    Summit Medical Group Oregon - Eastside Clinic

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    St Charles Health System - Emergency Care

    St Charles Health System - Emergency Care

    3.1(21 reviews)
    0.1 mi

    Definitely one of the better ED's if I had to compare…read more Check in person was lovely and quick, efficient and kind. The person who did my vitals was great. Taylor the RN (who served in the Navy) was excellent, friendly, funny, gentle, SO kind. Dr Mattheson (sp?) was knowledgeable, patient, an excellent provider, quick, very friendly. Went in Saturday night because I had a foreign object that went into my toe. I tried to remove it myself with a pocket knife (don't worry I'm a nurse) but the pocket knife in my first aid kit was too dull. This ED was the only place opened close to sunriver. I was checked in quickly, had my vitals taken quickly. Moved to a bed in the hall quickly. I must admit, working in healthcare myself I felt SO embarrassed for coming in taking up a bed when my issue was so minor. But due to childcare issues it was the only time I could feasibly go. I believe there was concern for my safety or they may not have wanted me to hear the conflict happening in another room so they moved me swiftly to another area of the hall, I wasn't bothered by the other patient but it was kind that they wanted to move me. But after they had me settled in the new location I was treated quickly by Dr Matheson, then bandaged up by Taylor my RN. Top quality care, made me feel better and got the huge deeply embedded splinter out of my toe. Offered me pain meds and gave me wound care supplies and sent me on my way. Overall very pleased with my care, probably wouldn't have even gotten as good of care at the place I work (just kidding, the providers and nurses where I work are great). Would rate the very very highly.

    I am in from out of town and am currently seated in the Waiting room going on 5 hours. I have…read morewatched people who arrived after me come and go while I wait to be seen. I have never had a worse experience. Also they should consider turning the air conditioning off. This is absolutely ridiculous.

    Center For Integrative Medicine

    Center For Integrative Medicine

    3.3(7 reviews)
    1.6 mi

    I do not recommend these practitioners at all…read more I started seeing Flattery about 9 years ago for Lyme Disease. For the first two years we did several expensive treatments (none of which worked). Around 2.5 years into it, I was in a serious car accident and almost broke my neck. The Lyme had already affected my back and neck, therefore I was at a pain level of around ten at all times for about a year solid. I had lost 30 pounds, I was bedridden and I was suffering tremendously. Lyme is a pain syndrome that is astounding. It's almost indescribable. I essentially begged Flattery for pain medication, but he always made me feel like I was a pathetic junkie. One day I even confessed to him in tears that I was ready to end my own life because I was suffering so badly. Eventually I developed a street connection for Oxycontin until I was able to get my situation under control by stopping Flatterys treatments and doing the Buehner Protocol. I have since recovered about 90% and I haven't taken any pain medication in about 5 years. When my car accident attorney requested my records from Flattery, almost every report said the same thing, something to the effect of, Chris looks and seems sad. It was almost as if he was cutting and pasting the summaries. Another impetus for me stopping the treatments was that I had burned through my life savings. It felt like all the interest in helping me was gone once the money was gone. Flattery started making comments like "I'm not sure if I really believe that you're sick" or other jabs about me being a drug addict. Having a Naturopath that approaches Lyme in that manner is not at all comforting although it did empower me to take my situation into my own hands. It was an incredibly lonely time. At that point I was working with Flattery only to refill my prescriptions. One of them was for Gabapentin. It was not uncommon for me to have to place 4 to 5 phone calls begging for refills. Sometimes it would take as long as 20 days for the refills. One time I ran out of Gabapentin on a photoshoot and my withdrawal symptoms were so severe that I literally thought I was going to die. It was the worst panic attack I have ever experienced and it was in front of a new client and some very wealthy homeowners. Eventually I started seeing another practitioner in his office named Keith Bell hoping that I would be able to get the scrips refilled in a timely manner. As of this writing, I have placed 4 - 5 phone calls to their office begging for a refill for ointment for mysterious skin rashes. It has been almost 17 days since the pharmacy sent the first request over and still no luck. It looks and feels like my hands are going to rot off and I have a rash on my shin that's the size of a donut. It's incredibly unsettling. The ointment gets rid of them but I don't have any left. It is not uncommon for me to have to stop by their office, make several phone calls and wait several days to get Bell to do a refill for me. This has caused me a great deal of unnecessary stress. About 4 years ago, I developed a hand infection from the rashes and was hospitalized, had surgery and almost lost my hand. The last thing a person should stress over is something as simple as a refill. My experience with Lyme and the medical community (even the Naturopaths) has been mostly resentment, humiliation and hopelessness. It is absolutely no way conducive to healing. It's demoralizing. Tomorrow I will be ending my relationship with the center for integrative medicine and leaving with what little dignity I have intact.

    These guys are awesome. Equal part natural remedies and western as needed. They consider the whole…read moreperson and I take my kids as well as myself here for yearly check-ups.

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    Center For Integrative Medicine
    Center For Integrative Medicine
    Center For Integrative Medicine

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    St Charles Bend - medcenters - Updated May 2026

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