Following a Motor vehicle accident my vision was noticeably different: I went here for help…read more Dr McCoy has been seeing and following up with me. She's straight forward and utilizes your appointment time for exam: not chit chat. Although if you're there for the company, may not be for you: I've been quite thankful for her dialogue, knowledge, and help on the road to recovery.

Urgent care can be challenging. I had a problem. Checked in and gave a urine sample. The…read moreresults of that were negative but was told the final result would take two days. I checked out. Two days latter - no call. I tried to call two times but gave up after twenty minutes. What they were quick at was the bill. I was okay with paying something. I called - after thirty minutes I gave up. I sent an email with a question. No response. In the real world when services aren't performed there is usually a discount. Maybe 10 percent? The money isn't the issue but the utter lack of follow through and responsiveness was appalling.

I was on a camping trip with my family from out of town and needed medical attention…read more And I'm so glad I found St. Charles Hospital in Bend. From the minute I walked into the emergency department I was taken care of in a very kind, efficient and professional matter. It was about 7 o'clock at night when I checked in with a friendly lady (unfortunately I don't remember her name). The check in was easy and quick. After only spending a short period in the waiting area I was seen by a wonderful triage nurse (Jacquie). She asked me some questions and I was immediately taken into a room where another nurse (Mike) looked after me. The room and the hospital itself is very clean and modern. Mike took some blood, brought me warm blankets and started an IV line. Just shortly afterwards I was seen by Dr. Ryan Petersen and nurse Emma who did an exam. Both were very respectful and professional. I also had to get an ultrasound and Erin made me feel calm and took care of me ever so gently. As my husband and son were waiting in our RV just outside on the parking lot we were given a list with nearby hotels and parking facilities, which was truly thoughtful. Both my husband and son were able to come and see me for a short period of time for some much needed support. Later that night I was discharged and Cody one of the hospital administrators took my details. We had a brief yet deep conversation and I could feel that I was not just a number or patient, but a human being with physical and emotional needs. The staff at St. Charles hospital is just excellent. They do listen and they do care!! Dr. Petersen came to see me one more time before leaving the hospital and handing me my discharge papers as well as explaining what had happened and how to handle the aftercare. Even though I was relieved to leave the hospital Nurse Mike made farewell just a little harder! Mike: you are an amazing nurse and such a wonderful person with a big heart! I'm so thankful for you! I must say that I'm more than impressed with the care this hospital provides. The emergency department surely has a fantastic team and everyone is going out of their way to make patients feel comfortable, reassured and safe. I have so much appreciation, respect and gratitude for each and everyone going the extra mile! Thank you ever so much for all your sweetness, kindness, compassion, professionalism and hard work!!!

Arrived at ED Check-in at 10:06, had vitals taken 20 minutes later, then NOTHING for over 5…read morehours...and counting. No way to get any info on where I am in the queue. Should have gone to Redmond's ED, where there were only 4 waiting. This system is poorly managed and understaffed. Avoid if at all possible!!! I'm going home in another hour and will go to Redmond tomorrow, if I survive.

Amazing, wonderful care. Thank you for taking care of me. I'm new to the cancer scene and they've…read morewalked me through every step with compassion and care.

We checked into cancer center bend to have my family member get an antibiotic infusion. The…read morereceptionist instructed us to sit in waiting room. 35 minutes pass. I asked the receptionist why it was taking so long and she said you need to go upstairs to the infusion room. Very poor communication and felt very ignored. Poor customer service!!! No one even apologized

The scheduling department is a mess! Trying to get an appointment is the worst anywhere. The Triage…read morepeople are great and very helpful when using My Chart.

Dr Sultan is amazing. His medical assistant had it out for me from beginning. telling me that we…read moreare close in age. then corrected my medications when it wasn't being pr by them. I am very un happy with her bedside manner. Dr sultan was fantastic.

Paul Brooksbank was the person who wrapped my broken arm . Lovely British fellow . The doctor was a…read moresilly little TV doctor . Some other extraneous helpers were nice. Riding my bike like a teenage boy, caught up with me.

Understaffed and poorly managed hospital. Poor care given to 92 year old invalid female that can…read morenot control her bowels or bladder. They sent her home with no diaper on. Really lame and truly uncaring. I thought maybe hospitals would improve after the COVID fiasco but they have not. It's time to replace hospitals with some frequency healing or other alternatives. This hospital model mostly does not work and people die or are mistreated.

I love that you can check in online before you even leave your house. I love that they have a sign…read moresaying to stay in your car and check in by phone if you're contagious. So nice to not be surrounded by sick people when I'm there for an injury! I went in for a headache that was getting worse every day and had started to progress to numbness in my arm. I was initially evaluated by an actual RN who was super nice and knowledgeable (I found out he used to work in the ER). Then I had a super thorough evaluation by a nurse practitioner. I truly thought something was wrong with my head but she knew to also check my neck and it was a neck injury! Great diagnosis and treatment. Loved being taken seriously (in Utah I have been blown off and misdiagnosed so many times I avoided urgent care whenever possible). So happy to know I can get quality care without waiting for my PCP to have availability!

Efficient and professional - after tripping on uneven pavement, I was in and out in 90 minutes for…read morean assessment, X-ray, and splint. Well done.

What a wonderful group of people. I've been here several times now, for myself and my kiddos as…read moreMVA treatment and follow up. I have been impressed every time at the efficiency, and time they've taken with us. Having one facility that does all they do, is great for Bend.

I understand times are hard during Covid and everyone needs to be extra patient. But peoples time…read morealso is something to not be taken for granted. They tell you to wait in your car. You cannot leave. They will call you when it's time. They estimated 1-1.5 hours. I've been waiting in the car with my 3 kids for almost 4 hours and there is no end in sight. I'm sure they're sick of the public and so when I try to get information, they assume I'm rude and treat me like crap. I just want to make a decision if I should continue to wait or call it a day based on real information.

Definitely one of the better ED's if I had to compare…read more Check in person was lovely and quick, efficient and kind. The person who did my vitals was great. Taylor the RN (who served in the Navy) was excellent, friendly, funny, gentle, SO kind. Dr Mattheson (sp?) was knowledgeable, patient, an excellent provider, quick, very friendly. Went in Saturday night because I had a foreign object that went into my toe. I tried to remove it myself with a pocket knife (don't worry I'm a nurse) but the pocket knife in my first aid kit was too dull. This ED was the only place opened close to sunriver. I was checked in quickly, had my vitals taken quickly. Moved to a bed in the hall quickly. I must admit, working in healthcare myself I felt SO embarrassed for coming in taking up a bed when my issue was so minor. But due to childcare issues it was the only time I could feasibly go. I believe there was concern for my safety or they may not have wanted me to hear the conflict happening in another room so they moved me swiftly to another area of the hall, I wasn't bothered by the other patient but it was kind that they wanted to move me. But after they had me settled in the new location I was treated quickly by Dr Matheson, then bandaged up by Taylor my RN. Top quality care, made me feel better and got the huge deeply embedded splinter out of my toe. Offered me pain meds and gave me wound care supplies and sent me on my way. Overall very pleased with my care, probably wouldn't have even gotten as good of care at the place I work (just kidding, the providers and nurses where I work are great). Would rate the very very highly.

Stalingrad 97702- St Charles ER: I was in the Er 2 times…read morerecently. First, when I was hit by car on my bike. The doctor seemed high, the nurse was a mean girl. The DNR guy was nice, as was Paul Brooksbank , the cast wrapper. Being British, he had a head start. I went in again to re wrap my cast, as I was looking like Tales From The Crypt. The rooms, the halls, look like Russian internment camps. Wtf has happened to the noble art of Medicine? Doctors have always been a crapshoot, but MEDICINE is a land of miracles. The PA, Lisa Kotler, the second round was wonderful, as was Jason, another nurse, but those rooms looked like a rundown homeless shelter. All I'm saying is, geez, just because Gen Z has spat on Compassionate Work, Et Al, it should be maintained by the elders of the tribe.

Center For Integrative Medicine is a very welcoming professional practice. The front office staff…read moreare very accommodating and informative. Wait times are ideal for an integrative practice of doctors who actually spend time with their patients and are truly dedicated and focused on overall health. I have been seeing Dr. Payson Flattery for 4 years and he has been diligent and very committed to my treatment. He is open to other forms of treatment and really listens to how you are feeling. I highly recommend this practice.

I do not recommend these practitioners at all…read more I started seeing Flattery about 9 years ago for Lyme Disease. For the first two years we did several expensive treatments (none of which worked). Around 2.5 years into it, I was in a serious car accident and almost broke my neck. The Lyme had already affected my back and neck, therefore I was at a pain level of around ten at all times for about a year solid. I had lost 30 pounds, I was bedridden and I was suffering tremendously. Lyme is a pain syndrome that is astounding. It's almost indescribable. I essentially begged Flattery for pain medication, but he always made me feel like I was a pathetic junkie. One day I even confessed to him in tears that I was ready to end my own life because I was suffering so badly. Eventually I developed a street connection for Oxycontin until I was able to get my situation under control by stopping Flatterys treatments and doing the Buehner Protocol. I have since recovered about 90% and I haven't taken any pain medication in about 5 years. When my car accident attorney requested my records from Flattery, almost every report said the same thing, something to the effect of, Chris looks and seems sad. It was almost as if he was cutting and pasting the summaries. Another impetus for me stopping the treatments was that I had burned through my life savings. It felt like all the interest in helping me was gone once the money was gone. Flattery started making comments like "I'm not sure if I really believe that you're sick" or other jabs about me being a drug addict. Having a Naturopath that approaches Lyme in that manner is not at all comforting although it did empower me to take my situation into my own hands. It was an incredibly lonely time. At that point I was working with Flattery only to refill my prescriptions. One of them was for Gabapentin. It was not uncommon for me to have to place 4 to 5 phone calls begging for refills. Sometimes it would take as long as 20 days for the refills. One time I ran out of Gabapentin on a photoshoot and my withdrawal symptoms were so severe that I literally thought I was going to die. It was the worst panic attack I have ever experienced and it was in front of a new client and some very wealthy homeowners. Eventually I started seeing another practitioner in his office named Keith Bell hoping that I would be able to get the scrips refilled in a timely manner. As of this writing, I have placed 4 - 5 phone calls to their office begging for a refill for ointment for mysterious skin rashes. It has been almost 17 days since the pharmacy sent the first request over and still no luck. It looks and feels like my hands are going to rot off and I have a rash on my shin that's the size of a donut. It's incredibly unsettling. The ointment gets rid of them but I don't have any left. It is not uncommon for me to have to stop by their office, make several phone calls and wait several days to get Bell to do a refill for me. This has caused me a great deal of unnecessary stress. About 4 years ago, I developed a hand infection from the rashes and was hospitalized, had surgery and almost lost my hand. The last thing a person should stress over is something as simple as a refill. My experience with Lyme and the medical community (even the Naturopaths) has been mostly resentment, humiliation and hopelessness. It is absolutely no way conducive to healing. It's demoralizing. Tomorrow I will be ending my relationship with the center for integrative medicine and leaving with what little dignity I have intact.