Reviewing medical facilities and professionals is something I've avoided in my years on Yelp. I'll…read moremake an exception for High lakes Health Care, and this applies to the organization, not any particular office or provider. My insurance provider recently sent me a letter informing me that HLHC had opted out of their plan, meaning my primary care physician (PCP) was now out-of-network. HLHC chose the end of the year to do so and failed to inform me in a timely manner, or at all actually. I had to call to confirm what my insurance provider was telling me. (My PCP said they sent out letters but I never received one. No notice was given on their much more certain patient portal.) That's inexcusable. Given the timing, I'm certain that HLHC had contemplated and determined to drop my insurance well before the end of the year; specifically it was probably before the Medicare open enrollment period had closed. Which is important because I'd have liked the option of changing insurance rather than changing my PCP. This isn't the first time HLHC has done me wrong. A few years ago, my then PCP decided to leave town but rather than allowing me to shift to another of their providers as an established patient, HLHC now considered me as unestablished, meaning I had to wait months to get an appointment. Good doctors, good facilities, lousy business practices.

My son's PCP at HLHC has been out on medical leave. In the interim he has seen two other docs in…read morethe clinic. Both have been completely inept. My son is on the autism spectrum and neither doc had any experience working with neurodivergent patients, nor did they attempt to make an effort to engage him in the conversation of his care. I sit with him during appointments (per HLHC's request). Based on the poor quality of care, I will be moving to another network of providers.

I love that you can check in online before you even leave your house. I love that they have a sign…read moresaying to stay in your car and check in by phone if you're contagious. So nice to not be surrounded by sick people when I'm there for an injury! I went in for a headache that was getting worse every day and had started to progress to numbness in my arm. I was initially evaluated by an actual RN who was super nice and knowledgeable (I found out he used to work in the ER). Then I had a super thorough evaluation by a nurse practitioner. I truly thought something was wrong with my head but she knew to also check my neck and it was a neck injury! Great diagnosis and treatment. Loved being taken seriously (in Utah I have been blown off and misdiagnosed so many times I avoided urgent care whenever possible). So happy to know I can get quality care without waiting for my PCP to have availability!

Efficient and professional - after tripping on uneven pavement, I was in and out in 90 minutes for…read morean assessment, X-ray, and splint. Well done.

Dr. Nix was great! We had seen a lot of questionable reviews for High Lakes Healthcare in general,…read moreand we were a little concerned. However, after today we have nothing good to say after our appointment. We had our first baby about 10 days ago and have had difficulties with breast-feeding and the baby latching onto the breast. We were made aware of a potential posterior tongue tie and that is what we came to High Lakes for. Dr. Nix was very caring and informative. She gave us all of the information that we needed to make an informed decision. When we decided to do the frenotomy. She was able to do the procedure immediately at that appointment. After the appointment, she was very supportive and helpful. She even gave us her cell phone number in case we need to call her for an emergency. Now we just have three weeks of exercises!

Dr. Melanie Black was extremely rude and unprofessional. I wouldn't recommend seeing her at all…read more She gave zero effort to answer any questions and shut down all concerns in a condescending and rude manner.

Really appreciate the staff and Havilah! Professional,…read morereal, compassionate and informative!

Want a doctor that actually listens? GO HERE! Amazing feeling being heard. I honestly can't say…read moreenough about the kindness I felt from Rachel.

this man claims he is a specialist of allergies and testosterone, the latter I believe he has…read moreplenty of his own medicine, he was rude insensitive and had no knowledge of standard procedures nor anaphylactic responses to food or environmental sensitivities and mast cell activation nor had he ever even heard Hereditary Alpha Tryptasemia (HAT) I should have thrown out Systemic Mastocytosis but no wonder he looked annoyed when i was referrering to The Dkit mutation test I just had ,in all fairness most people and Drs haven't, not even I, until my Immunologist tested me for it and referred me to oncology ..so without even a basic understanding of a very real disease or without bothering to research it first he wrote in my chart that I was a hypochondriac ,yet he ordered my gastro surgery?? He had the audacity to tell me to stop talking as" he didn't have alot of time here" WOW?!?!?!and repeated What do you want me to do about it?" Mind you I am facing Oncology consultation Iam bedridden and rely on epi pens after a bite of food i once l;oved two months ago ,i can no longer feel my mouth or nose and worried about the time I have left on this planet period , and due to the delays of him and his subpar clinical staff in whom I and many others have questioned the validity of the clinic overall .No bedside manner although it was a quick buck with telehealth, nor sensitivity training or medical expertise it seems when it comes to functional medicine at least or allergies laboratory biomarkers in their importance of the management and root cause of chronic illness they just stack as many telehealth appts for payment rendered and care not for the healing of their victims or who they hurt with their careless comments and stigmatized misdiagnosis, I feel completely violated and my HIPPA and patients rights were trampled in his aggravated and testosterone filled field. I will be filing complaint with Oregon Medical Board& health and human services as I have the records and medical diagnostic codes from a board certified immunologist to back up my behavior, my disease and my request so what's his excuse, These Charlatans are overrunning what used to be a respected field called naturopathy, matter of fact please google it, anyone can become a functional medicine coach there's a course on Facebook right now for $97 from Accreditor Academy, claiming nurses can charge patients hundreds of dollars and most patients have no idea, they mistake him for a Dr when in fact hes just a angry quack...dysfunctional practitioner sums it up pretty well, keep your money and find someone with real knowledge and a caring heart

Extremely dismissive. Seems board and irritated by patients. Does not take his patients seriously…read moreand could not seem to care less about his patients issues. All around terrible. I have no idea why someone with this attitude would go into this field. Zero empathy or patience. I'm shocked.

I've been a patient of Dr. Gonsky for a couple of years now. I'm very happy with the knowledge and…read moreservice his office brings. Very trustworthy and a great listener. I never feel rushed and I feel like Dr. Gonsky and the rest of the staff genuine care about my well being. Highly recommend!

It was my first time getting lip injections and I am SO glad I found Dr. Carey! I almost don't want…read moreto write this review because this is my little hidden gem and I want it all to myself lol!! Dr. Carey: She is a genuinely kind, patient, and professional human being. I believe she is a doctor who worked at the hospital and transitioned to open her own med spa. I love that she has extensive clinical experience OUTSIDE of the beauty world. It made me feel safe and like I was going to receive quality care no matter what. The procedure: She really took her time to understand my desired look. I was also open to her opinions and she helped me to create the perfect NATURAL pout. Pain wise (for me) I'd say it was 3/10. The numbing ointment really helped. Post-care: She sent me home with a post-injection serum. I actually think it really helped to get the bruising/swelling down quickly. You can see in my photos that by day 6 I was pretty well healed! Scheduling: While most spa's in Bend were booked 4 weeks out, Dr. Carey was able to fit me in the next week. She spent about 20 minutes on the phone to make sure she answered all of my questions. I felt safe and excited for my big day! The facility: It's the perfect combo of home-y & clinical. It is bright, clean, and is located inside of a cute little cottage in a great part of town. Parking was a breeze. Miscellaneous: Dr. Carey helped me pick out a few sunscreens & a retinol product. She has a great variety of brands and formulas. If you are getting any aesthetic work done, I would absolutely recommend Bend Aesthetics & Wellness. Can't wait for my next visit!

While the location is uniquely tucked in the back of a gym, the space itself is very fresh, clean…read moreand modern. Jamie Hopewell, FNP was very professional and ensured I was satisfied with my results. She offered me options for treatments and explained them thoroughly. Follow-up care was outstanding. I would highly recommend her services.

Please take this review into much consideration when choosing if you should visit here or continue…read moreto come here for any medical reason. This is a sincere warning from the bottom of my heart. This place and the employees here, including Dr.Mann, almost killed my mother. She is lucky to be alive and in much extra pain because of the negligence that occurred here. Unfortunately, it gets worse. To make a long story short, my mom was misdiagnosed, told to take a supplement that in turn made the real matter much much worse and then to top it off when she came back for the follow up and things ended up being worse and she asked about the validity of the diagnosis and for follow up testing she was treated in a rude manner and with complete disrespect. My mom is the greatest and most kind person I know and she does not deserve this. This is not like messing up a food order or some other small mistake. This is life and death. Do not come here. The rude treatment after the fact blows my mind and really pushed me to write this review. I just don't want anyone else to go through the extra pain - which will last a long time in my mom's situation. To think it could not be as bad as it is really gets me and trust me no family should go through this and then be treated in such a manner.... Don't come here and consider going somewhere new if you already are coming here and at least if you really feel like something is going on inside you get a 2nd opinion, it could save your life.

Very through and listens well. She made me feel very comfortable having just moved here. I would…read morerecommend her to anyone.