Had a great experience with Highlakes urgent care this Sunday. Matt Wilson answered the phone and…read morewas pleasant and informative. He set me up with a video chat with Doctor Monica Giamellaro who was lovely. In a pinch , on a Sunday before a Holiday my experience was terrific and I am on the way to kickin Covid back and out a here!!! Thanks Team

Highly recommend. NP Ashley L and Matt were great. Virtually no wait. Fast test results. They both…read morewere warm and listened to my symptoms (I never felt rushed), and best of all, resolved my health issue!

I love that you can check in online before you even leave your house. I love that they have a sign…read moresaying to stay in your car and check in by phone if you're contagious. So nice to not be surrounded by sick people when I'm there for an injury! I went in for a headache that was getting worse every day and had started to progress to numbness in my arm. I was initially evaluated by an actual RN who was super nice and knowledgeable (I found out he used to work in the ER). Then I had a super thorough evaluation by a nurse practitioner. I truly thought something was wrong with my head but she knew to also check my neck and it was a neck injury! Great diagnosis and treatment. Loved being taken seriously (in Utah I have been blown off and misdiagnosed so many times I avoided urgent care whenever possible). So happy to know I can get quality care without waiting for my PCP to have availability!

Efficient and professional - after tripping on uneven pavement, I was in and out in 90 minutes for…read morean assessment, X-ray, and splint. Well done.

I understand times are hard during Covid and everyone needs to be extra patient. But peoples time…read morealso is something to not be taken for granted. They tell you to wait in your car. You cannot leave. They will call you when it's time. They estimated 1-1.5 hours. I've been waiting in the car with my 3 kids for almost 4 hours and there is no end in sight. I'm sure they're sick of the public and so when I try to get information, they assume I'm rude and treat me like crap. I just want to make a decision if I should continue to wait or call it a day based on real information.

Went in for a pre-employment physical and the attitude of about 90% of the staff that I interacted…read morewith wasn't positive. I guess when you go in for anything but a COVID test it throws them for a loop. They all acted like they didn't want to be there and they all came off cold and SUPER condescending. It says a lot when even the patient after me was given the same response. Not going back Not impressed

After 15 minutes on hold waiting for an appointment scheduler, I finally hung up. Unable to secure…read morean appointment with my physician, I am unable to have the lump on my breast looked at. Ridiculous process: having patients absolutely unable to even get an appointment.

my grandmother had an appointment to get an x-ray so we were waiting in line, while waiting i…read morenoticed a bald old man with absolutely no sense of style nor morals it seems going on and on and on about the same thing and the absolute angel of a receptionist who was dealing with this man baby kept trying to explain that she doesn't have the ability to do what he kept moaning on about. while that was happening my grandmother and i got called up RIGHT NEXT TO HIM (i put myself between the tantrum and my grandma for her safety), about 2 minutes in he started to degrade the receptionist at that point i couldn't hold my tongue anymore because bro you're a FULL GROWN MAN old and all and throwing a pissy fit over nothing, so i told him "maybe you should start acting kind and be graceful and not throw a fit" he started going after me telling me that i don't know what he's gone through (you could have been waterboarded and set on fire and you still would never have a reason to treat another person like that) and at that point everyone jumped in because he stepped forward and stuck his finger in my face (i would like to say thank you to the staff that did i appreciate you all). i would just like to say that the ENTIRE situation was handled so professionally and the entire staff on that side is absolutely amazing people and they genuinely care about people's well being. i do wish i got his picture because public shame would be the only thing to get people to start acting kind again. amazing place and amazing staff

I was on a camping trip with my family from out of town and needed medical attention…read more And I'm so glad I found St. Charles Hospital in Bend. From the minute I walked into the emergency department I was taken care of in a very kind, efficient and professional matter. It was about 7 o'clock at night when I checked in with a friendly lady (unfortunately I don't remember her name). The check in was easy and quick. After only spending a short period in the waiting area I was seen by a wonderful triage nurse (Jacquie). She asked me some questions and I was immediately taken into a room where another nurse (Mike) looked after me. The room and the hospital itself is very clean and modern. Mike took some blood, brought me warm blankets and started an IV line. Just shortly afterwards I was seen by Dr. Ryan Petersen and nurse Emma who did an exam. Both were very respectful and professional. I also had to get an ultrasound and Erin made me feel calm and took care of me ever so gently. As my husband and son were waiting in our RV just outside on the parking lot we were given a list with nearby hotels and parking facilities, which was truly thoughtful. Both my husband and son were able to come and see me for a short period of time for some much needed support. Later that night I was discharged and Cody one of the hospital administrators took my details. We had a brief yet deep conversation and I could feel that I was not just a number or patient, but a human being with physical and emotional needs. The staff at St. Charles hospital is just excellent. They do listen and they do care!! Dr. Petersen came to see me one more time before leaving the hospital and handing me my discharge papers as well as explaining what had happened and how to handle the aftercare. Even though I was relieved to leave the hospital Nurse Mike made farewell just a little harder! Mike: you are an amazing nurse and such a wonderful person with a big heart! I'm so thankful for you! I must say that I'm more than impressed with the care this hospital provides. The emergency department surely has a fantastic team and everyone is going out of their way to make patients feel comfortable, reassured and safe. I have so much appreciation, respect and gratitude for each and everyone going the extra mile! Thank you ever so much for all your sweetness, kindness, compassion, professionalism and hard work!!!

Dr Chen will spend 10 minutes with you over three days. Will barely ask you questions but fill in…read moreyour narrative and needs like really poorly failed magic show.

Urgent care can be challenging. I had a problem. Checked in and gave a urine sample. The…read moreresults of that were negative but was told the final result would take two days. I checked out. Two days latter - no call. I tried to call two times but gave up after twenty minutes. What they were quick at was the bill. I was okay with paying something. I called - after thirty minutes I gave up. I sent an email with a question. No response. In the real world when services aren't performed there is usually a discount. Maybe 10 percent? The money isn't the issue but the utter lack of follow through and responsiveness was appalling.

I went there for unilateral ear pain and swollen preauricular lymph nodes. We suspected bacterial…read moreear infection and I was on day 4 of prescribed augmenten from an MD I saw through telemedicine. I came to this UC because pain was getting worse and ear was draining while I was visiting family in the area and I wanted someone to visually see it in case it wasn't bacterial. My first mistake was picking this establishment without reading the reviews. Staff was professional enough but rushed and appeared understaffed. The male medical assistant became oddly snarky after I revealed I work in dermatology, which was quite awkward. The NP I saw later looked at my ear for maybe five seconds and said there was no evidence of a bacterial infection and I should stop the antibiotics. They said the MD I saw virtually was likely wrong about it being bacterial since they didn't see me in-person. After peeking at my nose and noticing it was draining (I have allergies in Central Oregon) they said all my pain must be due to congestion and to do anti-congestive meds OTC. Sounds reasonable enough. I have a lot of faith in medicinal professionals, so I tried their treatment for the next 24-48 hours. Unfortunately I ended up needing to be driven to the ER a couple days later because the pain in my ear went from painful to agony and it was draining even more pus with some blood. Long story short I needed to be admitted for mastoiditis (seen on CT scan) and had to go on multiple antibiotics and steroids. ER naturally did a culture of the external ear canal too, which grew out a heavy growth of pseudomonas aeruginosa (aka bacteria). My eardrum ended up rupturing from the infection which was extremely painful and may have damaged my hearing (although I haven't seen ENT yet to confirm). Overall, I'm very disappointed with the care I received here. I'd like to assume they were doing their best and I know misdiagnoses happen to even the best of providers. But I can't help but feel that if I had seen someone less rushed, more empathetic, and better trained I would have gotten what the original provider I saw thought was an infection confirmed and received earlier treatment. Maybe then I could have avoided an expensive ER visit and weeks of pain. But who knows. The $300 out-of-pocket cost for a 5 minute visit here just rubbed salt in the wound considering their "care" actually caused me a delay in treatment and caused me great amount of pain in the end. I would avoid this establishment if at all possible.

I'll start with a copy of my original review from my visit on 8/1/25:…read more "I will NEVER visit here again. After taking my $200(self pay), I was told by the Dr. that they can't help me and I need to go to the hospital. I was never even examined. What a complete rip off! They should be ashamed of themselves." On 8/4/25 I received a reply from a co. representative to ask me what happened. I explained the visit to her and requested a refund of my money. She told me they will look into this further and get back to me. That was over a month ago. I have since called her three times and left voice mail messages. She will not return my call. A few weeks later I requested a copy of my medical notes from the visit. The notes stated that I denied examination, which is a complete lie. The entire process appears to be a charade. It seems they never had any intention of returning my funds. Rarely do I post reviews, but I'm sincerely warning you to be wary of this place. It is not the same since a large conglomerate purchased it from the original, local owner.

If you call, you get an AI bot that refuses to transfer the call to the front desk. When it finally…read moreagrees to transfer, I was automatically disconnected. Foolish me tried this THREE times. Is this our future? Have been here before and really liked a certain doctor. Want to come back in but want to know when that doctor is working.

Went here for sever back and hip pain. Saw the dr who quickly determined it was "only my back"…read moreand I just needed PT. I asked for an MRI to determine the true cause. He refused, arrogantly said PT and gave me some pain meds I had to finally to to the hospital a wk later bc I was in agony . ER Dr immediately said I needed an MRI The MRI showed I have 2 bulging discs and need to see a neurologist soon. Won't be going back here for any medical issues, they don't listen to their patients

I dealt with an exceptionally rude doctor here. I spent $95 to get roasted by a doctor who either…read morehates his life or was having a really bad day. He didn't take any concerns seriously and made fun of me for the few minutes I was with him for being concerned about my three year old son's health. He literally told me not to worry about my child until he was unable to walk and was dragging himself across the floor. When I asked for any recommendations for vitamins or supplements he told me that maybe Flintstone's Vitamins were still around. This sounds impossible, I know, but it is exactly what happened. I was so stunned by his behavior I just walked out without my son - I wish I'd lodged a complaint on site right then. I've never experienced anything like it. Go anywhere else. I'll never be back and honestly should have found a way to get my money back.

My son's PCP at HLHC has been out on medical leave. In the interim he has seen two other docs in…read morethe clinic. Both have been completely inept. My son is on the autism spectrum and neither doc had any experience working with neurodivergent patients, nor did they attempt to make an effort to engage him in the conversation of his care. I sit with him during appointments (per HLHC's request). Based on the poor quality of care, I will be moving to another network of providers.

The front desk people are the absolute worst, they have no idea how to do their jobs, extremely…read morerude and unprofessional, constantly gossiping and not doing their jobs, they can't even answer their phones let alone give you the help you need. Disgusting service. I'd give them -5 stars if I could.

We have been going here for over 10 years and have never had a problem. The techs are well trained…read moreand friendly. They really know what they are doing especially with unusual tests. The office is clean and there is plenty of parking. Highly recommended

This office has always had pleasant staff who make having blood taken almost a fun outing. Quick…read moreand efficient.