I am a physician who has practiced since 1967. I know medicine, and I know what kind of work…read morelaboratories are supposed to do, and many of the obstacles that needed bureaucracies place in the path of that work. It's a team effort, and, vacationing in Bend, OR, a place that I hardly heard of, I didn't expect to find this laboratory in the Big Leagues, let alone in the All Star Game. From the greeter, to the phlebotomist (a real sharpshooter where you would want one to be) to the unseen laboratory techs, couriers and clerks, phone answerers, and the executive team that put all this together, they are, collectively, the best team I've encountered. Accurate, fast! and accommodating. I was scheduled to have a surgical procedure upon my return to San Rafael, and labs were supposed to be done 3 days in advance. But I was vacationing in another state. And one of my tests of kidney function was off, and I needed to have the peace of mind that comes with knowing that I was not getting worse, but was stable or better. The ordering cardiologist had forgotten one important test, and it was 7 AM, before the office was open to reach the cardiologist. The lab took my order, and, as it was a"stat" the results were available to me, from a satellite lab, in 2 hours! It could hardly have been much faster if I had been in the hospital ICU. It took a team to do this. Well, maybe I just got lucky. But, I don't think it was luck. St. Charles has assembled and all star team and infused them with empathy, as well. That's the reason I became a doctor, and I wish that I had always had this team available to me and my patients. Oregon is a beautiful place, and Bend is a really great place for a vacation, and if you need health care services, you couldn't do better at the Mayo Clinic. Thank you all!

the place is dirty for one, and creepy feeling. the phlebotomist I got was horrible. I think she's…read morethe regular one, a grandma type, with her grandkids' art everywhere. You would expect her to be gentle and kind. She was anything but. She didn't say hello. She just asked me confirming questions about my identity and dove in. She had me reaching across the chair to HER versus her coming around to the left arm which I requested because I work with my right arm as an artist. And this awkward angling may have been the cause of the non-stop pain I had during the draw. My doc had asked for a lot of tests, so a lot of blood needed drawing. I have great veins; work out and am an athlete. I never have ANY trouble and am not squeamish in the slightest. But after this, I can see why people get that way. Every time she changed tubes she yanked the needle against the vein wall causing increasing pain with every change. I told her about this after first and she just ignored me and continued. I've had tons of blood draws over 62 years and I'm telling you, she was the WORST. I will NEVER go back there.

I am a squeamish patient when it comes to blood draws. I have them done more than most and my veins…read morejump anticipating the needle! The phlebolomist on duty was AMAZING! It literally took him 5 minutes in and out. He got my vein instantly and was so gentle. He was a sweet guy even under all the pressure of not having a working kiosk where ppl sign in...This takes a lot of talent!!! I'll never go anywhere else now!! Thank you!!

I was pleasantly surprised at the ease with which this quest outlet operates…read more Laurel was friendly, professional and the blood draw was done expeditiously. I have been used to long waits at other locations even with an appointment. Although I arrived 15 minutes early because I was new, they got me in right away. I liked the QR code check in. Good service!

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

We have been going here for over 10 years and have never had a problem. The techs are well trained…read moreand friendly. They really know what they are doing especially with unusual tests. The office is clean and there is plenty of parking. Highly recommended

This office has always had pleasant staff who make having blood taken almost a fun outing. Quick…read moreand efficient.

Every time my Husband or I have had to go to st Charles they have been entirely unhelpful. It seems…read morethey are understaffed. Not enough rooms. Long wait times. The education of some of the people working there has me questioning our own safety. Unfortunately, we don't have many options in bend in case of an emergency.

Don't go to St Charles in Bend unless you plan on dying there! My mother in law has been laying in…read morethe ER for 18 hours after having a small stroke! They told us 16 hours ago she was going to be admitted for further testing and she's STILL left unattended! And yes, she's fully insured...