My husband and I are shocked at what just happened at Squeakys Car Wash and Service Center. First off, my husband has way too many cars and he's meticulous with them. And, the real kicker is that he is in upper management at a service contract company where windshield coverage is an option and he has windshield coverage on his Mustang and can get it repaired under the contract. That matters before I explain what happened. He goes to Squeaky's Car Wash and Service Center all the time. Have always been happy with their service, repeat customer. We've donated money for an employee who's house burned down - have no idea which guy it was but we're regular customers and support
our community. He went yesterday evening and purchased his usual, a platinum buy 2 get 1 free deal. Car was washed and after he walks it and notices that his windshield has a bash in the corner. Not a small rock induced crack. He tells the tech, tech gets supervisor on duty. She views the video, husband records it as well. Video clearly shows the bash. She says she can't make the decision to replace windshield and took his info to give to the store manager. Then, the gentleman on the video who washed it came out and apologized to my husband (mistakes happen, but if I didn't do it, I certainly wouldn't apologize). Husband went back up there this morning to speak to store manager, James. James was combative from the start. Husband was calm, said mistakes happen and explained he just expected the right thing to be done with regard to replacing the windshield. James was rude and said they didn't break it and asked my husband to leave. So, all of this was a staged master plan? Mind you, we have a windshield service contract. Yet, supposedly the windshield was broken prior to the car wash, we wanted to place blame elsewhere and then coincidentally, the tech who washed the windshield coincidentally, on camera, flung the brush at the lower windshield then paused slightly right after swinging it, and then stopped to rub the damage? And apologized? This was our master plan that just worked in our favor on camera? James wouldn't even give my husband the store owners info. We're likely headed to small claims court as this is bananas. We're not into bashing local businesses and loved Squeaky's prior to this but this is just down right wrong and we needed everyone to know. read more
