I love their Sun Glasses, but their customer service is non existent. I had reached out via Email and Phone and had zero response to my shipping concerns. I made an order but everytime I placed my residential address it wouldn't register even though it is 100% correct. Then noticed they ship USPS for free shipping so I placed a P.O. Box for shipment, which was accepted. Then I received the tracking which directed me to USPS but was for Fed Ex, and so I thought it would be a last mile switch between Fed Ex and USPS. And then my concern came to light that Spy Optic shipped with Fed Ex, causing a delay do to the address being undeliverable because the P.O. Box was meant for USPS. Very frustrating when they do not inform which carrier, nor accept an accurate residential address forcing a delay in shipment. This will be my last order considering their customer service doesn't exist and only gave the run around on proper shipping! read more

my glasses broke after like 6 months, so I used the order number to file a claim. after a new days I didn't hear back and when I tried logging into that account to see if anything was posted there the account had been deleted with my order history. because of this support wasnt able to "find my order associated with that account" and I had to pay 45$ to get a new pair of glasses. id avoid this company and just go with a different brand. read more

Stopped by to treat myself to another pair of Spy sunglasses. Spy has so many great options, colors and even lens types. I have always worn Spy and just don't think anything compares. I love the Cooper style and picked up a matte black pair today. I love that I can just pop into their Carlsbad store and walk out with glasses within 10 minutes. Everyone there is so nice and they all seem to be a big family. Best part is they treat you like family too. My last pair broke over the weekend and It was a sad sad moment. Can't tell you how excited I am to have my new pair! 5 star service allllll the way. Don't forget to ask for the first responder discount. So generous Spy, thank you from a customer for life! read more

Spy Optic - Eyewear & Opticians Near Me - Carlsbad, California

Ordered new sunglasses with 3 day shipping over a month ago. I have been charged and I have a confirmation number. I emailed asking for an update two weeks ago and still haven't gotten a response. Wish I could give an actual product review but they don't seem to want to provide the product. read more

DISAPPOINTED...AND DONE. One of the arms on my McCoys literally broke in half. Inquired about BUYING a replacement arm and even sent a picture of my glasses so there would be no problem in locating the right piece. "Sorry, we don't sell parts and don't repair. Here's a discount code good for 30 days on a new pair of glasses from the website...can only be applied against full retail." Um...NO. I paid good money for these. I'm not asking for anything for free. I'll pay for the necessary parts. But I'll be damned if I'm gonna continue to support them when they don't support their customers. What if I buy a new pair from them and they break again? Here you go... buy a new pair. Homey don't play that. read more

Spy Optic - Broken arm...they don't sell parts. They want you to buy a new pair with a discount code. - Eyewear & Opticians Near Me - Carlsbad, California

I have owned more than 10 pairs of Spy glasses over the course of 15 years and have never had a problem with the product or customer service. Both sunglasses and RX glasses are good quality, in my experience. read more

I purchased a pair for or about $150. After 12 hours of wear the lens started popping out, so I want to optics shop. Ordered a new frame under warranty. They also showed a manufacturing flaw in frame. Then I set them on a flat table and the whole frame is twisted. they were junk. They are thick plastic frames, but I just wonder about quality control. I suggest you really check them over prior to buying. read more

The most unique one day cycling event in the country. Created and designed to mimic the European classic Paris-Roubaix aka The Hell of the North. The BWR is also called Hell of the North...County. Each year getting progressively harder and a steady 30% attrition rate, yeah that's higher than all the Ironman races, and marathons Sans only ultra races at elevation. I've seen more broken bikes and riders along this race than all my triathlons combined. It's also the most fun with the full support of Spy Optics and Lost Abbey brewing among the major sponsors it's becoming a who's who of cycling companies and communities. Train all year, train in paranoia because they don't release the course until very close to race day. They now cap the races due to popularity, people coming from Australia, San Francisco and New York come here because it's 1 of a kind. read more

Greatest shades you can wear. Comfortable and if you've never seen through the happy lens' then you're missing out. I love how CA brands are friendly to local residents. They even sell fanny packs and I just bought one lol!!! read more

Spy Optic - Can't complain with these prices! - Eyewear & Opticians Near Me - Carlsbad, California

Loved my Spy sun glasses, until the screw came out that attached the frame to the sides. I haven't been able to find a replacement screw, so I figured I'd ping Spy and have them send me one. After-all, cool company, great products, happy lenses! I mean of course they'd send me a screw. Nope. 40% off on a new pair was offered. No screw. Refused to send me one. Refused to sell me one. Really? Amazing that they are so short cited that for less than a dollar they can keep a customer. But maybe they don't care ........ read more

I never even knew spy was this close to me, but we went to their warehouse sale today and WHOA. most organized sale and the friendliest employees I've ever experienced at this kind of sale. Wish I knew the girls name who helped me fill two boxes- she was the sweetest. :) I'll be sure to never go anywhere else now! read more

Very disappointed in spy, i purchased a pair of touring happy lenses. The lenses were awesome and my eyes were so calm and relax but the damn right arm broke off the the body, i couldnt believe that there were no anchors or screws , seemed liked this model had the arm brackets heated into the body, bad mistake in design. So i contacted them regarding this issue and they were happy to fix this problem but not the design. So months had gone bye and i been taking care of these shades to avoid any stress on them and one day wearing them the same damn thing happen again, i tryed calling and i was giving a form by email to fill out saying if i wanted to have them replaced that i would need a receipt showing proof of purchase, i sent the email back with proof and still no return calls or emails or anything, so i called again and they said with the move the lost info. So here we go again with this stupid email and there respond now was we can take 40% off your next purchase. Wow so during the move my info was lost from the computer. I loved these shades so much i glued the arm back on about 5 times and as of today i just gave up on spy so i trashed them after squeezing them till the lenses popped out . sorry spy i am going back to Oakley, they have always been there for me. I hope the customer service gets better and the design as well. read more

Spy Optic - Eyewear & Opticians Near Me - Carlsbad, California

I've had this pair of SPY Atlas optics for many years and only recently did they start to fall apart. Since I was in the Area, I decided to stop in and see if the SPY team had any suggestions. Steve at the front desk was very helpful and said he could fix them right there in the spot!! I looked at all the latest releases and they even have some fantastic clearance specials. These guys Rock with quality optics and they have fantastic customer service!! Thank you Spy Optics! read more

I like Spy sunglasses but the only time worth buying for me is during the bi-annual warehouse sale. The sunglasses are good for a casual pair that you wouldn't mind scratching but I tend to rely on Oakley for endurance and dependability. Their snow goggles are top-notch though! This location is fairly small the staff are mostly helpful (though sometimes manikins) but the sales are unbeatable. I recently scored some $179.95 Apollo snow goggles for about $20. With a gold mirror mosaic lens and cheap lens replacements, I am set for years. - Small - So/So Staff - Amazing Sale Prices - Quality Ranges From Junk to Epic read more

I went directly into the warehouse here for a question and they girl at the desk was extremely helpful and nice. They have glasses on display to try on and buy directly from here. They also have a discounted rack that you can buy from too. The discounted glasses are all white, so you have to be into those to benefit from them. They have discounts for civil servants of all types at the location in La Costa. This location does not usually do repairs. Staff is very friendly and I will be back. Spy is an awesome company. They have hammocks and picnic benches out front of the building for their employees. I can always appreciate a company that cares about their employees. read more

Spy Optic - Civil servants show your ID and get a discount at the Leucadia location - Eyewear & Opticians Near Me - Carlsbad, California

I ABSOLUTELY love my SPY sunglasses, & opticals. I want to purchase another few pairs during your next sale at Carlsbad Warehouse. I even got some socks there :) read more

I have a few pair of SPY Sunglasses! And love them all! For some reason I keep ending up buying a new pair of Coopers! I'm on my 3rd pair now! Keep on losing them or someone accidently takes them... pretty popular line I guess. I love how my SPY's fit and look. Defiantley got that SO.Cal. flavor to them!More of the that sporty-laid back look. They are based in Carlsbad so they know whats up! They make some really good quality sunglasses and aren't that expensive. You can a dope pair for like $150 and up - and they're polarized! My lastest purchase from them were some Snowboarding Goggles which were only $25. Yup that's right, only $25bucks for some SPY's!! I saved 77% on them! They have this "Unreal Deal Of The Week" that they send to my email. Most of the times they have some weird style shades or googles that aren't really my flavor, but the one's I got are pretty cool!! I put the order in on Wed and got them on Friday. Wouldn't expect them to get here any later than that, being they're only up in Carlsbad. So If you're looking for some great deals, or just like SPY like I do, sign up at their website (spyoptic.com) and have them send you the "Unreal Deal Of The Week" Who knows, you might come up on some dope shades or some proper ass snowboarding goggles like me! ...I just hope I get to use them soon! The season is almost OVER!!! LOL! read more

Maybe I'm a bit slow but can I review an e-commerce website on Yelp. Help me out folks. As it is I love the glasses, though I lost a pair on a business trip in Arizona. Believe me, there is a special kind of pain after staying up late drinking red wine and they up early to drive to the airport without the shades. Check out their website www.spyoptic.com for the "unreal deal of the week" a great way to restock on cool shades at a very good price. Big ups to the shades Down to me for being a bit lunk-headed read more

Beware do not buy spy ware glasses ever you will get ripped off i bought two pair of diferent ones and got two diferent ones.DO NOT BUY.

Have loved these glasses have had like 9-10 pairs since they started now they make crap glasses that break and no warranty the frame cracked while removing. As it turns out a China manufactured pair yes now they are crap glasses. Never will I buy another pair. Done read more

Awesome customer service and superb glasses. Specials for military, police and firemen. read more

Spy Optic - So many superb glasses - Eyewear & Opticians Near Me - Carlsbad, California

Went to an event at surf city blitz and spy was there. My boyfriend was told if he crushes his Oakley's that they would give him a brand new pair of spy sunglasses. He did it and they filmed it. Haven't seen any of the videos that they took that weekend of people doing the same thing. Well the event was the last weekend of October. The sunglasses already broke and all we did was hold them and try to straighten them out. (They had been crooked since when we got them) and the glass cut for the lens looks like it wasn't cut properly. My only issue with this is that we don't know if we were scammed and that they were fake glasses or not. He's pretty bothered that he crushed his Oakley's for these. The Oakley's were already broken and so he figured it would be cheaper just to get the spy's as oppose to fixing them read more

Been wearing Spy sunglasses for the past 4 years. Will wear them for a month or two and then will use them for work. I recently purchased the Haymaker Polorized 180$ had them for about 4 months when I sat on them and accidentally broke them. I was about to throw them away when I read about their warranty. I gave them a call and told them what happened they then told me to send them to the address they provide me with as well as the original receipt luckily I still had it. So I send my glasses about two weeks ago and I received some new ones today. Customer service was great and the process was easy. I sure will keep it loyal for years to come. read more

The entrance into the building/store was the most awkward experience I have had in awhile. There were two young gals chilling out on the top of the counter greeting me and my wife. Although the cases were directly to the right and the business aspects were up the stairs to the left, and behind them through a doorway, they looked at us as if we had stumbled into the wrong shop. There was a friend or two (or patrons that visit frequently, or worker bees) that was hanging out in the glasses shop, and a father with his young son at the counter paying the glasses. We said hi, and got the automatic, what do you want, hi in response. My face must have looked either troubled or confused....in fact it could have been both because I began to question what on earth did we do to deserve such treatment. I then began to look around to make sure we were in the right place. We literally did not get pass the mat at the front of the entrance doors when the girls decided to give us their rehearsed spill that we can browse, but if we weren't civil servant members we couldn't buy anything from them; however, if we wanted to try them on and go to the closes Spy store (located in the Carlsbad Outlet) we could totally do that. I have nothing against Spy sunglasses I have own Spy's for the last decade and a half; with my most recent pair that lasted five years of brutish international travel and fun in the sand and surf. But, the customer service alone was enough for me to walk out the doors. The civil servant only was fine, but I wish Yelp or the company's website would have specified that tiny bit of important information. Instead of wasting time and petro to get to the location. read more

I used to really love Spy. I had 2 pairs of Scoop HS, a pair of Micro Scoops and a couple of lens kits. When I purchased my second pair of Scoop HSs, the frames started delaminating almost immediately, the blue coating coming off of the frames in pieces. When I contacted Spy about getting a replacement under their lifetime warranty, they told me that the warranty was not valid as I had purchased the glasses online. Even though they came with a warranty card in the original box(!). Their lame customer service made sure I'll never buy another pair of sunglasses from them. Brilliant! read more

I am a civil servant for a local municipality, so I was able to get their discount. I dropped by and bought two pairs of glasses. The woman at the desk was very helpful and friendly. Zero complaints and I love my new glasses. read more

HORRIBLE CUSTOMER SERVICE I purchased online back in Nov because I got a specific email with code for 40% off when my order went through I only got 20% off. I emailed and called and heard nothing for months. Finally got a hold of someone today and they admitted that the wording was wrong that it should of said some prices online already reflect 40% off and you will only get additional 20% off and that there is nothing they can do for me. In my business when we make a mistake we still honor it or at least offer then something as a sorry we messed up. I read the flyer absolutely correct their marketing team forgot to put that wording on it. Not my fault. I didn't do anything wrong so why am I being punished. I guess my business means nothing. Which is sad because I like their sunglasses but anyone that treats someone like this when they were the ones that made the mistake is no good in my book. read more

I like Spy Optics, but they don't last forever. Style is great. I have been wearing spy from the early days, so I have had some for almost a decade. I have had a few pairs of glasses where the lenses delaminate in little specs. The alternative is glass lenses I suppose with like ray bans. Overall, 60 to 80 bucks for a pair of glasses that work reliably for 5 years is pretty good. read more

Best ever customer service. Takes great care of local firefighters. Buy a new pair every year.

Purchased over $400 on Black Friday. Offer was supposed to include a free wallet. They did not send, would not offer, and further demanded return shipping on me. Never again. False advertising. read more

I have owned a number of pair of spy sunglasses as well as prescription reading glasses. They have lasted forever! Twice I had to bring a pair in for some warranty work(one of them the side piece fell off and couldn't be repaired), and both times they were super nice and helpful. They replaced both pairs, even though one was discontinued. That's what I call standing behind your product. read more

Spy is a fantastic company and they make great products. I've used their sunglasses for riding and their goggles for skiing. Really great lens quality for a great deal less than the other products I've used. The company is full of active cyclist who are passionate about the sport. They do a ton of great work for local charities and non-profits. Really good people. read more

New location, the staff was pretty cool and yes they have discounts for Public Safety employees... Love my new shades.

I personally think that Spy has some of the best sunglasses for men. They are not over-priced and over-rated like Oakley. The styles are very cool and not too stylish. I do have to say, their customer service is outstanding. I spoke with Carla who works at the Carlsbad headquarters and she was very nice and professional. I can tell that she genuinely wanted to help me and cared about my inquiry. Major kudos to Carla for making my Spy sunglass experience an excellent one! read more

Top Notch Customer Service! Warranty and replacement service was friendly and seamless. I have a big melon, so SPY's larger frames fit me perfectly. Great company. read more

Best customer service in the warranty department. The girl Jennifer that helped me was friendly and helpful. I will be a SPY customer for life now! read more

I got my spy sunglasses recently fast shipping great customer service. The lenses are nicely made and frame is lightweight and stylish. Great product that is well made I will continue as a SPY costumer and I would definitely recommend these to anyone. read more

I have been wearing spy eyeware for at least ten years. Wanted to replace lenses on my dirty Mo's and with all the info provided they don't know if they were made in China or India or USA. They gave me a discount code to reduce the price of a new purchase since they could not figure who made there product. I found my new brown tort online for $90 and they would not honor it, so they gave me another discount code to offset the price but.will not let me combine them and the codes only have a life of 30 days on the discount . It's a shame they don't play fair. Time to try another optical company. Just wanted to share my thoughts. We know it only cost a fraction of the price we pay. You think they would throw us annonenonce and a while. read more

As a cyclist for over 30 years I've tried and tested a multitude of sports performance eye wear...SPY Optics (Daft and Screw) are the first pair of performance sunglasses that I can fully endorse as ideal for cyclists. The frame grips comfortable for no-slipping even while sweating. The lens have excellent visual acuity - and in particular the new Happy Lens...the frames/lens are super durable, lightweight, and comfortable. Best of all though is the Customer Service that SPY Optical provides...they are prompt, thorough, and strive to do everything possible to resolve any issues or questions. Most recently, I had an issue with a pair of Daft - caused by my own mis-use...and SPY immediately sought to replace my glasses for me! And on top of it all, SPY is a major supporter of our local cycling community - providing products, sponsorship, and even sponsoring numerous large organized rides for the cycling community - which always include give-aways and other gifts. Just a great company with great people and great product. read more

I love my spy glasses they have quality lenses and stylish frames and are light weight. The customer service was excellent fast shipping. Great company to do business with. Highly recommend them. read more