Brendan O.

COVID-19 protocols listed here by the owner on Yelp are not being followed. The COVID-19 section of this page specifically says everyone is vaccinated and masked, but I put a note in my booking that this would *absolutely* be required to enter our home, and got the screenshotted email back saying "lol just kidding." My son is in the neonatal intensive care unit, and COVID cases are rising again in King County. "Individuals can choose how to combat COVID?" Fine; I choose not to allow businesses who lie on Yelp about vaccination and masking into my home. (While the owner says they've refunded my money, I haven't seen any evidence of that, FYI....)

Jake B.

This company is a scam. We opted for a deep cleaning, which they have a nice list on their website of what the service includes: Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top) - Cabinet faces were not cleaned at all, dust was everywhere All exterior surfaces in all rooms - Everything was covered in dust and dirt still Floors are mopped and vacuumed - There's piles of dog hair still on the floor All window sills - See the images below, these may have been wiped, but there was still dust and dirt Baseboards - See the attached images, still extremely dusty with dog hair everywhere Light switches & Door handles - These were not touched, again see the images below, they're covered.... Detailed Dusting - Almost every surface still has dust except for maybe the countertops. The range hood was filthy with dust, the fan was completely covered in dust too. There's no furniture in the unit, it should have been really easy to tell what needed dusting I also paid additionally for a fridge cleaning... which wasn't even opened from the looks of it. They said they did 3.5hrs of cleaning. The employee at our front desk verified (with camera evidence) that the cleaner was there approximately an hour. This was after cancelling on us during our first booking. I quite honestly don't know what they did, the unit was already relatively clean as it was cleaned two weeks prior, and there's barely any furniture in the unit

Leo C.

This place is bad... and I mean REALLY bad. I made the mistake of thinking some of the bad reviews were just "hiccups" for other yelpers and that I'd give them a shot. BIG mistake. - Unvaccinated and maskless workers - the first shock came when my two cleaners arrived, unmasked, and I immediately asked if they were vaccinated. To this they looked at each other blankly and said "no..." like it was strange for me to ask. At that point I assumed they would put on masks, but nope, nothing. Even as I had my mask on. :( - "Move out cleaning" - as I began walking out the cleaning job with my unmasked crusaders and they immediately began telling me that z"scheduling always does this to them and that there will be no way they can finish any of this." I though this was interesting since I paid almost $400 for a move in cleaning they specifically was supposed to be a very comprehensive clean. As they reluctantly got started, I was dismayed to see they didn't even have the appropriate brushes to clean out the window tracks (one of my primary asks), so I supplied them with brushes to clean these....and you guessed it, they still didn't get done. - Hardwood cleaning - I had asked them to not use harsh cleaners on my brand new hardwood floors, but I didn't ask them to dump any drawer dust / debris they found out onto the floors and just leave it in a pile when they left (the pile was literally right next to their vacuum cleaner). - Glass cleaner for.... Anything? - these very inexperienced cleaners were spraying glass cleaner on stainless fridges, showers, floors, wood cabinets, counters... just about everything BUT glass. Must have been on sale at the dollar store. When the two cleaners abruptly left, my job was less than 25% cleaned and they again blamed "scheduling." No way to Contact - There is no way to speak to a person at this company. They only email or txt. When you try to call back the txt line, you get a strange message. Owner escalation - The owner of this company refused to acknowledge (or apologize) that his employee's practices around not wearing masks was unsafe. Instead, he argued he didn't need to make them wear masks. On its own, that is really bad.. but then coupled with the COMPLETE lack of actual cleaning, makes SPRUSE the worst cleaning company (and quite possibly just the worst company) I have ever encountered.

Pegah O.

Very disappointed with their service I should have paid more attention to reviews I thought previous customers didn't pay enough or didn't request for specific service. However, I specifically added/ paid all the items and talked in advance to the manager for professional staff. Many of the spots were left (inside and outside cabinets, shelves, window blinds). I won't recommend them. Spend more money and go with another company. Pls keep in mind my place was empty and previously cleaned professionally by last tenant. Still they couldn't provide acceptable service. Photos speaks for itself.

Duncan S.

Paid $400+ for their advertised 'move in' cleaning package. Our new house had just had the floors resurfaced and stained, and we needed things cleaned prior to moving in. I selected just about every option on their website and was expecting service that would equate to a 'move in' worthy level. Pictures featured are not before pictures... they are after pictures. 8 hrs of work and basically nothing to show for it. The only reason they get 2 stars is after speaking with the owner on the phone, I was refunded $20 and they sent another technician the next morning to address my concerns. Timely response I guess. Save yourself the money and wipe your own counters/ windex your windows. Or find another vendor. I wish I would have. ***Updated to 1 Star*** Austin- The initial cleaning was conducted on Thursday, 8/19. We spoke on the phone at the end of Jacqueline's shift and prior to any detailed walk through of the job. At that time, my perception was that she had been working for 8+ hrs, and certain things she showed me were very clean. It was very awkward for both of us to have you on speaker phone with an unhappy customer (since the cabinets weren't going to be cleaned of contact paper residue, even though I explicitly called this out in the 'notes' section of the intake form and was never informed that is in fact out of scope), and I felt compelled to share she had done a good job elsewhere. After that call and agreeing to the $20 refund for 'cabinets', we both left the property. I contacted your customer support on Saturday, 8/20 with the pictures. Not the 'next week', literally less than 48 hrs later. It was the fist time anyone had been in the house since Thursday. NO WORK had been done in the house between Thursday and Saturday. It was only when we began to move into the property that my wife and I noticed nothing in the closets had been wiped down, along with the rest of the pictures shared. As I mentioned in my original review, the whole point to hiring a move in cleaning was to address the sawdust left from a floor renovation the week prior. Any consumer looking at this business will notice a recent pattern; sub par results, expectations not being met, and then Austin (owner) replying with language that publicly shifts the responsibility to the customer underneath a poor review.

Nan V.

Save your money, do not hire this company. Go to the bottom of this page and look at the "non recommended reviews". I clean my house every week without a miss and I just needed a professional to come and make it sparkling clean for areas I'm not able to do. I actually cleaned the house for the cleaner before she arrived. We hired this company to do a deep clean, should have listened to other reviewers. The cleaner arrived on time and spent five hours for a deep clean. In her five hours here, she could only do two rooms, kitchen and a .75 toilet which she somehow managed to leave extremely dirty. At one point she was sitting on the floor wiping down cabinets, here is a pic of the cabinet she was sitting by- still dirty. She didn't manage to touch a single bedroom, she cleaned the other two bathrooms in 5 minutes and those are dirty as well. So in the five hours she was here, she cleaned. 600 sq ft area and that too not properly. The before and after pics they post are for cleaners to justify their time. I can find 5 spots in my house that I can clean in few seconds and post a before and after. Stay away from this business and find a cleaning company that actually does a good job.

Jennifer H.

I looked into several cleaning companies before settling on Spruse, due to their Yelp reviews and responsiveness. I didn't appreciate feeling like I was being pushed into a contract before even trying them out, but I finally got a price for a one-time clean and booked it online easily. They strongly recommended that I say it was "very dirty" and to get the "deep clean" because I had not had a cleaning service before, so I did. They sent one person for just under 5 hours, for a 2 bdrm, 2-1/2 bthrm 850 sq foot home. I specifically requested that they bring extension tools to clean some cobwebs at the top of a tall ceiling that I haven't been able to reach. The cleaning woman did some basic items - like dusting all the windowsills and vacuuming the stairs (we only have carpet on the stairs and 1 room) and cleaning the stove and kitchen counter. However, I noticed that she forgot to sweep or mop half the living room, and never mopped under the dining room table. Even the kitchen was poorly mopped - I re-mopped it and had a bunch of gunk on my mop. When I lifted the couch cushions, they were not vacuumed at all. And that's just the main floor - I haven't looked upstairs yet in the bedroom, but my cobwebs are still on the ceiling that I can't reach. I didn't expect them to clean the windows or inside the window tracks (which are dirty and do need work) but I expected a deep clean to at least mop my floors properly and clean cobwebs and vacuum the couch. Still on the lookout for a good house cleaner.

Kimberly L.

EDIT: How does a standard move out cleaning of a STUDIO apartment take 5 to 9 hours? I had 3 separate Spruce cleaners take a total of 8 hours altogether, including the time spent waiting for the late ones. The owner's response about timing doesn't make sense. Anyway, at least they refunded some money after I posted my review. Pay attention to the other reviews. I'm not the only customer who experienced late cleaners, poor communication, and horrible "cleaning". Try a different company.

Tara W.

I wish I'd done this sooner. I pride myself on being clean snd organized, but between work and constant travel this summer, I haven't had time to give my place a good clean. Drew was great. I worked while they cleaned and they even asked questions to confirm I was getting what I needed. Most of which I wasn't sure how to answer because I've never had someone clean for me before. I just let them work. But he reassured me that if things come up, each time I can take notes on what I wanted focused on, or even add things like cleaning out the fridge or cleaning the stove. But honestly, it's really just the basic clean that I needed for now. I decided to go ahead and do this monthly. They just did a great job. And is such a relief. Thank you.

Keke L.

There are few facts before any personal comments. 1. They don't have professional planning on cleaners' schedule, nor coordinator. Average waiting is 1 hours and more for your scheduled appointment. 2. The wrong phone number can be given to your cleaner and you won't know it, cause you ententes the correct number and the online confirmation page shows the correct number as well. 3. Not all team members are professional, if you cannot be present during the whole cleaning process, you need to think about the risk. Here are some personal experience for a recent booked move out cleaning experience. Though I mentioned "please let me know 30 minutes before your eta arrival time" repeatedly, I waited over 1 hour in my unit for the cleaner to arrive. After she arrived, I leave the unit to the cleaner and did not come back on the same day to check it out. 1 days later when I come back and check, I'm beyond shocked. The cleaner wax and polished my bamboo floor. First of all, bamboo floor don't need any waxing at all. Secondly, why would a cleaning company polish/wax floor during a move out clean?! Third, it was horribly done, the floor looks super messy with foot prints everywhere. Besides, all cabinets were left uncleaned, the kitchen surfaces have multiple dirts spots too, which I can remove easily by wiping with paper towel. I have the most horrible weekend dealing with Austin the owner on the fix, spend 2.5 hours waiting for their team to arrive and fix it. Not saying they have a bad attitude, all experts from Spruse team are polite and repeatedly apologize to this situation. Austin tried his best on sending 3 experienced cleaners to my place, we just got beaten by the unbelievable floor condition. I let the team go around 7pm and cleaned by myself till 10pm that day to only to get the entrance area cleaned. On the next day they send me the cleaner who is responsible for this messy floor. I appreciate her courage to admit the mistake and taking responsibility of it. And I don't want to blame her further more with all the effort she put in to correct this mistake. This whole experience is just horrible, cause my goal of hiring a cleaning service is to save time. In opposite it cost me tons of hours cleaning the damn waxed floor, and having multiple batches of Spruse experts in to redo the clean. That's really the risk I didn't anticipate.

Deepti J.

We rented an apartment that had a nice big balcony which the owners didn't clean before we moved in. I tried doing it myself but it was too time consuming (the railing was basically just grids). I found spruse cleaners through yelp, got a great discount for first time users, and was matched with Darren for the cleaning job. Easy to communicate over text. He was on time with all the tools that he needed. And he did a great job cleaning the balcony in the given time. Very happy overall Check out the after picture.

Carly I.

Customer beware!!! This business is a SCAM. They had their BBB license REVOKED. Like the many other negative reviews on this business, I have had major issues with this "company". I signed up for the monthly subscription. The first cleaning was done very poorly. I immediately cancelled. I rarely if ever leave poor yelp reviews and chose to cancel my service rather than write a review. However, I was charged again the next month and received a text that my cleaner was on the way. They apologized and refunded and said they resolved the issue. No problem. Again the next month I was charged to my credit card, this time they didn't even try to send anyone! When I messaged them they said I had not cancelled. It was only when I forwarded them our prior correspondence for the same issue did they refund me. Still I chose not to do anything. Now monthly later I received a THIRD charge for service I did not receive after I've been told three times by the owner that he personally removed me from my system. I believe they are trying to sneak charged passed unassuming customers who believe they already cancelled their membership. Beware! I also received a snarky text from the owner incorrectly noting I left a poor review. It was actually another Carly! When I told him it was not me he said I was the only Carly they ever serviced. Clearly not true. I also believe many of these "positive reviews" are fake and will also be notifying Yelp accordingly.