We hired spruse cleaning several times. They had prompt service and acceptable clean standards using well known products.

They did a good job! Not the cheapest but worth the money. Arrived on time, good communication. Recommended.

COVID-19 protocols listed here by the owner on Yelp are not being followed. The COVID-19 section of this page specifically says everyone is vaccinated and masked, but I put a note in my booking that this would *absolutely* be required to enter our home, and got the screenshotted email back saying "lol just kidding." My son is in the neonatal intensive care unit, and COVID cases are rising again in King County. "Individuals can choose how to combat COVID?" Fine; I choose not to allow businesses who lie on Yelp about vaccination and masking into my home. (While the owner says they've refunded my money, I haven't seen any evidence of that, FYI....) read more

Spruse Cleaning - "Individuals can choose how to combat COVID" - Home Cleaning Near Me

See all

This company is a scam. We opted for a deep cleaning, which they have a nice list on their website of what the service includes: Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top) - Cabinet faces were not cleaned at all, dust was everywhere All exterior surfaces in all rooms - Everything was covered in dust and dirt still Floors are mopped and vacuumed - There's piles of dog hair still on the floor All window sills - See the images below, these may have been wiped, but there was still dust and dirt Baseboards - See the attached images, still extremely dusty with dog hair everywhere Light switches & Door handles - These were not touched, again see the images below, they're covered.... Detailed Dusting - Almost every surface still has dust except for maybe the countertops. The range hood was filthy with dust, the fan was completely covered in dust too. There's no furniture in the unit, it should have been really easy to tell what needed dusting I also paid additionally for a fridge cleaning... which wasn't even opened from the looks of it. They said they did 3.5hrs of cleaning. The employee at our front desk verified (with camera evidence) that the cleaner was there approximately an hour. This was after cancelling on us during our first booking. I quite honestly don't know what they did, the unit was already relatively clean as it was cleaned two weeks prior, and there's barely any furniture in the unit read more

See all

They're great...when they show up. Unfortunately, they don't show up approximately every other time, which is pretty awful. Even after telling them we'd like to pay for local parking, they still haven't shown up. We've just had it with them. Enough is enough. read more

Usually when they come to clean, the service is pretty good. But that's when they arrive. Consistently, my experience is cleaners never showing up and that the support line is unresponsive. It often takes several days to reschedule, where I have to be the advocate for it, otherwise it will be forgotten. Never has the owner okayed a discount for the inconvenience. this last time, I requested a clean on Tuesday that wasn't able to happen until Saturday. when the cleaners arrived, they spent 45 mins total before leaving. poor work. didn't move anything to vacuum , threw out cat toys, didn't put items they moved back as if they left in a hurry. read more

To answer Austin, what were you waiting to hear back on? Last we left it i called you directly, you said you will look into resolution and will call me back to let me know. If you want to make it right, maybe start by following up w the customer when you say you would ? Second even in your definition, your site asks for bedrooms specifically, and i added all the bells and whistles to add more time. I also don't have dens etc.. so it is irrelevant. Last but not least, i understand that 2ppl for 3h means 6h total... That is not what your team spent. It was first 1person for 5h or so, then 2ppl.for.2.5 when i was booking more and more bedrooms and making it 'pretty dirty' from a selection perspective though the house is super clean- i have 3 robot vacuum that run daily. If you want to make it right, you should have refunded the last cleaning given that consistently you haven't delivered and you have asked for another chance every time. I am one call away.. read more

Hired these guys/gals to clean my moms apartment . AJ did a wonderful job. He was thorough and did more than I thought could be done. I've cleaned her apartment before and it was a little much so I turned to the pros. Glad I did, I'll for sure be using this service a few times a year for her. He let me know his eta so it wasn't a surprise. This was a great move cause I was able to get some things done before he showed. Thank you for your hard work AJ, I appreciate you! read more

This place is bad... and I mean REALLY bad. I made the mistake of thinking some of the bad reviews were just "hiccups" for other yelpers and that I'd give them a shot. BIG mistake. - Unvaccinated and maskless workers - the first shock came when my two cleaners arrived, unmasked, and I immediately asked if they were vaccinated. To this they looked at each other blankly and said "no..." like it was strange for me to ask. At that point I assumed they would put on masks, but nope, nothing. Even as I had my mask on. :( - "Move out cleaning" - as I began walking out the cleaning job with my unmasked crusaders and they immediately began telling me that z"scheduling always does this to them and that there will be no way they can finish any of this." I though this was interesting since I paid almost $400 for a move in cleaning they specifically was supposed to be a very comprehensive clean. As they reluctantly got started, I was dismayed to see they didn't even have the appropriate brushes to clean out the window tracks (one of my primary asks), so I supplied them with brushes to clean these....and you guessed it, they still didn't get done. - Hardwood cleaning - I had asked them to not use harsh cleaners on my brand new hardwood floors, but I didn't ask them to dump any drawer dust / debris they found out onto the floors and just leave it in a pile when they left (the pile was literally right next to their vacuum cleaner). - Glass cleaner for.... Anything? - these very inexperienced cleaners were spraying glass cleaner on stainless fridges, showers, floors, wood cabinets, counters... just about everything BUT glass. Must have been on sale at the dollar store. When the two cleaners abruptly left, my job was less than 25% cleaned and they again blamed "scheduling." No way to Contact - There is no way to speak to a person at this company. They only email or txt. When you try to call back the txt line, you get a strange message. Owner escalation - The owner of this company refused to acknowledge (or apologize) that his employee's practices around not wearing masks was unsafe. Instead, he argued he didn't need to make them wear masks. On its own, that is really bad.. but then coupled with the COMPLETE lack of actual cleaning, makes SPRUSE the worst cleaning company (and quite possibly just the worst company) I have ever encountered. read more

See all

Very disappointed with their service I should have paid more attention to reviews I thought previous customers didn't pay enough or didn't request for specific service. However, I specifically added/ paid all the items and talked in advance to the manager for professional staff. Many of the spots were left (inside and outside cabinets, shelves, window blinds). I won't recommend them. Spend more money and go with another company. Pls keep in mind my place was empty and previously cleaned professionally by last tenant. Still they couldn't provide acceptable service. Photos speaks for itself. read more

See all

Paid $400+ for their advertised 'move in' cleaning package. Our new house had just had the floors resurfaced and stained, and we needed things cleaned prior to moving in. I selected just about every option on their website and was expecting service that would equate to a 'move in' worthy level. Pictures featured are not before pictures... they are after pictures. 8 hrs of work and basically nothing to show for it. The only reason they get 2 stars is after speaking with the owner on the phone, I was refunded $20 and they sent another technician the next morning to address my concerns. Timely response I guess. Save yourself the money and wipe your own counters/ windex your windows. Or find another vendor. I wish I would have. ***Updated to 1 Star*** Austin- The initial cleaning was conducted on Thursday, 8/19. We spoke on the phone at the end of Jacqueline's shift and prior to any detailed walk through of the job. At that time, my perception was that she had been working for 8+ hrs, and certain things she showed me were very clean. It was very awkward for both of us to have you on speaker phone with an unhappy customer (since the cabinets weren't going to be cleaned of contact paper residue, even though I explicitly called this out in the 'notes' section of the intake form and was never informed that is in fact out of scope), and I felt compelled to share she had done a good job elsewhere. After that call and agreeing to the $20 refund for 'cabinets', we both left the property. I contacted your customer support on Saturday, 8/20 with the pictures. Not the 'next week', literally less than 48 hrs later. It was the fist time anyone had been in the house since Thursday. NO WORK had been done in the house between Thursday and Saturday. It was only when we began to move into the property that my wife and I noticed nothing in the closets had been wiped down, along with the rest of the pictures shared. As I mentioned in my original review, the whole point to hiring a move in cleaning was to address the sawdust left from a floor renovation the week prior. Any consumer looking at this business will notice a recent pattern; sub par results, expectations not being met, and then Austin (owner) replying with language that publicly shifts the responsibility to the customer underneath a poor review. read more

See all

Save your money, do not hire this company. Go to the bottom of this page and look at the "non recommended reviews". I clean my house every week without a miss and I just needed a professional to come and make it sparkling clean for areas I'm not able to do. I actually cleaned the house for the cleaner before she arrived. We hired this company to do a deep clean, should have listened to other reviewers. The cleaner arrived on time and spent five hours for a deep clean. In her five hours here, she could only do two rooms, kitchen and a .75 toilet which she somehow managed to leave extremely dirty. At one point she was sitting on the floor wiping down cabinets, here is a pic of the cabinet she was sitting by- still dirty. She didn't manage to touch a single bedroom, she cleaned the other two bathrooms in 5 minutes and those are dirty as well. So in the five hours she was here, she cleaned. 600 sq ft area and that too not properly. The before and after pics they post are for cleaners to justify their time. I can find 5 spots in my house that I can clean in few seconds and post a before and after. Stay away from this business and find a cleaning company that actually does a good job. read more

See all

I looked into several cleaning companies before settling on Spruse, due to their Yelp reviews and responsiveness. I didn't appreciate feeling like I was being pushed into a contract before even trying them out, but I finally got a price for a one-time clean and booked it online easily. They strongly recommended that I say it was "very dirty" and to get the "deep clean" because I had not had a cleaning service before, so I did. They sent one person for just under 5 hours, for a 2 bdrm, 2-1/2 bthrm 850 sq foot home. I specifically requested that they bring extension tools to clean some cobwebs at the top of a tall ceiling that I haven't been able to reach. The cleaning woman did some basic items - like dusting all the windowsills and vacuuming the stairs (we only have carpet on the stairs and 1 room) and cleaning the stove and kitchen counter. However, I noticed that she forgot to sweep or mop half the living room, and never mopped under the dining room table. Even the kitchen was poorly mopped - I re-mopped it and had a bunch of gunk on my mop. When I lifted the couch cushions, they were not vacuumed at all. And that's just the main floor - I haven't looked upstairs yet in the bedroom, but my cobwebs are still on the ceiling that I can't reach. I didn't expect them to clean the windows or inside the window tracks (which are dirty and do need work) but I expected a deep clean to at least mop my floors properly and clean cobwebs and vacuum the couch. Still on the lookout for a good house cleaner. read more

Spruse Cleaning - My (formerly) clean mop after re-mopping the kitchen and dining room. - Home Cleaning Near Me

We used Spruse for our last move out clean a few years ago and they did a great job so we booked them again just last week. Transparently, the initial clean wasn't that thorough. They didn't clean the microwave at all and the fridge, kitchen floors, and shower door were not done well. All that said, after we called to let them know, the owner and 2 others came out and re-cleaned anything that needed to be touched up. They did so without any argument and even volunteered to drive up on Memorial Day. Once they finished up, the place looked great! read more

EDIT: How does a standard move out cleaning of a STUDIO apartment take 5 to 9 hours? I had 3 separate Spruce cleaners take a total of 8 hours altogether, including the time spent waiting for the late ones. The owner's response about timing doesn't make sense. Anyway, at least they refunded some money after I posted my review. Pay attention to the other reviews. I'm not the only customer who experienced late cleaners, poor communication, and horrible "cleaning". Try a different company. read more

See all

I wish I'd done this sooner. I pride myself on being clean snd organized, but between work and constant travel this summer, I haven't had time to give my place a good clean. Drew was great. I worked while they cleaned and they even asked questions to confirm I was getting what I needed. Most of which I wasn't sure how to answer because I've never had someone clean for me before. I just let them work. But he reassured me that if things come up, each time I can take notes on what I wanted focused on, or even add things like cleaning out the fridge or cleaning the stove. But honestly, it's really just the basic clean that I needed for now. I decided to go ahead and do this monthly. They just did a great job. And is such a relief. Thank you. read more

Spruse Cleaning - Dining room - Home Cleaning Near Me

NAPSA is the National Adult Protection Services Association - Protecting the rights of seniors. Does that sound like a student organization to you? Austin is the master of subterfuge and BS. He is the ultimate reprobate. Please notice, the positive reviews are from people with a minuscule amount of reviews. Is it subterfuge, I couldn't prove anything, but if it smells like rotten fish, it isn't a rose. This is a warning to people who salivate at Spruse's low pricing, it just isn't worth it. NAPSA is investigating my complaint against SPRUSE. Caveat Emptor. read more

UPDATE: Be wary: Spruce puffs up its public image based on paid reviews while repeatedly pedaling promises they have no intention of fulfilling. They replied to my original review with reassurances to reverse charges and send email proof, but they did nothing. -- ORIGINAL: The cleaning itself was mediocre. Spruce missed some spots and nothing smelled or looked cleaner than a basic wipe-down. The company offered me $60 to write a review, but I declined to do that because I was still on the fence about the company. I'm writing a review now (with no "kickback"), due to their unscrupulous billing practices. They placed two charges on my account, and in both cases they pledged to reverse the charges but never did. The second charge occurred when I canceled an upcoming cleaning with far more than the 48-hour notice they require. What gets me is they promise to reverse the charges, and yet after repeated inquiries they just don't. I ultimately had to go through the hassle of disputing the charges with my credit card company. I was willing to give them a second chance, but not after this mistreatment. read more

There are few facts before any personal comments. 1. They don't have professional planning on cleaners' schedule, nor coordinator. Average waiting is 1 hours and more for your scheduled appointment. 2. The wrong phone number can be given to your cleaner and you won't know it, cause you ententes the correct number and the online confirmation page shows the correct number as well. 3. Not all team members are professional, if you cannot be present during the whole cleaning process, you need to think about the risk. Here are some personal experience for a recent booked move out cleaning experience. Though I mentioned "please let me know 30 minutes before your eta arrival time" repeatedly, I waited over 1 hour in my unit for the cleaner to arrive. After she arrived, I leave the unit to the cleaner and did not come back on the same day to check it out. 1 days later when I come back and check, I'm beyond shocked. The cleaner wax and polished my bamboo floor. First of all, bamboo floor don't need any waxing at all. Secondly, why would a cleaning company polish/wax floor during a move out clean?! Third, it was horribly done, the floor looks super messy with foot prints everywhere. Besides, all cabinets were left uncleaned, the kitchen surfaces have multiple dirts spots too, which I can remove easily by wiping with paper towel. I have the most horrible weekend dealing with Austin the owner on the fix, spend 2.5 hours waiting for their team to arrive and fix it. Not saying they have a bad attitude, all experts from Spruse team are polite and repeatedly apologize to this situation. Austin tried his best on sending 3 experienced cleaners to my place, we just got beaten by the unbelievable floor condition. I let the team go around 7pm and cleaned by myself till 10pm that day to only to get the entrance area cleaned. On the next day they send me the cleaner who is responsible for this messy floor. I appreciate her courage to admit the mistake and taking responsibility of it. And I don't want to blame her further more with all the effort she put in to correct this mistake. This whole experience is just horrible, cause my goal of hiring a cleaning service is to save time. In opposite it cost me tons of hours cleaning the damn waxed floor, and having multiple batches of Spruse experts in to redo the clean. That's really the risk I didn't anticipate. read more

See all

We rented an apartment that had a nice big balcony which the owners didn't clean before we moved in. I tried doing it myself but it was too time consuming (the railing was basically just grids). I found spruse cleaners through yelp, got a great discount for first time users, and was matched with Darren for the cleaning job. Easy to communicate over text. He was on time with all the tools that he needed. And he did a great job cleaning the balcony in the given time. Very happy overall Check out the after picture. read more

Spruse Cleaning - Home Cleaning Near Me

Very poor communication with the cleaner who didn't show up at the requested time. Very unreliable and didn't get the service. Customer service however was very responsive to issue a full refund read more

Customer beware!!! This business is a SCAM. They had their BBB license REVOKED. Like the many other negative reviews on this business, I have had major issues with this "company". I signed up for the monthly subscription. The first cleaning was done very poorly. I immediately cancelled. I rarely if ever leave poor yelp reviews and chose to cancel my service rather than write a review. However, I was charged again the next month and received a text that my cleaner was on the way. They apologized and refunded and said they resolved the issue. No problem. Again the next month I was charged to my credit card, this time they didn't even try to send anyone! When I messaged them they said I had not cancelled. It was only when I forwarded them our prior correspondence for the same issue did they refund me. Still I chose not to do anything. Now monthly later I received a THIRD charge for service I did not receive after I've been told three times by the owner that he personally removed me from my system. I believe they are trying to sneak charged passed unassuming customers who believe they already cancelled their membership. Beware! I also received a snarky text from the owner incorrectly noting I left a poor review. It was actually another Carly! When I told him it was not me he said I was the only Carly they ever serviced. Clearly not true. I also believe many of these "positive reviews" are fake and will also be notifying Yelp accordingly. read more

Spruse Cleaning - Home Cleaning Near Me

See all

I asked for a deep clean which include the oven. There were some good things - they were on time - painted wooden blinds that I asked to be cleaned were done pretty well - the basics were ok : dust/kitchen/bathroom etc What was really disappointing: - wood floors: used floor polish but didn't go back over after dying (they said they knew how to use) so I had to do that as it becomes dull and shows every step (even paw prints) if that last step isn't done - wood floors went around small furniture items instead of moving to complete the floor. (Photo) - oven: first time cleaning new oven. Now the racks are discolored and there is oven spray left to dry (photo) - did not clean under claw foot tub still full of dust - cobweb left on living room wall. read more

See all

This company is just a big scam. I had them scheduled in the month of Oct for a deep clean with 2 of their staff people for 4 1/2hr each and paid 400$ for the services. 2 people arrived and left within 1 1/2hr of 4 1/2hrs they were supposed to clean. We had to get in contact with the tech support to even get to know about their early exit which was another big task and upon some verification they sent us "senior tech" for another day to clean our house which was not satisfactory at all. The staff is a big joke, they just aren't responsible and look for quick ways to finish and run away from the job. They don't even inform you that they are done with their job and literally escape from you. I had to repeatedly request them to clean certain areas as it didn't look clean at all. The staff cleans the house very carelessly. One should basically leave their job and spend 1:1 time with each of their staff to get a clean job done. I wouldn't even give them a 1 star. read more

Steer clear of this company. Like others mentioned, they try to lock you in from the first cleaning. We had one house cleaning and were very displeased. Stairs weren't cleaned, sheets and duvet covers weren't replaced (even after we pointed this out!) and garbages weren't emptied. Kitchen sink wasn't cleaned, and on and on. Also, one of the crew removed her mask while she was working. To make things worse they charged us a fee after we cancelled the recurring service. Apparently they have lots of fine print in their terms of service. It's still an ongoing dispute with the credit card company. Austin - you should learn how to treat customers and run an honest business. read more

This is my second review after Spruce managed to send someone to rectify the pathetic service or perhaps no service after my initial review. They finally sent a trained professional to clean and she (Cheyenne) did a very good job. In hindsight I will recommend any new client to request for Cheyenne or somebody trained at the same level to get a good experience. read more

This review has been a long time in the making, Shawn did a fantastic job (almost 3 months ago), and I am only able to write the review today. We were going to do a professional clean of the house for the first time in our life and so we did a lot of research. Of all the businesses we got quotes from, Spruse had the best balance between professionalism and price. Their website is great -- not the best, but good enough to quickly and easily reserve a cleaning appointment. You can very easily get an estimate of how much each item costs and compare them. I really liked the transparency and breakdown of costs. We live in a townhouse, so there's lots of stairs in the house, and Shawn did an amazing job in about 2-3 hours. read more

Don't waste your time and money hiring Spruse. Seriously spend a little more for a reliable company that will show up when scheduled and actually clean your house. I can put aside the headache of scheduling, being misquoted, having no communication whatsoever when they didn't show up and even them needing to reschedule if ultimately they did a good clean, but they just didn't, even with the extra hours of work they said they'd need for our house despite getting a quote from both the website and Austin, the owner himself, ahead of time and the extra charge for these hours. Please look at the pictures from after our "move out/in clean" which is their deepest level of clean to know what you can expect after paying over $300. I've included my initial conversation with Austin through yelp's quote service to show my due diligence in honestly representing the size of our house, level of clean we requested, my concerns about booking for the day before a holiday, our tight timeline and my openness to changing the booking if he thought it was unrealistic. Despite this conversation, our 8am-10am arrival window came and went without a word from Austin or any cleaners. I called Austin to check in and he said his employee had sent out emails the night before to cancel but after I couldn't find the email anywhere, not even in my spam, he insisted that he sat there with her while she sent them so there's no way I didn't get it. Okay... I certainly got the confirmation email the day before and why not call if you need to cancel? After reiterating our tight schedule and how I specifically asked about cleaners calling out in my original conversation with him before booking, he said he'd get the remaining cleaners to come out within an hour. So an hour comes and I get a text from the cleaner saying they won't arrive until 5pm. So much for our move! 5pm comes around and I don't hear anything so I follow up with the cleaner who starts complaining that there's no way the house is under 3,000 square feet (it's 2,900) and there's no way they can clean it in the allotted time. I can totally understand her frustration at this point, she's already been cleaning all day and gets this last minute job from her boss, but the scheduling form doesn't even ask for the square footage of the house! I had even included it on the original yelp form, as you can see in the pictures, along with number of bedrooms/bathrooms, type of clean etc. so it's not my fault if the cleaners were booked for too short of a time. I followed all instructions and booked correctly through the Spruse website, even confirmed the quote with the owner himself, at the very least don't charge me for the extra time when it's your company's mistake. I called Austin in the following days after the "clean" to address these issues and he said he doesn't handle these problems and gave me a new number to call, only after condescendingly trying to navigate me to a contact page on the Spruse website that didn't exist. Nothing came of my call to that new number and I chose to contest the charges through my credit card so I wouldn't have to deal with Austin anymore, but go figure, I couldn't get credited back because I didn't follow Spruse's policy for complaints. I'm out $340 and hours of my life over multiple days, but you don't have to be! Don't hire Spruse. read more

See all

Zero stars. Don't give them a try. There's a reason why they get bad reviews recently. I have a chat with them before booking. They told me I should pick very dirty for not having expert cleaning for more than a year. The cleaner come to my apartment and leave without any single word. She did not cleaned a single inch of my room. After that, they do not provide a refund because the cleaner simply came and left. What a joke. They still want to convince me that they deserve 200 bucks. Look at the comment below. He does not even dare to answer why they state this as a cleaning "STARTED". What a brilliant company don't even know how to cancel an order. What a great service that could not contact with customer directly. Charging people for making mistake. Is this a school or something? read more

See all

And now I was charged for a cleaning that never happened... the first time I brought it up with customer service, I got a "for sure!" about getting a refund. We're a month out, and I still don't have it. I'm glad I didn't originally write a 5-star review just for a discount for my next cleaning. Did y'all know that was a thing? Well, that's the business model here! read more

We wanted to do a deep cleaning for our house, and was quoted 191$ through Yelp and also when booked through their website it showed 191, but when I checked my credit card charge it showed 220$, when asked they said it is a system thing where for a certain number of bed/bath they have to do a deep clean for 4.5 hours. The lady who came to our house did okish job, and when told her that she missed few places she started giving us lot of attitude, and left after 4 hours. I would not recommend them and would look for an alternative for future cleaning. read more

Edit: According to comment , i never had ANY dishes at my house. Thats simply a LIE. And we were never informed bout the second cleaning. If we did then one of us would've went home to open the house. For some of your company mistake i do not know why blamin us for it and make it like you gave me a refund but this company didnt gave me a refund for what shawn did at my house. I will file a complaint to credit card company like the other did below me. Who ever read this... this was probably one of the worse company who blame the customer. Highly not recommend First, the appointment was At 9am but they said they cant coMe till 12pm which i couldnt wait. So decided to do it. The next day at 930 am and again he came late. So i had to leave my house open bc had to go to work. He comes in "shawn" throws his shoes middle of the living room and started from the second floor . I donno what da hell he was doing for good one hour because nothing was cleaned. I totally forgot to put our camera on the second floor so i had no idea what he was doing. Because it wasnt "deep cleaning" it should be done in 30 min. But he was there good 1 hour,. Then he goes to our room and didnt really clean which i couldv done bettter than him. Now he comes to the first floor and starts VAPING!!! Who knows if he was vaping in second or third floor!! After he left our nanny/ cook came to our home and she was informed that cleaners came and she was even surprised because nothing was really cleaned. The worst part is he used our sponge to clean the stove. I dont even use sponge to clean the stove because that sponge is for cleaning plates only. After complaining, he said there were dirty pot and dishes and he had to use our sponge to clean it. Ummm.... There were no dishes . Because i cleaned it myself before he came. When i came home it smelled like his flavor vape and i had to re clean everything he touched bc god knows how he cleaned our house especially door handles. Bc of covid i thought they would be more careful but NOPE! As i did tell the company i would like to do the weekly cleaning if we are satisfy but before i finalize if i wanted to do it or not they charged second cleaning in my card!!! They said they emailed us bout the second cleaning but we never got the email otherwiese i wouldv said no way since shawn did a terrible job!! So i called the second cleaner hanna and she was embarassed herself that shawn did a horrible job and she even said he isnt that good of a cleaner nor not a senior cleaner which company said no one complained bout him and hes a senior cleaner. Really? Thats your company standard? If you are reading this and wanting to try this company think again. All the one star review and including mine is true. If you have question bout the cleaning job they did at my bluse message me i will explain more thoroghly, Finally i email the support whjch they did say sorry and offer free cleanin for next time buti told him i just want my money back for all the hassel, lies and stress that your company gave me. They should not only refund but pay me for re cleaning shawn cleaning. Trust me, i typically do not write this long complaint. Buy shawn the cleaner really pissed me off. Especially smoking and accusin me as a liar!! read more

See all

My first appointment was rescheduled and then on the second my time frame was 9-5 which would have been fine, but they would not give me an eta half way through the day and then they said they would be here my 5, I finally got a message after 5 and then they said they could not locate my apartment and they do not have a call feture, only text, chat, and email. Very disappointed. I did however get my refund quickly. read more

We reserved a DEEP clean, 6.5 hours, to clean our 1000 sq ft condo. The end result was incomplete to put it nicely. While the cleaner was very friendly and personable, the service ended up what looked like a typical cleaning that anyone could do with a vacuum and a swiffer. Almost every surface still contained dust, and MOST surfaces were not touched at all. We specifically requested walls and windows to be cleaned, walls were not touched AT ALL, and windows still had dust and debris in the sills. This was not a deep clean, this was hardly a normal clean (shower still dirty, rugs unkempt). Fridge was cleaned (we paid extra for it) but still has obvious dirty spots. The gas range was cleaned, but the grate still had food on it! Almost everywhere we looked there was still dirt and dust. I don't think I should come home to a deep clean where a table in the center of the main room still has a thick layer of dust on it. Our feeling after this was that we needed to clean up! We have reached out several times to Spruce. Their customer service is on par with their cleaning service. Their phone message misleading and confusing, it redirects you to a different number than on the website. When you call that number, it is just a voice message letting you know to call that same number! A rep Austin did eventually call me back. After seemingly sounding sympathetic to my experience, did not follow up at all! I have called back multiple times since then to no avail. To top it all off, this company PAYS people to leave reviews on Yelp and Google, you get $25 off for each review. I have a feeling that is why their rating is so high. This was an awful experience and I expect to be refunded at some point, if I can ever get in touch with them. read more

SAVE UR MONEY and TIME I wish there was a zero star option here ! Horrible experience ... highly unprofessional ... didnt turn up the day of the appointment and then i literally had to chase em down the next day to get someone to deep clean and the deep clean turned out to be a terrible version of basic cleaning where the floor had stains, there was dust as it was before and stains in the tub and cabinets... the list is endless... they sent one person to do the job of deep cleaning a 2 bedroom 2 bathroom apartment in 3 hrs and the person was on her phone cleaning at her pace and then after 3 hrs just left without informing us so there was nothing we could do read more

Like others have said, they're cheap for a reason. The cleaning was fine, I guess, but definitely a lot of missed spots. If there is anything on the floor (like a wire) they won't move it and instead go around it. Our couch is quite high off the ground and it looks like they just swept all the hair and fur underneath it. They do a good job of cleaning the counter tops (and they did manage to remove a sticker that got stuck to it) but the details really avoid them. The baseboards were untouched, there's still soap scum in a few places, the electric range looks like it was just wiped down with a towel, windowsills are untouched, walk in closet floor was untouched, and there are some shoe prints and paper bits on the floor. TLDR: it's cleaner, but not great. Definitely will go with someone else next time. read more

The Cleaners didn't arrive on time, I need to call them more than 8-10 times to get them arrived, They take pretty long time to clean and they will go in between the cleaning to attend some one, Cleaning wise i can say they do ok job, i advise please do not give them home to them for cleaning, they will do 60-70% of work and they will leave.. make sure you stay with them and get them cleaned. read more

Please do not use them. The scheduled Saturday cleaner was a no show and I waited around for nothing. I called the owner multiple times over the weekend and emailed support. I was told weekend support was limited but they would try to find me a replacement. No replacement was found for the weekend and I had to make another trip to the unoccupied condo to move packages into the unit before it was cleaned. Finally on Monday, they sent someone to do the move-in clean and this cleaner did not have the tools to do a detailed move in clean. There was debris left in the microwave area and a couple of smudge marks on window and floor. Things happen and people dont show but how management responds to the issue is mark of a good company and I was sorely disappointed. I was given a 25% credit for the clean which in my opinion is not enough. Thats why I am here giving them a F for failing to appease a customer who not only did not get a scheduled detail clean but how I was handled (no apology from owner) or that I had to call to see where my refund was (it magically showed up in my cc only after I called the company!). read more

I'm just updating that I still use Spruse for my Airbnb's and long term units. Austin is great at following up with anything I need and dependable to get my requests thoroughly completed. I Will continue to use them as I trust them to do a great job for a fair price. Keep up the good work! read more

I'm updating this review to show how pleased we've with Sprouse for the past year. Hannah is a rockstar of a cleaner, communications on scheduling and cancellations is clear from the office, and the price can't be beat for Seattle. Hannah is respectful of our time, completely covid-safe, and even our dumb but loveable dog who doesn't trust anyone is starting to like her. I also love the little touches - our daughter is delighted every month when Hannah arranges her stuffed animals in fun positions in her room, things in the kitchen are thoughtfully put away, and she sometimes even puts away laundry (even though we've never asked for that!) Spruse is great! read more