Services did not meet our expectations: Pro: - all staff are friendly, communicate well, and are accessible. Cons: - Ran into issues with booking the services. My first cleaner did not show up and had to reschedule services to another day (From 04/27 to 05/04). Which I didn't mind until I noticed the services were also lacking. - The cleaner did not clean the dishes, make the bed, remove the stains from the tub or sink and the floor was sticky (Even after asking her to redo it). Mind you, we paid for a deep clean and did not even receive regular cleaning services. - I paid extra for laundry and organization. The housekeeper did not fold all the clothes, and she did not organize the closet. Overall, we will not be using this company again. read more

I subscribed to a monthly clean for my 2BR 2BA apartment and my second clean was completed today. I'm very happy with Spruse overall and with our cleaner, Jackii. I will list the pros, areas for improvement, tips, and some suggestions below, but overall I gave a 5 star rating because I'm a satisfied customer! Pros: - Online booking: it is so convenient and it gives you upfront pricing. In a digital age where convenience is key, I tend to choose establishments that allow you to book online. - Pricing: their pricing is competitive, and most importantly, upfront when you go through their website. - Quality: second time around, and Jackii's work was awesome. I'm very happy with the cleaning she provides! Areas for improvement - Communication: there was some information that wasn't communicated in a timely manner. - Scheduling: there were scheduling errors with my two cleans so far. This goes hand in hand with the communication aspect. Not sure if they were both one-offs, but I feel that if you book, your schedule needs to be flexible, or you need to be proactive in contacting them. Tips - If you want green products used, I suggest you provide your own. Don't complain about them not using natural products because they don't promise that in their website. Suggestions Website information: they state 2 hour cleans for regular cleans on the website, then extra bedrooms and bathrooms are add ons (and added expense). I think it would be good to explain that adding extras would also add more time. I also think that the available schedules should be changed and that the 6-8am timeframe can be removed since this is no longer applicable. Overall, I'm really thankful to Spruse and I will continue to use their services. Keep up the great work! read more

Spruse Cleaning - Such a clean kitchen! - Home Cleaning Near Me

The arrival window is 2-4pm. There is no one showing up during the window, and I wasted 2 hrs waiting. Hannah texted me beforehand and let me know she would arrive around 4:30. She was very punctual at the time she communicated. Additionally she did a very good job cleaning the whole upstairs including kitchen/full bath/dining/living and finished the carpet with a beautiful pattern. If it was not her I would give this experience a zero to one star review. The original girl decided not to come. They send Lorena as substitute. She did not show up until 7pm and she left before 8:30pm. There are mud still on the floor (I am not sure if the room was vacuumed, not to mention mopped) and the stuff were not even returned to where I put them originally. The small carpet area does not even looked cleaned ( especially with a comparison from upstairs, which has a beautiful pattern, it looked even worse). Worst of all, I cannot communicate w her. I do not like the work but I don't even know how to let her know. Cannot believe there are so many positive reviews for this service. I don't understand. read more

See all

I used Spruse to schedule a move-out clean, and the cleaner was extremely diligent, performing a fantastic job on my floors, surfaces, appliances, and plumbing fixtures. There were some hiccups with booking, where the web site had an error in the rescheduling feature, and their telephone rang through to a full voicemail box. I was eventually able to reach them by email, though, and all's well that ends well in that I'm very satisfied with the work that was done. read more

I have not received a service from them yet. I am trying to be their new customer! I've been trying to understand their new pricing policy. I sent 2 emails. Try to do live chat. But they won't give me any response (live chat disconnected instantly after this question). So, I thought maybe they can see this and respond to me. There are 3 options at Spruse (I think recently added). - cleaned often - cleaned regularly - cleaned rarely I tried all these options and it seems like there is an additional fee even if the house is "cleaned often or regularly". So, I am having difficult time understanding why the base price doesn't start with the additional $20 because no matter what the condition of the house is the company charges that extra $20 (even if it is cleaned often). So this to me is extremely interesting! ---response to Spruse-- Not sure why potential customers' reviews are not prioritized as it attests to the level of customer service you might provide. I have not received the response below (neither in the email nor in the chat: providing a date doesn't change that - lol). Anyways, I now have a pretty good sense of your company and your pricing policy. Thanks!! read more

Hannah - so awesome to have her clean our Ballard home. She took before and after pictures as she cleaned each section of the house. Way the go to "UP" the level of service on your part. She was patient and meticulous about her work. I love it that she gave me updates from the start to the end. Very professional. Not to mention, she was patient enough to wait for our contact to open the door for the house since we were out of town and door key system did not work. Love the text, the details and thanks for taking pictures along the way. Will hire her again in a jiff - thanks read more

Spruce in Seattle has been helping my son and his partner keep a tidy and clean apartment for a couple weeks now and I must say, they are super great to work with! Online scheduling is fast and easy, questions are answered quickly, and the cleaning quality is excellent. But I think the single most impressive quality has been the friendliness of everyone we've all interacted with (phone, text, and in person). Today Sean, Brooke and Nicole were awesome, and last time Lorena was such a lovely person as well! Thanks Spruce, we appreciate your service! read more

I booked this service for a move out clean for a 2 bed 2 bath condo. I specifically asked on Yelp before booking if I needed to add on any extras and they said everything is automatically added to a move out clean and that I don't need any add ons. The cleaner got there on time but we faced a LOT of issues, damage and unprofessionalism from their end. 1. The cleaner carelessly left a piece of rag with bleach/dropped bleach (he doesn't know which or how) and damaged the carpet. He said he did it but didn't even flinch with the giant patch of damage. We have to now pay for replacing the carpet in the entire room. 2. I had cleaned the laundry closet and the machine myself the day before the clean only to see the next day the dryer full of filth (attached photos) like someone had used it to wash/dry cleaning rags, mop heads etc. It looks like outdoor dirt. We had a fully secure, doorman building and we checked security footage to ensure nobody had entered the building or condo. He was the ONLY person who entered the condo during that time. He wasn't going to clean it that's fine, how can he use it and leave it dirty? This is so unprofessional and shocking honestly and the company doesn't even admit to this. 3. Now to the actual cleaning, the cleaner left dirt on the hardwood floors, doors, walls, cabinets, grout in the bathroom, did not spot clean carpet (wasn't even carrying a cleaner) and you can see in the photos how dirty it is and make up your own mind. The response: It has been 3 days since the clean I have not been able to speak to 1 person over the phone at this place. I reacted Austin, he asked to reach out to Jackii who never answered. Then a Brian messaged me saying and sent a wrong email ID to share issues which bounced back. I finally looked it up myself and sent them a long email with photos of the damage, laundry and all the dirt. Now after confirming before booking that no add ons are required, they now conveniently say walls are not included. Even if they aren't, cabinets, doors, floors, bathroom tiles were also no included? They don't respond to that. I haven't even heard back from them yet on any of the damage or unclean areas. I am expect to be reimbursed for the carpet damage as well as the actual cleaning service. I'm really disappointed with this service and honestly a little a bit shocked too. It would have been better if we had never hired this cleaning company. read more

See all

Cleaner didn't arrive on time, I scheduled for noon -2pm but she didn't show up till after 5pm. Not reliable and poor customer service. Seems dishonest when no one inform you anything once you schedule the appointment. read more

I really tried to work with Spruse. I wanted to schedule a cleaning that was a set time as I have kiddos that take naps. 1st try: Austin set me up with a time slot in conversation via Yelp App, "We can come at 9 Ill make the necessary changes :)" on the day of the service, Austin emailed and said the cleaner was sick and he would send someone at 11am. Finally at 1pm I called him as no one had shown up. He profusely apologized, we setup a date the next weekend clearly a 9-noon clean. 2nd try: That next week, I wait around and again no one shows up, I call at noon and Austin blames his scheduler for the missed visit. At this point, I ask to just refund my 150$ he has been holding as a deposit. He says, of course and gives this long story about how he will immediately get my money refunded and will send me a free cleaning. 3rd Try: It's now been over a week since all of Austin's promises the previous week. I STILL DONT HAVE A REFUND. No email communication as promised. I honestly haven't had this poor of a transaction in decades. With all the cleaning companies in town, I would look for someone who is organized and won't waste your time! read more

Do NOT use! The cleaners were a day late. No apology, no phone call, no communication whatsoever. Have not returned phone calls.

I got lucky and Hannah was sent for my first clean with Spruse. She is very good at her job and very polite and professional. I enjoyed doing business with her. Keep up the good work. read more

Very professional and love that the cleaning staff comes prepared, masked up, and taking all precautions. Though their deep-clean almost felt same as regular cleaning. They're pretty responsive. They've an online booking/payment system, so it works out very conveniently. (I've had a few issues with the payments eg. got double charged for the service, still got charged when I had cancelled before the 48-hour cancellation window) They also offer discounts for regular services as well. read more

Spruce Cleaning sent us Nicole to give our house a much needed deep cleaning. I can't rave enough about Nicole and Spruce Cleaning. Nicole was respectful of our property and privacy. Our toilet bowls have never been whiter. I had recently hurt my back and had not been able to keep up with cleaning. Nicole dusted in places I hadn't gotten to in a long time. She scrubbed our base boards and floors, and left our house sparkling clean and smelling great! I highly recommend Spruce Cleaning and their hardworking, friendly, and personable employee Nicole! read more

Appointment was 3pm and cleaner showed up 5:58pm which is the time that cleaning is supposed to be over. No confirmation email or text until i called the company. No message or call until i called about no-show. Horrible experience. We decided not to use cleaning company. read more

SCAM ALERT! I contacted Spruse to have a deep clean done of my house. From the start, I specified that my highest priority was to have my tile kitchen floors scrubbed clean. The day of the clean, I get a text from Austin, that the assigned cleaner had badly sprained their ankle and would it be ok to send someone else though they'd arrive late. I was fine with that, and Jackii arrived around 5:30 and put in a good 3 hours cleaning. She didn't get to the floor but told me they would be sending someone else out to finish up. The work she had done was solid, so I had no issue with the clean being split up. I was rescheduled for Sunday at 10am. Around 10:30am, another one of their cleaners, Jonathan, showed up. He told me he didn't even have the equipment to clean the floors as he expected another cleaner (the one with the sprained ankle) was going to meet him there. He calls Austin and tells me that he will clean what he can and they will schedule someone else to come out. This guy "worked" for about 2 hours, starting with the cleanest parts of the house and did a poor job of cleaning anything else. I contact Austin the next day, still thinking this company is going to finish the job it was contracted to do. Austin asks me what still needs to be done and I gave him a list. No response. I probe again with another text on getting schedule to finish up the cleaning that started on Friday of last week. It is now Tuesday. I get a response from him saying I needed to pay for another 2 hour clean on their website. I pointed out again that the floors had been my number one priority from the beginning and I was not going to pay more for what was in my initial request. Especially when the workers they send aren't even equipped to clean what was originally requested. No response from Austin after that. Apparently happy to take my money for a job not completed and cut ties. I would file a complaint with the Better Business Bureau, but while their website says they are accredited with the BBB, you will not find their company listed on the BBB website. Guess there is always a FTC complaint. https://www.ftccomplaintassistant.gov TLDR: Did not clean the primary thing I requested they do. Requested more money to finish the original work. Paid for 3 bedrooms, 2 baths, 1 kitchen deep clean. Not a single one of those rooms was completely cleaned. **UPDATE** In response to Austin's comment: I never received 3 additional hours with their senior tech Jackie. Nor did I receive the 6 hours I paid for. To recap, Jackie came out first and worked alone for about 3 hours on Friday 7/10. Then Jon came out and "worked" for 2 hours alone on Sunday without the necessary equipment. That's only 5 hours and not the 6 plus 3 extra "free" hours that Austin is claiming. As it is, I will have to pay another house cleaning company to do a deep clean, as all house cleaning companies require that prior to regularly scheduled cleaning. And to clear up this claim that I never responded to him, since Austin included his cell number, I'm including the screen caps from our text conversation with timestamps showing that he never responded, and did not suggest additional cleaning till after the second visit. If anyone would have suggested that additional cleaning charges would have been required before hand, I would have been amenable to that. Notably, Austin did not argue the fact that they are not BBB accredited while advertising as being so on their website. read more

See all

First want to say 5 out of 5 stars for Lorenzo, who was my cleaner. He did a great job! Reason I'm giving 3 stars is management issues. The scheduling was a headache, and I paid for a deep cleaning but never got one. I scheduled my appointment on Sunday and Austin reached out to me saying they needed to reschedule because my assigned cleaner had covid symptoms. Totally understandable. He told me in an email that Meriah would be able to come Tuesday morning at 8am. On Monday night, I get a text from Marisol saying she's coming with one other person and wants to come at 11 instead and that the cleaning would only take one hour because it's split between the two of them. I questioned that and asked if that 1 hour was enough for a deep cleaning. She said there was no mention of a deep clean at all. A third person, Lorenzo, tells me he's on his way around 8:30 am on Tuesday. It was just very all confusing to see who was coming. As for the deep clean, Austin called me and said that I should apply the coupon for a deep clean in the comment section and book a regular cleaning. That's exactly what I did. Apparently it does not show up on the cleaners' schedules, which is not their fault; it's whoever does the scheduling. All in all, the regular cleaning was good, but it's so hard to get in touch with management or get any straight answers. This whole process gave me a huge headache. read more

My partner booked this service for us and a cleaner named Paulina came smelling of cigs. She brought a person inside with her even though we only booked one cleaner. I did not feel safe. Lastly, they did a rushed very poor job with the cleaning. We won't be using this service anymore. Stay away from Spruse Clean IMO. read more

I really don't want to write a negative review especially since the owner was very helpful during my booking process. I scheduled a 3 hour deep clean at 1pm. I receive a text from Marisol that she's running late and will arrive by 3:10pm instead. Ok that's fine. She arrives at 3:10pm with her partner and I get out of their way so they can work. My small house isn't a new house. I'm really not expecting much. At 4:57pm she sends me a text that she is leaving and that they did as much as they can. I arrive after she leaves and I come to find not much has been done. Nothing that was stated in my yelp quote. It was literally the bare minimum. None of the appliances we cleaned inside (fridge, oven, cabinets, etc) , the floor wasn't cleaned and the windows and/or sills weren't touched. What they did do in less then 2 hours, they wiped down the counters, stove top, bathroom sinks, cleaned the toilets and swept the floor. What they accomplished were my children's chores - not a 3 hour deep clean. Do not recommend. Not worth the money. Also my yelp deal was not applied. read more

Spruse Cleaning - My deep cleaned fridge. - Home Cleaning Near Me

I used the bi-weekly service. So far Courtney did a great job. I can have same person coming which is important as I only need to debrief once. read more

They did a wonderful job and I would highly recommend their service to anyone! The response time to my request and the rates were very reasonable. The quality of work was phenomenal as well! read more

Terrible service. My partner booked with this company and our cleaner was 4 hours late, and did a terrible job. Owner was unapologetic and didn't care. From what I can see cleaners are often late, don't show at all, are poorly trained, or have bad manners. The owner generally doesn't take responsibility and prefers to instead gaslight customers. Avoid at all costs. read more

I used this service fairly regularly for over a year. While they are not perfect, I still give then four stars for good customer service and fair pricing. The main things to keep in mind here are that scheduled windows are loose estimates. In the dozens of appointments I had, it was kind of rare for a tech to show up at the promised time (most true if you request a late appointment). They still showed up tho, so it's not a huge deal. In all of my appointments, only the last one had actual damage -- which isn't the end of the world, but is notable. In my move-out appointment, the tech broke a porcelain dish without telling us (we were in the next room and could both hear and see it) or acknowledging it. Ideally, it would have been nice if she either did not break it or at least acknowledged the error. Otherwise, the standard is pretty high. The prices are fair. You can book online. It's the best deal in the area, as far as I'm concerned. read more

We love Spruse! We have used Spruse twice now and every time the apartment looks amazing. The service is completed within two hours and each person we have met is so friendly and great with our playful cat. I tell all my friends about Spruse and we will continue to be a customer in the future. read more

It was very easy to schedule an appointment for a move out clean that was convenient for me. Although they showed up over 40 minutes late outside of the scheduled 8am-10am window, they did a pretty good job on the move out clean for my apartment and were slightly more affordable than other options in Tacoma. read more

What a nightmare! Nearly everything that could have gone wrong did go wrong. I hired Spruse to do a move-in cleaning of an empty condo that I'm moving into. Started with the cleaner not showing up on time. The day before my appointment, Austin told me that the cleaner(s) would arrive "at 9am sharp". At 915am, I still hadn't heard from anyone and started to try to contact Austin. After about 45 minutes of trying to reach Austin (the owner) by phone, he texted me at 10am to tell me that the cleaner had a flat tire and was on her way, and that a second cleaner would be sent so that they would not fall behind. He then told me that due to the current coronavirus situation, their start time was now 10am. However, I spoke to him on the phone the day prior and he never mentioned this and said that the cleaner(s) would arrive at "9am sharp". Someone should have contacted me to tell me that no one would arrive before 10am. Instead, I waited in the lobby of my building for 2.5 hours before anyone arrived. At 11:30am the first cleaner (Jacki - the Regional Manager) finally arrived with a filthy vacuum full of debris from the last job. She was not wearing a mask or gloves, even though Austin claimed that the policy is that they should be wearing them (given the current Coronavirus situation). I called Austin to advise him of this, and he told me that he would make sure the cleaners wore masks and gloves. Unfortunately, this just didn't happen. I told Austin about the filthy vacuum, and he claimed that they don't clean them out before each use as it can ruin the vacuum. I told him that as a customer, it doesn't look good and he agreed to have Jacki clean it out saying "I can see how during these times that may worry some". At almost 1pm, the 2nd cleaner (Mariah) finally showed up. She had been given the wrong address by Austin. She also arrived with a dirty vacuum. When I went back up to my condo with Mariah, Jacki was not wearing a mask and I asked her to put it on, and she basically gave me the cold shoulder. The entire time she was there, I never saw her wearing both the mask and gloves as I had requested. Somewhere between 1pm and 130pm a third cleaner showed up (did not get his name). I had to go out for a while, and when I returned, all three cleaners were gone, so I did not get the chance to review their work with them. I inspected their work, and was very disappointed. I ran my finger over floorboards and countertops and they were still dirty. The light fixture in the bathroom still had dust all over the top. The vents in both bathrooms, which I specifically asked to be cleaned, were still full of dust. The toilet in the master bath was still dirty. Stains on the wall that I had pointed out were still there. A drain screen full of hair was left on my kitchen counter. A shelf in the shower was still filthy. I'm shocked that with 3 cleaners, so much was missed and things were not cleaned thoroughly. I texted Austin well into the evening, sending him pictures of all of the deficiencies. He said that he would send another cleaner out the next day for 1.5 hours at no extra charge. At no time during our hours of texting did he apologize for the poor quality of the 3 cleaners. The next day, a new cleaner, Shawn, showed up (on time) to complete the job. He was awesome. He was friendly, conscientious, and did not give me any attitude about wearing a mask and gloves. He went above and beyond to ensure that I was happy with his work, even pointing out some deficiencies of the other cleaners that I had missed! Shawn was the silver lining to an otherwise horrible experience. Even though Shawn did a great job, I can't recommend Spruse as the rest of my experience was disappointing and frustrating. All of the pictures I've posted were taken just after the 3 cleaners left. read more

See all

Really tried to work with these folks unfortunately I would give it 0 stars if possible. I originally booked for a deep house cleaning bi monthly service. in prep for family coming i to town. First appt, no call no show. After receiving "confirmed" robotic emails saying cleaner will be there. Called customer support said I requested for bi monthly cleaning but will cancel now, after notifying them cleaner never arrived. Not confident at all and I will reevaluate frequency of service needed so cancel my order. Austin explained someone quit on the spot. He and Jacki offered a complimentary service which was a nice gesture. The cleaner arrived on time for the first service , did a thorough job. Communication has been decent with response. .... Then I was charged after being told comp service. Had to contact them again to get my money back. Then I was billed again , for a service not requested or rendered after telling them I will reevaluate if I am interested in 2x month service. All this within a week!!! Received a text from the cleaner, her ETA time today and was caught off guard. My family is sick with COVID. They said I will still be charged. Too confusing of a system for me... I will pass on their services. NOT worth the back and forth hassle - card charged, credited then charged again. i'm already busy enough with a family of 4. read more

Excellent cleaning service at an affordable price. I get the monthly clean for my one-bedroom apartment, and every single time, my place is left spotless. Lorenzo was courteous, wore a mask, and did an excellent job on my latest clean. My only complaint is that almost every single time, the cleaner has arrived late -- generally by about 15-30 min, but sometimes up to a couple hours, including one no-show. For me this hasn't been a big deal since it's never been an urgent matter, but just as a heads up to others who do care. tl;dr great service at a great price, but with some timing issues read more

Working with Spruse was really great. I originally scheduled a clean for the afternoon, but that morning they sent an email saying the cleaner was sick, but that have another one who could show up later that day! I really appreciated the quick communication, trying to get us a cleaner ASAP. Shawn shower up on time and with great communication as well telling me when he was on his way. The cleaning job was fantastic and very thorough with a good attention to detail. He wore a mask the entire time, was very kind and fun to chat with as well. I would totally recommend these guys. Very professional. read more

I've used Spruse on and off for the past few years. My condo cleanings are always performed with the utmost care and detail by the staff. If I'm at home, they even ask me to do a final check before they depart. The lapses in communication could be better regarding unexpected emergencies however they rectified the issue by providing a full refund. read more

Sophia and Siphay did a great job cleaning / communicating / being proactive on cleaning the apt. Outside of the actual cleaners, unfortunately the company has some issues with scheduling reliability, possibly due to shortages but the end result is missed appointments and arrival times usually 1-2 hours later than the window. Email support is good, day-of communications for ETA needs improvement, as I can't plan around the cleaning window with any reliability. Besides that, the cleaning staff do a great job for the price, overall the company is competitive within the Seattle area. read more

Please cancel all future cleanings I haven't been pleased with your service. Thank you Pat Eustis read more

Scheduled Spruse for a move out clean where timing had to be right on due to a lot of moving pieces in the schedule; and it was. Jonathan came over right in the window. Minor confusion when another cleaner came over to help, but two is better than one from my perspective. Timing was accurate. Job was done well. Pricing was fair. Plan to repeat. read more

I really hate giving bad reviews, but my experience was so out of the ordinary that I needed to say...something. Very long story short: the two times I used/attempted to use this service, they were 2.5 and 5.5 hours late without any accurate updates or explanations. The one cleaning we were able to get was very professional and well done, but the lateness was not cool. I understand that things happen, but improved communication would've greatly helped. My first experience was last fall when my boyfriend needed a move out cleaning - I do love that booking is super easy, and they were flexible when we needed to tweak our schedule. We scheduled for 5-8:00 pm - my boyfriend couldn't get off work, so I adjusted my schedule to meet them. As 5:00 came and went and my vodka sodas piled up, around 5:45 we were told they were "almost there." Traffic was bad, so no biggie. Eventually my boyfriend arrived, more time passed, and at 6:30 we received the same assurance. Finally, at 7:45 (15 minutes before they were supposed to finish), one person arrived. Because of the delay, they sent a second to help. The clean itself was fantastic - they were friendly and professional, and they moved as fast as they could. Although they didn't finish until 10:30, we were ultimately really pleased with the job they did. Fast forward a couple months, and now it's my apartment that needs cleaned before we make a big move to the Midwest. It was already stressful, so we went ahead and booked them again after the great clean they did before. We scheduled it for 9-noon on our last day in Seattle, but we had to get out of town immediately afterwards to get to an event in Portland that night. We agreed that there was no way that would happen again. MY WE WERE MISTAKEN. As we frantically packed that morning, we kept checking the clock and were floored. Once again, an hour after the scheduled start time no one had shown up, and this time we received no update or explanation (nor any response when we called/texted). At 11:30 we gave up, stressed out of our minds and needing to get on the road. I left my apartment without a full cleaning - still waiting to see how much of that deposit I'll get back, but that's my fault I suppose. We eventually got a message around 2:30 that day saying they were en route, but by that point we told them never mind. read more

Its the worst service ever. They do not give any information of the cleaners. Reschedule by themselves without any notice. I just asked out of office time if i can reschedule but there was no response so i leave it like that. And they are very unprofessional. They just send someone as per their own convenience. I might have called them a thousand times as it was last minute and I really needed someone. Worst service ever. read more

Got Depression piles of crap over your house? Need someone to hit that hard reset? Call Spruse! As someone that has never had experience with a house cleaner, Austin was able to walk me through the entire process and explained to me what to expect. I am thoroughly satisfied with the end result, as my house currently looks like it did when I moved in for the first time. I will most definitely be using them now on a monthly basis. Adam was my cleaner, and he did a stellar job. He asked if there were any specific tasks or areas he needed to focus on and made sure to get all the nooks and crannies. Thanks Team Spruse! read more

We ordered a deep clean of our 2 bedroom apartment and had 3 cleaners arrive. We were VERY happy with the service of 1 of the cleaners LORENZO. LORENZO IS THE MAN. Cannot recommend him highly enough. The other 2 cleaners, Marisol and her partner, apparently tried to leave after a quick once over. A deep clean is supposed to be 2.5 - 3 hrs, and they left after just 1. Lorenzo stayed behind and made sure we were happy with the job. We ended up having to ask Lorenzo to go back over many spots the other 2 were responsible for. They left behind several cleanable, sticky spots on the floor and walls. Bottom line, the apartment is clean and we are happy. Docked a star because the service was inconsistent. Lorenzo = great, the other 2 = not so much. read more

Cleaner didn't show up. A week ago, I scheduled 5-7pm cleaning (bi-weekly afterwards). After reading many reviews saying that cleaners don't show up, I called 2 days in advance to confirm my appointment. Today, on the day of scheduled cleaning, I got a phone call 3:40pm saying that he's running late because "oven cleaning got scheduled" all of a sudden and he can be here at 7pm or another day. I explained that we have an open house for new tenants tomorrow morning so I need this cleaning, and 7pm works. I moved around dinner plan accordingly. 5:20pm, he messages that now his car got a boot and can't make it. They advertise saying that "most of our cleaning specialists are picked up and dropped off to all appointments booked." I guess Andrew is one of those few who are not. Now I'm left with open house tomorrow and no time to clean it by myself. Extremely unprofessional. read more

There was a confusion caused by them and cleaner arrived the day after. It must be tough to work with so many people. So I recommend you to confirm a day before by text. They were honest and very responsive. Lorena did a great job cleaning my slightly cluttered one bedroom. It was a deep clean, but only one person came; so three hours including oven and inside of windows, Lorena did her best. And the result was orderly clean smelling and fairly clean apartment. For the price this is the best service available. If you ask I am sure they can accommodate your request for more detailed cleaning. read more

I was not impressed with the cleaning. I had paid for a "pretty dirty" (extra charge) deep cleaning and while it smelled nice and the floors were mopped, the cleaning was not very thorough or deep. The baseboards were not done as promised and the top of the refrigerator wasn't cleaned. I expected more completeness to the work given the price I paid ($250 for a 700 sq ft townhome). read more