We have heard that this is a great place to eat so we decided to try it. We are Foodies and enjoy dining out and were really looking forward to an upscale dining experience. The aesthetics are classy. The restaurant is nicely decorated. Our waitress was very young. She was polite but she was inexperienced and that was reflected in the service we received. While we were looking at the menu, another couple was seated nearby and then a second couple arrived and was seated at another table. We ordered appetizers and I asked if I could substitute something for pasta, because of a dietary intolerance. The waitress assured me that it was not a problem to substitute and said that it would be served on the side and without pasta. Shortly after, she brought bread to us. Our table was missing plates and silverware and we couldn't eat it. I prefer not to eat with my hands. We immediately brought it to her attention and while waiting for her to bring the missing items, she spent some time chatting with one of the other couples and taking their order and then the second couple's order and chatting with them too. It was obvious that she knew both couples outside of the restaurant, based on the conversation. After asking 3 times, we finally got the missing serving pieces and got to enjoy some bread. I saw the appetizer I ordered being served to one of the other couples. I thought that was weird since I had ordered first but, hoped ours would be out soon. It looked delicious and I was hungry. Then she brought appetizers that neither of us ordered. She returned them to the kitchen and came back to say that they were OUT of what I ordered. I guess she gave mine to her friends at the other table. She did bring the correct item for my husband and I had to settle for something that I did not really like. Then she brought our entrees and my small portion of meat was nestled in a generous portion of pasta (which I can't eat) instead of the substitution she promised. Considering how long it took to get silverware and then an appetizer, I didn't want to wait 15 minutes for her to fix my dinner. Because my husband had his dinner, I just ate the meat, careful not to eat any of the pasta. After our meal, our waitress came back to take our dessert order. I ordered chocolate cake and she said they were out of it so, I settled for something else. I was really trying to make the best of this experience, regardless of all the faux pas. Then, our waitress walked past me, with a piece of chocolate cake and delivered it to one of the tables that arrived AFTER us. It seems that you have to 'know someone' to get what you actually order. I could forgive the first time but this was the second time that what I wanted was given to someone that ordered after me. I got the distinct impression that unless you are a regular, your business is not appreciated. In addition, we had to listen to people yell over our table, as they conversed with people on the other side of us. It was inconsiderate and rude. While I realize that the behavior of diners is out of the restaurant's control, 3:3 errors in my meal is their responsibility. I can overlook any one of these things but, not all in the same dining experience. I will not eat here again and I cannot recommend the Springtown Inn. Obviously, locals and regulars get good service but if you aren't a local, drive on by! read more