Disappointed - Purchased a used truck and was provided with paperwork and verbally assured that all recalls had been taken care of. Fast forward a month after purchase and I had to visit another dealer while out of town for a minor fix that I caused. Second dealer informed me that (2) recalls from previous years had not been taken care of. Called sales person at Springfield Ford and she was going to follow up and get back to me. (2) months later, still no follow up. Stil wondering what else might have been overlooked. Buyer beware. read more

I purchased my explorer and the salesperson was fantastic. Best price. No bs. They have exclusively have maintained my car. Less expensive than I thought. Great record. Curtesy. Attentive. I rarely recommend but they deserve it read more

Ibought a 2021 Subaru Ascent from Springfield Ford. Did not realize till I left, the front tire was low. I filled it from 24 to 33 as tire recommended. In 2 days low tire signal came on again. Then realized there was not a manual in the car. My fault for not checking the glove compartment. Called Springfield. Spoke with Angela who was kind , said her team would work on the issue of no manual and the low tire pressure. Took the car in for a check , no issue found. Just went to tire dealer. Needed 2 new valves on the front tires. I did buy a manuel on ebay for the car. I do like the car Subaru Ascent. Has all the safety issues I wanted. My old 2018 Forester with 67,000 miles was making strange noises. Air conditioner was not always blowing cool air. I see my car on their site for sale. Would not buy it. Never got any more reponse from Angela after 3 more emails. I will never recommend this company for a used car. read more

I wish I could go less then 1. Terrible service. Not done right and just pass me off to a different ford dealer but take my money. Never go here! You will regret it. Their reviews are coerced by the salesmen. They're service department doesn't know what they're doing. Scam artists!! read more

​Keep all receipts from this place!! They rip you off as fast as you drop it off to Redo their work!! Unbelievable then inspection we replaced the bulbs around the license plate so they charged me extra. I have everything on paper I payed you already now you going to far on inspection. read more

Springfield Ford Lincoln - Three months ago - Auto Repair Near Me - Springfield, Pennsylvania

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I bought a new Escape from them last July. Salesman was a rude creep of a guy. They promised to notify my insurance company and that "everything would be taken care of." They never did. I was in an accident in February. Thankfully, no one was hurt. I wrote a certified letter to the GM addressing concerns. Zero response. I was left with thousands of dollars in repair bills. Avoid this place completely!! read more

Bring my 100,000$ truck up to get the front camera to work. They fix the problem for 3 hours, set up another appointment to bring my vehicle in, got here for them to tell me i need to find a body shop , drove hour away just to hear something they could had said on the phone , got a vehicle towed up to the dealership so I could have something to drive while they fix my vehicle. Came up here for no reason! They have a body shop at the dealer and they still told me I need to go find another one and didn't tell me they had one. I'm Confused , I have cameras in my truck the service guy stayed on his phone now i see why the work wasn't 100% . This place waste of time , money and more. this irritate me so bad I don't even wanna buy no more Ford trucks. All 5 of my trucks getting trade in Always something at these ford dealers. If i could give them 0 stars i would! read more

Springfield Ford Lincoln - Front camera - Auto Repair Near Me - Springfield, Pennsylvania

If you want to be lied to about a timeline of when your truck is going to be fixed, and then hung up on when you try to figure out the timeline, this is the Ford for you. Ford apparently stands for Found On Road Dead, since their airbags don't work and their service department doesn't care about fixing them. I set an appointment a week ago to fix my ford ranger airbag for the second time, along with refilling refrigerant. Did not expect to be dealing with total snakes, but here we are. I was quoted $140 for the work. The tech asked his supervisor if the 'free' airbag replacement would be covered by the dealership in front of me. They both laugh a bit about something that I didn't hear. Miraculously, several seconds later the total increased to $190. While it's not 100% certain they did this unethical nonsense, I think it's highly probable based upon the interaction that they indirectly charged me for a FREE service that covers their defective trucks. On top of this, it took 15 minutes to drop off my keys for this appointment. Literally wasted my time for a 30 second interaction. The cherry on top is that they DIDN'T EVEN ORDER THE AIRBAG when I scheduled the appointment, they ordered it when I dropped off the car, wasting a half of a week or so of my time. They wanted me to pick up my truck WITHOUT THAT WORK BEING DONE and didn't let me know that the work wasn't done until I asked (they said I could come pick it up today, despite this key repair not being made). Mind you, this airbag issue is literally leading to people dying. No ethics here. Don't buy a Ford, and if you make that mistake, don't come here for service. EDIT: A week later, they still don't have the airbag. They again told me the truck was ready when it was not. Called them and they hung up on me. Spoke with Corporate, and hopefully this issue gets resolved. By far the worst dealership i've been to, but i'm thankful that corporate stands by its name. EDIT 2: 2 weeks later and it still isn't done. GO ELSEWHERE. read more

The service manager told me over the phone to go f#ck myself because I knew the part I wanted them to install but he said they don't just replace parts they have to do a diagnostic first for $286.00. He got mad when I asked him why he couldn't just replace the part. What a joke this place is. I would never go this dealership again! Rip off!!! read more

Scheduled an appointment to bring my truck in for an oil change at 11am today. We dropped it off and didn't hear back. I called at 5:30 to ask about the status, they had issues finding my paperwork, when the woman came back she stated "We couldn't get to it today, we'll get to it tomorrow". I don't think so, they should have called with a service update if they needed 2 days for an oil change. I have a feeling they dropped the ball and totally forget about the truck sitting on the lot. Gave this Ford dealership a chance because of the reviews, won't give them my services again. Shame, they're close to my house but so be it. If they don't have the common courtesy to call the customer and update them regarding the vehicles progress, they don't deserve my business. read more

Keep all receipts from this place!! They rip you off as fast as you drop it off. I had to give it one star but if I could I would give them a -5 stars or WORSE. This dealership is beyond unprofessional and trashy. Do yourself a favor and stay away! I had a simple refund issue but after several calls/emails left in 6 weeks- no return call. Recently, my inspection came up so I tried someone else at 14% the cost of my last inspection. Now, I know that I've been ripped off for YEARS. I have warned my family and friends to stop using them. Avoid this dealership at all costs. There are plenty of other choices. read more

SPRINGFIELD FORD FELT LIKE FAMILY! Walking in to Ford felt a lot different than walking in to Jeep, my former SUV home of ten years. When I walked in, I was greeted by Justin and Gayle. We immediately started talking about where we were from, some of the people we all knew, and it felt so casual and welcome. Gayle and Justin kind of tag teamed my truck buying process, and it was great! They were open to showing me multiple trucks, in all different colors, with different interior and features to find what worked best for me. Once we found my new truck, and discussed price, I met up with Midge. She was so personable and easy to deal with. The financial side of car buying can be stressful, but she made everything clear and easy to understand. She explained different packages to me and I signed up for those that would fit my needs best. After the car was detailed, John came outside to show me how to work the new system and helped me set up the app features. I went back the following Monday for some items I left behind in my Jeep, and John and Gayle both were close by offering to help me with anything I needed. I was even able to meet with Mike in Service, who shared his card with me. I loved feeling like everyone was their to be as supportive as possible. I am absolutely certain that Springfield Ford will be my forever home as long as their staff remains as down-to-Earth and accepting as the five I worked with! read more

Springfield Ford Lincoln - My first pickup truck! - Auto Repair Near Me - Springfield, Pennsylvania

Great experience at Springfield Ford! Despite hard times in the market, they were willing to work with us to get the price down to a reasonable rate. They had a better selection of brand new cars than any other dealer in the area. Rita was a pleasure to work with. Very knowledgeable, friendly, and willing to show me around the car. Would definitely recommend! read more

Loved how my vehicle was serviced. That was 5 stars. 1 star off because staff did not follow covid regulations. Some staff didn't wear their mask correctly and I understand they wouldn't want to wear it all day but if a customer is there, at least put it on correctly and take it off when not speaking to a customer. Anyways the service part was 100% excellent. They checked my air tire pressure without me asking for it, they changed my windshield wipers fantastically, and had my oil change done very quickly and efficiently. read more

I had to give it one star but if I could I would give them a -5 stars. This dealership is beyond unprofessional and trashy. They don't return calls not even to their finance department or end of lease department to be spiteful and cause you late fees. When you finally had enough and give them a bad review , mind you after numerous calls, voicemails and text messages that went unanswered, they put your personal finances online as if we didn't know we owed for miles, etc. . I am thinking they thought that us owing a few thousand would be upsetting????? Haven't even received the bill yet but thank you for the heads up on our total due . They then proceeded to lie about us asking to cover my Mercedes lease fees which I have no idea where they got that from and only knew of that particular car because I drove there in it to return that overpriced piece of garbage. They forgot to mention that I also asked for them to cover my monthly payment on a BMW and Dodge. Because if i ask for money on one vehicle maybe I should ask for all oh and possibly cover my mortgage too that would be so helpful. Why would Ford have to cover my Mercedes fees? Maserati gave me a great deal! It's because they don't like bad reviews and reply in a childish manner after giving them close to a month to follow through, on what the manager Justin sent me via text that would be done. He's a liar and knows nothing about customer service! Saving those messages for the news channel. Do yourself a favor and stay away! We were going back to get another vehicle for our youngest, and our businesses, we will look elsewhere not affiliated with this particular dealership. I cannot believe that the owner would allow employees to act in this manner. They should be ashamed of themselves and the manager fired! Plenty of other dealerships that appreciate your business. Thanks again for the heads up on our total due Justin we so appreciate you! You're the best! read more

Talking with a sales person about a car they told me they had in stock - final email at 7:45 pm. I drove all the way down from New York only to hear "they sold it last night at 8pm." I've never seen a more blatant bait and switch in my life. Don't shop here. read more

This is the worst dealership I have ever had the misfortune of dealing with. They completely screwed my wife. They took advantage of her excitement to buy her first new vehicle. She was preapproved for a loan with terms for the price of the vehicle and the interest rate. She ended up walking out with an additional 5 months tacked onto the loan and getting screwed on her trade. They said they were going to take the the money off the new truck but the "1000$ off" was actually a rebate that they offered on their website. So not only did they not take anything off of the truck to compensate for raping her on the trade... they tacked on an addition $3000+ to the loan by adding 5 additional months because she told them where she wanted the payment to they acted like they could the payment lower without adding more months. BUT SHE WAS ALEADY APPROVED FOR THE SAME PAYMENT AT 60 months when she walked in there. If I can save one person from getting the royal ram rod like my wife ... it will be worth the time I spent writing this. I can't wait to pay for this truck for the next sixty FIVE months. read more

Springfield Ford Lincoln - The $1000 they were "taking off" for their crappy trade in offer. - Auto Repair Near Me - Springfield, Pennsylvania

I had the best experience with the guys at SPRINGFIELD ford Justine u r awesome Tom Devito you know ypur stuff an Jim Thomas you run an awesome dealership id highly recommend coming here I was treated with royalty an respect an felt like a Queen thank you guys read more

Springfield Ford Lincoln - 20/20 limited beautiful suv - Auto Repair Near Me - Springfield, Pennsylvania

Plan on waiting at least twice as long as they tell yo7 it will take for your repair/maintenance.

Stood in their service lobby for 10 minutes. a service writer had asked me to wait a minute. no service people engaged with me at all as they all buzzed around. the receptionist was embarrassed and asked me twice if I had been helped. Clearly this dealership is doing well and has more work than they can handle, so I will find one that is able to put a waiting customer above entering their work orders. It's a bummer when work process supersedes engaging with the customer. I think they may want to rename this the "lack-of-service department". read more

I made an apt for an oil change for 9am this morning. Arrived 15 mins early and as of 10:15 they hadn't even touched my truck. Worst customer service ever with no offer of resolution. We will go back to the dealership I usually use, their service level is impeccable. I should've just planned on waiting as they are booked out for two weeks. Worth the wait to receive ultimate service. Do yourself a favor and just go to Winner ford for service. read more

Had a great experience recently with a recall that needed to be fixed and Jackson and Karl were attentive and very helpful getting it fixed quickly read more

Not many dealers want to work on hummers and it was a pleasure getting service done here. As I was driving there my oil message came on. We called and they got us right in and the price was right. The whole place is great from sales to service. My favorite part is How Elenor smiles when she answers the phone. They work on all makes so if you want a place that will shoot strait give them a shot ask for Dan or Ralph. read more

My 3 year old car died. I called Springfield Ford as that's where I bought it. Big mistake. Once you buy a car there they're done with you. I was told I'd have to get it towed in and they would look at it the following week. Never buy from there. See read more

6 calls/messages left in 2 weeks- no return call. This for a simple refund of cancelled warranty after vehicle traded. Bad business, avoid this dealership- plenty of other choices. read more

This place had my car two weeks! During which I was given 5 different answers 1)possible transmission covered by warranty 2) 65 indicators on the computer so we need a week to sort out but should be covered 3) second week called three days left voice mail no answer 4) finally they called to say the computer housing had large crack water leaked In damaged the computer and not covered so $1666! And there may be more problems! 5) I asked - if computer broken why did you say 65 indicating lights on computer last week? Answer - well it's only part broken I asked - how did you miss a large crack fir two weeks? Answer- no answer just - the crack happened in a collision and got larger over time Truth - car was never in an accident! Then they said - well .. never ever trust them to say the sun is shining. read more

This is based on Service Department only! First time here. Since I didn't have anything to do today besides this, the rating would probably be lower for my overall visit was WAY too long. Going on 3 hours from my initial 11am appointment time. I was told 1-1.5 hrs originally so I was prepared with some stuff thankfully. Just getting state inspection and check on stirring wheel recall which Mike told me about as soon as I walked in. Mike the Quicklane Manager is 100%; super friendly, super polite, and super helpful. He came to tell me my car was almost done, when in fact it hadn't even been moved... when I mentioned that he was utterly shocked. Turns out the technician took the wrong car in. Mike was super apologetic and made sure my car was in ASAP. Mike gets a 5-star from me. Based on the people here today, I have a feeling that my next visit will be better. read more

Michele in the service department was awesome! She was prompt to greet us, friendly and professional, and carefully listened to our concerns with our vehicle. Great service with no complaints. read more

Customer service has slipped over the years. Been going there for about 10 years + and was a stranger every time! My last Ford came to the end of its run, so I was forced to not only leave them but Ford altogether! read more

I've never bought a car at Springfield Ford. I've never been there for service before. My daughters car needed a computer update. It's not a complex repair. I stopped on Monday, December 30 and asked if I could just leave it for the week in case maybe they would have an opening. I was told absolutely not. I left disappointed and a little confused. I find it hard to believe that even on a holiday week that they won't have any cancellations or openings. It must be a very busy place. I know how much time and effort a dealership puts into bringing new customers into their dealership, I'm surprised they let me walk out so easily. read more

Tom deVito! Thank you for your wonderful service! 10 stars, I wish all dealers were like this person. Served us until our home and even picked us up. Non existent anywhere else. Recommend! read more

Your parts department guys have there backs turned to the parts counter so they don't even know the customer is there. I find this to be very rude. Especially when you are the customer standing at the counter never getting waited on. Maybe these guys should have a computer at the customer service counter so the customer is acknowledged. I left and they never even noticed. read more

Honestly, this place was a joke. If I could give zero stars, I would. I took my car here to get some minor repair work done. Another driver had scraped up against my car while on the road and there was some damage on 2 different parts of the car near the rear wheel well. The other person's insurance company did an estimate, took pictures and shortly after, I was referred to Springfield Ford for repair. I rented a car for several days while mine was at Springfield Ford, and when I came back to pick my car up, there was still unrepaired damage! When I pointed it out to the service dept. manager, Guy Angelello, I'm pretty sure was his name, he minimized it and said something like "Oh, you can barely notice it if you're standing up!" Um, hel-LO - What do you get paid to do, exactly? Do you only repair vehicle damage based on what you can see when standing up next to a car?? Ridiculous. I told him I wanted my car fully repaired like it was supposed to be, that the auto adjustor had pictures of all the damage, on top of the fact that it was a brand new car. He was obviously annoyed and told me he'd personally pay for a rental until my car was fully repaired. When I came back in a day or 2 to pick my car up, he treated me like I didn't matter at all, and in parting, I said "Have a great day!" and he replied, "The only way I'll have a great day is if I win the lottery!" and walked off. Like... SERIOUSLY??? You consider this good customer service?? I will steer everyone I possibly can away from this place. Totally unprofessional and insulting to be treated this way. Just, WOW. Interestingly, someone affiliated with Springfield Ford told me they have heard they are sexist toward women and mine wasn't the first complaint they've heard from a female. read more

I had my car towed here to be repaired after getting an appointment for 2 weeks away. It took over 3 weeks for them to finish. When I picked my car up I felt some extremely racist vibes from most workers I came In contact with. When I walked In there were 3 white men behind their booths and no one acknowledged me, I had to say I'm here to pick up my car only then did someone say something. A white woman came in after me and was helped right away. Even the female cashier showed extremely poor customer service with a bad attitude. No hello, thank you or anything. There was a short little guy working there who kept looking me up and down, and not in a good way, maybe because I'm taller than him. I'm not sure what the deal is with this service department but they definitely didn't provide the customer service I'm used to. read more

Best place to buy a car! I adore my salesperson Rita. She Rocks! She is supper courteous, fun, efficient, all the things you could ask for in a salesperson. I just purchased the new Lincoln MKC and I love this Vehicle! It's really attractive and super loaded and after much research, it was the hands down winner for a small luxury crossover SUV Go to Springfield Lincoln and see Rita! Happy Driving read more

From start to finish, our experience with Springfield Ford Lincoln was outstanding. After being car-free for the better part of the last decade, we decided to get back in the drivers seat. My spouse has a perks program through work and towards the end of the year, he received an offer he couldn't refuse. After printing out the savings certificate, we prepared ourselves for battle. We had some specific requests: had to be a hatchback, had to be gray (or darker), had to have manual transmission, and we preferred none of the fancier packages. At least one other dealer told us they could only get us the manual transmission if we paid up front for the vehicle - that dealer didn't even offer a test drive! Springfield Ford Lincoln was amazing from our first contact with them via email. When we actually visited the showroom, they arranged a test drive of a Fiesta manual transmission, just so we could get a feel for it (excuse me if I sound old, but these new-fangled manual transmissions shift a far sight better than our 1974 VW...). And, then we were offered the chance to drive an automatic transmission Ford Focus - just to get a feel for the vehicle. Throughout the entire process, Claude, our salesperson, let us set the pace of the transaction. He was respectful and personable, and we never felt pressured or judged. The rest of the staff was likewise friendly. When we returned to pick up our new car, staff not directly associated with our sales knew who we were and treated us kindly. Springfield Ford Lincoln was able to get us the Ford Focus of our preference. Overall, the car buying experience was seamless and, dare I say, pleasant. read more

Yuri Edelman (salesman) lured me to the dealership with a car that was already sold try to sell me a different car. Had to travel some ways to get to the dealership. Unprofessional and inconsiderate. Time wasted and trust lost. read more

I recommend that place for people, very good customer service and repair. They do know what they doing. Much Moore better then PACIFICO and Garnet Ford. A be going there again. read more

Leased a new 2016 escape from Springfield ford . The whole thing went off with out a hitch . Would recommend them to friends and family . Will be back when it's time to turn my lease in thanks to every one at Springfield ford read more

Springfield Ford Lincoln - Auto Repair Near Me - Springfield, Pennsylvania

Do not use the body shop or service center at this dealership. I have had 3 sub-par experiences on 3 separate occasions. The latest being quoted 6 days to repair body damage. 10 business days later and I still don't have my car back. At no point during those 10 days did they even call to give me an update on my car. "Oh nobody called you to tell you it would cost more money?" TREAT PEOPLE BETTER!!! read more