Post Script! The 2011 Civic made it to Florida and my daughter ON TIME with no issues!! 5.5 STARs!!!!! :) read more

Jonathan's Auto Outlet - My 2011 Civic LS! - Car Dealers Near Me - West Chester, Pennsylvania

Not good I bought a used 2015 Nissan Juke. I arranged my doctors appointment left the car overnight. I had repeat issues from the first drop off that weren't repaired. This times I was lied to. They diagnosed the service engine light I was told there was a claim with Wendy, didn't hear back then I was told to take it to Nissan. Twice I had asked for the warranty paperwork which I was told by front desk clerk it was on the front seat. It wasn't. The wipers are loud, which could be the motor is going. They gave me a standard warranty which usually bumper to bumper nope. The sales process with JT Was awesome, but otherwise fixing the car is frugal. I don't know if I should get a consumer lawyer, twice the car was in AND NOT FIXED. read more

Make sure yall check the truck frames good my truck all rusted out and it wasn't cheap

This is a family business that treats you like family. Its hard to find a shop that treats a woman fairly in the repair business and Jonathon's does that. Thanks for being a light in a dark world. They also have a very lovely shuttle driver that makes your day. read more

J.T is an excellent example of how a dealership should be managed, he was extremely kind friendly but most importantly professional. Even when there was some confusion with the sale he made sure everything worked the way it was supposed to. Extremely happy to have worked with them! read more

I bought a car from these guys a couple days ago. So far car seems alright, nothing major yet. But the dudes running the counter are very interesting. Got told I was paying tax on the vehicle but instead it was an almost 500 dollar "documentation" fee for a temp tag and my title. That's pretty outrageous that for one I was lied to, and second off the price you'd pay for this at a tag and title place would be 200 bucks cheaper or more. Any random Tag and title place does that same paperwork. When I said that I was going to go to another tag place and tag the car somewhere else this guy who works there busts in the door and starts yelling at me about how his friend wants the car and how I have to pay the fee and that's just the end of it. I didn't want to lose the car so i ended up getting it but that dudes lucky I wasn't 5 years younger or willing to give up the car cause he'd of probably gotten the same attitude back or worse he wasn't very scary just kind of uncalled for and made the whole dealership look bad. Because all in all that's blackmail but he's lucky I wasn't letting the car go. Kind of ridiculous behavior coming from a "car salesman" if you ask me. That guy isn't someone I'd want in my shop because he's going to catch y'all a lawsuit talking to people like that. Blackmailing me saying I have to pay the price or get out is fucking crazy. I was buying the car regardless but your guys fee for that is outrageously high. When a random tag and title is like 250 max for just a title and temp tag. Anyway, hopefully the car lasts me. But that dude needs a reality check cause what he did there really isn't good business practice. I've been in management a good while now and if that were my place I'd of fired him after hearing an altercation like that with a customer. Also forgot to mention these guys claim they make only 5-600 dollars per car. And used that as the reason why they wouldn't budge on the price at first. I'm definitely not that dumb. To anybody looking for a car that's local to them. I'm sure you can find a better deal elsewhere because this place just isn't it. Even just a friendlier interaction. read more

My husband recently purchased a 2015 Chevy Silverado 1500. The car was clean and well maintained. Staff were friendly, informative and extremely helpful. They work with a Credit Union for financing if needed, and the Credit Union they work with was also very helpful and informative. It was also helpful the car was in our budget! :) We live in Philadelphia, PA and it was an easy drive. We were not only VERY SATISFIED with the service , but appreciated it being a family business. Thank you! read more

I purchased a 2014 Acura TL on 7/29/24 and have been very pleased with my purchase. I commend the staff at Jonathan's Auto Outlet for their service. After finding this car online, reviewing the carfax report, checking out the photos, I was very interested. I emailed Jonathan's Auto Outlet expressing my interest and JT kept in contact (quick responses). I arranged a date to drive from DE to see and test drive the car. The staff is very friendly. I was really impressed with my test drive. No pressure, they give you the keys and let you do what you do, complete your test drive without hovering over you. You get a comfortable feeling and no pressure. I had to go out of town, but stayed in touch with JT. When I got back in town, I went to Jonathan's Auto Outlet, drove the car again, and put down a deposit. I arranged financing through my Credit Union, then back to Jonathan's to pick up My Car. Driving the car has been a pleasure and I just completed my longest trip in it (2 hour drive each way) - very smooth riding car. I will highly recommend Jonathan's Auto Outlet for those looking for a good used vehicle, good price, good service. James C. read more

Purchased a great LOOKING Cadillac Escalade from this dealer in April 2019. First red flag should've been they didn't offer any kind of warranty for such a great looking car. Said they would fix the folding mirrors issue and never called or emailed me as promised after the parts arrived. About 6 months after the purchase I was told by the Cadillac dealer the vehicle had cylinder issues. An additional $4000 to repair. I wouldn't refer this dealer to an enemy. Zero star rating. Buyer beware!! read more

My family and I went to see a car here and it's another, I want top dollar for something I painted. Car was ok, but not worth asking price. Made an offer and was never called back. Before I got there from an hour drive, I had to snap at the girl on the phone for johnathans lack of call returning skills. So yeah, guy blew me off twice. Don't bother going here. If you brush off your customers, I'm sure you brush off the issues with your cars. How they're in business this long is beyond me. I hope they respond to this review. It would be the first time they got back to me! read more

So if I could give this place a NEGATIVE 10 I would!!! My fiancé was looking at a truck online thru them. He liked it and called about it. The owner even called BACK to ask would he come up and look at the truck, my fiancé stated YES! Mind you we live in DC which is 2.5 drive to PA. He knew we were coming....the car wasn't pulled out of the lot and clearly hadn't been looked at. The car originally wouldn't even start but we tried to give him the benefit of the doubt. We do a test drive and the car is making loud noises and my fiancé said the break was funny. The guy then says "oh okay let us work on it and we'll give you a call back" SIR we just drove from DC. The plan was to BUY the truck! Why wouldn't you fix it before we even got there!!!! So we wait, he calls himself fixing the problem. We drive the truck all the way back to DC, while on the road the damn engine light comes on. So now we have to find ANOTHER day to drive to PA to get the damn car fixed.. Let's not forget he said we can can get it fixed thru the warranty which is clearly something they DO ON A REGULAR!!! Come to find out the warranty would not cover none of the things needed to be fixed. This JANKY ASS man says ...we can go half on $1400 fix. WHY THE HELL should anyone have to PAY half of SHIT when we haven't even had the truck for a week. Long story I know...the situation still is not fixed. Everything he said he fixed/changed was a lie, we got another diagnostic on the car and the same shit he SAID HE FIXED was showing up. Nor do we have the time and gas to keep driving to PA for the man who SHOULD have just fixed it RIGHT in the first place. My fiancé safety is what matters most and to know this man watched us walk out his damn shop at NIGHT and let us drive that truck back KNOWING he didn't properly fix or look at the car. He's Putting people lives and loved ones in harms way!!! Do not shop with this man. read more

My wife and i bought a car at another dealer they brought us to johnathans to do the title transfer. Johnathans charged au for it then screwed up the peperwork. It took almost a week to sort out the oaperwork during wich i had to take time off work to deal with the problem. It turnes out the dealer did some sort of soft sale to johnanthans and johnathans gave us the bill of sale but screwed up the title during the process. Do jot shop here. read more

NOT HONEST, NO INTEGRITY! I bought an Acura RSX S-type in 2009 off Jonathan's. The car came up 'clean' in the carfax report. One month after bringing it home, the SRS light came on (this is the airbag system). I took the car to a different dealership for a trade in and they stated it was in an accident (this dealership used a paint thickness measuring device and both doors had filler in them (the hood was also not centered on the car)0. Fixing the airbag system was a 2K dollar repair job. It became apparent to me when the car was brought in, Jonathan's 'wiped' the codes out of the computer so the ODBC reader could not pick up on airbag failure. read more

Car works great and the price was right in our budget thank you

Stopped off here to check out a Ford Fusion with my fiance. Very low pressure sales style. We stopped by, let them know which car we wanted to see, and they handed us the keys to check it out and take it for a test drive. Very friendly. Unfortunately the car wasn't for us, but that was a problem with the interior trim (sticky vinyl seats) and not a problem with the lot or sales staff. Otherwise the car seemed to be in good mechanical condition and priced well. No pressure to force us into a purchase or attempts to push other cars on us. We'll be keeping an eye on thier inventory as we're still looking for the right car. read more

AMAZING DEALERSHIP!! Jonathan's Auto Outlet was a HUGE help in my search for a used car. I went through weeks and weeks of searching online and visiting dealership after dealership for a Honda Civic within my mileage and price range, no luck until I popped into Jonathan's. Even though he did not have the car I was searching for on his lot that day, he found it 3 days later! Jonathan's employees are very proactive in helping you with anything you need: an oil change, an annoying light on your dashboard, anything! read more

I bought a 1996 Jetta from these guys about 7 years ago, drove the car for 5 years until I could afford to sell it and upgrade. Never had any major problems with the car, just what's to be expected from buying an older vehicle. I looked into buying my next car from them but ended up biting the bullet and buying new. Best thing about these guys is that they aren't the pushy salesmen type. They were down to earth and gave me straight up answers to my questions. I never felt pressured into making a decision, and they were always willing/available to work around my schedule. read more

I would recommend JAO to anyone who is in the used car market. This was a much better experience than your brand name dealership. These guys are MECHANICS first and sales people second which meant that I wasn't sold a car with a bunch of problems. The CARFAX and recent inspection reports were all available to me. Anything that needed fixing was repaired and I walked out of there with fresh stickers. The pricing was good and they gave me a great value on my "trade in." read more

Could not be happier with the experience I had while purchasing my car. Jonothan the owner was very forthright and helpful throughout the process. Their staff was fantastic and very knowledgeable and could not be nicer. Would recommend anyone in the market for a used car to stop by read more

Jonathan, the owner, was very helpful in helping me finding a reliable car to get me back and forth to work from Harrisburg. Was very honest and upfront and helped me in my financial situation. Would highly recommend Jonathan's Auto Outlet to anyone looking for an affordable reliable vehicle. The office staff was great as well, very friendly and very helpful. read more