Recently renovated!…read more This is where I usually take my husband or MIL and it's great. The staff is very friendly and you don't have to wait long if you get in line ahead of time. Staff is knowledgeable and very nice. Have helped from minor things to major.

Just go next door or any other place for that matter. The PA came in for 5 seconds, didn't look at…read moremy skin just said I treated this issue this morning I'll sent you a RX. Pharmacy called and the same thing he gave me was something that didn't work before but since he spend 3 seconds in my room he didn't know what that. I even said I should get a steroid shot to help but nope he just wanted to do a prescription. I only came because it was in network with my insurance.

Dr. Okonkwo and his staff are always very kind. Shayla, Estephanie and Krystal. It's Urgent Care,…read morepeople MUST be aware, wait times are to be expected even with an appointment. My kids are always taken care of and we will continue to use them if our Pediatrician is unavailable. Not to mention they have a clean, well kept clinic. Thank you!

Convenient clean walk in facility. Good care provider. Thet accept insurance. I have been there…read moreseveral times.

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

Went in at 11pm for a complication. The staff was incredible and very attentive! I drove 40 min and…read moreit was definitely worth the drive. Ended up having a CT scan and had answers within minutes. My new go to!

Houston Medical ER Rayford was fabulous! All the staff and Dr. Lee were so nice and attentive to…read moreme I was blown away. I'd recommend them to anyone.

Took my husband in to get relief asking specifically for an enema. They said yes.. he was stage 4…read morecancer and they knew the details. Four hours later and $920 .. they gave him a prescription for fleet which is an over the counter which did not work in the first place. Scam Ally!

I really love how the staff is very nice and polite and the customer service is great as well and I…read morerecommend everyone to go here. This is a place where they care about your own well being and do anything they can to help with your health I give it a 10/10 !!!

The doctor was a complete LAZY jerk. We were the only ones here. It was as if he got annoyed that…read morewe ruined is easy day coming in with my daughters leg pain which she couldn't even walk. He told me to give her Motrin and go see my Pcp? Seriously? Don't go here please. The nurses looked like they were bothered also but one of them that took the X-ray was pretty sweet. Oh and I had to beg for them to help her with pain while I was there " Motrin" and I'm still sitting here waiting..... nothing.

I took my daughter here about a month ago, knowing she had an eye/ear infection, due to a previous…read moremedical visit with her PCP, however, her temperature went up, and my wife was worried, so off we went. We got to the location, and I was concerned about the costs, because I work in a related field and I know how they try to squeeze the maximum dollar out of patients and insurance companies. I was surprised when I was told they could not talk about any prices or give me any insight of what it may cost. The reason they gave for this was EMTALA. Not knowing what EMTALA was, I questioned the lady at the front desk about what she was referring to, and she said in a nutshell that her mouth was sealed and that we couldn't leave if we couldn't or wouldn't pay. I was dumbfounded. If this didn't sound like a scam already, I asked about our insurance and was informed that we would be responsible for 20% of the cost, whatever that may be when the Wizard of Oz wills it into existence. OK I said, and we went through the visit and jumped through the hoops, when all I really wanted was the doctor to write a prescription for what we already knew was going on. When all was said and done, we came out to the front desk and was presented our bill for roughly $800 dollars, to which we only had to pay about $150 or so due to our insurance. OK, not too bad, way overpriced, but it didn't break the bank. Sit down and take a breath, here comes the good part. Fast forward, one month in advance. I receive 2 bills, no, not 1... 2. One is from the actual hospital for $1,400. The other is from MCEP (Medical Center Emergency Physicians) for $350. I guess over the past month, St. Luke has been diligently working at the milking process. Bravo. Somehow, things twisted from when I signed the $800 bill and told my insurance would pay, to when I received a $1,750 bill when they didn't. I will contact my lawyer today and look into this EMTALA. I hope $1,750 was worth the price of a lawsuit.

AVOID THIS PLACE LIKE THE PANDEMIC…read more If I could give -5 stars I would. I was sent by my primary care physician after hours and the doc on call did not want to do the procedure she called ahead for me on. He gave every excuse as to why I shouldn't- seems like if someone is sent by their doctor- you do the procedure. They went for a dang reason. It's been a week and I am still sick. Covid seems to have brought the worst out of people and this guy is definitely 1. New management doesn't seem to have made a difference. He was smiling when I left. He was either lazy or evil. RUN AWAY FROM THIS PLACE AS FAST AS YOU CAN. Worst doc I have ever had the unfortunate displeasure to experience. And that is saying A LOT.

We found Ally through a Google search and decided to give them a try today. The waiting room was…read moreclean, quiet and empty. We were warmly welcomed by Meghan. After completing the initial paperwork, Bill took us back to an exam room. We discussed my issue and the proceeded to have my blood pressure and temperature taken. Bill walked me through the process with expertise and kindness. It was determined I needed a cat scan so Cathy took over and walked me through the process with ease and whimsy. We were there for awhile because I needed several tests to try to figure out what was causing my pain but that's to be expected and was not an issue. Meghan checked me out without pressure or a judging look like I have previously experienced at other places. I actually felt good about paying! This was probably the most enjoyable ER visit, despite my pain issue, I have ever had. Thank you Cathy, Bill and Meghan! Y'all are awesome!

Despite emailing there has been no response and no refund despite the business manager's response…read more Do not recommend. Will be looking into a charge back.

Thank you for responding to my review, but your "add on" excuse does not fly. This was a standard…read moreear irrigation for wax removal. Nothing more, unless you add the pain. I was promised everything was covered and it should have been. I have also emailed to that address (you noted) several times over the last few months, and I have only received automated messages that someone will contact me in 2-3 days...nothing but crickets. I am assuming you did not file the balance with Tricare for Life. If you did get paid by the insurance company, it is against the law to double dip. You charged it the day of the appointment, so I assume it was never filed. Tricare For Life is the secondary insurance for the 20% of what Medicare doesn't cover. 20 years in the military serving our country. Peace out.

ttle did I know that this one stop today to get bloodwork and an EKG was going to be the highlight…read moreof my day! Please don't look at the low ratings! Most of them are way over five years ago! One was eleven years ago!! They are open on Saturdays!! The lobby was nice and clean. The room i was in was 'no frills' but that didn't matter! The staff, one being Monica, was incredibly gracious and caring. The empathy for me was apparent! Blood draw was practically painless! But, it was the Doctor who stole the show! He is in the photo! I'm trying to remember his name!! Such a cool Doctor!!! I could've stayed all day just talking to him. His goal for his patients are empathy first above all. He said that you have one chance to make an impression. I've been in the most expensive lobbies with all the bells and whistles, but none can compare to this little strip mall urgent care!

Very bad service because I never received the service I went 2 times 7:30 pm, the lady say we close…read morein 30 min sorry we are busy, no body was in the wait room, it is ok. Next day I arrived 6:55 pm, sorry we are busy and we close at 8pm. So, this place are super busy all the time and you can't see patient or cars parking, the lady in the front desk very antipathy. Oh, the only car is and Audi probably is the doctor car, this is te only car parking in the front.

I needed to see my GP but was unable to get an appointment. I came here . Got right in . Easy…read moreregistration. Front desk , Nurse and NP were amazing . Got what I needed . I expected a high up charge for a walk in clinic . It was almost same price as my GP and more Convenient. I will recommend to family and friends . Thanks to all for great care .

I went there with a broken leg, it was later In the day so…read morethey said they were gong to send the pain prescription to a pharmacy that was open 24hrs bc obviously the pain was going to be excruciating overnight and then proceeded to send the prescription to the wrong pharmacy that is closed overnight so I spent all night in absolutely unbearable pain bc of their mistake. The nurse is completely inept. The doctor was great bc after this mistake I cannot possibly recommend them.