Dr. Okonkwo and his staff are always very kind. Shayla, Estephanie and Krystal. It's Urgent Care, people MUST be aware, wait times are to be expected even with an appointment. My kids are always taken care of and we will continue to use them if our Pediatrician is unavailable. Not to mention they have a clean, well kept clinic. Thank you! read more

Convenient clean walk in facility. Good care provider. Thet accept insurance. I have been there several times.

Very quick to be seen, and very friendly staff. Sean took care of me and the shots he gave me made the excruciating pain vanish instantly.

One of the worse I've ever been too! There is no compassion. It's bad enough having to go into a urgent care in these times, it makes it 10x worse when the staff literally shows no compassion and doesn't care. They just want you in and out. There was not one pleasant face in this office. I would give ZERO stars if I could! I imagine that prison nurses probably have better attitudes! The room I was placed in was not cleaned and sanitized. The trash can was full, the biohazard container was full of needles and you could clearly see they had not changed the paper on the bed, there was literally still a butt print from the previous patient. I would NEVER recommend this place! I pray I don't ever see this place again! read more

I'll admit I had some trepidation going in after reading some of these reviews but I felt a lot of incidents that took place from these reviewers were circumstantial based upon outside forces not within the practice's control. I feel most people that have great service just don't write the review so I'm taking the time to do so. In and out in no time! Staff greeted me when I walked in and showed me how to sign in online and fill out paperwork through the online portal. So much easier and less of a hassle than paper forms! The nurse staff were so kind and helpful and the doctor who examined me was very considerate and knowledgeable while explaining everything to me in layman's terms. I came out feeling a lot better than when I walked in that's for sure. The whole process was seamless and pleasant. read more

I've been on hold for over 10 minutes. "Call before You come in" well maybe if y'all actually answered the damn phone!! those lazy rude receptionist do nothing but sit on their butt all day and can't pick up a phone?! pathetic clinic that OVERCHARGES. read more

Amazing nurse made my daughter feel super comfortable. Thank you!!! Nurse practitioner Is extremely unprofessional and rude. She walks in without introducing herself and with no name tag she is very short and doesn't let you talk. I told her my daughter is allergic to amoxicillin and yet when I walked out I noticed she proscribed her amoxicillin. No way I can't trust her with my families health. read more

DO NOT GO HERE TO GET COVID TESTED!! Go to Walgreens! What a joke! It's been four days and I still don't have my results. They have my results, but I'm waiting for a call. There is no way to reach their office. I keep leaving messages, but no response. It's a complete joke and super inefficient. How will we ever beat this pandemic if it takes four-five days to get results. read more

Doctor and nurse were great here. Went in for sinus problems and was seen pretty quick. I was the third patient of the day.

Gone here several times and it's always a great experience. Staff is friendly, facility is clean, and Dr. Brooklyn is awesome. They also do X-ray's so it's convenient when you need quick results. read more

I was very pleased with the receptionist, the intake gal who took my vitals and the nurse practitioner who saw me and gave me the right course of meds. Easy to make an appointment online and I didn't have an unusually long wait. Thanks to the staff for helping me get better on Mother's Day morning! read more

'm appalled at the kind of service I had after the appointment. First I was given certain directions of how to give my daughter prednisone. Upon pick up at the pharmacy the pharmacist asked me how exactly the provider told me to give said medication. She attempted to call the office and so did I. I finally got through hold, was transferred to the receptionist whom I explained the situation and the severity of over/under medicating a child with this medication. She then transferred me to the provider, Keta Adams, who hung up and left me a voicemail instead of calling me back and actually speaking to me about what the true instructions are on this medication. I actually made it back to the clinic to speak in person as I knew the office was closing and wouldn't get the chance to speak to someone. Instead of Keta Adams speaking to me face to face, she (she chuckled before saying this) tells the receptionist that she just left me a message about how to properly take the medication and that even the instructions on my discharge paperwork was incorrect and blames it on a computer typo. So to my understanding if the pharmacist had not brought it up and I hadn't noticed I would've been giving my daughter the incorrect dose. I feel extremely insulted as this is a four year old child who I relied on the provider, Keta Adams, to give clear and proper instruction and for her to laugh at me (loud enough for me to hear) is disrespectful and unprofessional. She can send the prescription twice by accident with the wrong directions on discharge paperwork but could not even give me the respect of explaining it correctly to my face and apologize. Beware of this place. I won't come back here cause of the lack of sympathy and professionalism she showed me today. If it was about me I wouldn't take it so seriously but when it's about my 4 year old and her medication, I have a problem. Also, the pharmacist finally got through to talk to this office about how the provider wanted my daughter to take this medication and was told "sorry we're closed" Really? That's it? This office has shown their true colors in terms of what they care about. To add onto the picture attached She was never going to correct herself if I hadn't called and the pharmacist hadn't noticed. She then went to blame that it was a computer typo and didn't know why it sent out like that. As someone in her position, you'd think she'd double check her work, especially when it comes to medication for a 4 year old child. read more

NextCare Urgent Care, Spring - Apparently this was supposed to say 7mls TWICE A DAY for 5 CONSECUTIVE DAYS. - Doctors Near Me - Spring, Texas

Labs were not labeled correctly therefore unable to be processed. Multiple rx's called into the pharmacy for the same medication thus billing my insurance multiple times. Ultimately went to a local ER where i received a new diagnosis. read more

Anita, Alexis, Lucero and Jeff Vales, outstanding staff that covered all my needs and took the time to address ALL my questions. Overall lovely staff!!! Brenden Shannon read more

Don't bother booking a appt. They don't see you on time. 2 days in a row I booked appts and they have you waiting and waiting. Unprofessional. read more

The two receptionist were very unprofessional. I walked in and both of the ladies just continued to stare down. I had to start talking to one of them before they even looked up and acknowledged me. They spoke rudely to me and it was very clear they had no desire to help me. They were negative right off the bat. read more

I did my covid test last Dec 19/2021 and I am still waiting for the result after 9 days. I called several times, and I am on hold about 20 to 30 minutes and finally one time, an agent answered to tell me that my result it is ready, but she can't tell me, and I need to talk with a physician .... horrible service, please don't ever go there. The location is Rayford Rd at Spring TX. read more

Caring provider and office staff, got me in and out quickly . Good atmosphere and thorough exam from Leslie FNP great front and back office staff Christina and Krystal who went above and beyond with coordinating scheduling for me . Will return for care Krystal read more

What's the point of scheduling an appointment and submitting all paperwork online ahead of time if they don't see you at your scheduled time. Receptionist needs some training, after checking in online and asking in person if everything was checked in and complete I am told yes. Then sit in waiting while walk-ins are taken back first 30 min after my scheduled appointment I booked 6 hours ago. Poorly managed, poorly trained office staff. I have used this clinic before and had issues, but gave it more chances because of one of the NPs was good. Lost customers. Receptionist with the skunk stripe bangs, learn your manners. read more

took forever to get in and no one was in the waiting room, then once we got in it took almost another hour just to get a flu test back, just a horrible experience read more

The staff is professional and courteous, but the wait time was extremely long. Urgent care facilities are usually walk in with no appointment, and short wait is to be expected. I actually had a 10:30 appointment, and didn't see anyone until 12:20. Almost two hour seems excessive. The waiting room was packed and had no social distancing. Luckily everyone was wearing a mask. Only 3 other patients were seen before me, and I pity the other patients waiting to see a doctor. I have a feeling it will take hours for the others waiting for a doctor. Hopefully this was an unusually bad day for the clinic. Appointment times don't mean anything. It was SLOW, SLOW, SLOW. read more

Absolutely horrible. I am still trying to get a hold of someone to refill a prescription. No answer, no return calls, no return emails... this is ridiculous. Worst service and I never write reviews. I'm at my wits end. read more

The staff at NextCare -Rayford rd provided great & efficient care to my daughter today. Our visit from check in to discharge was about an hour, unlike some urgent care that have you waiting 3 hours to forever. Thank you Bianca, Sean & Leslie for a seamless visit and taking care of my daughters sprain ankle!! read more

This was my first experience going to an urgent care. I had gotten sick unexpectedly when I was in California and had a horrible travel experience with flight delays, which was to be expected just before Christmas. I had gone to a CVS minute clinic in San Diego but felt like I wasn't diagnosed properly. I was only given med suggestions to relieve symptoms of what they thought was an upper respiratory infection. I still didn't feel well when I got back, so I decided to research urgent care centers which led me here. They had short hours for Christmas Eve, but I was able to get in, do paperwork, and be seen within 30 minutes. Everyone was professional. The physician assistant was thorough, and I felt like she listened to my concerns. As a medical professional myself, I felt like she gave excellent client- centered care. She ran tests and gave me the antibiotics I needed. Now, I'm properly on the mend. (Sucks to get sick during vacation.) I'm glad I listened to my gut and got a second opinion. If I ever have an issue and can't get to my PCP, I wouldn't hesitate to come back here. read more

I am skeptical of ANY urgent care as they seem to be hit or miss since 2019, but will say that this place knocked it out of the park for us today! My wife wasn't feeling well and even without an appointment we were able to get in and out in about an hour. The staff was welcoming, courteous, and seemed very understanding that the people/patience they are dealing with aren't feeling well. Check in is very easy using your own phone and the location is very convenient to the area. I hope that our experience is comparable to what is the usual as we will definitely use this location again. Thanks! read more

This has to be the worst clinic in Texas by far. Horrible customer service and no help for medications or actual need for urgency or proficiency The doctor was extremely rude to me, wanna know the best part though? I have flu like symptoms and told me nothing was wrong. Not even medications or recommendations, basically rushed me out of the door 0/10 Dig yourself a grave in advance before going here, they aren't going to help Even my mother was treated with a terse, meaningless tone. Thanks for the help, I could get more customer service from a dollar store than an urgent care, SAD. read more

I loved this place. The front staff and their nurses were very nice! I called ahead to see if they accepted my insurance and they surely did they told me what documents to bring and I should be good. I waited at least 10 minutes to go back to see a nurse. But will definitely would come back here. The best urgent care I've ever been to. I'm really amazed of how they treat you. LOVE IT HERE. read more

I traveled to Texas to pick up my wife who is high risk from an extended doctor's visit. Shortly before I left I began to feel ill. I came in, waited briefly (mind you this is 2 days before Christmas), and I watched them professionally, empathetically, and efficiently care for a rather large line in front of me. The front staff (Star and Bianca), N.A. Hope, and N.P. Tina gave me the same excellent care that I witnessed them give to everyone else. Thanks to them I can spend Christmas with my wife without fear of exposing her to anything. This is an excellent facility staffed with excellent individuals! read more

Go here. My 4th visit this year for various ailments. The quality of care is the best of any urgent care clinic or primary care provider I've been to. Also, the technology is tops - love the alerts while waiting to show your place in line (if there is one). Leslie, Bianca and Hillary are courteous and professional. Thanks! read more

Excellent care and friendly service! In and out in less than 30 minutes. The doctor (Leslie), nurse, and front desk were so nice! Will be back! read more

Fuck this place! They didn't even send the Rx in. They don't answer phones, respond to emails. I had to drive up there for them to give me the runaround when they are the ones that messed up. Do not waste your time!!! read more

Almost 3 hours waiting, only 1 person in the lobby ahead of me. They also called my prescription into the wrong place. If you love wasting time step right in read more

Took my husband here around 7 at night, he was having pretty severe back pain. The staff from answering the phone to the provider was very tentative and professional. The lobby was clean, wait was very short. The nurse listened and provided good feedback. The PA was Brooklynn and she was great! She gave us great honest info and wanted only what was best to treat him. I would go back there for myself or my kids. Close to home and easy to get to even with all the Rayford construction. read more

Don't waste your time. I had an appointment, waited an hour and then was finally taken back. After waiting another 45 minutes for shoulder muscle pain, they did X-rays and told me it would be about 10 minutes before they heard back from the radiologist. It ended up being another hour. It was almost a 4 hour ordeal and on top of it all they never called in the prescription. After waiting another 30 mins on the phone they finally let me know that it was a paper script that I was supposed to hand to the pharmacist that they never gave me!!!!! Not a single person including the doctor in the office was passionate about anything and they all seemed miserable. Front desk was too busy eating lunch to help anyone. Go anywhere else and I'm sure you'll receive better service. read more

Great service and professional experience. I needed to get covid testing and they took excellent care of me.

Arrived at 8:00, paid copay and was shown to a room where my throat was swabbed for strep and vitals were checked. Iwas left to wait to se a doctor or PA by 8:40. Saw doctor by 8:49 he was very direct and decisive wrote a prescription for a Z-pak and discharged read more

NextCare Urgent Care, Spring - Doctors Near Me - Spring, Texas

We've been waiting for 43 minutes to see someone and there was only one other person in front of us. I feel sorry for the office staff because it seems like they don't pay them or treat them well, because of the present attitudes. There is also a huge sign that says if you need ER treatment and they can't treat you here, you still have to pay them. From working at an urgent care in my early 20s I would strongly advise to go to any of the other urgent cares in the area! This place sucks. read more

I went in for Hematoma on my left index finger. Everyone from the front desk, back staff (Sean) and provider (Leslie) were very professional and kind. I was well taken cared of! I'm grateful to have this quality of service so near to home. Thank you very much! read more

I went in for heavy bleeding and abdominal pain. They ran zero tests and told me it was just a heavy period; sent me home with the hospital version of Aleve and pain medication. Turns out I was going through a miscarriage! My gynecologist was surprised that they didn't test anything. On top of that, the receptionist was either having a really bad day or she just hates life. read more

Walked in with a cut injury that I could not stop from bleeding. Checking in process was quick, staff was efficient, and the medical care was excellent. The entire staff were friendly with caring attitudes. This was better than any hospital emergency room and $$$ hundreds cheaper. Highly recommended. I wish they were my primary care physicians. N.k. read more