I called ahead to schedule an appointment with this stand alone EC from the waiting room of TCH…read moreafter waiting for 5 hours with out getting any form of treatment. We were seen right away and within 15 minutes, an actual physician came in to go over my 15 month old son's treatment plan depending on what the swab test results were.

First time to use an ER facility, after being unable to speak with PC Doctor. Selected Bellaire ER,…read morearea near PC Doctor. Overall rating of 5 stars, would have been higher if that was possible. The service was very professional and first class once we walked through the doors. All the staff that we encountered caring and knowledgeable. If ever we find ourselves in need of emergency care, this location will be our first priority for service.

This is the safest place I've felt in years and they seem to actually care which is rare from my…read moreexperience

I wouldn't like to recommend anyone to this ER! We did not like the treatment the doctor gave to my…read morehusband. He couldn't even introduce himself to start off with, came in rushing like he had more important things to do (like if we weren't paying him for our service). He stood by the door and we barely understood two or three words he mumbled out his mouth when he was "explaining" to my husband what his diagnose came out to and as soon as he was done talking he just stepped out without even giving us a second to ask any questions, LIKE WHAT IN THE HECK, SO UNPROFESSIONAL! Please spend your money somewhere else.

Great ER everyone very helpful Mr mahamod the administrator came in and checked in on us as wellread more

I had one of the worst billing experiences of my life. Over $20,000 astronomical bill for basic…read moreimaging, an ER evaluation, and urine test. Then a 2nd bill for over $2,000. NOTHING about my visit justified these excessive charges. I have disputed them and no response. The services I received DID NOT match the severity level they billed me for and tests were performed without consent including a excessive $684 pregnancy test. Multiple CT scans done without informing me. These are predatory billing practices. I do not recommend this predatory billing emergency center.

This is the safest place I've felt in years and they seem to actually care which is rare from my…read moreexperience

Dirty sheets. Dr.pauk is very rude. Doesn't listen or assess patients well. Seems like he just does…read morewhat the nurses tell him to do. He doesn't seem all there.

I brought my daughter to the Neighborhood Emergency Center (Kingwood Drive location) seeking…read moremedical assistance for an open wound. After she was evaluated by the provider on duty, the provider declared it a "non‑emergency," seemingly based on information relayed by the front‑desk staff. The individual who identified herself as Tatiana Andrada then demanded a $300 upfront payment before my daughter could receive stitches. To my understanding of EMTALA regulations, patients are not required to pay upfront at the time of service when seeking emergency medical care. I explained that I was unable to pay this amount and that I had not anticipated such a requirement. Despite this, she insisted that I had no choice and stated that I owed the money because I am "not an American citizen." To my knowledge, this is an additional violation and constitutes both discrimination and medical negligence. Her behavior made it painfully clear that my accent and the color of my skin influenced the way I was treated. I am profoundly appalled and astonished that I was denied immediate medical care unless I paid upfront, solely due to my background and appearance. When she realized I could not pay, she attempted to force a payment plan, yet still refused to allow the visit to be billed later, continuing to demand money. When "Tatiana" spoke with my other daughter, she repeated the same misinformation regarding EMTALA and refused to provide her name or the patient‑relations contact information. She stated, "I will give it if they ask for it," and then questioned why my daughter was not physically present. For context, my daughter works in an emergency department herself and is familiar with these laws. Instead of addressing the situation professionally, Tatiana chose to be dismissive and disrespectful toward my family. I want to understand why she felt so comfortable behaving in such an unprofessional, discriminatory, and unlawful manner. This was unequivocally the worst medical experience I have had in all my years here. I sincerely hope she receives proper training and gains the empathy and professionalism required to work in an emergency medical environment, where patients seek immediate care, not judgment or financial intimidation.

Come to this emergency clinic if your idea of an emergency is waiting for over an hour just to get…read moreyour baby's vitals checked. We waited for over one hour, no one even saw us. We immediately knew that they do not care about people here; so, we left. Now that I read the reviews, it seems like it was a good decision. Even though the place is nice and clean I can only give one star because you have one job!

I found this office on Yelp, Thank you Jesus that I did, this team is heaven sent! Thank you to the…read more2 nurses, the doctor and receptionist that took care of us tonight. We are from Cali here in town for a softball tournament. My daughter was bit last night, we did all of the cautionary stuff Benadryl, Calamine lotion, icing, etc. Her arm got worst. We got worried so we brought her in and they took her right away. The nurses where nice, efficient, detailed, they walked us through every step. The doctor came in and was very nice let us know what to do and what he recommended, etc. we are so happy with the service we received. Thank you, you all ROCK!

Can you say EMTALA violation?! Nurse Kaitlyn here almost caused one by trying to turn me away for…read moreasking for basic medical care. Thank God for the fantastic doctor on this evening who took great care of me. Also thankful for the second nurse that came in to help. Just so odd to have one nurse come up to the front and be so confrontational with a sick patient. Hope someone gives her a long discussion on the repercussions of turning away a sick patient.

The staff are so friendly, they made everything easy and straight forward. Very efficient and great…read morecommunications. Sarah is the best, my vain is hard to be found, in the past it normally took 3 to 4 nurses to find the vain before IV, she did only one shot and found it.. very impressive. This facility is highly recommended.

My friend had lower right abdomen pain and asked me to take her to the ER…read more Twas around 11 pm by the time when we got there and the front desk gave us a quick form to fill out and within 10 mins my friend was able to be in the room. A nurse came right away and did the medical chart so as a doctor as well. After brief examination, they run a CT scan and they did the preparation on her. I wasn't there for the all time but it was quite smooth transaction over all! Good experience!

logo "You Make Us Wanna CELEBRATE!"…read more Thank you for your review! Would you mind sharing your experience with others online? It will only take a few seconds... and it would mean SO MUCH to us and would be tremendously helpful. Thank you. "Just COPY Your Review Below" I would rate my experience as a 10. The staff is always nice and accommodating and the doctors take their time to explain diagnoses Copy Text "Then RATE US At Any Website Below And PASTE" googleyelpfacebook

The type care and experience I've always received here has always been amazing, very little waiting…read moretime and all the staff has always been great.

I've come here a couple of times when I'm in need for immediate medical care, any time of the day…read more I like how quick, and easy accessible their resources are. I've come here for food poisoning, emergency finger nail removal, covid, flu screening. Whenever I can't get to my usual physician this is my go to spot when I need to seek medical help immediately. The staff is really friendly and easy to talk too. The physicians are really knowledgeable and informative. This is my go to emergency room!

If I could give 10 Stars, I would. When you have nurses like Doreen and Sherlin, who wouldn't want…read moreto go to the Swift Star ER, Katy, they both have positive energy and make you feel comfortable. I have been here a few times, and I am impressed that they remember you and the conversations that we had. The procedures I have come here for are well known to the staff and doctors. I would rather come here first than go to a major hospital emergency room--much love to Doreen and Sherlin for your extraordinary personality and hospitality. CMAC

I moved my three children to this office because it was closer to home, and I truly wish I hadn't…read more Our first visit went smoothly -- all three kids had well-checks, and the nurse practitioner was wonderful, kind, and helpful (didn't even meet the doctor). But since then, I've called multiple times over several days with a simple question about allergy doctor referrals. I've left several messages and haven't received anything back. No call, no text, no follow-up at all. Just silence. The lack of communication is unacceptable, and I'll be taking my children elsewhere.

I have been a patient at this clinic for years and have stayed primarily because I trust and…read morerespect the doctor. Unfortunately, the customer service and communication from the office staff have consistently been poor. My recent experience was unacceptable. After suffering an allergic reaction that caused severe swelling around my eyes and painful facial irritation, it took over a weeks to receive the prescription I needed. During that time, I repeatedly contacted the office and was told the prescription had been sent to my pharmacy. Each time I went to Walmart, they confirmed they had not received anything. I asked several times if the office could call the pharmacy directly, confirm receipt, or provide a written prescription so I could resolve the issue myself. Instead, I was repeatedly placed on hold for long periods, treated as if I was inconveniencing the staff, and told what I believe were simply dismissive responses to get me off the phone. I also left multiple voicemails for the office manager requesting assistance and never received a return call. What makes this even more frustrating is that once I finally received part of the medication, it relieved my pain almost immediately. This means I endured over a week of unnecessary discomfort simply because basic follow-through and communication did not occur by the staff. The doctor may be excellent, but the lack of accountability and responsiveness from the office staff creates a very difficult experience for patients who are already dealing with medical issues. My experience suggests the office would benefit from stronger communication from a new office manager and taught how to follow-through with patients.