The staff are so friendly, they made everything easy and straight forward. Very efficient and great communications. Sarah is the best, my vain is hard to be found, in the past it normally took 3 to 4 nurses to find the vain before IV, she did only one shot and found it.. very impressive. This facility is highly recommended. read more

Frontline ER Houston - Emergency Rooms Near Me - Richmond, Texas

My friend had lower right abdomen pain and asked me to take her to the ER. Twas around 11 pm by the time when we got there and the front desk gave us a quick form to fill out and within 10 mins my friend was able to be in the room. A nurse came right away and did the medical chart so as a doctor as well. After brief examination, they run a CT scan and they did the preparation on her. I wasn't there for the all time but it was quite smooth transaction over all! Good experience! read more

Frontline ER Houston - Emergency Rooms Near Me - Richmond, Texas

Staff made me feel at ease during stressful situation. The facile was clean and check in process was very was quick.

This is a really nice facility. Staff is very attentive and helpful. Dr took care of me and talk me through the process. They welcome at the door and check in was a breeze. They even offered refreshments and snacks. Overall great care, excellent staff and super nice facility. Highly recommend it. read more

Received the best care here! I came from an ER that I had to wait 4 hrs at because they said they had more urgent patients (which was a lie because most of those patients were getting Covid test only). We came here and I was seen within 30 mins! My BP was way higher than it's been (because I was in pain!) and my temp was 103! I was seen by the techs/nurses/doctor and got prescribed meds that made me feel a lot better! I was out of there within 2hrs. Really great service, super nice staff and I'm glad I came here after the worst experience at a freestanding ER. read more

Great teamwork, professionalism,makes you feel comfortable! Fast service! Dr.Ethan Tran, Gaby, Melonie and others were incredible! Hope I won't have to come again to this facility, but if I have to, that will be my #1 choice ! Thank you! read more

The employee who is at the reception is rude. She takes bad care of terrible service ........................................................................................ read more

I've been here multiple times after being recommended by Dr. Ethan Tran and every time I come here everyone is welcoming and very helpful, I've had my cauliflower ears drained here, gotten x rays for a broken finger and I always feel welcome as well as receive top notch assistance. Today I came in for a rib injury sustained during training last Thursday, Christina welcomed me in, Dr Luis and Dr Piccone and Dr Misty all got me in and out in no time! Thank y'all! read more

I'm giving this place 3 stars because one of the nurses were competent. But I just noticed one of nurses that were getting trained got me good when she was drawing blood from me. My blood splattered everywhere. I agreed to get her trained on me but I think they should be careful with their patients. Now my arm is still sore and still waiting for it to heal... read more

Frontline ER Houston - Painful blood draw - Emergency Rooms Near Me - Richmond, Texas

The only reason I'm giving this place three stars is because Nurse Luis was competent, thorough, with good bedside manner. I told him to go to med school because he was definitely more competent than the doctor. "Dr." Picone's bedside manner for my two year old was less than stellar. He half heartedly checked my sons ears and throat...said he had some kind of virus and that was that. He didn't even have a stethoscope on him or once check his lungs, belly, etc...until I informed the nurse. The "doctor" then came back using his stethoscope and asked my son to take a big breathe...umm..sir, he's two. You're the professional, you figure it out. I think he missed the pediatrician rotation when he was in residency. I wasn't satisfied with this visit (except the nurse) and scheduled to see my sons pediatrician. I was informed my son had an ear infection and issues with sinuses. Soooo this "Dr." Picone can't even properly diagnose an ear infection; that is a problem read more

This place is incredibly professional and efficient to start. The minute I walked in they informed me what to do. After driving my car around for testing, I only had to wait for about 5 minutes for someone to come out. The young man who swabbed me was incredibly kind and gentle which is so appreciated during this time. Thank you to the team at frontline. You made something that sucks into a much easier experience. read more

This ER is great. Professional, great atmosphere, and are genuinely concerned about patients. Will definitely recommend to use this place as needed when needed. read more

Thank you for the quick and friendly service Phuong! Will definitely refer others to this facility! All the staff was very courteous and answered any doubts I had. Also wait time was not long at all! Paperwork took about 5 minutes and a couple moments later I was called in to be seen. read more

If I could shut this place down, I def would. They make patients wait entirely too long for the most simplest things that's wrong with you. If you're dying then that's not the ER you want to go to. Their Doctors are veryyyyyy unexperienced; couldn't even take out all of my stitches when I had 4! I went home and was able to remove the rest of my stitches. read more

The place is clean, less wait time when I went in. They charge for a covid test. (FYI for those who'd like that service) but I went in for a sore throat - after they prescribed me meds - I asked the nurse politely (cause I don't even have a voice to speak) if the meds were pregnancy safe, she said "google it" I was telling her I came here to get a healthcare person's professional opinion not google.. she just walked away. She saw my face frown and apologized, but that's just not acceptable. I wasn't rude, I simply asked to confirm since I'm very visibility pregnant. Did not expect to hear "google it". read more

My wife and daughter went in to go make sure they weren't coming down with the flu. She asked how much it would be before getting seen and told them what she was there for, they told her her insurance covered it and that she wouldn't pay out of pocket. 3 months later they send us a bill for a total of $3819. Just to get checked to see if they had the flu. How is this even possible. I got seen at an a different facility and my total was $500. They could have gone to a hospital ER for a whole lot cheaper. I will be calling and asking about this tomorrow. read more

I had the beat experience with frontline er last night (Thanksgiving 2016). Went in around 1100pm for a strained muscle that was pretty bad and after taking and doing all i could throught the day with no relief when symptoms worsed and i could hardly walk i decided to go the Frontline. Christine The front desk clerk was very nice and did what she could to see what my upcost with my insurance would be, the wait was not long at all. Once in the back Sabrina the nurse had bery good beside manner and Dr. Belay was great, he checked the injury sat and talked in dept about what could be going on and the treatment available which i took all 3 and woke up this morning feeling almost back to normal. Prior to going (i had pain above a 10 oit of ten and could not put pressure on my rt leg, today its almost back at 100% Thanks Frontline Staff!!!! You are highly recommend, they also follow up with a phone call the day afer to see how you are doing and if you need anything then they will do thier best to help. read more

My wife was having crazy pain all that day and got worse that night. She couldn't sleep or anything. We were hesitant on going cause we had no one to watch the kids. I ended up waking them up and bringing them along for the ride and let them try to sleep in the car. Wife went in to see what was wrong and got the necessary prescription to fix this issue. I was amazed on how fast it took them to run the test and do everything before leaving. All went well with the kids. There staff was friendly enough to help one of the kids use the bathroom while I waited in the car with the other kid. Thank you Front Line ER for your help. read more

Don't go here unless you want to pay $1000 for a 10 min doctor visit. I brought my son in because he was having high fever for several days. I couldn't get an appointment at my regular pediatric on the weekend. I thought going here would be cheaper than ER at most hospital. This place charged me $350 for copayment and billed my insurance $174. But still bill me another $620. For a flu visit and one blood test. Will not come back or recommend. read more

I would recommend this er to any family or friends. Everyone was so kind. Dr Trujillo, nurse Phuong, tech Jay and front desk Christina... great job! read more

I took my daughter to this location on 4/14/2019. I handed the receptionist my Cigna card and asked her do you take my insurance? She checked with two more people and said yes we do. Proceeded to fill out information and seen the doctor. Drumroll..... received a letter today stating they are not IN NETWORK and a bill for $8,793.00. First off I guess they were desperate or something but i will not be paying this bill at all. I usually pay $300 at the hospital for this type of service. Be careful when going to facilities like this in your neighborhood. read more

I am updating this. Now I know why they were so nice. They grossly overcharged me $4000 for an emergency room visit because I had bronchitis and needed my lungs cleared with a nebulizer! $4000 $4000!!!!!!!???? when from what I hear usual emergency room visits of this type are only about 600 bucks give or take somewhere else!!!!! In reply: So if it is based on insurance wow no wonder why our rates are so high!! Overcharging insurance should be a crime. The whole thing is just wrong. Too bad you didnt know i had only partial coverage insurance. They only covered 200 bucks! Thanks to obamacare we all get screwed. You should have a set rate not generously robbing insurance companies - we still pay in our premiums when they hike the rates becuse of fraud so your not helping anyone. read more

If i could give 0 stars i would, they are so rude. There's a guy nurse there with the ugliest attitude you can think off. They wanted me to pay $2,000 right then & there if i wanted them to help, which by the way i was in so much pain & it would've been nice to know beforehand so i could've spent my time wisely & gone to a hospital. All they did in the hour i was there was ask me the same questions by the same 3 people as if they don't communicate. They also gave me some pills for some nausea & when i had told them i had thrown it up & i decided to go to a hospital the guy nurse just said "okay" & interrupted me. Yall suck. read more

Great location, neat facilities, wonderful team led by the country's most experienced physicians - NO wait 24/7 - The BEST

Front desk Martha was extremely nice and explained all the paperwork to me very thoroughly not like most places that just throw a packet at you and expect you to sign it. They brought me to a room not even 5 minutes after turning in the paper work. Dr. Quintanilla was very nice and took his time with me and asked me a lot of questions which i liked, most doctors just come in and out. He made sure he answered all my questions and that i understood everything. He also knew i was paying out of pocket and helped me a lot to not charge me an arm and kidney. Thank you to all the staff that helped me. read more

This ER is always my preferred ER. The staff are always kind. Very attentive. Wait time to be initially seen is very little. The consistency of the staff employees I think is very important. I trust them. I will admit they are pricey, but the care is great. read more

Everyone was really friendly, helpful and honest. The doctor gave me his true opinion on how best to deal with my ailment. He instructed me to see a specialist, not because he wasn't able to treat me. He explained that seeing a specialist would provide a more thorough treatment plan and save me money. They didn't refuse to take care of me but provided me with many alternatives that would better serve me in the long run. After all that they didn't charge me for the consultation and care they provided me. I absolutely recommend Frontline for any emergency care. read more

We went to this ER last night for my 2 year old son because he has bronchitis. He was having trouble breathing. I did not ask for the price because we went there before his croup cough and we paid less the 400$. I figure it wouldn't be that much more. They have a point system base on what your treatment are. Which I was never aware off. 2 point for doctor check up+ 2 point for breathing treatment (which we have at home, doctor know so) + 2 point oral steroid medication= almost 1200$ WTH!!!.. tell me if that is not over charging. What happen if I didn't have the money to paid. My advice is if they don't tell the charge go somewhere else. This morning I went to another ER clinic got the same check up + steroid shot for $130.00 because they felt bad for my situation of being over charge after looking at this clinic discharge paper. The clinic I went to is over in sugar land by memorial hospital. YES I know it partially my fault for not asking but I was freaking out about my child. That why there is a saying when u assume ( you make an ass out of you and me) smh.. read more

This place is a scam! They billed $1000 plus for a quick 10min visit. My daughter had a fever and congestion so took her to the nearest place. They charged that much for a bit of baby Tylenol and to check her temp... then they told me to go to the hospital emergency. Avoid this place at all cause! I should have done that at home. Definitely going straight to the hospital next time. read more

I probably will not return back to this ER. When I arrived I explained to Shendera who was attending the registration desk what was going on with me and she laughed, which i didn't find anything funny. She then explained to me that people get confused between an "Urgent Care" & an "Emergency Room" after already being turned off I let her know that I would just go home since how I was feeling wasn't an emergency. She then tried to persuade me to stay because I was already there. If it had not been for the way I was feeling I would have went back home, but I decided to stay. Other than my first encounter. Nurse Phuong, Radiology Tech Chris, and Doctor Q were great. I was in and out in no time. read more

My visit to frontline er was perfect mr john was really nice mr. Belay the doctor took care of me and was really polite at my favor was miss Lorena who was really helpful and nice thank u frontline read more

It is wonderful to have providers out there that are willing to put themselves on the line during this time. But Richmond location needs time revaluation. Went in with Covid symptoms told to wait "on website says no wait guarantee" waited 20-25 mins. When I went back first thing down was swab for covid no vitals, all though I'm saying I'm experiencing Shortness of breath. No temp taken at all during visit. Sooooo much more to add. Staff were friendly some no bedside manner will not put names out there for DO .. this is usually not my first choice but close.. but I'll take risk of further distance before my return. read more

My experience itself there was ok. Nothing overly great, nothing negative. But then I saw the bill!! Over $2000 just for walking in the door and almost another $2000 for "test"!!! What?!?! I have been to a similar clinic on 99 and I paid a copay of $100 and that was it and I had more done for the money!!! I was not even given a ballpark range of what it would cost, the lady at the front desk just said don't worry about it, we will just send it to your insurance and they will handle it! I should have known from that and the fact that they were pushing me to take a survey to tell how great amazing and wonderful they were and told me their names and how to spell them so I could mention it in the survey! Who does that? I didn't do the survey because they were so pushy about it! Do not go here if you value your hard earned money! Just sad and a horrible way to do business! read more

Quick, insightful, and very kind. I came in with an allergic reaction and was treated with great care.

Five star for both service and facility. I had an episode of UTI last night, and before I knew, I couldn't bear the pain any more and it was midnight. All the urgent cares were closed, and I did not want to go to a hospital ER because of the waiting time and let's be honest the monster bill that may come with it.. I found this ER facility and decided to go there. It was a standalone building. I arrived just past midnight, there was no waiting time. I was able to get checked right after a short registration process. The place is really clean and looks like they have all kinds of equipment there. The nurse and the doctors are both super nice and seem to know their stuff very well. I got treated as soon as the they had the test result, which was very fast. They gave me my first dose of antibiotics and a prescription. I felt instantly better. I was in and out of the facility within 30 minutes and was able to go back home and sleep! Very impressed with the quality of service. Cost is reasonable too. I wish I never have to go to the ER again, but if I had to, I would come back here ( touch wood!) read more

I was here a week ago for severe abdominal pain. As a health care worker myself, I was extremely impressed with the level of care, professionalism and attention I received. I was eventually admitted to Memorial Herman Hospital in Memorial City, and the transition couldn't have been more easier. Frontline arranged everything, from making a diagnosis, contacting the hospital, providing an ambulance, and managing my pain, as I was transferred directly from Frontline straight to my hospital room. Blessed to know this place is available so near to home. read more

The doctor and nurse were extremely nice and helpful. They were able to treat me professionally and with minimal discomfort. Totally recommend this place. The staff was great and the facility was clean. Doctor Fitzgerald was nothing short of excellent and professional. Nurse Phuong was nice and took time to explain everything to me. read more

I had a very positive experience here. The location is convenient. This facility has advanced examine and diagnostic system. The doctors and staff are outstanding and care about patients' needs. Without waiting, I got prompt treatment here. Thank you, Frontline ER! read more

Dr. Quintanilla is so sweet and caring! He was able to quickly diagnose my toddler, yet still provided a thorough evaluation. He really made this ER trip super convenient and easy! The staff was also extremely friendly and helpful, definitely made us feel welcomed and made sure we were well taken care of! My daughter's prescription was also sent to the pharmacy very quickly!! I will definitely be returning! read more

Do not make the mistake of going here! I brought my daughter in for a mild cold and ear infection, and they billed me over $1600 with a $1019 office visit alone, a $168 flu test, and $415 in "Evaluation and Management Services" for the billing department's time. It is a complete racket, and I hope that they are not able to scam and take advantage of more innocent people. The people that worked there were professional, but this place is absolutely not worth the pain and suffering you will endure from going there. Avoid at all costs!!!! read more