I recently visited Next Level Urgent Care in Spring for follow-up care while recovering from a…read morebroken ankle. Overall, it was a very positive experience from the moment I walked in to the moment I left. The front desk staff greeted me warmly and efficiently handled my check-in. The facility was clean, modern, and had a welcoming atmosphere, which immediately put me at ease. I didn't have to wait long before being called back, which was a huge relief. (the first time I went) The medical staff were professional and attentive. The provider took the time to listen to my concerns, review my progress, and explain the next steps in my recovery plan in a way that was easy to understand. I appreciated their thoroughness and the genuine care they showed throughout my visit. The only reason I'm giving four stars instead of five is that there was a slight delay when I was waiting for my discharge instructions and follow-up care paperwork. While not a major issue, it did make the visit longer than I had anticipated. Despite that minor inconvenience, I would highly recommend Next Level Urgent Care - Spring. Their professionalism, clean environment, and attentive staff made this a reassuring stop on my recovery journey.

This is my 3rd time coming here and I will continue for any future needs. The staff are so sweet…read moreand patient. I went in due to very bruised knees from a fall. The nurses listened to my concerns, X-rays were done quickly. The PA listened and was very explanatory about my condition.

This is the best place. Had to get checked out so I show up and walk right in with hardly any wait…read more The staff was extremely friendly and the NP that saw me was professional and thorough. You don't have to worry about dealing with all the insurance mess (waiting for approvals, tons of paperwork, etc.) and just pay a reasonable visit fee. I was in and out in 30 minutes with the prescription I needed. Thank you for having a simple, insurance free, quality care option into our area. I would highly recommend this clinic for your basic primary care needs.

Don't know who own this clinic but they so stingy with the air conditioning. The room is full of…read morepatients and family members but not heard the AC running , nor fan running to circulate the room. I have been to a lot of Dr. offices and when you walked in you would feel the fresh air right away and some of them also had a stand alone fan. not recommenced

I highly recommend this medical clinic! I have medical insurance but will still use this facility!…read moreMy husband had been sick for months, in and out of the hospital. No one in the hospital system could diagnose him. Nurse practitioner Lea Ann Jackson was the first medical professional to say this man has cancer! She cares, she researches and she takes the time to see each patient as a person. Compassion and experience makes this clinic so trustworthy!!!!!

I have been with the clinic for over 6 months and the NP and staff are very caring and…read moreunderstanding. I would highly recommend.

They are great for my our needs. Leveled my blood pressure and help with my husband's glucose…read more levels.

So it's average. The service is great and the ladies are very nice, police and helpful. The only…read morething I do not like is that it smells really bad!!! Very irritating to the nose. That must have been new because when I came last time over a year ago it did not smell. It smelled like cigarettes. I know my allergies were already acting up but it was irritating my nose so much more. Also, they did not call in my prescriptions as stated. I cannot get ahold of them because their phone number on goggle just rings and rings and there is nobody on the other end. They should at least invest in an answering machine. They have a variety of services and consultation is $30. The vaccines do seem pretty expensive. $70 for a vaccine for immediate allergy help and $100 for the one that lasts 6+ months she said. I don't know if I needed both but I didn't want to come back. They said the $70 vaccine should have helped my symptoms within 2 hours but it legit too 2 days so I'm not sure if it even helped

I've seen Myles twice over the last few years for strep, and he's been great both times. He's…read morealways kind, easy to talk to, and never makes you feel rushed. When you're feeling miserable and just want to get better, it's nice to have someone who treats you with genuine care and respect. I really appreciate the way he takes care of his patients and would definitely recommend him.

My daughter was seen by Myles (NP) after showing flu symptoms. He was compassionate and…read moreinformative. Overall the office was clean, efficient, and Myles was an excellent healthcare professional. Thank you!

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

Spring Cypress is the best ER in Houston. From the moment you walk in the reception desk is…read moreextremely nice and accommodating. The bedside manner of the Doctor's, nurses, medical technicians and techs on staff is phenomenal. This is my second visit to this location and each time the service is 5 stars. If you are sick and in need of competent doctors and staff please visit this ER. Thank you Spring Cypress ER for the wonderful care you give to your patients!

Dr. Mujeeb and staff Wasef and Tanika took excellent care during my overnight visit. Thank you for…read moreyour care!!

We scheduled an appointment online for my toddler who just couldn't seem to get over a cold. We…read morenormally see his pediatrician, but it's a bit of a drive for us now, so we decided to come here. The service was exceptional, so quick and easy! They called us back to a room right away, and we hardly had to wait for anyone to come in. The doctor and assistant were both so kind to my toddler, who's super inquisitive and hyper! The girl at the front desk was also incredibly nice, and every employee we interacted with was so sweet. 10/10 recommend! This will definitely be our go to urgent care from now on when we need it.

It was amazing. The whole staff was very good with me and I'm a BABY. Ms.V was hands down best…read moreurgent care doctor I've ever had. Thank you guys! Will return!

Went in for what I thought was ruptured eardrum and dr prescribed ear drops but,when I went to…read moreanother dr and showed him what I was prescribed he was a bit confused why I was given eye drops in the first place. I waited longer to be called back then to be checked out he really just looked in my ear and said I'll be back with prescription didn't bother to ask if I had any questions or explain my diagnosis . He was in a rush for nothing I was the only patient there. You definitely get what you pay for at this clinic. I HIGHLY not recommend.

If your here for a health issue, do not come here. If your here for an easy pass physical/eye…read moreexam, it's the best place to come! Doctor and nurse doesn't care. I said a letter wrong on the eye exam and passed. On the physical he didn't even put pressure to check for hernia, just barely touched to act like he was inspecting. It wasn't busy at all, but long waits just to have them rush you out. I honestly think they wouldn't even care if you cheated on the drug test.

Gotta love getting a sinus infection just before your vacay... NOT! Was pretty sure it was my…read moreallergies but wanted extra test just to be sure. I've come here few times for myself and my son over the past couple years and really love the service. It's always been clean & all staff professional and friendly. SUPER BONUS POINTS: they tell you upfront what your insurance is or isn't paying for, if they're in or out of network! No surprises. This is a lost art. I say that bc I work in medical plan administration, so I know my medical plan up down left & right. But many people don't understand how medical insurance works so a lot of these urgent care centers take advantage of that. This location is one of the few i've never had to correct or breakout my knowledge here. Yelp on my friends!

The doctor and staff were amazing! Went in an hour before closing and was seen in 15 minutes. I…read morehad a terrible ear infection and was in a considerable amount of pain. The physician was very thorough and made sure I left with the prescriptions I needed. Would highly recommend!