Extremely unprofessional. Sat in the parking lot, as instructed to do so in the email for 25 minutes. We finally decided to go inside since we did not receive a phone call. Once inside, a man by the name of Jesse, who appeared to be the store manager, approached us and asked if we had an appointment. I informed him that we did and that we've been waiting for 25 minutes. He then went inside one of the offices and consulted with someone. When he came back out he walked past us as he stated "they've called you several times", and went to assist another customer that was there without saying anything else.
I then said to him that we didn't even receive one phone call. When he finished with the other lady he went back into the office and that's when I could overhear another employee on the phone saying we've called them several times and they're saying they were never called. Then she said the 15 year old and began laughing. At this point I stepped into the doorway of the office and offered to show both of them our phones so they can see that we never received a call from them.
This is when the lady in the office, Janet Beard was her name, wagged her finger at me motioning for me to step out of the office. Mind you, I was standing in the doorway. Once she was off the phone she walked towards me and spoke to me as if I was a child. I was near the door and she walked up and in a condescending way told me to step back and stand on the sticker that was on the floor. At that point I told them to just cancel the appointment and that I'll just take him to our regular doctor. We began to walk out but I returned to get both of their names. I could see Jesse's name tag, but when I asked Janet for her name she stated, in an extremely sarcastic tone, "it's Janet Beard, that's B E". That's when I stopped her and said that I don't need her to spell it out and that I'm the future they should be a little bit more professional. read more
