I was really happy with my first visit to this doctors office. The front desk was very nice and…read morepatient. I saw Dr. Irvine is easy to talk to and I was really happy with my visit with him. I have recommended him to family and friends already..

Great group of physicians. I would recommend to anyone. They truly care about their patients and…read morelisten to your problems.

My first time using this lab. This place is very new and everything was supper clean. I came in for…read moremy usual blood work. There wasn't a wait when I went in but this was early in the morning. There were two people working and both were very friendly. The lady I had drawing my blood was very personable and asked about my plans for the remaining of the day. She even told me about her daughter getting ready to go back to school. She made sure to make sure I was comfortable before we got started and let me know when to expect the needle. She hit the target on the first try. I was very happy with the service I received.

This is a great doctors office, the doctors and the PAs and NPs are excellent, but I'm giving them…read morea bad review because of their office policies. This practice likes to charge everything à la carte. Like there is a fee for everything. And they want the fees paid upfront. They will charge you a fee just to talk to your insurance company. If they are having trouble with their computer and cannot connect with your insurance provider, they will ask you to pay the full amount upfront before they will even let you see the doctor. They will ask you to pay for everything even a check-in. If you get a prescription, it is like they want you to pay a fee to send the prescription. Nothing is included with your regular office visit. They will refuse to do any work until they first get paid. They do not like to bill you. They like you to pay upfront and then refund the money if insurance ends up covering things (actually they'll hold onto the money and treat it like a credit for your next visit.) overall this makes them a more expensive practice to work with. Other than their nickel and dime office, policies and procedures. It is a great practice.

Today's staff was spot on great!! From the receptionist, to the nurse, the PA Lady box, to the lab…read moretech who drew my blood ( no pain at all)... It was a great day at IKP! Worth a visit!

Don't know who own this clinic but they so stingy with the air conditioning. The room is full of…read morepatients and family members but not heard the AC running , nor fan running to circulate the room. I have been to a lot of Dr. offices and when you walked in you would feel the fresh air right away and some of them also had a stand alone fan. not recommenced

This is the best place. Had to get checked out so I show up and walk right in with hardly any wait…read more The staff was extremely friendly and the NP that saw me was professional and thorough. You don't have to worry about dealing with all the insurance mess (waiting for approvals, tons of paperwork, etc.) and just pay a reasonable visit fee. I was in and out in 30 minutes with the prescription I needed. Thank you for having a simple, insurance free, quality care option into our area. I would highly recommend this clinic for your basic primary care needs.

Has been our family doctor for 10+ years. Always professional, concerned and willing to listen and…read moreaddress any questions you may have.

We love this office and all of the doctors and employees! Dr. Fong and the nurses have been taking…read morecare of my kids and I for years and they do a fantastic job! Highly recommended!!

LOVE LOVE LOVE this doctor office , all the doctors amazing , my kids love dr fong she is amazing…read moreand great with kids !

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

-1000/10 THE WORST CLINIC AND CARE TEAM EVER! If you want to schedule an appointment and wait an…read morehour and half to be seen, then this is the clinic for you. Enjoy never being able to get refills on your monthly medication, well sign right up! My son has been seeing Dr. Soliz for over a year and every single month I have to email, call and basically harass the team there just to get his monthly refill. Due to that, he is constantly going without meds for a few days. When they finally do write the script they send it in incorrectly EVERY SINGLE TIME. His prescription is the same EVERY MONTH and yet, they refuse to follow the instructions provided for them in the refill request. His insurance requires the script to be name brand and after over a year of the same doctor, same medications, every month it is a struggle. I have been asking for the office managers information for the past few months and they refuse to give it to me. It is single handedly the most frustrating things to deal with each month. No one is accountable for the SHIT service. Absolute trash clinic, I cannot believe this place is in business. Working on finding a new PCP ASAP!

Dr. Soliz is absolutely the most amazing Physician I have ever had as a General Practitioner...He…read moreis brilliant, kind, very relatable, and most of all HE CARES about his patients....You don't find personal interest and service like his from the medical community these days. I understand what is going on with my health because he takes the time to explain how body systems are connected. Due to him taking his time, his wait times can be longer (not always)...But he is a "sit down restaurant" not a "fast food drive thru".....I pack my patience and am grateful for his attention to detail! Thank you Dr. Soliz for taking great care of my health! I am forever grateful!

I recently visited Next Level Urgent Care in Spring for follow-up care while recovering from a…read morebroken ankle. Overall, it was a very positive experience from the moment I walked in to the moment I left. The front desk staff greeted me warmly and efficiently handled my check-in. The facility was clean, modern, and had a welcoming atmosphere, which immediately put me at ease. I didn't have to wait long before being called back, which was a huge relief. (the first time I went) The medical staff were professional and attentive. The provider took the time to listen to my concerns, review my progress, and explain the next steps in my recovery plan in a way that was easy to understand. I appreciated their thoroughness and the genuine care they showed throughout my visit. The only reason I'm giving four stars instead of five is that there was a slight delay when I was waiting for my discharge instructions and follow-up care paperwork. While not a major issue, it did make the visit longer than I had anticipated. Despite that minor inconvenience, I would highly recommend Next Level Urgent Care - Spring. Their professionalism, clean environment, and attentive staff made this a reassuring stop on my recovery journey.

This is my 3rd time coming here and I will continue for any future needs. The staff are so sweet…read moreand patient. I went in due to very bruised knees from a fall. The nurses listened to my concerns, X-rays were done quickly. The PA listened and was very explanatory about my condition.