I was able to get a same day appointment and quickly treated for all my…read more symptons by Arlena Davis, the nurse practitioner. Her front desk staff did same day insurance verification. I had such an exceptional experience she's the new provider for my entire family.

Davis Family Wellness center made me feel very comfortable during a difficult time. The clinic is…read morevery clean, professional and well organized. With me wanting to use my insurance, they verified it and treated me. They stated they also accept cash for payment. How great is that? They will always be my first choice of care for me, my family and I will be telling all my friends.

Who really looks forward to going to the doctor? I can say…read morethat Dr. Brinkley and Romo-Fritz are the best. Unlike physicians that I've had in the past, they will take the time to answer all questions and come up with a plan for a healthier you. I have never felt rushed--whether it's an office visit or a follow-up phone call. I highly recommend Lakewood Family Physicians!

I was referred to Dr Brinkley by another physician because of her ability to listen to me, read my…read moremedical records and not jump the gun and run me thru a million tests that have already been done for another issue that I see a hematologist for. I called to book an appointment. Lisa answered the phone, said they wouldn't have any appointments till the end of July. I said "hold on let me tell you my symptoms", told her my symptoms and that "I also had spoke to the doctor on call the night before and she said to call first thing in the morning to get in". Lisa did not care. In a chipper condescending tone, she replied well if you can't wait for an appointment then go to the emergency room or find another doctor. This was said & done with out speaking to the doctors in the office. It's sad when staff run a business like this.

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

I rarely leave negative reviews, but our experience at Family Express this morning was concerning…read more We went in for a strep test and waited over two hours, but that wasn't my main issue. About an hour after opening, I used the restroom and found it in unacceptable condition (video attached), which immediately raised concerns about cleanliness. In the exam room, containers of Q-tips, gauze, and cotton balls were left uncovered, and the strep test was performed without gloves or handwashing. We interacted with three different staff members who neither washed their hands nor wore gloves while caring for our daughter. The technician who initially came in to take her blood pressure and temperature repeatedly used profanity and complained about missing supplies, including a stethoscope. Before leaving, I checked the restroom again and found it unchanged. The lack of cleanliness, infection-control practices, and professionalism was very disappointing.

Firstly, the Doctor is amazing -- really cares, really listens, takes his time and is thorough. I…read morewish I could transport him into a best in class office environment with: 1) Professional and attentive front desk staff - they are waaaaayyyy too casual and can't be bothered. 2) more automated processes - on-line appointment setting, etc. 3) a PORTAL where you can access your test results, send notes to the staff, etc. (they still mail out test results, sometimes...a lot of time you don't hear from them at all) 4) An email box that is monitored -- i have gone weeks/months without them answering the email The front desk staff leaves a lot to be desired. I think they are used to dealing with an older clientele with "old school" processes (phone calls and fax machines) and perhaps Dr. Esantsi is headed to retirement so it's not worth making the effort, but if he intends to work for the next 2-10 years, he really needs to change his staffing and get to a more state of the art office with more on-line capability. I think the reason they never answer the phone is because they are on the phone all day just setting up appointments. That can be done on-line with Calendly. It's frustrating because i really want to keep seeing this doctor but i dread ever having to set up an appointment or go there because their processes are stuck in the 1980s.

Dr Esantsi is a great dr and I am very satisfied with his care. The staff there leaves a lot to be…read moredesired.

Dr. Perkinson has been our Primary Care physician for over 10 years and I cannot recommend him…read morehighly enough. He takes the time to truly listen to you and understand your chief concerns, treating you with deep respect and care. He takes the time to educate you on conditions and treatments making sure you are armed to address acute and chronic issues with confidence. He provides very thorough explanations of your test results and any next steps you need to take to improve your health and well being. We are so happy we found Dr. Joe!

Dr. Perkinson is my new family Doctor for both my husband and I. I went to him first and my…read moreexpectations were exceeded immediately, then my husband went (he is a tough audience especially when it comes to physicians). My husband came back saying he will never go to anyone else ever again, he has finally found a doctor for life! I am telling you Dr. Perkinson is a breath of fresh air and we could not be happier that we have finally found him and his staff. What an exceptional experience to go to a Doctor that listens to you and cares about your concerns. I cannot say enough about how great he is. Thank you Dr. Perkinson to you and your team. Keep up the wonderful work you do, your passion for people shows in your day to day work. Thanks again!

Great customer service! Love seeing everyone when I come in. They are very welcoming!read more

Additional Update 4/17/26: I had an echocardiogram scheduled today and arrived 10 minutes early…read more Despite that, I waited an additional 20 minutes past my appointment time. I also asked multiple times about the cost of the visit, and no one was able to provide a clear answer. At that point, I decided to leave, I'm not going to wait close to an hour for a practice that doesn't prioritize patient care or communication. To make matters worse, I am still waiting on my lab results. They confirmed the results were received on the 8th, yet I have not received any follow-up or evaluation. Overall, the experience felt disorganized, and I would recommend considering another provider. Previous Update: I previously left a review for New Wave Physicians Group and, unfortunately, I'm updating it again out of frustration. In my original review, I mentioned that my experiences with Dr. Carder and Dr. Troung were positive, they were both professional, attentive, and helpful during my visits. However, I also noted ongoing issues with the front office staff, and those problems have only gotten worse. It is extremely difficult to reach anyone by phone. Calls often go unanswered, and when someone does pick up, it feels like a rare occurrence. I've had to call repeatedly at different times of the day just to speak with someone, and on multiple occasions I've been placed on hold and then disconnected. More concerning is what happened after my most recent appointment with Dr. Carder. I went in for serious symptoms, had an EKG performed, and completed lab work. I specifically asked how I would receive my results and what the next steps would be regarding treatment or medication. I was told I would receive a phone call, but that never happened. After calling over 50 times, I finally reached someone who informed me that my results had been available for quite some time but had not even been reviewed. I also followed up on a sleep study that was discussed during my visit, only to find out it had not been submitted. The medications I was told would be prescribed were never sent to the pharmacy either. On top of all of this, I still don't have access to the patient portal. Despite multiple attempts to get assistance from the office staff, no one has been able to help me get it set up. These issues have been ongoing and are now affecting my ability to receive timely care. At this point, I feel like I've given this office more than enough chances and will likely be looking for a new provider.

I have been seeing Dr Mohsin and Meagan for several months now. I have been doing weekly IV's which…read morehave been a tremendous help. I have not seen many physicians with their level of care and concern. Thank you vitality Medical. You have been a huge blessing.

I am very pleased with my care at Vitality thus far. The kind, compassionate, attentive treatment…read moreis greatly appreciated and truly a change of pace. The office is warm and welcoming with beautiful decor giving a peaceful vibe. I would definitely recommend to family and friends.

Dr. Phan is a excellent physician who listens and spends time with you. He is a internist with a…read moreholistic approach, who does not recommend pharmacological meds unless needed. He helped me more than any doctors I have had since 2016 when I moved to the Houston area. His office staff are attentive and if busy when you call, they will get to you as quick as possible. If I switch physicians due to Medicare, I always end up back to him.

Dr. Phan is compassionate and he really listens, these are qualities that are hard to find in a…read moredoctor these days! The entire staff has always been extremely patient and helpful with me, they don't put you on hold and blow you off! Thank you Northern Pines for working for God!