This was my first time visiting this washateria. Overall, the customers inside were very kind and…read morehelpful, and they took the time to show me how to operate the machines, which I really appreciated since I'm new to the area. When I went next door to ask for assistance, however, my experience was different. The staff member I spoke with was not very polite, which made the interaction uncomfortable. Because I'm new and had a large amount of laundry, I asked a few regular customers whether it was okay to step away briefly and they assured me that my clothes would not be touched. To be safe, I also set an alarm so I could return on time. When I came back, I noticed that my clothes had been removed from the washer and placed in a basket. I didn't have an issue with my clothes being placed in a basket so other customers could use the machines. What concerned me was that some of my clothes were placed on top of the washer, and no one came to inform me that my laundry had been moved. The staff member I spoke with earlier walked past me several times without saying anything, and then left before I could address the situation. When I spoke with the young lady at the front, she acknowledged that clothes are not supposed to be placed on top of the washers, but the issue had already occurred. The interaction felt dismissive, and I didn't feel that my concern was fully understood. I believe better communication and more courtesy toward customers especially first-time visitors would greatly improve the experience here.

I came here several years ago and wasn't very impressed but they have lots of new washers and the…read morefacility is clean. I was very pleased.

I don't go to cleaners often, so checking YELP reviews, I chose B&U after reading they had a drive…read morethrough. Tremendous service both dropping off and picking up. The entire transaction took maybe five (5) minutes and I never left the AC in my car, a giant advantage in 100F Conroe, TX! And clothes looked great!

I have been exclusively using their services for a long while and am very happy with them. I highly…read morerecommend

I had a great experience at this laundromat. The facility was clean, well-maintained, and all of…read morethe machines were in good working order. There were plenty of washers and dryers available, so I didn't have to wait long to get started. Stone was friendly, helpful, and made the whole process easy. The atmosphere felt safe and comfortable, and the prices were reasonable for the quality of service provided. I'll definitely be coming back and would recommend this laundromat to anyone looking for a clean and reliable place to do their laundry.

Thanks James! for taking care of our stuff under 3 hrs. We don't usually go here but was def worth…read moreit

Great dry cleaning experience when traveling for a wedding. Drop off for item to be cleaned had…read moregreat customer service, and they have a 24/7 pickup that is fully automated! Item was ready a couple hours early, text communication was accurate and smooth pickup at a time that worked for me! Reasonable cost, decent value, convenient for The Woodlands, recommended.

This is such a convenient, 24/7 dry cleaning place. I love that I can show up at any time. I…read morereceived a text the next day when they were ready, and was easily able to pick up the clothes. The entire thing is automated as you can see from the photos, really impressive! I will definitely return.

I went to Washateria 360 today to wash some larger household items, and I just wanted to say what a…read morepleasant experience it was. The place was very clean, quiet, and well maintained. Even the restrooms were spotless, which is not always the case at laundromats. I really liked the card system where you load your money onto a card. I had actually put money on my card back in December when our washing machine broke down, and the remaining balance was still there waiting for me. The owner was there and very cordial, which made the experience even nicer. I washed three blankets (including a comforter and a king size blanket) along with three house rugs, and I spent less than $13 total. Very reasonably priced for commercial size machines. This is definitely a great place for washing those extra large items you don't want to put in your regular household washer and dryer. Highly recommend.

I really wanted to love this place because the customer service was genuinely excellent. I came…read morehere while I was in town for work and needed to wash a lot of clothes. It was my first time ever using a laundromat, and the woman working there, along with who I believe was the store manager, were incredibly kind, patient, and helpful. They took the time to explain how to use the machines, answered all of my questions, and made sure I was taken care of. My clothes came out clean, and I have nothing but positive things to say about the staff. Unfortunately, the surrounding area completely changed the experience for me. I only drove out of my way to come here because of the great reviews, but I did not feel safe at all. There was police activity in the parking lot while I was there, several homeless individuals were approaching people, and the overall environment felt very uncomfortable. As someone who wasn't familiar with the area, I was constantly looking over my shoulder and couldn't relax while waiting for my laundry. The employees deserve 5 stars because they were wonderful, but the location itself made this a 2-star experience for me. If you decide to come here, I'd recommend going during the daytime, being aware of your surroundings, and not leaving your belongings unattended.

Always do a good job and have items ready when promised. Everything always looks brand new when I…read morepick it up.

Took my Comforter to them and got a ticket saying it would be ready the next week on 4/5/2026 went…read moreon that day to pick it up and 11 more days only to be told it would be there at 5:00pm that day each time and it didn't show up until 5/4/2026...... This place used to be run well but not anymore we will never go back to this place

We were waiting for our appliances to arrive so we found this location on Yelp .. I was pleasantly…read moresurprised with how well maintained and clean this business is. I also appreciated the family friendly music playing and wholesome, relaxing atmosphere. If I ever need to launder an extra large comforter or bulky blankets in the future, I'll definitely choose this location over any other in the area (our other experiences before finding this one were way less than ideal, to put it nicely)

There is no one here to speak to about the washer not opening. We have called every number on the…read morewebsite and on the signs in the store and it's AI. Our laundry is stuck in the washer and we have to work tomorrow morning. ​

Clean and reliable machines with great customer service. The cleaners is perfect but a pricey.read more

Been going for years and have always had a great experience. Their wash and fold service is…read moreamazing. I also use dry clean service and have always been happy with it