If I could leave zero stars, I would! Never will I go back to this trash of a dry cleaner business ever again! I brought in a LV scarf that was my wife's to dry clean along as other clothes. Low and behold I come back and pick up the stuff, and the scarf was missing. They said they'd find it for me. A month goes by of me asking for it to be replaced and they never did. Gave me the run around. They stole a $600 scarf and only offered me $300 in credits to dry clean more stuff. What the hell!? I wanted the scarf replaced monetarily or physically. I got ahold of the supposed manager and she offered $300 cash. Anyway, long story short, DO NOT GO HERE, if you like your stuff to come up missing! Screw them and their BS staff! Untrustworthy and a bunch of thieves!!!! read more

Jacqui Cleaners are very reliable and been doing my clothes dry cleaned with them got last 8 years .. Very reliable and courteous and service with a smile ... I would highly recommend read more

This was my first time trying this cleaners I took 2 of my wife's dresses which the lady in the front said was gonna be $9 each to clean which I agreed to. However when I went to pick up the a different girl told me the owner had stopped by and changed the price to $18 each. I told her I wasn't going to pay for that because that's not what I agreed to and I had a receipt. After going back and forth they still ended up overcharging me for $12 each. These people are some rip offs don't go. read more

The first time they ruined one of my husband's shirts, we accepted that as the cost of doing business. Although they refused to reimburse us for the value of the shirt which was tailored for him. This time, they not only ripped and mangled the shirt sleeves to shreds, they refused to return our calls, answer our claim or give us back the destroyed shirt. Accidents aren't a problem. Destroying and stealing property is unethical and illegal. Manager Henry Janer of the Jacqui Cleaners at 17526 Kuykendahl will not return calls and is conveniently never on premise when we attempt to see him. This is not a company you want to do business with if you value fairness. read more

2 dark shirts and a pair of black pants were stained/ruined. When I brought the items to them, I was told the pants had glue on them and the shirts (armpits) had residue from deodorant. I was told the shirts had to be scrubbed in those areas to get them clean, which I would have to pay for again. I've had those shirts dry cleaned at least 5-7 times so it's odd the shirts suddenly developed a white residue on armpits. As for the pants, they're gone. She kept trying to "peel" stains off with fingernails but it's not glue, it looks off-white and it's literally a stain on the material. I tried pressing the issue and I was told they've been in business for 20 years, implying they do good work. I realize this is a small business but I also know it's not fair to customers to have their clothes ruined. read more

We've gone here for a long time but no more. The quality is bad and they don't stand behind their work. They burned a blouse and just said too bad. No credit, no free cleaning, nothing. read more

If I could give this place lower than 1 star I would. TERRIBLE MANAGEMENT. My brother and I took some rock revival jeans (literally wore them ONCE) and they lost them. They made us wait two weeks to see if they would "find" them, NEVER DID. We never got an apology or anything. All the manger, Paty, would say is "people make mistakes" Like??? Then she asked me to take in a receipt to prove how much we spent on the jeans so they could "repurchase them" because we were not going to get our money back... she made me wait two weeks before she said "you can't pick them up when you want, it's when we can give them to you" I asked for her managers number and she said she would not give that to me. She then declined all of my calls and started hiding from me, like she's not the "manager"?? I tried telling her it wasn't even about the jeans, it was about the horrible customer service we had been receiving and She then blocked me and stoped answering me. Literally worst experience EVER! read more

Do not take your clothes here. They lost a blouse of mine and made me drive to their other location to verify which blouse was mine. They did not call me to apologize or let me know this had happened. Then they proceeded to still make me pay for my entire order. I won't be using them again. read more

I just moved to the area so I couldn't use my normal place to hem items so I tried this establishment due to proximity. I was just getting curtains hemmed, they misplaced them and forgot to do the order so when I came to pick them up in a week they were not ready, I came back a week later and they still were not ready. The man's excuse was they didn't know which end was the top of the curtain ( the curtains are owl curtains for a kid's room obviously the owl should be facing right side up) so I had to pick them up the following week. They charged me $75 for two curtains then when I asked them for a discount since it took 3 weeks and he didn't offer one, he agreed and took $20 off. Really wasn't sure what to expect, but definitely will not return. read more

Extremely rude ladies working here. I bring my husband's clothes bc it is a convenient place for him to pick up, but if it were up to me I would not use Jacqui cleaners. I've mentioned this to her before, and all she snaps back is "I'm busy!" Ok quality on dry cleaning. They have left out pieces before we've had to go back for. There's gotta be a better place! read more

Jacqui Cleaners has been so nice to us. I had only been in twice with my Laundry and they tempered my name. They have Laundry finished within a day. read more

I used to love this place but I realized I did not like the service I received when I go and spend over $100 in dry cleaning bills. In addition a few of my clothes were ruined that I truly liked. I didn't notice until my spring cleaning. Never going back! There is too much competition in the area for lackluster service. read more

Best prices near the woodlands. Always friendly. Will even package your shirts up, which is great for trips, for an extra .25. Never had a problem with any clothing. read more

After having been disappointed by another dry cleaner I turned to Jacqui Cleaners, but I found that the service was just as bad, from stained clothes to 4 day turn around for re-does. Pls don't bring valuable clothing to this business because it's a high risk that it'll turn out ruined read more

We truly only come here out of convenience but the service is horrible. They are never open on time, staff makes you feel like you're interrupting their schedule, clothes come back smelling strange. We've started doing most of our own cleaning on gentle cycles at home & will be looking for another cleaners. read more

This dry cleaner has the worst customer service. The front attendant and rude and flippant. The older woman in charge won't even correct him for speaking so horribly to customers either. Please take your business elsewhere! read more

Love this place, and have been a regular customer for many, many years! The staff is incredibly friendly, the prices are great, and they take great care of my clothes. I usually wash at home and have them do the ironing, but they've done a great job on items that need dry cleaning, too. Highly recommend. read more

Use caution!!!! Manager, Henry, very incompetent. Does not honor ethics and integrity of satisfaction and quality service. Experienced damages to bedroom curtains blackout panels ruined by cleaning process. I was charged for cleaning and never told that curtains were damaged. I have been doing business with the Cypresswood Dr. location for 4+ years and did not expect the lack of customer compensation for their damages. I cannot get the manager to take my call nor call me back. Will no longer use the service and I HIGHLY recommend everyone to not risk having an issue that won't be compensated by this company. DO NOT USE THIS CLEANERS, too risky. read more

I come in to pick up my clothes which she said would be ready at 6:00p, granted I'm about 15 mins early. I'm told to come back around 6:45p (they close at 7p) as if k just want to be running back and forth with them. If you give a person a time then stick to it. I won't be dropping anymore items off at this place. read more

I have used this cleaners (Cypresswood location) for a long time. No more. I took two pillow shams and my dust/bed ruffle in on September 2, 2017. They said it would be ready Sept. 12. I went back on Sept. 17. Had my shams but no dust ruffle. They supposedly were going to look for it. I have stopped by there, called numerous times, to date still nothing. The manager Henry said he would call me back, has not. I have ask to be compensated for my lost article again, nothing. They are avoiding me. Do not go here. read more

RUIN EVERYTHING!!! Zipper on outside of $70 pants, little snaps missing, bottuns gone! And to top it off on a day to day basis they're just rude. They don't care what they ruin. Complete bitches. read more

I just switched to this place and so far I love it. Very friendly. Very nice. Clean. They do a great job on my uniforms and my husbands shirts. Highly recommend. read more

My son came into to town for the weekend and used their next day service. He had five pair of dress pants cleaned and when we inspected the pants we found "horrible" steam impressions on both legs front and back!!!! I went in to discuss the matter and of course there was all kinds of excuses.... the owner said it was because of the sticky substance on the new hangers used for pants, that when worn the marks would come off; after a second cleaning the sink marks would come off. With the explanation of the hangers, I told her if the hanger was at fault, why are the shiny marks on the front and back of both legs???? You're hanging the pants on one side only!! She actually had the audacity to say that the impression seeps through the pants once they are on the hanger. I knew she wouldn't accept responsibility for the damage; however, it was necessary for us to let her see the damage.....$300 read more

Terrible... everything about this place is bad. They are rude, they do a very poor job of cleaning, clothes come back wrinkled and don't even think about having your shoes repaired here. I recently took a nice pair of men's dress shoes to get new soles; the shoes came back unwearable and they refused to give me a refund, claiming it wasn't their fault because the shoes were sent offsite to someone else. Pitiful example of how to do business in the service industry. read more

I will never do business with them ever again. I've been a customer of theirs for 2 years. I've seem the own yell at her employees. She was extremely rude and got irritated because I went through the drive-through. She yelled at me and told me next time I needed drop off at the front door. I thought the whole reason for drive-through was to make it convenient for customers to drop off and pick up. She slammed my car door when she took my laundry out. So I told her to give me my laundry back and I was going to find a friendlier cleaners. read more

Very unhappy thàt my jacket/blazer was damaged to the point that I can't wear it. Several missing design buttons; I had to get paid for a claim since it was unrepairable read more

Bad experience. Young girl(s) who worked there quit. Present lady says owner is cheap. My clothes were misplaced but managed to get it back from another customer. My hoodie jacket's lace was lost. My pants' hook was damaged and owner only willing to reimburse 1/5 of price paid, even after showing receipt. He said it could be damaged "outside" of store. He is willing and trying to work with customer and so will give 1/5 of price paid. Staff understood and knew it was damaged by the store during cleaning but there is nothing she could do since she is not the owner. Just don't expect 1/2 or even full reimbursement if your clothes get damaged. This is for certain. read more

Warning....dry cleaning quality is below average, there are just too many in the area that do a much better job. Unfortunately it took me losing money to realize that. I had a similar issue with a non dry cleaning item, some how Jacqui Cleaners doesn't realize that you can't advertise a service and not take responsibility for the work product. I wanted to give them a chance to fix the item but once I brought it to their attention, I was floored by how rude and unprofessionally they handled it. I would rather give my business and money to someone that cares and appreciates their customers. read more