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Sport Durst Automotive Group

2.2 (124 reviews)
Closed 9:00 am - 8:00 pm

Services - Sport Durst Automotive Group

Bumper repair

Auto diagnosis or inspection

Auto frame testing

8 More Services

Auto maintenance

Oil changes

Auto repairs

Auto steering and suspension repair

Auto transmission repair

Routine automotive maintenance

Transmission leak inspection

Rear-end damage

Sport Durst Automotive Group Photos

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Recommended Reviews - Sport Durst Automotive Group

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VeeJay C.

I have been here many times and its always the same story...slow, slow, SLOW. There is definitely NOT a sense of urgency at this place. They always say the dealerships are the worst. This place just kind of proves that theory. The Good: uhh...free coffee machine? Poorly stocked for sweeteners though. The Bad: I have never waited less than two hours for an oil change. I have waited over three hours though. I have also been fed some lines before. They once tried too charge me like $150 for the installation of two airs filters that cost less than $30 combined on Amazon...Sometimes you get a friendly and fairly competent person...sometimes you get someone who is looking for the easiest way out and will make things up to cover for their own disinterest and laziness. It really just depends. Either way, prepare yourself for the slowest service you have ever received. Good luck!

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5 months ago

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9 months ago

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2 years ago

Awesome family run business.They have cars at different price points and every brand.Most of the salespeople have been there for years

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2 years ago

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7 years ago

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9 years ago

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13 years ago

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Sport Durst Automotive Group D.

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10 years ago

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14 years ago

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12 years ago

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14 years ago

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5 years ago

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12 years ago

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11 years ago

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Page 1 of 4

Ask the Community - Sport Durst Automotive Group

Review Highlights - Sport Durst Automotive Group

Mesha was a joy to work with doing all our paper work and dealing with our two kids!

Mentioned in 2 reviews

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University Ford - Durham - Tech table

University Ford - Durham

(56 reviews)

I reached out about test driving a specific used vehicle and I made it really clear that's exactly…read morewhat I wanted. The sales person repeatedly ignored that and kept trying to push me to drive a new vehicle. Guess he figured I'd never heard of CarMax, Car Gurus etc, or he just wasn't interested in selling to me. I won't be shopping there.

I've been a customer of this dealership since 2015, and I was about to purchase my third vehicle…read morefrom them. Now, I am lucky I didn't go through with it. When my first car (a 2013 Ford Focus) had serious transmission problems in 2019, due to a known design flaw, I was shorted on how much credit they would give me towards my next car (a 2017 Focus, with the design flaw fixed). Because I was given significantly less than originally offered, I was very upset, and I decided I would never buy from them again. But then, November 2024, I received a letter from them, offering to give me a great deal toward my next car. I decided to give them another chance. I'm glad I did give them a chance -- but only to ease my conscience. Unfortunately, the most recent experience only reinforced my previous feelings about them. They really don't care about keeping me as a repeat customer. They knew what my budget and limitations were, and still, they tried to get the financing paperwork ready for me to sign, without providing all the maintenance history that I had requested. ("I've been trying to get it" was the manager's answer!) If I had signed, that would have meant needing immediate costly maintenance right out the door, which they were NOT willing to help me with. Not even meeting me halfway! I walked away with a very bad feeling about working with this dealership. Never again!!

Marc Jacobson Toyota - Expanded and upgraded waiting area.

Marc Jacobson Toyota

(8 reviews)

I've used these folks for a good while now, in the decades-plus since I moved to Durham. I have…read morewatched as their waiting area went from a crowded after thought to a conscious expression of customer care. New padded club chairs, tables with power hubs for charging, really tight work, free coffee machine and a drink vending machine. No TV - everyone is either reading their paper or on a device of some type. There are no magazines from the early pre-pandemic days littering the area. It's like they have read past reviews! When you check in (already an excellent process), they double check your phone number, and encourage you to turn off call screening of unknown numbers so they can send you updates. They send a video of your scheduled service, along with suggested items you may want today. Buttons under each recommendation allow you to give them permission to proceed. The price for each is in the page, and a running total is across the top of the page. No one has to walk out and call your name and talk you through what they found - it's all in the video. Yes, they could use a noise-canceling mic, and give their service reps a bit of coaching on speaking slowly and clearly to make for a better communication experience with non-car folks, but this is so far beyond what any other car place I've been to is doing that I'm not going to downgrade them for that. It's nice to have a place that's keeping current in both car maintenance and customer service experience!

Back in 2021, I bought a Tesla Model 3 that had less than 2000 miles. Thought I got a decent deal…read moreuntil I had to get the registration. We have to do inspection here in NC so this is when I found out that the car needed tires. My problem for not checking closer, but you figure a car with under 2000 miles should have decent tires. Not so. My conclusion - and the only conclusion one would come to is that they switched them out. Still have the car and it works fine. Just still steaming that I had to pay for new tires. Your experience may be better.

Sport Durst Mitsubishi - The Outlander is great for a work vehicle. Easy on gas for that long commute

Sport Durst Mitsubishi

(4 reviews)

I have NEVER liked the car buying process so go me to give 5 stars the service was excellent!! All…read moreof the staff was friendly and accommodating. Go see Kenai he will take great care of you!

Let me first note that the SALES team is AMAZING!!!! They were wonderful when I purchased my new…read morecar last year.  However, this this service center is the least professional formal business I've ever encountered. I've never owned a Mitsubishi before so I'm unsure whether this is typical but I have owned several brand new cars and have never required service within the first 7 months of ownership let alone 5 times.  I called in a month ago with a warranty question and have yet to receive a return phone call from Coretta.  During my attempt to check in at my last and final appt, Coretta was amid a work inappropriate rant about how far behind she was on paperwork while acting like my presence for the appt I was given was an inconvenience for her. And once again I left without the job that I came in for having been completed in full which is definitely a trend.  She claimed that a part had to be ordered and she would call to schedule once it arrived. Of course its 2 months later and nothing.  Then I randomly have a missed call from them with no voicemail message after I've had the problem addressed elsewhere.  But hey she doesn't even call to tell me when car is ready when it's there as if I'm just supposed to know by osmosis when to pick it up.  At least she's consistent. She is the least easy person to deal with and shockingly the ONLY person in the tiny office that is their service dept. Each time I had to take my car I prayed for there to be literally ANYONE else for me to deal with and I mean ANYONE.  I have acknowledged or rather accepted what I already knew after my first visit which is that there is new learning or behavioral change occurring here. The sales dept was great but service with this lady has made me want to take crumbl cookies for everyone in the service dept at my other dealership because this type of nonsense would never be tolerated there.  I called and asked for the GM and the operator connected me to a voicemail for the vice president and COO who has yet to return my call as well. It seems that this type of behavior is an organizational issue and likely will NOT change. It's sad because the buying experience was great but it has been nothing short of debotchery since then. Skip this place and save yourself the aggravation. She's overwhelmed, disorganized, and obviously ill equipped to be a department of one. It's totally worth the drive and time to go ANYWHERE ELSE AND I MEAN ANYWHERE ELSE for Mitsubishi service.

Sport Durst Mazda - 2025 Mazda CX-50 in Ingot Blue

Sport Durst Mazda

(51 reviews)

Best car buying experience I've ever had. If you're looking to buy a Mazda, this dealership is the…read moreone. My salesman was Grayson, and he's great. He had the car I was interested in already up front and ready for me to look at. He explained the car features thoroughly. I really appreciated how he wasn't pushy like some salesmen are. Super friendly and patient. If you come here to buy a car, ask for Grayson.

If I could give a negative star, I would. Our experience was extremely disappointing and frankly…read moreunsettling. The salesman who went by the name "Dame"? was aggressive and used intimidating tactics to get us to by a car. He was pushy and confrontational, walked around to other salesman to gossip that our expectations were unreasonable. (price match another dealership or at least come close) He refused to give a business card, and went as far as pretending to call the other dealership we had been to earlier, claiming he was speaking to the salesperson. That salesperson was not working, and the call was an act. He also stated he did not need to make this sale, as he was 3 sales away from his monthly quota. We went in to see if a car on the Durst lot was closer to what we were looking for within the same price range. ( consumer due diligence!!) As we were leaving, he continued to follow us out the door, throwing his hands in the air, and claiming we will not get a better deal anywhere else. We will never, ever, return to this dealership or any Sports Durst.

Hatley's Body Shop - Hatley's Body Shop

Hatley's Body Shop

(38 reviews)

Incredibly skilled, highly recommended, honest, and clear that they love what they do. Would not…read morehesitate to recommend to anyone in need of this type of work.

--Part 1: I will update this review after repair work is…read morecomplete. My parked car was recently hit and the driver left the scene. After leaving several messages and waiting three days for a return call from my dealer, I was finally able to talk with someone who informed me the earliest they could provide me with an estimate would be June 16th (today is May 12th). I immediately pulled up Yelp to check out the best reviewed body shops near me. As you can see, Hatley's was at the top of the list with a perfect score and some excellent testimonials. I called Hatley's and one of the owners answered on the first ring, and told me I could bring my car by anytime for an estimate. Even with the excellent reviews, I was surprised and wary at how easy this seemed. I drove my car over to the shop. I was greeted by Thomas (the owner) before I could even walk into the office. Thomas was so pleasant and started looking at the damage to my car right away. He asked a few quick questions, and then asked another mechanic if he could run an estimate on my car. This mechanic, Steve (actually the co-owner I believe), who was midway through painting another vehicle literally traded spots with Thomas, greeting me with the same extremely pleasant nature, and starting taking a look at the damage to my car. 15 minutes later I had an itemized estimate in my hands. Incredible! The pricing is extremely reasonable, but the professionalism and genuinely kind and honest customer service is what made the biggest impression. I am confident their work will be just as detailed and incredible as their communication. I'll update with after repair photos soon.

Sport Durst Automotive Group - autorepair - Updated May 2026

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