Not impressed! When we got there the walkways were not shoveled and their front doors were locked. We had to go through the side doors. It was very confusing. After standing in a long line to get in, even after purchasing our tickets online, we quickly realized they were understaffed. They had only 2 people working at the front desk, with 80 people standing in line. The lockers are extremely small and very hard to fit in winter clothes. Bathrooms were dirty and the line for the snack stand was unbelievable! The people working didn't know how to handle large crowds! My husband waited in line a good 45 minutes and the food was overpriced! The park itself was small and had an overpowering smell of chemicals. My eyes were burning and I didn't even spend any time under water. The toddler section was small and unimpressive. Needless to say, we will not be back! read more

This review is only for the water park. My wife and girls (8 and 6 years old) went for 1 day. I should start by mentioning this was on Good Friday, probably during spring break for many, and a rainy day. So we expected it to be busy, but were not ready for what we saw when we arrived. The water park opened at noon. We arrived 5 minutes early and found about 500 (yes, that's two zeros) people waiting to buy tickets for the water park. Luckily the line for the tickets was reasonably orderly, although it wrapped around the entire entrance area and then some. The area is not suited to handle that many waiting customers. We found the end of the line and got in. It was clearly going to take more than an hour to get through the line. This was a very rough start to our visit,. I had purchased tickets online the day before. Smart thinking, right? Not really. After the doors to the main desk area opened so people could begin buying tickets, one of the workers was posted at the door to keep too many people from entering that area at one time. I walked to him (while my wife held our place in line) and asked if there was a separate line for people that had pre-purchased tickets online. Nope! Everyone waits in the same line. The only thing that the pre-purchased tickets accomplished was to ensure that I didn't leave and find something else to do, because I had already paid. It took close to 90 minutes to get into the park. Ugghh! It would have been complete chaos in the waiting area with all those kids, but there was a pool in that area and many of the kids were swimming while the parents waited in line. it was a bad start to the visit, but things picked up from there. All the regular pool chairs were taken once we got inside,. No surprise with that long line, but the employees brought out regular chairs from the dining area. At least we didn't have to put bags on the wet floor. Also, they have a good locker system. You pay once - $6 for small locker, $8 for large locker) and have it for the whole day. Finally - lockers you don't pay for every time you open them! The only drawback to the locker system is that you have to enter a 4 digit pin to open your locker, and you enter the pin on a touch screen that is 5 1/2 feet high so everyone can see the numbers you press. The water park area is big, but not huge. There are things for every age to do, although maybe not a lot of tings for all ages. Teen-agers wouldn't find a lot of variety there. The tube slides were the main attraction for my girls. There was one line for the single and double tube riders. Another line for the 2 - 5 person large tube ride. I thought all tube rides were of equal fun. The rides are reasonably long and all are fast. You know you're moving. The single/double line never got too long. I think 7-8 minutes was the longest wait we had which is great considering it was a busy day. That was mainly due to the teenager running things at the top because he was efficient. One person goes down, 15 second count, and the next person can go. Most park don't feel it's safe to let a tube go until the previous tube rider is completely out of the water, but there were no issues while we were there and it was efficient and, therefore, a fast line. The large tube line wasn't as efficient because a conveyor belt took the tubes up and there were only 2 tubes being used. So people had to wait at the top for the next tube to be delivered. If they put 1 more tube into the system, it would run just about as efficiently as the single/double person line. The large tube line took us 20-25 minutes to get through. I think other water parks should learn how to run things like these guys run their single/double line. The water park area never seemed overly crowded even though it was busy. My girls had a good time, so even though it was a rough start, it was worth it.. Everything at the water park seemed reasonably priced. It was less than $35 / person to get in. Lockers were reasonable. I didn't buy food there, but it was the normal burgers, hot dogs, fries, etc and wasn't too expensive. They didn't mind people bringing in their own food if you want to eat healthier. We would go back again, but probably not on Good Friday. read more

One star is way too generous and kind. We are lucky to escape without contracting something filth-induced or having a nervous breakdown. First, we tried to find a spot in an extremely crowded lot, thinking - that's a good sign, it means the place is popular. Then it started. Right by the entrance on both sides were sand buckets overfilled with cigarette butts, giving a nice, healthy, resort-like vibe. Not. Then came the main entrance, with the entire place under major construction that was not known to us beforehand in the process of booking. Construction equipment, dirty tarps everywhere, crowds, and paper signs pointing to check-in. That was supposed to start at 4 pm. We followed signs on a nasty, dirty, green carpet, careful not to touch anything, and joined a huge line of angry people trying to check into this "Pocono's Gem". Mind you, prices for the night with taxes ran up to $300. Confused looking ladies at the front desk were fighting angry crowds and loudly conferring on their walkie-talkies with cleaning crews announcing that they need at least 25 min or more to clean unready rooms for check-in. Not very promising or assuring of a decent cleanup either. Dirty, low dropped ceiling with about half working lights, some sort of eating establishment with dirty, wrinkled tablecloths and some kitchen staff without uniforms, gloves etc. bringing out covered dishes trough the crowds in line. Behind us were ladies discussing their rooms with uncleaned bathrooms, brown rings around their tubs, no towels or basic toiletries, and it became clear that my family's long awaited spring getaway was doomed. My only request when our turn came at 4:40 pm was for the manager, a refund and a glass of something really strong to disinfect. We were out of there with a full refund and nowhere to go at 5 pm on a very busy travel holiday. There was no phone service in the disastrous lobby as well, so we drove out into civilization, found a phone signal, called Hampton Inn run by a reputable company, and are now getting ready to go to the nice, clean indoor pool. It is April 7 - and Happy Halloween to you, horrors await at the Split Rock Resort! read more

Probably all the other reviews are true. I say that you get what you pay for, nothing fancy, nothing VIPs, almost everything here is old or we say rustic.This place is good for people with a modest budjet, good for families with children. the best package for me is gallery with splish splash, spend a few days with the children at the water park you return to your room and that is it . We had an issue with prices , the costumer service was able to fix it so I can't say nothing wrong about read more

I don't know where these people were staying but Split Rock has been getting a much needed make over since May. I have been up there May, June and July. There is a new company that took over. The common area's of the Galleria, now the Town Center has been totally refurbished. New carpets, furniture, flooring and stone work. They now have a food court and the old Galleria restaurant is now the Split Rock Grill and it has been totally renovated and the food in the Grill is very good . Last year I would not have recommended it, but it has changed. The bowling ally is not that old because that area had been replace after a gas leak destroyed that area. There are improvements at Willowbrook, new pillow top mattresses and linens and nicer bath towels and toiletries. The pool area has been cleaned and the pools have been painted. The new company Aston seems to be working hard to get Split Rock into shape. The difference from last summer to this summer is amazing. It's not perfect but they are really working hard. As for the dollar toll, if these people in the other comments had gone to the Monday morning guest orientation, they would have known they could use their toll receipts to use as payment for buying bingo cards, buying popcorn at the movies and ice cream and other food at the food court etc. The activities are the main draw they are fun and fantastic. Bingo, Live Turtle Races and Potato Car Racing are just a few they run all day long. I suggest when you go to ask for an activity sheet when you check in to find out what is going on all week. I always look forward to my vacations there. read more

This is a tough review because I'm not sure we can fairly view it as this was our 1st vacation with a 4 year old and 1 year old and as you can imagine at times we were distracted. I will try to be as concise and fair as possible. Accommodations - we stayed in the Willowbrook timeshare section. We hoped for a 2 bedroom suite but were only able to get a 1 bedroom. We felt the room was clean and spacious and the kitchen served us well as we usually ate breakfast and lunch at the room. The bed in the bedroom as nice and made me realize I need a new mattress at home. The pull-out couch was fair. But I defy anyone to find a truly good pull out in any hotel or resort. They are what they are. The building was a bit out of the way compared to everything else, but we felt that it was a fair trade-off, as the other housing areas seemed a bit dated and my guess is the rooms were too. The only complaint we have is there was no cleaning service - mainly for clean towels and toiletries. Maybe that is how time-share units work, but we shouldn't have to track someone down. Restaurants - as far as we could tell there were 3 restaurants available for dinner. We first tried the restaurant at the Lodge, which was not very good. We weren't even sure they were open when we arrived at 5:30 on a Monday - it was empty. My wife and I both had the filet mignon topped with some sort of shrimp. I am not a fan of shrimp so asked to leave it off. I couldn't help but feel mine had the shrimp on it and they scraped it off. There was always a lingering taste of shrimp. The potatoes were hard and the creamed spinach was just eh. It was certainly not worth the cost of the meal. However, the servers where extremely helpful and friendly. That means a lot to me - but unfortunately it didn't cover up the disappointing meal. We also ate at the Split Rock Grill twice. The first night was very good, especially after the meal the night prior. That was probably the best meal of the week. The 2nd night was pretty good as well, but they were out of a few items and there was only one cook that night so the food came out slow. Once again - the servers were excellent and friendly. This helped us to overlook the slow food time. We tried to eat there a 3rd time on our last night, but were told we should have made a reservation and the wait time was an hour. This was very disappointing as we hadn't needed a reservation all week and were never advised to do so by the check in staff. Not to mention you could easily see at least 15 open tables. Seeing that we had a 4 year old and a 1 year old in tow, I would think the staff could have found a way to seat us. Sadly, we had no choice but to order some pizza and chicken fingers from the Pizza/Deli and bring it to our room. Not the way you want to end your vacation. Things To Do - there seems to be a lot to do at Split Rock. There is a nice, small beach area on the Lake. Mini-golf, indoor and outdoor pools (although the indoor pool left you feeling a little icky), an fun water-park (for children and teens - adults without kids will get bored), an arcade with bowling and even a movie theater. The problem we had is it took a few days just to get acclimated. We felt there could be better efforts to give guests (especially 1st-timers) the lay of the land and what to do. A nice welcome packet or email prior would be good. We did get a confirmation but that's about it. As much as there is a lot to do on site, in my opinion this is better suited for older children - at least around 6-7 yrs and up. Overall - I guess I would say we would consider coming back next year. I think we would try to plan a trip with friends or relatives so our daughter could have some other kids to play with. There was a lot of down time because of her 1 year old brother and she would get bored. We also felt the outer buildings (Galleria, Lodge etc) were rather dated. I can look past that as long as I can feel it's not dirty or gross. At times it was musty and old, but I never felt like I wanted to get out (well OK, like I said - the indoor pool). We were fortunate to have the room accommodations gifted to us through a kind relative, so I'm not sure what it normally costs to stay 6 nights/7 days. As long as you don't feel the cost is too high, I would say it could be a fun trip - especially if you want someplace within a 3 - 4 hour drive. I would do your research on the facilities and plan your trip well so you make sure you bring what you need and know what you want to do every day. We kind of winged it which I am sure helped us to miss out on some stuff. Give them a try, but keep your expectations reasonable. This isn't Disney or 5 star resort. read more

If I can give them 0 star, I will do that. The worst costumer service. They took my money, and I wasn't able to go because of the snow storm, and now I can't get my money back:( they keep transfering me on the phone and put me on hold forever :( read more

This place sucks, we are staying here for 9 days and it sucks. We wanted to go to the supermarket to buy groceries but there isn't a shuttle to go to one and there little store has nothing, more than half of the shelves are empty. Customer service sucks majority of the people here have a attitude except of Rose she was our waitress and she was very nice and friendly. We wanted to go skiing and snowboarding but the shuttle only goes there on weekends and they expect people to rent cars and drive ourselves but we are from out of state and we don't know how to drive in the snow and on the ice. Then the tennis, basketball, and soccer fields are only open on the weekends so there isn't anything to do other than bowling but that gets boring after a game but on the website it says there is ice skating and archery but there isn't. So in all just don't come here it's trash and just don't come here. read more

Heading into Split Rock I had high expectations when coming into here, well I was very disappointed my family and I went here and had problems right from the beginning, before even entering our room there is garbage littered in the halls including used cue tips and miscellaneous garbage. After entering our room I decided to sit on the couch to find out that it was completely soaked, they were cleaned with soap which I guess is good but don't put someone in a room that isn't dry and ready to be used. The pullout couch which my sister had to use was absolutely nearly unusable as the top of the bed was caving in and she had to take the mattress out just to sleep on it. So we had to switch rooms which took them almost two hours to wait to get. The entire place in outdated and ran down, went to play billiards and shuffleboard and the shuffleboard was completely beat down, billiards was so ran down there where ruts in the pockets and no chalk for the pool sticks. Tennis court was fun but needs new equipment to be more enjoyable. Diner is expensive but expected when going into a time share diner, however the diner was the best part, food was great and the chef knows exactly what he's doing couldn't have a complaint about the place besides the rude hostess , but our waitress was the best waitress I've ever had, her name was Ariel and made our stay there worth while, The pool and hot tub area seemed clean and well maintained but besides that the rest of the area is run down and not worth another trip back in my opinion read more

We went down to the PA blues Festival and stayed 3 days. The festival itself was wonderful but the place itself is kinda...well...yucky. I have plenty of pictures of our room, we were not able to stay at the main hotel, we stayed at the "LODGE. . Water damage on the ceiling, the curtains, the rugs.....the television was fuzzy, things were just plain dirty, especially the bathrooms, which had crud buildup from who knows how long in all the corners. The bed itself was comfortable, but there were a lot of issues with almost everything in the room. There was no one to speak to at the desk half the time, which was really annoying. I would go again to the Blues Festival, but would stay somewhere else. Somewhere CLEANER. read more

For the price you can not beat this place. The rooms are clean, with a full kitchen, living room and dining area. The staff is supper friendly and helpful. Yes it is being renovated, but for the price and size of the rooms, I can gladly over look that. There is so much to do there and so many things within a short driving distance. $1 toll for road maintance..$1, really people. I would gladly pay $1 for the roads to be plowed and kept maintained. This is a great place for a family getaway. We stayed at the Jersey Shore last summer and paid 3x's the price for a room that was slightly bigger then a walk in closet. Our children had a great time and my husband and I enjoyed a weekend of relaxing. If you are planning a longer stay, you can take your own food to make your meals. The picture showing with this review is not mine. Everything was up and running while we were there. read more

Just got back from an amazing time at split rock resort. Our son is 4 and we enjoyed everything ! Stayed in the Galleria 2bedroom suite , it was awesome well worth the money. The pool was clean, water park was perfect, enjoy the showing of jungle book in their theatre, even did the bowling arcade and mini golf. Food was good, prices were great ! A great family vacation to unwind and unplug in the mountains ! Check in took 5 minutes, staff was pleasant and helpful.... St. Nicholas party of 3 gives it 5 stars read more

We came to Split Rock for a family reunion (8/3 to 8/5). I wanted to enjoy my stay, but there was nothing but inconveniences. When I first booked the reservation, I was told that I would be booked with my family reunion group. This didn't happen. While my entire family was booked at the Town Center Resort, they booked us at the Lodge. The first disappointment. I totally understand the "rustic" charm of the Lodge and the beautiful view of Lake Harmony, but I could not help but feel creeped out by its décor. It felt like scenes from the hotel in "The Shining" - retro 70's-80's and mad CREEPY. While exploring the place, I thought I would run into those twins at the elevator or the little boy on his tricycle chanting "RedRum, RedRum" - the Lodge is SERIOUSLY outdated. And there was NO ONE there - I spotted only a few guests on my floor, but it seemed the entire place was empty - with no staff in sight. I was pleased to see that our room was good. The beds/pillows were comfortable, the bathroom was clean, and everything was neatly prepared upon arrival. The carpet seemed sticky, though - so it was kind of uncomfortable walking around barefooted. The funny part for us was when my son was playing his PS4, the TV literally fizzed out. It stopped working completely! We called the front desk - no answer. We decided to walk to the front desk, it was after 8pm and CLOSED - lights out - NO ONE AVAILABLE. Split Rock has issues with communication because there was NO SIGN indicating an opening/closing time of the front desk. What's also alarming about this was the sign at the entrance of the building that warns to close all doors to "keep wildlife from entering the building" - but the emergency and side doors of the building were WIDE OPEN all day/every day - even at night! So, I guess if a Bear decides to make dinner visits, there's no security and no-one available at the front desk for emergencies? That really concerned me. For the price and inconvenience, there should be at least a continental breakfast served for its guests at the Lodge. Their inside restaurant, The Lakeview Tavern does not even open until 5pm - but the hotel conveniently places snack machines through-out the place. I'm sorry, but after a long drive to your resort, I do not want candy bars, but was hoping for a meal and looking forward to checking out your inside restaurant after checking-in. It's a shame that guests do not enjoy the convenience of breakfast, lunch or even room service with their only inside restaurant that has a very nice view of Lake Harmony. We literally had to look around for other places to eat. Not to mention that the menu at the Lakeview Tavern does not have a great selection and is grossly overpriced for a meal that's just meh. Since my family reunion was at the Town Center, the drive over from the Lodge is of short distance. There is shuttle service to and from the Lodge that goes to the Town Center and H2Ooooh water park, but I didn't want to chance it since I felt inconvenienced already. Well, again, their "Split Rock Grill" was another place that opened and closed at inconvenient times for such a packed environment. I and my family did enjoy the breakfast buffet from 9am to 11am, but it was also EXTREMELY expensive. The menu for dinner served after 5pm was another overpriced experience with just a meh menu with meh food. I guess the idea of "the Grill" to be closed during lunchtime was to give the Pizzeria some business - with $25 pizza pies and $3.49 12 oz bottles of soda? Such an overpriced place lacking in selection. Split Rock, adults would also like a variety of choices - not just the "kid menu" choices. I mean, we're paying for our kids to enjoy this experience - a bar is not enough for the paying adult. It does not make any sense in a highly dependent-on technological environment that you will get zero bars or a "no service" on your phone or have problems connecting to a server at both the Lodge and the Town Center. The WIFI was extremely poor. And with the inconvenience of your restaurants' opening times, it's now customary in 2018 for folks to search on-line of nearby places. Overall, we enjoyed the Lake, our room and the fact that they tried their best to please us by installing a new TV for us. But I really became perturbed when we tried checking out on Sunday. We arrived at the front desk at 10:30am and again, there was NO ONE there - it was CLOSED. How were we to check out?? There was a phone at the desk, we called numerous times with the number given, but no one answered! I was not going to be charged an additional $150 after the 11am check out, so we had to drive to the Town Center to check out. I just wonder if this lack of communication is on purpose to make money? If so, it's just not right. There are guests who REALLY want to enjoy and appreciate their experience at your resort. I was one of those guests. read more

Something's just not right here...the hotels.com posting said ski passes next to the price per night..so i expected ski passes with my booking. the night you arrive they tell you to collect your passes the next morning when "the girl is in" but they ask for your payment for your stay and signature at check in. then the next day, poof, they hit you with the real story...."no ski tixx included in your package !" so I showed them the posting and they said "well yeah, you can but ski tickets"....ofcourse I can ....anyone can, why put it in your advertisement unless its included? they blamed hotels.com but Split Rock's the one that's collecting the money and they book on a hazy promise for ski tickets, then come clean after you arrive and pay....can't even cancel at that point, its too late, you'd owe them the room fee anyway......then after I complained and agreed to disagree with the front desk and manager on the ski ticket issue, my cc was charged for the nights, then the number was stolen and used in other parts of the state !?! the only new provider on my statement that month that i hadn't used dozens of times before....you got it, Split Rock Resort....Never going back and i'll tell anyone i know to avoid this trap. read more

We just stayed here for a family reunion. We booked a suite in the main building but were moved to another building a half mile away when we arrived with no explanation. We were initially displeased. When we arrived at the Willowbrook building, we were amazed at how beautiful and spacious the accommodations were. Upon entering Willowbrook 1, we were assaulted by an odor in the lobby and hallway that was like a combination of fecal matter and Fabreze or some disinfectant which lasted the entire time we stayed there. . The suite itself was huge and very impressive. We had a fireplace, a full kitchen, and a jacuzzi tub. If they had told us at the front desk that we were being upgraded, we would not have been unhappy. Upon further experience, we found that the suite was less than luxurious. The shower stall was smaller than an old time phone boot and could barely fit a large man. It also leaked water all over the floor. The bathroom was huge so there was no excuse for such a small shower stall. There were spiders in the corners and near the ceiling. The ceiling in the bathroom had water damage. The fireplace made the living room and kitchen extremely hot so we could not really use it. The heating units sounded like helicopters when they turned on. We tried to call the font desk but the line was always busy. The bed was way too soft and was uncomfortable. For the price, there is no excuse for the lack of attention to detail. This resort does not know what it wants to be. It has a beautiful, rustic lodge on the lake but then it has a huge main building away from the lake that is extremely ugly on the outside and the parking and traffic in front of it is terrible. This building is like a small city on the inside with a bar, restaurant, swimming pool, market, water park, theatre, etc. I am sure that families with small children would love it but it is far from a luxury resort and needs to step up its act. It will never be an A+ resort, but it should be at least a B+ resort. I would rate it a C or less. I would never go back unless I had no other choice. read more

I'm in hell. I'm sorry God for all the bad I've done. This resort is hell in a hand basket. The management offered me a shovel to get me car out of the snow since they never cleaned the snow from the roads, walkways, or driveways. The service sucks and I'm grossed out to even sit in these "Happy Days" 70's couches. A Super 8 motel has more class then this resort. And to think I could have gone to a "real" ski resort in MA or Vermont. Never again! The sediment of the people here is one of they will never return. I still can't believe they have the audacity to sell a timeshare? They would have to pay me to buy a timeshare here. $300 a night for a 2 bedroom suite which is more like a time capsule of the 70's. The staff doesn't realize the place is from the 70's because they are from the 70's! People fighting in the parking lot and everyone arguing with the staff was classical. If anything I will never forget the worst get away experience ever! If you are looking for comical relief, come here! What a joke of a resort. read more

Also would give zero stars if I could. We left on Friday am to have a long holiday weekend here over the 4th (stay scheduled from Friday through Tuesday). They called us on our ride out there (about an hour before our arrival) to tell us that had a computer "glitch" and could not honor our reservation (which we had a two night deposit). I am a technology professional...this was no glitch, this was poor management and reservation tracking. So, they put us at the Inn at Pocono Manor (25 minutes away) and promised to shuttle us every day to the amenities. This place was built in 1902 and it shows....and was likely runner up for the shooting location of "the shining". So the overflow place was a dump, and they denied any affiliation with Split Rock. So, we ended up jammed in a tiny two double room..and they ruined our planned events and activity reservations for the whole weekend. We ended up leaving early on Monday and will never set foot near this place again. This place is not trustworthy, and I would caution any family trying to plan a vacation in the Poconos to steer clear of this place. read more

staff was nice. service was nice. place is dirty and i have bed bugs bites all over my body! never again will i stay. i went there becauze of water park and the lake. water park was ok....lake...what lake? only in pics. its was definitely contaminated. nobady was swimming in it and water was not blue! no water activities. ...it was waste of my time and money! read more

I couldn't even bring myself to give 1 star but because of just 2 employees that went above beyond made me give the star I did. I stayed at the resort this past weekend for a work conference and my experience was terrible. For a place that was once know as the "Switzerland of America" it has severely gone downhill. Apart from the extremely outdated decor the hotel was dirty, the staff rude and dirty themselves. Some of them walked around without any shoes. The elevator broke twice and keep in mind there is only 1 elevator on the main floor. There were stains on every area of the carpet, seating, carpets. Dirty glasses and dishes left out over night. The restaurants are terrible and only offer buffet for breakfast and lunch that were just disgusting. There was mold, cob webs, stickers and dirt all over our room. The cleaning staff could care less about my discomfort and didn't do anything about it nor did the front desk. People on the neighboring hotel, willow brook lost AC, TV water for over 2 days. The pools were dirty, the basketball courts were torn and even the net was broken. I could go on forever about all the terrible things from just staying there for 2 days. I really hope that the new owners will do something to bring back the beauty that once was. I warn anyone that is planning a trip and if you must go leave any and all expectations at home. I will never be back and the owners and staff should be ashamed of themselves and their complete lack of respect for their customers is proof they do not take pride in their hotel and the people keeping its hope alive. read more

Stayed with my children for one night using a Groupon. It states that they are newly renovated but it seems only the main area. The waterpark was not included although other places include it. The rooms were clean although definitely not renovated. Our room was in another building that we had to drive to and the building had no signs on it. Tube Tv's in armoirs that were not strapped to the wall for safety. The floor around the pool was filthy with puddles of dirty water on the floor When you sat on the chairs it smelled like urine. The changing room had a dirty tampon on the floor. The one restaurant within the resort but in one of the other lodges smelled like a sewer exploded. When I brought it up to a worker, they said it was the sulfur in the water. Sulfur actually smells like rotten eggs not a portapotty on a hot summer day. Everything is extra. Everything. Workers know nothing. They couldn't suggest or recommend anything. Defeats the purpose of the Groupon. The breakfast that was actually included was awesome. Definitely will look for another place to stay next time. read more

Willowbrook rooms clean and great size but not enough hot water and a distance from main building. Shuttle bus late and only comes once an hour. Willow does not work with little kids and handicapped person. Facilities in the Galleria look tired like the service and staff. The buffet diner was served on dirty greasy sternos. The food is terrible and seems like no care went in preparing it. Breakfast is the same everyday. Dining at The Italian restaurant, The Bel'lago was awful and the service was terrible. The portions was not a value for the money and the food was not fresh. The garlic bread was very oily and made with a salty garlic powder. The rest of the food from the appetizers to the main meal much the same. The manager was lifeless and the hostess rude. They struggled to serve a large party of 15 in a restaurant that seats 120 with the restaurant completely empty. There are some great restaurants right outside the gate towards Big Boulder. The place feels lethargic and exhausted. They need an overhaul of the main building and the attitude of the staff. Sports complex under renovation. Very little activities. Main restaurant dark and has dirty ceiling. The staff over all was nice but not happy or hospitable. read more

When you first arrive seems like a nice place we stayed 4 nights big mistake . Two to three nights is all you need ..the cost for the rooms on groupon were not bad . but splitrock gets it back . The TV was from the 90s . they nickel and dime you for everything . nothing is free except the pool and basketball . The hot tub is broken , the lights out front including the steps up to the place { I COUNTED 26} were out the whole time we were there . REALLY.. No archery.... If I wanted to spend 45.00 on the movies I would go at home ..REALLY. The staff seem nice but when you complain they do not care . I spotted {2} two most likely engineers every morning going from seat to seat on the second floor every morning . While all the lights out ,out front .. Just saying ... I am in property as an engineer MY boss would have a fit ... Thinking about retiring there ...And getting a job ... But would never pay again ... read more

I had been going to Spilt Rock for a few years now. We always over looked the outdated décor because the people were nice, the food was good, the waterpark was tons of fun for the kids... WAS!!! First off, I called the night before we arrived and asked if we could check in early (a $25 upgrade). The lady, Jessica, told me that my room was ready and we could come at any time. I told her we would be there at 9am and she said that she would be there to check us in... she was NOT! I get there shortly after 9 and the room is not ready... Jessica was WRONG! Then they do nothing to accommodate you or make up for the mix up. Finally one girl found a room and helped us out, 45 minutes later. I have always opted for the meal plan, but now it's just not worth it. The food was awful!!! The service was awful!!! There is never anyone around to help you or answer questions. Bell'ago, the Italian spot down the road... SUCKS!!! Cold coffee, cold soup, bland everything... new chef? God only knows.... My kids wanted to sleep in the last day there and even though I had the meal plan and had paid in advance for the food, they would not let me bring up food for my kids from the breakfast buffet... I lost that money and just bought my kids food on the way home.... WORST STAY EVER!!!! I will never go back. Can't wait for Camel beach Indoor Water Park to open! read more

My son was recently married at Split Rock Lodge. If you are considering a wedding there here are some things you should know. The setting is lovely for an outside wedding, however, there is no privacy. The beach and the sand bar stayed open during the ceremony and reception. We had bare chested men in bathing suits sitting on the stone wall. Our guests had to ask them to leave, since the staff did little to prevent on lookers. We were told the parking lot nearby the ceremony site would be empty. Again, the lot was almost full. The staff were disorganized and did not follow thru with things we were promised. As our guest tried to book rooms there was much confusion about rates, even though we blocked rooms. We also found out we paid $80 more per night than their advertised rate on their web page. The wedding guests filled most of the lodge, so they made a nice profit on us. Despite these problems the wedding was wonderful because of a gracious bride and groom and great friends and family. It has potential as a lovely wedding venue, but the management needs to get their act together. read more

My family and I spent the last few days at Split Rock Resort. We are a family of 5 and we did a timeshare presentation for 2 nights 3 days including water park tickets. We loved it! Our children are 10, 7, + 3 and it was just perfect for family fun! I totally went with low expectations based on the reviews but was more than pleasantly surprised to find not only a beautiful hotel but so many fun activities! We were put up in a section called Willowbrook and had a double suite which was huge, and awesome! We got to spread out over two bedrooms, 2 living rooms, two kitchens, two bathrooms with separate soaking in tubs and two balconies! The hotel room and building we were in was clean, fresh, and very luxurious feeling. Is this the Ritz-Carlton? No but is it ten times better than your average hotel - absolutely! Everything from the lake beach where you can order frozen daiquiris and hot food, boating, magic show, turtle races, bowling, movies, water park, and more! There was also an arcade which was the only thing I was not totally psyched about as it was expensive for the kids to play there and not super fun for the price. We did the timeshare presentation which was a bit longer than expected going on around 2 hours total. We did not want up buying a timeshare as we decided it was not for us but the price and experience was fabulous if you want to get a quick Family Getaway ! Would definitely go back and thumbs up for anyone who wants to try it do not get turned off by anyone's negative reviews here .... I'm sure there are areas that could use Renovations but in the building we were in was beautiful so try to suggest Willowbrook for where you'll be staying. read more

Traded my time share to go back to this resort which I had been to over 10 years ago.When I found I would not have wifi and that the units were the oldest ones I asked for a renovated one and was told they only are traded on Fridays not Saturdays. The unit was full of steps.Steps to get into the unit, steps to go up to the living room and two sets of steps to go down to the bedrooms. We had to rewash the dishes and silverware as they were dirty. I do not suggest that anyone having problems climbing steps go to these units called Westwood. The carpets needed cleaning and we were greeted with a pillow with blood on it and a toilet with urine in it. Not a great welcome. As for the positives; the staff were very nice and friendly, the beds comfortable, the air conditioning worked, the dvd player did not. Someone came fairly quickly to fix it. I understand there is a new owner and must give him credit for eliminating the dollar charge for coming in the gate. We went over labor day and it was packed the weekend and deserted the rest of the week. The lagoon and lake are beautiful, the indoor pool really nice. The restaurants nice and the sand bar on the weekend was hopping and fun. The activities were just ok. Many times we were the only ones there but that was not their fault. They tried. The yeti boat rental was great. Staff very helpful and teach people before they rent and seem very interested in their safety. We took a boat ride with Fabian and it was really nice. All in all my suggestion for the owner is to re do the Westwood units as soon as possible. I think it was a good idea to open it to the public except for the beach and pools because it will bring in revenue. I think summer must be much more active. We did see a great magician and comedian at the resort. If you can get a room other than Westwood try it. read more

what a awful place. don't waste your time or money here. We had to take two elevators to get to our room. Then we had to go thru a wedding party in the conference center to get to the second elevator. The room had a awful smell, the curtains wouldn't close so the sun was in our room first thing in the morning. the tub wouldn't plug the bedroom door wouldn't close. We had no soap, shampoo or conditioner. the rooms were so dirty. Now the waterpark, they allow bus loads of people and don't have the room. All the hots were as cold as the pools. In the main pool there was a group of thirty people having a towel fight, getting the towels wet then smacking each other. My children couldn't swim, no one working in the building took care of this and let that group of people control that whole area. The only good part of our whole stay was the bowling alley. But besides that this place is a joke. Spend the extra money and go to Great Wolf Lodge no issues there. read more

My family of four stayed overnight and this resort left much to be desired. We paid over $300 for a suite which was clean and decent however the room was not ready or available at check-in. Also the hotel never notified us during booking that it is undergoing major renovations. The entire hotel was a mess with the floors not even being vacuumed. The lobby was not easily accessible nor was parking. Most of the hallways were not heated so you had to keep your coat on to walk around the hotel. In the morning we were woken by construction workers working outside of our room. We stayed in the galleria and we spent the entire night listening to teenagers running up and down the halls, yelling and screaming obscenities. We called the lobby 3 times and also went out there to ask them to turn it down. We were told the hotel only staffs one security guard for the entire resort. In addition we asked for towels for the water park and we're told we had to purchase them at $15 each. So we were forced to pay $60 for towels when they could have easily gotten some from housekeeping. Especially since we were staying a suite and paid over $300 for the night. The food was average at best. We were never given an apology or a credit of any sort for the inconveniences. I would never stay here again. Overpriced and not enjoyable. I would recommend staying in another inn nearby and paying for the waterpark at split rock. read more

Horrible! Not even worthy of 1 star. Filthy, moldy rooms that are poorly cleaned, if at all. Room did not come with basic items that never appear when you call front desk. No one here gives a damn about the customers or each other. They don't clean. They don't smile. They don't know how to do their jobs. Employees don't care... They don't even charge the customers for the activities that have a fee. They just let you in. I don't know why anyone would ever come here or ever return. We were bamboozled by Interval International who told us it was a great place to swap into. They will be getting an earful. Run from this place as fast as you can. Dirty, moldy, bed bugs, leaking appliances, moldy bathrooms, torn carpet, stained walls, stained ceiling, missing light bulbs, you can hear the bathrooms of all the surrounding rooms, a/c filters covered in mold and dust, garbage cans overflowing everywhere, horrible food, rude service. read more