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    Spirit Halloween

    5.0 (1 review)

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    8 years ago

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    Rex Fabrics - Hubby and Maggie

    Rex Fabrics

    3.7(92 reviews)
    7.0 miCoral Gate
    $$$

    I'm writing to share my experience with Rex Fabrics. This is the first google review I have ever…read moreposted. I am so profoundly disturbed by my experience there I had to take the time to share it with others who might be thinking of shopping there or using their dress making services. DON'T!!! Our experience was quite appalling. My daughter is getting married and we went to Rex to purchase fabric for my Mother of the Bride dress. During the fabric selection process, the salesperson explained they also make dresses and would give a discount on the fabric if you have them make your dress. When starting the process they explained we would first come for measurements, the second fitting was to try on the "shell fabric" that would be a mockup of the dress. That is the first moment we should have been concerned. We spent considerable time explaining to them the shell did not fall correctly and the seamstress clearly was struggling to figure out how to make it work. We had to offer our own suggestions and offer modifications. The owner Jenny was supervising every meeting and completely emotionally withdrawn from the situation offering no solutions or recommendations. She did not care whatsoever that we would ultimately get the dress of our dreams. She is cold and all business. The next fitting was with the actual dress and then we knew we were in trouble. It did not resemble anything like the model we shared. It looked awful and they basically told us, take it or leave it. They said we used up our three fittings and they insisted they made the dress exactly as shown. IT WAS NOTHING LIKE THE MODEL. It looked terrible and my daughter explained that I only have one daughter and how important this dress was for the wedding. They did not care. It was obviously a pure business transaction for them. They have no business offering these services as they do not have the qualified seamstresses on staff or supervision. I decided I was not going to even fight for another fitting because I had zero confidence the seamstress knew what she was doing. Long story short, we took it to someone we have come to meet who is a highly experienced dress maker and immediately she explained they completely cut the dress incorrectly. The new seamstress said, what is done is done but I will still make it beautiful and she proceeded to make modifications. We picked up the dress yesterday and it is stunning!! I am so happy this new person created a beautiful dress I will be proud and thrilled to wear at my daughter's wedding....but it also cost me more money to achieve the result Rex should have done in the first place. In closing I truly want to warn others who might be considering working with Rex for dress making services.

    I stopped by Rex fabrics this week, searching for material for Halloween costumes that I am…read moreimprovising. I was pleasantly surprised, finding such a wide variety of different materials from textiles, ribbons, feathers, buttons, sequins, fabric, beads, lace, and much more. I can't believe it's the first time I visit, and it certainly won't be the last because I am very crafty and I enjoy do it yourself projects. This store is great for purchasing materials for special creations.

    Photos
    Rex Fabrics - Maggie in her gown

    Maggie in her gown

    Rex Fabrics
    Rex Fabrics - Popped stitch from the employees trying to force the dress to close

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    Popped stitch from the employees trying to force the dress to close

    Bond Party  - Birthday girl

    Bond Party

    3.8(61 reviews)
    13.5 mi

    This was a last minute private gender reveal in a hotel suite in South Beach. Very easy and fast,…read moreprofessional delivery and set up. The quality was amazing.

    I want to preface this review with the theme that customer service means NOTHING to the employee I…read morespoke to on the phone. I'm sure this business makes great balloon bundles + delivers on time, but no other business employee has ever made me feel more stupid, confused, and uneasy during the entire process. First, my colleague emailed them twice last week. No answer, so she asks me to call. First call goes to voicemail as I get a text message at the exact same time saying "please text us instead". I call again because I'd prefer to place an order over the phone (which I think would have prevented this whole issue entirely). Someone answers and goes "Hi please send us a text message!" and hangs up on me before I could even finish speaking. So I place the order over text, goes smooth, but we did have a few changes before finalizing it.There was a point where miscommunication happened on how payment works and I expressed I was confused. And this is where things got bad - he started telling me HE was confused, texting me saying "did you reply? you never did." He told me, verbatim, "I have the best communication there is". How can you say that when I'm literally just expressing to you that as a paying customer, I am confused on the process. He literally told me I have nothing to be confused about - since when do employees get to decide that for customers? The best part is he THEN calls me - to yell at me more about how his communication is perfect and how I'm the problem! I was kind of laughing at one point because I was baffled that this man just had to be right so badly, he wanted to call me and tell me I'm wrong. The amount of attitude I felt via text message was shocking. Again, I understand there was definitely a miscommunication, but never in my life have I been spoken to this way from a business employee. And pro tip: take orders over the phone. Putting customers into situations where they only text is a recipe for disaster. (The employee will argue that he tried calling me a few times, but note that was only when he wanted my credit card payment). A message to the man I spoke to on the phone: YOU DO NOT TALK TO PEOPLE THAT WAY. It's rude and embarrassing. I've worked 10+ years in the service industry, and I've never ONCE let my ego of being right interfere with business and keeping a customer happy. Customer service 101. You should take a class.

    Photos
    Bond Party
    Bond Party
    Bond Party  - Beautiful surprise set up

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    Beautiful surprise set up

    Spirit Halloween - costumes - Updated May 2026

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