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    Five Below

    5.0 (1 review)

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    2 years ago

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    Homegoods/TJ Maxx

    Homegoods/TJ Maxx

    2.6
    (86 reviews)
    0.9 mi
    $$

    All TjMaxx and Homegoods. stores are incredible amazing products but the lines are extremely huge…read morethey mostly have 3 cashiers at the most it is incredible disrespectful that you have to be in line for more than an hour sometimes to buy things you need especially in Miami. Please you can do better hire more people there is plenty of people out there that needs a job.

    Yesterday at your store, I witnessed something truly disturbing. An elderly woman had her wallet…read morestolen right out of her handbag while she was looking at birthday cards. Her cart was full of gifts she was about to buy. When she reported it at checkout, an employee with a walkie-talkie and black short hair with small braids came over. She needed someone Spanish speaking to help. I stepped in to translate since the area is mostly Spanish-speaking. This employee had a cold, military-style attitude zero empathy. Zero effort to calm the customer.When I asked her to check the cameras, she claimed there weren't any. Her tone got confrontational, so I kept calmly asking her to please check or call loss prevention. I told her to relax as her voice got a bit higher,but she just walked away, leaving the poor elderly lady standing there frantic and alone. Another very kind Spanish-speaking employee came to the counter and asked the customer what she needed then the employee with the walker talkie spoke rudely to the employee and asked her to go back to her work because she was not a supervisor and couldn't help the customer, it's just the way she speaks to people that's now how people in retail are supposed to be she just looked annoyed and mad prior to this interaction. That's when I stepped in again and told the employee she didn't need to be so nasty to her own employee very demeaning -- all that was needed is customer service and empathy just treat a customer at your store with respect they had their belongings stolen in your store show you care. I ended up in a back-and-forth with her, then walked away because I was there with my own elderly mom. A few minutes later, we were still at the handicap counter and that poor woman was still frantically digging through her purse over and over. The manager was nowhere to be found the entire time I was there! There has to be more accountability with employees when it comes to customers That employee seriously needs customer service training. She showed zero empathy, and that's just not right!

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    Five Below - toys - Updated August 2026

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