This was a last minute private gender reveal in a hotel suite in South Beach. Very easy and fast, professional delivery and set up. The quality was amazing. read more

Bond Party - Party Supplies Near Me - Miami, Florida

I want to preface this review with the theme that customer service means NOTHING to the employee I spoke to on the phone. I'm sure this business makes great balloon bundles + delivers on time, but no other business employee has ever made me feel more stupid, confused, and uneasy during the entire process. First, my colleague emailed them twice last week. No answer, so she asks me to call. First call goes to voicemail as I get a text message at the exact same time saying "please text us instead". I call again because I'd prefer to place an order over the phone (which I think would have prevented this whole issue entirely). Someone answers and goes "Hi please send us a text message!" and hangs up on me before I could even finish speaking. So I place the order over text, goes smooth, but we did have a few changes before finalizing it.There was a point where miscommunication happened on how payment works and I expressed I was confused. And this is where things got bad - he started telling me HE was confused, texting me saying "did you reply? you never did." He told me, verbatim, "I have the best communication there is". How can you say that when I'm literally just expressing to you that as a paying customer, I am confused on the process. He literally told me I have nothing to be confused about - since when do employees get to decide that for customers? The best part is he THEN calls me - to yell at me more about how his communication is perfect and how I'm the problem! I was kind of laughing at one point because I was baffled that this man just had to be right so badly, he wanted to call me and tell me I'm wrong. The amount of attitude I felt via text message was shocking. Again, I understand there was definitely a miscommunication, but never in my life have I been spoken to this way from a business employee. And pro tip: take orders over the phone. Putting customers into situations where they only text is a recipe for disaster. (The employee will argue that he tried calling me a few times, but note that was only when he wanted my credit card payment). A message to the man I spoke to on the phone: YOU DO NOT TALK TO PEOPLE THAT WAY. It's rude and embarrassing. I've worked 10+ years in the service industry, and I've never ONCE let my ego of being right interfere with business and keeping a customer happy. Customer service 101. You should take a class. read more

Bond Party - Ex. 2 of how they text - Party Supplies Near Me - Miami, Florida

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Be careful planning with this company. I planned an 80th birthday balloon delivery for my dad turning 80 but my father was ill and didn't make it to the celebration. Although I gave them more than a 48 hour notice of cancellation they only refunded 50% which is such a money grab - I cannot see how they had sunk costs into this delivery - they have not prepared anything and got plenty of notice to rearrange the schedule. It was unfortunate that I had to cancel but totally understandable and still, they wouldn't budge. read more

I was so impressed with the communication of the staff in making sure they were diligent to set up my surprise balloons for my friend's birthday in the hotel. They were on time, beautifully set up and the balloons lasted the whole weekend. I was very happy with my purchase and would highly recommend this business. read more

Bond Party - Beautiful surprise set up - Party Supplies Near Me - Miami, Florida

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Very upsetting.. I was referred to them and couldn't be more disappointed.. The way they spoke to me on the phone was just not okay--really unprofessional and rude. They messed up my order, and instead of just saying sorry and trying to fix it, the person on the phone got really rude and defensive. There are better decoration companies out there, this company is not reliable. I don't recommend at all. read more

Ordered a last minute funny balloon bouquet delivery to the hospital and it only took a couple hours to reach its destination. Would recommend this business for the smooth and easy process, as well as the ability to easily customize your surprise. He was certainly not disappointed. read more

Paid over $80+ for a balloon bouquet. Some of the balloons started to deflate on second day. Picture I'm posting was from day 4 however these should have been totally ok on 2nd day. Way too much money. read more

Bond Party - Party Supplies Near Me - Miami, Florida

This company claims no hidden fees and price includes set up and delivery. I called to order and asked to customize a little. They said that would bring the price to $250, I asked if they could do a little better on the price. They said no problem $225. Then the owner calls me and says website is being updated and the real price of the one I want is $250. Wouldn't negotiate even though website says $195 and I had already agreed upon $225 for my small customization. read more

Bond Party - Price on website - Party Supplies Near Me - Miami, Florida

My boyfriend showed up with these balloons and I asked how much they costed and he told me $70 total. Does this look like $70 worth of balloons to you? These are overpriced balloons. Honestly disappointed in their Valentine's Day set up. They should not be charging that much for 6 balloons. A little ridiculous. I do not recommend your boyfriend to come here! read more

Bond Party - Party Supplies Near Me - Miami, Florida

I was doing events for different companies all over united states for a long time and had some bussiness relationship with many companies . i recently found bond party supplies and I am very happy about it . 1 . fast service - I had urgent situation , compant that u was dealing with cancelled my order last minute and i caller bond party the day before my event 2 . super professiona staff - they are so professionals and worth to deal with . they definetly made impossible situation into the possible and most important is that not only there are working in Miami , they also ship anywhere else . my 5 star to them and one more returning costumer for sure . Thank u guys so much for ur help read more

Bond Party - Party Supplies Near Me - Miami, Florida

Amazing company! I wanted to surprise my friend with balloons for her 30th birthday, and I'm so happy that I went with Bond Party Supplies! Not only were they able to deliver and set up a beautiful balloon filled room, but they were able to roll with all changes involved in a last minute hotel change. My friend was so surprised and absolutely loved the balloons. I would recommend BPS again and again to anyone that needs party supply services in the Miami area! read more

Bond Party - Party Supplies Near Me - Miami, Florida

Lucas Delivers!!! He is ON POINT with whatever you ask for!!! I used him last year and am using him again this year. He handled it all by text and phone since we do not live in Miami!!!! They balloons are big and fabulous!!!! read more

DO NOT ORDER FROM HERE UNLESS YOU ARE OK WITH RECEIVING A WRONG ORDER! Where do I begin... I placed an order on 10/16 to be delivered on 10/28 for a mini garland and balloon bouquet. Before placing my order I called the business and spoke to the owner and was told I am able to get these items in any color I like and would just need to note them in the notes of my order. As you can see from the photo I asked for white, gold and silver balloons. On 10/28 a lovely delivery woman brings a white, silver and copper/brown garland and a pink balloon bouquet, which is not what I ordered and did not match. The balloon bouquet was fixed and re-delivered in the colors I ordered an hour later. When I called to ask about the garland, the owner told me they had no gold balloons so they decided to go with copper since they are "basically the same color". The owner's response and lack of concern of the huge inconvenience I experienced by having BOTH items I ordered arrive incorrectly was shocking. I asked him why he didn't call me and ask me what replacement color I wanted and he responded "most people don't care." The theme of the cake and other decorations I ordered was white, gold, and silver and the bronze/copper balloons in the garland did not look well with the new gold bouquet. The worst part of this entire ordeal is that the owner REFUSED to make any accommodations to make up for his error - no partial refund, no offer to fix it and not even any courtesy balloons for free. His only proposed resolution was for me to return the garland for a full refund, which meant the entire birthday surprise for my friend would be ruined because there was no way for me to order from somewhere else in such short notice. I DO NOT recommend ordering from this business especially if you are planning an event with a certain theme/color scheme in mind because the owner can randomly decide to change one of your theme colors with a color that he deems to be "close enough." He also lied and said there were absolutely no gold balloons in all of Miami, with one phone call I found some gold balloons and offered to purchase them if he agreed to fix/replace them with the bronze balloons - of course his response was "No". His handling of my order was extremely unprofessional and his inability to take accountability to correct the issue made matters much worst. I do commend the delivery lady who was courteous and nice even though she too was inconvenienced by having to return to my location a second time because of her company's error. read more

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Went there last minute and they were so accommodating even considering I had a large order. She did an amazing job and was so helpful picking out the balloons. Everything looked beautiful! Prices were reasonable as well! Thank you!!! read more

I walked in to get last minute birthday balloons for my friend, and they were able to give me exactly what I was looking for! on top of that the owner was kind enough to drive me back making sure that none of the balloons popped. if you actually live in the area USE THEM! they had soooosososo many different options! :) read more

the person I spoke to on the phone was extremely rude and honestly an asshole. Asked if I could get balloons spelling out happy birthday, and he said ok a banner and I was like no not a banner, I just want the individual balloons and he's acted like I was stupid for asked for balloons that float? It was honestly crazy. read more

Had an amazing experience working with Luka at Bond Party Supplies! After an initial call only a week before the bachelorette, him and I started texting to figure out exactly what our group wanted. He had great insight into how delivering and setting up balloons at the Fontainbleu Hotel works! He gave us a great price and was so easy to work with. The balloons arrived on time and they were so great helping us set everything up while the bride was at the pool! So great for our bachelorette party and our bride absolutely loved it! The balloons were beautiful and really made a difference in the weekend. Planning to use this great company for our next Miami bachelorette! read more

Bond Party - Party Supplies Near Me - Miami, Florida

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Amazing balloons from BOND. Easy to deal with over Yelp and the Phone, friendly , paid on Venmo and delivered to our hotel in south beach! Thank you ! read more

Bond Party - 30th Bday bouquet - Party Supplies Near Me - Miami, Florida

Lucas went above and beyond for me!! Not only did he accept a 3pm same day delivery- but my surprise for my friend backfired when it turns out I delivered to a delivery address for a mailbox, oops! Lucas called my friend and arranged the delivery to their apartment all on his own and I am so grateful! Thank you Lucas!! read more

I placed an order online from Bond Party for the $105.93 "Congratulations" balloon bouquet. After a few days of trying to call and get in touch with the company to see were my bouquet was since it never got to its destination, I finally got through. The delivery was supposed to happen on a Tuesday 4pm, and by Friday there were still no balloons. The company never emailed me with a confirmation number, an order update, or anything similar. Friday I spoke to Melvin who was to blame everyone but themselves for the delivery that I never got. According to him the balloons were delivered (but there's is no signature for it or a name of the person who received it). Next, I tried peacefully ending the situation by asking if we could just get another bouquet delivered to replace the one that I never received. By now, I have wasted my morning in balloons. He agreed. Everyone is happy, right? No. He texted saying to do an investigation and ask for security tapes of the building to see what happened to the balloons (?!?!?!!?!?) This is a balloon bouquet we are talking about, not a wallet or a watch. Consequently I texted back saying "Melvin, I was trying to end this on a positive note but my time is more valuable than the money I've lost ordering through your company. Please consider me a lost costumer and expect a review. Feel free to investigate yourself" To which his answer was: "Dear, delivering balloons one more time is not a issue. First of all, the reviews is not a threat this days, they can be post and they can be deleted. I appreciate of you mentioning this multiple times and i do understand your time as well. But you still didnt answer my question, what happened if they loose again?" So here is my 1 star review. If I could give them 0 I would because I ordered balloons, spent $105.93, and never even saw them. read more

This place is awesome! Anna helped me get four bouquets on Mother's Day & they were beautiful! Thank you Anna, a lot of ppl enjoyed receiving the roses. read more

Terrible customer service. I need a copy of receipt so I attempted to call Lucas on 1/25/21, 1/29/21, 2/2/21 and 2/8/21 and he never answered my phone calls. I received a "will call back" text after no answer on 1/29. After exchanging a few text messages he said he would check again buy the end of the day, but no reply. After calling and texting again, days later, I have still not received a call or text back. I also sent a message through the website on 2/28 which sent me an automated, "we'll get back to you as soon as we can" email, however no one has reached out. It's been over 2 months and they can't email me a receipt? Totally unprofessional, do not recommend. read more

Thank you Bond Party Supplies for making my surprise party happen with such ease! This was for a destination bachelorette party and the bond party supplies team seamlessly delivered and set up the balloons even without my presence there. Amazing service and more importantly, the balloons were great and my bachelorette definitely loved them. Would definitely recommend them to anyone in need of unique and fun balloons for an event! read more

Bond Party - Party Supplies Near Me - Miami, Florida

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Second time buying their balloon gender reveal. I usually send texts back and forth, so works well. They have not messed up with color, so Solid! read more

My sister bachelorette party was catered by Bond Party Supplies. They always do her parties because she's always getting married. read more

Bond Party - Party Supplies Near Me - Miami, Florida

Lucas contacted me shortly after I posted my review, and informed me that the website was having problems hence my query wasn't received. As I mentioned in my previous post, the balloons really are great and clearly previous customers have rated Bond Party Supplies highly. Therefore I am very grateful that Lucas reached out to apologise, as it shows he really does care about clients and maintaining consistency with his business. Lesser businesses would choose to ignore a low rating especially when they're generally doing well. I was sent a beautiful rose gold bouquet for my 30th, which was a classy backdrop to my birthday dinner. I would recommend Bond Party Supplies and would use them again myself. read more

Charged me $21 dollars to fill up two of my own balloons with helium. Maybe I should stop buying gold and start investing in helium.

I couldn't say enough great things about this supply company. Their professionalism and their costumer service is incredible. They will go out of their way to make sure you have the best selection of items for your party. In addition to having some of the best collection of supplies in the market! I absolutely recommend bond party supplies to anyone! I found my go to party supply people in bonds supply and I couldn't be any happier! read more

The best balloon services in Miami! We ordered multiple times from them and never disappointed. Delivery is always on time, and balloons bouquets are simply gorgeous read more

Bond Party - Party Supplies Near Me - Miami, Florida

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Very happy with a very short notice request! I called and asked for same day delivery for a friend visiting Miami for her birthday. They delivered chocolates & balloons right to her hotel. Highly recommended for fast, friendly service! read more

Bond Party - Party Supplies Near Me - Miami, Florida

Great service! Scheduled a project through DM. Was super easy, thanks to Kate!

I inquired about making a hilarious balloon bouquet for my friend and Lucas and his team were so excited to put this custom arrangement together, and with only 2 days' notice! Just give them a call and they can put together an amazing order. Thanks guys so much!!!! read more

If I could leave zero stars, I would. We ordered a large, beautiful balloon bouquet to help celebrate our daughter's graduation. We were charged for it. We received a confirmation email. But then the day of the scheduled delivery, nothing arrived. No one answered the phone -- it rang until an automatic message said the mailbox was full. And an email inquiring the status went unanswered. These virtual (because of Covid) school graduation ceremonies are tough enough without having businesses that are advertising themselves as open during coronavirus and ready to fulfill orders just fail in this way. read more

Can't speak to their actual work because their Instagram just copies others work and posts them as their own. They are ripping off talented ballon companies who have spent years perfecting what they do and they had no problem passing it off on their own when we messaged them. They said it wasn't illegal but that's not the point. It is respect to another company that if you are posting their work as your own you should give them credit but instead they BLOCKED the owners of the photos and balloons after they were contacted. Get your balloons and party supplies from anywhere else!!! read more

Bond Party - Copying others work - Party Supplies Near Me - Miami, Florida

The guy that answered the phone was incredible rude and couldn't be bothered with my inquiry.

Best Balloon boutique in South Beach! Always attentive, awesome inventory. Great prices!

Amazing!! This company is so professional and the people are very nice. They called me before arrival as well as when they got there to ask if I wanted it set up a special way. I was having them delivered and set up in a hotel room as a surprise for the guest. They did a phenomenal job with the setup and sent me pictures afterwards. The balloons looked incredible! Great quality and company! Highly recommend! read more

Absolutely amazing. We made an order day before and they delivered straight to our hotel such a beautiful bouquet my wife was shocked. Thank you so much bond team for such an amazing surprise read more

Paid for the balloon arch, kept in contact with the vendor up until day of event, balloon arch never showed up. Really disappointing as this was a big wow factor to have for the kids. read more

I was referred to Bond through Loews Hotel. I was visiting Miami for the first time, celebrating a 30th birthday. I was excited Loews had a business relationship with Bond so that a balloon arrangement could be left in my hotel room prior to my guest and I arriving. What I thought would be a wonderful surprise, turned out to be a huge disappointment. I read that they work with A-list celebrities so you'd think they'd be on their game but they're weren't. After reaching out several times, no one would return my calls or texts. Has bond reached a level of success where they no longer seek business with non celebrities? Perhaps. I didn't think to check their Yelp page until after my experience, only to find other people received a lsck of response too. Given that Loews referred me, I'll be posting my experience there as well. Perhaps Loews will have better customer service and see how their business relationships can affect theirs. I ultimately had no success and ended up with no balloon arrangement. Very dissapointed. read more